Best Gyms in Australian Capital Territory Canberra–Queanbeyan

Very bad company. Dirty environment, high weekly cost. All their staff are saying they are state manager, and no next access if you have any issues.

I probably attended this gym no more than 5 times and paid the membership for months on end. Extremely disappointed with Fernwood Bankstown’s… Read more

handling of my cancelled membership and financial hardship. In my opinion, the lack of compassion has been appalling.

I am a mother of two young children, currently pregnant, and experienced a substantial reduction in work after returning from maternity leave. I had paid membership fees for months without attending, then agreed to a payment plan to finalise my cancelled membership.

I made five fortnightly payments before two payments failed. Fernwood then added another $150: two $15 unsuccessful-payment fees and a $120 collection referral fee.

I explained my circumstances, offered to resume scheduled payments directly and requested that the additional charges be waived. Their response was that the fees “cannot be waived” and that I must now deal with a debt collector. Although the collector has offered a payment plan, my concern about the additional charges remains unresolved.

What I find disgusting is the refusal to show flexibility over additional fees after I explained my financial circumstances and offered to continue paying. Families struggling with essential bills do not have endless money available, and adding charges makes an already difficult situation worse.

For a business promoting women’s health and wellbeing, I expected more understanding towards a pregnant mother facing financial hardship. Instead, I felt treated as a balance to recover rather than a person trying to resolve a difficult situation.

Read the contract you are signing very carefully as these guys are truly a criminal organisation! Their gutless cancellation, failed payment and debt collection terms need to be carefully reviewed before joining. Based on my experience, I would never recommend Fernwood Bankstown.

Snap Fitness Kogarah tolerates and justifies racism, discrimination and physical intimidation to a female, as they said in their deleted posts these… Read more

events are: “circumstances” “assumptions” or “one sided”… like if there were good reasons for Mr Pedro being as racist as he was. If he said such horrible things to a female that shared language, ethic background, culture, and is a migrant as he is… can’t imagine his opinions about other cultures…

I joined David and Jo’s Jetts Gym 5 months ago after looking for several months at other venues. From the very beginning I have never felt more… Read more

relaxed and welcomed and not only are they a lovely couple but they have wonderful staff as well. It’s not a large impersonal gym which makes everyone so happy and helpful to share their knowledge of the various equipment. To me it’s become a home away from home.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

I experienced discrimination at this gym and decided it wasnt for me. I know this sounds outrageous because it is. There was a female and a male… Read more

staff member signing up one of the PTs friends in the office, the four of them were openly talking about there LGBT lifestyles which is cool because I dont discriminate. The issue occured when I enquired "how do I get one of the new blue towels?" they just got in. The friend they had conversing in the office literally responded with "you have to be gay to get one", staff did not acknowledge or apoligise for their friends comment, infact the response was a look of disgust when I said "oh well looks like I'm not getting a blue towel then" and I immediately walked away. The interaction made me feel extremely uncomfortable, so later that day I just decided to cancel my membership.

I think minorities that advocate for all inclusivity should not be hipocrits, and that's my 2 cents worth.

Sunbury Club Lime - Unfortunately, the overall standard of the gym has noticeably declined, and there appears to have been very little investment or… Read more

improvement in the facility since its acquisition.

The general atmosphere is disappointing, lacking the energy, motivation and positive environment that people expect when attending a gym. A gym should be a place that inspires people to train, improve themselves and maintain a healthy lifestyle. At present, the environment does little to encourage that.

The music selection also deserves attention. While music preferences will always vary, the current playlist feels overly sanitised and lacks the energy and motivation that traditionally contribute to a positive training atmosphere.

More concerning, however, is the condition and cleanliness of the male amenities. The toilets and showers are frequently unhygienic and appear not to have been properly cleaned, particularly during the early morning hours. For members attending at 6:00 am, the showers are also consistently cold, which is far from an acceptable standard.

These are not unreasonable expectations. Clean facilities, functioning amenities, appropriate maintenance and an engaging training environment should be basic priorities for any gym operator.

I would genuinely like to see the facility receive some much-needed attention and investment. Members pay for a service and deserve an environment that reflects pride in the business, attention to detail and a commitment to customer experience.

A gym should motivate people to be better, not leave them feeling disappointed before they've even started their workout.

Hopefully, management takes this feedback constructively and recognises the opportunity to lift standards and restore some pride in the facility.

Alive Health & Fitness Narrabundah – Member Review I’ve been going to gyms on and off most of my life. To be honest, I never really enjoyed it — I… Read more

went mainly because of weight issues, and while it helped, it was never something I looked forward to.

That all changed a year ago when I joined Alive Health & Fitness in Narrabundah, ACT. I absolutely love going in and training now. Every time I step through the doors, I’m greeted with a smile, and most of the staff know my name — which makes it feel so special. I genuinely feel like part of the gym family.

The staff here are exceptional, and I’m so grateful to them for making every visit start with a smile. I even challenged myself to try a couple of group classes — and OMG, Rachel (3D30) and Janelle (Power) are amazing instructors! I’m officially hooked and will be attending more of their classes for sure.

Alive Health & Fitness is hands down the best gym I’ve ever been to — and I’ve been to a lot.

Thanks, team. Raf

Been a member for over 20 years. Recently their marketing team got a photographer to take pictures of gym members working out at the Willoughby NSW… Read more

branch. When several members asked the photographer to stop taking photo of them she rudely indicated she did not need our consent. When we complained to FF, they insisted she was right, despite FF code stating clearly consent needed for members to take photos of others- apparently this does not apply to FF. This is how FF treats its members.

World Gym Chullora. Wish I could give 0 stars. Absolutely trash. All of their Google reviews are because straight after signing up they will message to ask for a 5 star Google review. Please avoid, find somewhere better.

Nice Gym Setup – I have been going to Miami Fitness for some time now. It is one of the quieter gyms on the coast and I am happy with the equipment available and the… Read more

staff. I have been to all the big name brands which offer some pretty bad service so it is a fresh and nice change.

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.

I was asked to provide members feedback and this is how I feel and despite previous contact I have had no response from the Gym. Dear Next Gen Kings… Read more

Park Management,

I am writing further to the recent communication sent to members requesting feedback regarding the club’s facilities and services. While I understand the purpose of the feedback request, I have not completed the online form due to concerns regarding security on my computer. However, as a loyal member of Next Gen for approximately four years, I believe it is important to provide constructive feedback directly and to formally raise my concerns regarding the current state of the club.

I have been a committed member and supporter of the club; however, I am extremely disappointed with the decline in facilities, service availability and the handling of membership charges during periods where the club has not been able to provide the services members are paying for.

In approximately May 2026, members were advised that renovations were underway, including works to the sauna and steam room, and that these facilities would be unavailable during the renovation period. Members were offered the opportunity to place their memberships on hold without an administration fee during this time. Relying on this offer, I placed my membership on hold from approximately mid-May until the end of June.

However, the issues with these facilities were not limited to the renovation period. The steam room had been intermittently unavailable since approximately January 2026, and there had been ongoing issues with the sauna. Furthermore, the air conditioning system was not functioning during the summer months when it was most required. Unfortunately, this appears to have become a recurring issue at the club during summer, which is unacceptable given the impact this has on members’ comfort, safety and ability to exercise effectively.

I note that Next Gen subsequently advised members that the steam room had reopened and that the sauna was expected to be operational by early July. However, despite this communication, the sauna was not functioning as promised. When I attempted to return to the club after my membership hold period, I was advised that the sauna was still not operational. I also understand that when it was intermittently available, the sauna temperature was only approximately 60 degrees, which does not represent a fully operational sauna facility.

As my membership had been placed on hold due to the unavailable facilities, and because the sauna was still not functioning as required, I should not have been charged membership fees during this period. Despite this, I noted that two membership deductions were processed in July while the club was still unable to provide full access to the facilities included as part of the membership.

I find this particularly disappointing. Members should not be expected to continue paying full fees when essential facilities remain unavailable for extended periods. The purpose of placing my membership on hold was specifically because the club could not provide the services I was paying for.

I also wish to raise a separate but equally concerning issue regarding my daughter, Paris. Paris ceased her membership in approximately late April/early May, yet the club has continued attempting to deduct fees from her account. We recently received correspondence stating that Paris had an unsuccessful payment and that there was an outstanding balance on her account, including a warning that a $15 rejection fee would be applied if payment was not made.

This matter was not addressed in your previous communications. Paris was no longer an active member at the time these charges were attempted, and I request that her account be reviewed immediately, all incorrect charges removed, and that no further attempts be made to recover fees for a membership that had already ceased.

In addition to the facility issues, there has been a significant reduction in the group fitness timetable. The HIIT classes, which many members rely upon as a key part of their exercise routine, have been reduced considerably. Weekend classes have been limited, with only an 8:30 am Saturday class available and no Sunday HIIT classes, while some weekday lunchtime classes have also been removed.

These changes have a direct impact on members’ ability to maintain a consistent exercise routine and commitment to their health and wellbeing. The reduction in programming, combined with ongoing facility closures and unreliable services, significantly reduces the value of membership.

I respectfully request the following: A full review and reversal of all membership fees deducted during periods where my membership was placed on hold and the facilities were unavailable/under renovation A refund or appropriate credit for the period from approximately mid-May to the end of July, as the club was unable to provide the facilities and services expected under the membership agreement. Immediate correction of Paris’s account, including removal of any incorrect outstanding balance, attempted deductions and rejection fees. A clear explanation of how Next Gen intends to prevent members being charged during future periods where significant facilities are unavailable. Consideration of restoring sufficient group fitness programming to meet the needs and expectations of members.

I have remained a loyal member for four years and have always valued being part of the Next Gen community. It is therefore disappointing to reach a point where I feel the club’s service standards and communication have fallen significantly below what members should reasonably expect.

I hope Next Gen will treat these concerns seriously and provide a fair resolution, including appropriate reimbursement for the periods where services were unavailable.

I look forward to your response.

[M Favory]