Best Gyms in New South Wales Sydney, Newcastle and Wollongong

[Name Removed] took money from my account with out any contract being seen or signed and have never returned it despite numerous promises too.

You feel you are welcome anytime you go there and all the staff happy to help if needed

Be careful of this scam they use – Beware of the scam they use. Staff are completely unresponsive (over email or in person), and change to being very rude and dismissive as soon as you… Read more

hand over money.

I was in Sydney for a month so used this as my gym. When signing up to the contract, I was told that the fob payment is refundable when you bring it back (30AUD - see screenshots). To be sure that everything was to go smoothly as I was flying out of town, I sent an email to the gym to ask about fob return to make it easier for them. No response - even though it was 13 days before the end of contract. The staffed gym hours are untrue, when I went to return my fob on two occasions before my contract ended there was nobody there for my whole hour long workout both times. When I went to the gym most recently to return the fob there was nobody on the desk for 30 minutes and just a scrappy sheet of paper asking to call a mobile number if nobody is about, without an Aussie number I couldn’t call so had to wait. As soon as the old man working there finally came back I was met with an aggressive response to requesting the fob refund and told that the fob return rules were made clear to me - apparently (and not in writing) you must return the fob with an active membership in order to receive your fob return money. I’ve included the contract that Broadway Gym use below which states nothing about the fob return policy, so this is how they make an extra bit of cash from members. It is only 30AUD, but the behaviour of the older man working there was quite shocking.

It is clear why this is one of the cheapest gym in Sydney, staff are never there and the gym is left to manage itself, but I just want others to be aware of this scam so this gym doesn’t extract extra cash from future or current members.

Extremely clean and spacious facility, toilets are always top notch. The trainers and staff are always happy and motivated on checking in on how my… Read more

training is going and assisting me in my fitness journey. Family friendly, no inappropriate music, nice natural lighting and colouring. Always a comfortable and enjoyable experience training here!!

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

when it comes to cancelling membership at one playground it a nightmare the staff/ membership consultants have no clue stay away money continually… Read more

comes out of your account getting your money back takes forever even if you try to reach out to higher management no one is professional enough in the business to take the issue on hand and sort it, everything get passed on to the next clown of the organisation. STAY AWAY FROM MERRYLANDS ONE PLAYGROUND

As a great place outstanding I know so far, neat and tidy, also well maintained. Special thanks to Julie for guiding me on every difficult ways. My… Read more

only fairly complaint regarding to majority of members are not taking care of equipments and bathrooms after use, please let's work together as a team for our great environment.. Thank you, Plus Fitness is the best..

Greatest gym – Greatest gym, all types of training with the best atmosphere when you walk in your mood will switch to training, just try it once and you ll find the different

I've been a member of the Southport gym for 3 years and have found it to be fantastic value for money — less than 1/3 of the price of my local PCYC… Read more

gym. It's great to have a large space to do stretching and body weight exercises. While maintenance of machines and cleaning of the bathroom could be better overall I have to rate at five stars. I found the staff welcoming and helpful.

All over was good at start but turned sour at end – While the coach i had was excellent the payment system they work with is debit success and i had a few weeks owing because of financial difficulty… Read more

due to acc and returning to work. I asked to finish and would pay what was owing but due to my situation things got forgotten and not one person contacted me from any of the agencies concerned. That is healthy inspirations or debit success about 3 months later i got hit with a bill for 1,899.00 from them. Trying to sort this out has left me very angry as no one wants to know about it debit success passed buck back to healthy inspirations ive tried several times to get it sorted to no avail. No one wants to know me basically. Very sad. As to cost weekly which is roughly 30 odd dollars not value for money.

Waste of time – Very dirty rude staff old equipment never again worst customer

Dalecki Strength! The Best – The classes are excellent. Great instructors who guide you every step of the way to ensure you get stronger. Facilities with great equipment! Highly recommend!

Joana Stalehin focus on body alignment for best results – I have started sessions with Joana and I am very impressed with the careful assistance she gives in each class. I have done weights for many years but she stands out with precision in the body alignment to prevent injuries and have the best results.

I am a member of Belmont Genesis I love it here, coaches and members are very friendly and supportive. Very rarely classes get cancelled as… Read more

instructors are sick, last night was such night hence I decided to try the Bentley Genesis. I have fitness passport, regardless when I called up a month previous Bentley Genesis said I will be able to try one of the classes for free.

When I called up again last night, the man at the front desk said I must have a gold membership to be able to use all the Genesis gyms, fair enough I wasn't clear that I had fitness passport. Still he was not sure and had to double check. I asked him about the free trial and that I wanted to attend the yoga class at 7:30pm and I will come earlier at 7:00pm as he said he needed to register me for the fob. Lucky I checked the timetable, the class was actually at 6:30pm so I had to scramble to get there by 6:00pm.

When I arrived, he was chatting with 2 ladies and ignored me for several minutes. I was shocked after registration he charged me to $29, I thought I was getting a free trial. I realized after it was for the fob but I actually have not made up my mind yet if I was returning to use the gym at Bentley. After I was let in, I was wandering aimlessly, he didn't bother to show me around. Not a good introduction to Bentley, since I paid for the fob I guess I have to begrudgingly come to use their facilities as well now. Their only saving grace is their large gym with many available equipment. I really hope their instructors are good too to make up for my bad experience.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.

Club lime Norman park is rubbish. Always dirty, weights never put away, cleaned or stacked appropriately. Clients belongings all over the place (as… Read more

in left behind) and staff don’t clean or remove these to the office for collection later. When it rains everything inside is wet as it leaks through the ceiling. If you want me to clean my equipment, find my own weights around the gym and they’re not stacked, reduce my price. I’ve been doing this for 25 years and this is the worst gym in Brisbane

Nothing wrong with the gym itself just 2 of the staff that work there [Name Removed] and [Name Removed]. [Name Removed] was my competition coach as a… Read more

first timer I had no support very little was explained to me throughout the process very cut and dry paid good money for a service that provided very little in return more of a money grab then anything else is sexist puts more work into his male competitors on show day he was no where to be seen I had no idea where to go I was left standing around had to message him for help once again neglect and lack of support. I was feeling very unwell that day physically he had me so depleted that what little gas I had in the tank and muscle mass was gone I went on stage still feeling like this unfortunately I didn’t finish my routine he has since then taken no reasonability for his mistakes.

[Name Removed] his wife was my posing coach for quite some time I practiced with her and at home almost every day she then says I forgot my routine which is completely untrue I was struggling to stand as I was physically unwell. So more lies

I have cut ties with these people since they made my first body building experience terrible.

I have since then found out that mr [Name Removed] isn’t even qualified to be giving out diet plans which would explain why I was unwell and still nursing myself back to health it’s also been alleged he has been entering clients that are not natural into federations that are. I feel [Name Removed] his wife is not natural and many more I’m sure.

Overall terrible coach for bodybuilding unprofessional cheat that doesn’t have you as his best interest no care factor and extremely sloppy

DO NOT RECOMMEND

Cancelled my membership they still took my money and complained about it in person at the gym since their costumer service never pick up the phone.… Read more

The woman was sitting their just said I’ll sorted out, with annoyed face. Asked what did you mean by that, she was just repeating herself until i asked if she would get me a refund. She said yes and still didn’t get my money back. Horrible customer service. After 14 business days I wrote emails they never get back to me ever.

Give me my money back

I was advised I could sign up PAYG, with a manager they had in there at the time *he didn't last long and left, however I still offered to pay a year… Read more

up front, things changed and I went to see about a refund, of unused 10 months or so, and they refused, saying "We’ve reviewed your membership and confirmed that the agreement you signed was for a Paid-in-Full (PIF) membership at the time of joining. This is the membership type currently recorded on your account.

As per our Terms and Conditions, PIF memberships are non-refundable once processed, and there is no PAYG (pay-as-you-go) membership recorded under your profile." then said no refund

**avoid This Gym** – Do not sign a contract I signed up with Balmain Fitness and honestly, loved their staff and classes. Unfortunately, due to COVID 19 I had to… Read more

suddenly and unexpectedly relocate 350 kms away. I felt really bittersweet about cancelling my membership.

It's common practice for gyms to have cancellation policies that cover exceptional circumstances (like illness, injury and relocation) so I called to try and speak to someone. I knew I would have to pay my notice period and was prepared to have to cover that financially. I called twice to ask for cancellation forms and had to follow up with an email before I was sent one.

At first I was just told no, I had to pay for 12 months. Then after detailing my circumstances further I was told they could offer to pretend my membership was different, as long as I back paid them (which was DOUBLE my current rate) and pay a dishonour fee of $99. I left two messages but could only get emails back from a manager who wouldn't sign his name to them. I asked to see my cancellation policy, which under early termination states -"This Contract may be terminated at any time with the agreement of the Facility."

I emailed to reference this clause and asked again if someone would call me back. The manager called me on a Saturday so say that he had to read the policy and consider the circumstances and would call on Monday. I got an email on Monday, they could only off to change my membership, I had to back pay them and pay a dishonour fee. I called to discuss it, I felt surely if I could have a reasonable conversation with someone and they would understand that I have no choice in relocation and could never have seen this coming. I got the manager and asked if I understood the clause correctly, that we could come to an agreement. I explained the nature of my circumstances again and asked that they accept the cancellation. He refused, said that they were trying to help me by offering to change my contract and when I told them I wasn't interested in changing that i wanted to discuss early termination, he told me he was busy and had to go. I asked if I could call back at another time, he told me he would rather an email and actually hung up on me.

I'm so disappointed. The facility is wonderful and the staff are really great, but if you want to be treated like a person, not a contract, this is not the gym for you. The policy clearly states that they can terminate early, but it is at the discretion of management who give you the run around, hang up on you and are happy to call your behaviour 'dishonourable' should any unforeseen circumstance impact you. They have no policy for illness, injury or relocation (regardless of your circumstances) and you will be at the mercy of [name removed] the manager.

I had 1 week trial and cancelled my trial And subsequent membership within 3 days. Staff are dismissive and patronising , the gym equipment are… Read more

obsolete and in need of change, class trainers don’t ask if someone is new or if someone has injuries. I had a very unpleasant interaction with other members of the gym pointing out my age , and I am not even old being in my 40s , and that has never happened to me in my life . I highly recommend to stay away from this gym, not worth it on all levels

Nice Gym Setup – I have been going to Miami Fitness for some time now. It is one of the quieter gyms on the coast and I am happy with the equipment available and the… Read more

staff. I have been to all the big name brands which offer some pretty bad service so it is a fresh and nice change.

e gym itself is clean and well maintained, but unfortunately the experience with staff has been disappointing. Communication has been poor, and I’ve… Read more

been charged while my membership was meant to be on pause. When I raised this, the response from management felt more argumentative than helpful. Just be careful when signing a contract here and make sure you are aware of hidden clauses.

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.