Best Gyms in New South Wales Sydney, Newcastle and Wollongong

Very bad company. Dirty environment, high weekly cost. All their staff are saying they are state manager, and no next access if you have any issues.

I probably attended this gym no more than 5 times and paid the membership for months on end. Extremely disappointed with Fernwood Bankstown’s… Read more

handling of my cancelled membership and financial hardship. In my opinion, the lack of compassion has been appalling.

I am a mother of two young children, currently pregnant, and experienced a substantial reduction in work after returning from maternity leave. I had paid membership fees for months without attending, then agreed to a payment plan to finalise my cancelled membership.

I made five fortnightly payments before two payments failed. Fernwood then added another $150: two $15 unsuccessful-payment fees and a $120 collection referral fee.

I explained my circumstances, offered to resume scheduled payments directly and requested that the additional charges be waived. Their response was that the fees “cannot be waived” and that I must now deal with a debt collector. Although the collector has offered a payment plan, my concern about the additional charges remains unresolved.

What I find disgusting is the refusal to show flexibility over additional fees after I explained my financial circumstances and offered to continue paying. Families struggling with essential bills do not have endless money available, and adding charges makes an already difficult situation worse.

For a business promoting women’s health and wellbeing, I expected more understanding towards a pregnant mother facing financial hardship. Instead, I felt treated as a balance to recover rather than a person trying to resolve a difficult situation.

Read the contract you are signing very carefully as these guys are truly a criminal organisation! Their gutless cancellation, failed payment and debt collection terms need to be carefully reviewed before joining. Based on my experience, I would never recommend Fernwood Bankstown.

Be careful of this scam they use – Beware of the scam they use. Staff are completely unresponsive (over email or in person), and change to being very rude and dismissive as soon as you… Read more

hand over money.

I was in Sydney for a month so used this as my gym. When signing up to the contract, I was told that the fob payment is refundable when you bring it back (30AUD - see screenshots). To be sure that everything was to go smoothly as I was flying out of town, I sent an email to the gym to ask about fob return to make it easier for them. No response - even though it was 13 days before the end of contract. The staffed gym hours are untrue, when I went to return my fob on two occasions before my contract ended there was nobody there for my whole hour long workout both times. When I went to the gym most recently to return the fob there was nobody on the desk for 30 minutes and just a scrappy sheet of paper asking to call a mobile number if nobody is about, without an Aussie number I couldn’t call so had to wait. As soon as the old man working there finally came back I was met with an aggressive response to requesting the fob refund and told that the fob return rules were made clear to me - apparently (and not in writing) you must return the fob with an active membership in order to receive your fob return money. I’ve included the contract that Broadway Gym use below which states nothing about the fob return policy, so this is how they make an extra bit of cash from members. It is only 30AUD, but the behaviour of the older man working there was quite shocking.

It is clear why this is one of the cheapest gym in Sydney, staff are never there and the gym is left to manage itself, but I just want others to be aware of this scam so this gym doesn’t extract extra cash from future or current members.

Snap Fitness Kogarah tolerates and justifies racism, discrimination and physical intimidation to a female, as they said in their deleted posts these… Read more

events are: “circumstances” “assumptions” or “one sided”… like if there were good reasons for Mr Pedro being as racist as he was. If he said such horrible things to a female that shared language, ethic background, culture, and is a migrant as he is… can’t imagine his opinions about other cultures…

I joined David and Jo’s Jetts Gym 5 months ago after looking for several months at other venues. From the very beginning I have never felt more… Read more

relaxed and welcomed and not only are they a lovely couple but they have wonderful staff as well. It’s not a large impersonal gym which makes everyone so happy and helpful to share their knowledge of the various equipment. To me it’s become a home away from home.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Get everything in writing – they will try to ignore their own promises Beware of how this gym handles promotions and lock-in contracts. I signed up… Read more

for a "1 month free + 30-day satisfaction guarantee" promotion in June and was told to create the account at the time to lock in the promotion, but explicitly asked if I could defer my start date. The sales team confirmed in writing that my 30-day satisfaction period would officially start on September 1st.

However, when I requested to cancel within that agreed 30-day window, the process became a nightmare. Come 21st September I was charged a prorated fee for "when your free time ends to your first billing date". I was initially told my prorated refund was being processed and was asked for my bank details. Then, a different staff member suddenly rejected my cancellation, claiming I was locked into a 26-fortnight minimum term because the account was technically "created" in June.

They completely ignored the written guarantees made by their own sales management team just to get me to sign the contract. Even when provided with the screenshot evidence of their staff's promises, they stalled the cancellation process. The sales team that signed me up has stopped replying to my emails since and I am now waiting to see if my membership will be cancelled as they are "internally checking and reviewing the case with said sales person".

If you sign up here, do not trust verbal or email assurances that contradict the fine print, because their admin team will try to use the system against you. Make sure you document every interaction.

I experienced discrimination at this gym and decided it wasnt for me. I know this sounds outrageous because it is. There was a female and a male… Read more

staff member signing up one of the PTs friends in the office, the four of them were openly talking about there LGBT lifestyles which is cool because I dont discriminate. The issue occured when I enquired "how do I get one of the new blue towels?" they just got in. The friend they had conversing in the office literally responded with "you have to be gay to get one", staff did not acknowledge or apoligise for their friends comment, infact the response was a look of disgust when I said "oh well looks like I'm not getting a blue towel then" and I immediately walked away. The interaction made me feel extremely uncomfortable, so later that day I just decided to cancel my membership.

I think minorities that advocate for all inclusivity should not be hipocrits, and that's my 2 cents worth.

Greatest gym – Greatest gym, all types of training with the best atmosphere when you walk in your mood will switch to training, just try it once and you ll find the different

Positive: Staff are very friendly. Negative: The payment process is convoluted at best. When joining at the Rivervale branch, I was not permitted to… Read more

use my credit card. It was explained that I needed to use my debit card in person and that I could use my credit card online (I did not have my debit card with me...). I then paid online using my credit card. I then received an email indicating that I had been charged $14.95 for failing to pay (Revo has since waived this fee...)!!! I checked my bank details, and Revo had accepted the payment from my credit card!!! Ridiculous!!!

What’s up with the e-bikes and bicycles been brought into the gym blocking the fire escape

All over was good at start but turned sour at end – While the coach i had was excellent the payment system they work with is debit success and i had a few weeks owing because of financial difficulty… Read more

due to acc and returning to work. I asked to finish and would pay what was owing but due to my situation things got forgotten and not one person contacted me from any of the agencies concerned. That is healthy inspirations or debit success about 3 months later i got hit with a bill for 1,899.00 from them. Trying to sort this out has left me very angry as no one wants to know about it debit success passed buck back to healthy inspirations ive tried several times to get it sorted to no avail. No one wants to know me basically. Very sad. As to cost weekly which is roughly 30 odd dollars not value for money.

Waste of time – Very dirty rude staff old equipment never again worst customer

Dalecki Strength! The Best – The classes are excellent. Great instructors who guide you every step of the way to ensure you get stronger. Facilities with great equipment! Highly recommend!

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Joana Stalehin focus on body alignment for best results – I have started sessions with Joana and I am very impressed with the careful assistance she gives in each class. I have done weights for many years but she stands out with precision in the body alignment to prevent injuries and have the best results.

Sunbury Club Lime - Unfortunately, the overall standard of the gym has noticeably declined, and there appears to have been very little investment or… Read more

improvement in the facility since its acquisition.

The general atmosphere is disappointing, lacking the energy, motivation and positive environment that people expect when attending a gym. A gym should be a place that inspires people to train, improve themselves and maintain a healthy lifestyle. At present, the environment does little to encourage that.

The music selection also deserves attention. While music preferences will always vary, the current playlist feels overly sanitised and lacks the energy and motivation that traditionally contribute to a positive training atmosphere.

More concerning, however, is the condition and cleanliness of the male amenities. The toilets and showers are frequently unhygienic and appear not to have been properly cleaned, particularly during the early morning hours. For members attending at 6:00 am, the showers are also consistently cold, which is far from an acceptable standard.

These are not unreasonable expectations. Clean facilities, functioning amenities, appropriate maintenance and an engaging training environment should be basic priorities for any gym operator.

I would genuinely like to see the facility receive some much-needed attention and investment. Members pay for a service and deserve an environment that reflects pride in the business, attention to detail and a commitment to customer experience.

A gym should motivate people to be better, not leave them feeling disappointed before they've even started their workout.

Hopefully, management takes this feedback constructively and recognises the opportunity to lift standards and restore some pride in the facility.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Been a member for over 20 years. Recently their marketing team got a photographer to take pictures of gym members working out at the Willoughby NSW… Read more

branch. When several members asked the photographer to stop taking photo of them she rudely indicated she did not need our consent. When we complained to FF, they insisted she was right, despite FF code stating clearly consent needed for members to take photos of others- apparently this does not apply to FF. This is how FF treats its members.

World Gym Chullora. Wish I could give 0 stars. Absolutely trash. All of their Google reviews are because straight after signing up they will message to ask for a 5 star Google review. Please avoid, find somewhere better.

I have given this Crunch Chatswood a 1-star rating because ProductReviews does not offer a zero-star option. If zero stars were available, I would… Read more

have given 0 stars based on my experience. I was a loyal member of this club for several years without any issues until a serious incident occurred in February 2026. On several occasions, another member moved into my personal space during classes despite there being plenty of room available, and I believe there was physical contact a few times. I had previously raised my concerns with the instructor because I was concerned about the repeated crowding and the possibility of further physical contact. On the day of the incident, I arrived early and had already marked my spot, as I usually did, before the other member entered the class. During the class, the other member moved into my space again and accused me of hitting them. I was unaware of having made any physical contact and believe the accusation was made because the other member wanted to take my spot. Immediately after the class, I was physically assaulted by that member's partner. Staff were present and had to intervene. I was told that all parties had been placed on hold during the investigation. However, while I was prevented from attending the gym, I was informed by a friend that the other parties involved were still attending. I repeatedly asked the Area Manager whether the hold had been applied to all parties involved and whether it would remain in place for everyone until the investigation was completed. After I repeatedly raised these questions, my membership was terminated. When I questioned the decision, the Area Manager stated that “the decision was based on management's assessment of the overall situation and its impact on the club environment.” I was also told that termination was considered appropriate under the Membership Agreement and the club's Work Health and Safety obligations. I find this extremely difficult to understand. I had reported my safety concerns, was then assaulted immediately after the class, and fully cooperated with the investigation. Despite this, my membership was terminated before the investigation was completed, while the other parties involved were still attending the gym. I was also concerned about the CCTV footage. I was told that there was no footage available and that no video evidence was provided to the police. Given the size of the club and the area covered by CCTV cameras, I found it difficult to understand how there was no CCTV footage capturing any part of the assault. The police investigation has now been completed. The person who assaulted me was charged in connection with the incident and was subsequently found guilty by the court. I had prepaid my membership for one year and had only used approximately one-third of the membership period when it was terminated. I was not provided with a refund for the unused portion. I waited several months before writing this review so that the police investigation and legal process could be completed. Overall, I am extremely disappointed with the way Crunch handled this incident. The way my safety concerns, the assault, the investigation and my membership termination were handled has seriously damaged my trust in the club and the Area Manager's approach to member safety, fairness and customer treatment. To date, the member I believe was the aggressor, and who I believe made a false accusation against me, remains an active member of the club.

**avoid This Gym** – Do not sign a contract I signed up with Balmain Fitness and honestly, loved their staff and classes. Unfortunately, due to COVID 19 I had to… Read more

suddenly and unexpectedly relocate 350 kms away. I felt really bittersweet about cancelling my membership.

It's common practice for gyms to have cancellation policies that cover exceptional circumstances (like illness, injury and relocation) so I called to try and speak to someone. I knew I would have to pay my notice period and was prepared to have to cover that financially. I called twice to ask for cancellation forms and had to follow up with an email before I was sent one.

At first I was just told no, I had to pay for 12 months. Then after detailing my circumstances further I was told they could offer to pretend my membership was different, as long as I back paid them (which was DOUBLE my current rate) and pay a dishonour fee of $99. I left two messages but could only get emails back from a manager who wouldn't sign his name to them. I asked to see my cancellation policy, which under early termination states -"This Contract may be terminated at any time with the agreement of the Facility."

I emailed to reference this clause and asked again if someone would call me back. The manager called me on a Saturday so say that he had to read the policy and consider the circumstances and would call on Monday. I got an email on Monday, they could only off to change my membership, I had to back pay them and pay a dishonour fee. I called to discuss it, I felt surely if I could have a reasonable conversation with someone and they would understand that I have no choice in relocation and could never have seen this coming. I got the manager and asked if I understood the clause correctly, that we could come to an agreement. I explained the nature of my circumstances again and asked that they accept the cancellation. He refused, said that they were trying to help me by offering to change my contract and when I told them I wasn't interested in changing that i wanted to discuss early termination, he told me he was busy and had to go. I asked if I could call back at another time, he told me he would rather an email and actually hung up on me.

I'm so disappointed. The facility is wonderful and the staff are really great, but if you want to be treated like a person, not a contract, this is not the gym for you. The policy clearly states that they can terminate early, but it is at the discretion of management who give you the run around, hang up on you and are happy to call your behaviour 'dishonourable' should any unforeseen circumstance impact you. They have no policy for illness, injury or relocation (regardless of your circumstances) and you will be at the mercy of [name removed] the manager.

I had 1 week trial and cancelled my trial And subsequent membership within 3 days. Staff are dismissive and patronising , the gym equipment are… Read more

obsolete and in need of change, class trainers don’t ask if someone is new or if someone has injuries. I had a very unpleasant interaction with other members of the gym pointing out my age , and I am not even old being in my 40s , and that has never happened to me in my life . I highly recommend to stay away from this gym, not worth it on all levels

Nice Gym Setup – I have been going to Miami Fitness for some time now. It is one of the quieter gyms on the coast and I am happy with the equipment available and the… Read more

staff. I have been to all the big name brands which offer some pretty bad service so it is a fresh and nice change.

e gym itself is clean and well maintained, but unfortunately the experience with staff has been disappointing. Communication has been poor, and I’ve… Read more

been charged while my membership was meant to be on pause. When I raised this, the response from management felt more argumentative than helpful. Just be careful when signing a contract here and make sure you are aware of hidden clauses.

Easily one of the best gyms in Sydney! Lots of equipment, excellent gym etiquette policy, very polite, approachable, and friendly staff. It's clean,… Read more

full of modern high end equipment and many duplicate machines so you rarely have to wait. Best array of Booty Builder and unique machines not seen anywhere else.

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.