Best Gyms in Victoria Melbourne and Geelong

Very bad company. Dirty environment, high weekly cost. All their staff are saying they are state manager, and no next access if you have any issues.

I probably attended this gym no more than 5 times and paid the membership for months on end. Extremely disappointed with Fernwood Bankstown’s… Read more

handling of my cancelled membership and financial hardship. In my opinion, the lack of compassion has been appalling.

I am a mother of two young children, currently pregnant, and experienced a substantial reduction in work after returning from maternity leave. I had paid membership fees for months without attending, then agreed to a payment plan to finalise my cancelled membership.

I made five fortnightly payments before two payments failed. Fernwood then added another $150: two $15 unsuccessful-payment fees and a $120 collection referral fee.

I explained my circumstances, offered to resume scheduled payments directly and requested that the additional charges be waived. Their response was that the fees “cannot be waived” and that I must now deal with a debt collector. Although the collector has offered a payment plan, my concern about the additional charges remains unresolved.

What I find disgusting is the refusal to show flexibility over additional fees after I explained my financial circumstances and offered to continue paying. Families struggling with essential bills do not have endless money available, and adding charges makes an already difficult situation worse.

For a business promoting women’s health and wellbeing, I expected more understanding towards a pregnant mother facing financial hardship. Instead, I felt treated as a balance to recover rather than a person trying to resolve a difficult situation.

Read the contract you are signing very carefully as these guys are truly a criminal organisation! Their gutless cancellation, failed payment and debt collection terms need to be carefully reviewed before joining. Based on my experience, I would never recommend Fernwood Bankstown.

I would strongly caution anyone considering joining this gym. There have been multiple security incidents involving car break-ins and members'… Read more

personal safety. The club has no CCTV coverage of the external car park, and management appears to show little concern or urgency in addressing these issues. Having personally experienced a car break-in while inside the gym, I find this lack of accountability extremely disappointing. There are ongoing, unresolved safety concerns that prospective members should be aware of. Members deserve to feel safe, both inside the gym and when leaving it.

Very disappointing experience. I was told the membership was for 6 months, but it was later shown as a 15-month membership. There were also issues… Read more

with payments, extra fees, and my gym access being blocked. I tried to get these issues sorted but didn’t feel properly supported. We also weren’t given a copy of the membership agreement. Overall, a very stressful experience, especially for my first gym membership. I would recommend being very careful and making sure you receive and read the full membership agreement before signing. Worst Gym that gives HEADACHE

Snap Fitness Kogarah tolerates and justifies racism, discrimination and physical intimidation to a female, as they said in their deleted posts these… Read more

events are: “circumstances” “assumptions” or “one sided”… like if there were good reasons for Mr Pedro being as racist as he was. If he said such horrible things to a female that shared language, ethic background, culture, and is a migrant as he is… can’t imagine his opinions about other cultures…

I joined David and Jo’s Jetts Gym 5 months ago after looking for several months at other venues. From the very beginning I have never felt more… Read more

relaxed and welcomed and not only are they a lovely couple but they have wonderful staff as well. It’s not a large impersonal gym which makes everyone so happy and helpful to share their knowledge of the various equipment. To me it’s become a home away from home.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Just wanted to give a shout out to HARRY & South Pacific Gym - St Kilda Team for returning my mobile with mobile case with all my bank cards, drivers… Read more

licence, Medicare & $50 cash, which was left in men’s toilet on Sunday 11th October 2026. After an hour or so of realizing phone had been left behind, l rang my mobile number, only for Harry to happily answer & confirm my name & details….. And to advise he had the phone handed in to him by our gym patron….. Whoever handed in the phone, THANK YOU FROM THE BOTTOM OF MY HEART & I WISH YOU A LIFE OF GOOD FORTUNE! I am also a long term gym patron at another gym & just so you know, l would also hand in a phone to management, if l found one. Thank you once again to the honest Harry & gym patron. All the best . Rob.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

I experienced discrimination at this gym and decided it wasnt for me. I know this sounds outrageous because it is. There was a female and a male… Read more

staff member signing up one of the PTs friends in the office, the four of them were openly talking about there LGBT lifestyles which is cool because I dont discriminate. The issue occured when I enquired "how do I get one of the new blue towels?" they just got in. The friend they had conversing in the office literally responded with "you have to be gay to get one", staff did not acknowledge or apoligise for their friends comment, infact the response was a look of disgust when I said "oh well looks like I'm not getting a blue towel then" and I immediately walked away. The interaction made me feel extremely uncomfortable, so later that day I just decided to cancel my membership.

I think minorities that advocate for all inclusivity should not be hipocrits, and that's my 2 cents worth.

Positive: Staff are very friendly. Negative: The payment process is convoluted at best. When joining at the Rivervale branch, I was not permitted to… Read more

use my credit card. It was explained that I needed to use my debit card in person and that I could use my credit card online (I did not have my debit card with me...). I then paid online using my credit card. I then received an email indicating that I had been charged $14.95 for failing to pay (Revo has since waived this fee...)!!! I checked my bank details, and Revo had accepted the payment from my credit card!!! Ridiculous!!!

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Sunbury Club Lime - Unfortunately, the overall standard of the gym has noticeably declined, and there appears to have been very little investment or… Read more

improvement in the facility since its acquisition.

The general atmosphere is disappointing, lacking the energy, motivation and positive environment that people expect when attending a gym. A gym should be a place that inspires people to train, improve themselves and maintain a healthy lifestyle. At present, the environment does little to encourage that.

The music selection also deserves attention. While music preferences will always vary, the current playlist feels overly sanitised and lacks the energy and motivation that traditionally contribute to a positive training atmosphere.

More concerning, however, is the condition and cleanliness of the male amenities. The toilets and showers are frequently unhygienic and appear not to have been properly cleaned, particularly during the early morning hours. For members attending at 6:00 am, the showers are also consistently cold, which is far from an acceptable standard.

These are not unreasonable expectations. Clean facilities, functioning amenities, appropriate maintenance and an engaging training environment should be basic priorities for any gym operator.

I would genuinely like to see the facility receive some much-needed attention and investment. Members pay for a service and deserve an environment that reflects pride in the business, attention to detail and a commitment to customer experience.

A gym should motivate people to be better, not leave them feeling disappointed before they've even started their workout.

Hopefully, management takes this feedback constructively and recognises the opportunity to lift standards and restore some pride in the facility.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Been a member for over 20 years. Recently their marketing team got a photographer to take pictures of gym members working out at the Willoughby NSW… Read more

branch. When several members asked the photographer to stop taking photo of them she rudely indicated she did not need our consent. When we complained to FF, they insisted she was right, despite FF code stating clearly consent needed for members to take photos of others- apparently this does not apply to FF. This is how FF treats its members.

World Gym Chullora. Wish I could give 0 stars. Absolutely trash. All of their Google reviews are because straight after signing up they will message to ask for a 5 star Google review. Please avoid, find somewhere better.

I don't often leave reviews, but after a rather interesting and mixed experience with Goodlife Health Club Maroochydore, I feel compelled to share my… Read more

experience.

It started when I responded to a Facebook advertisement offering free memberships, something I rarely do. After providing my contact details, I received an almost immediate phone call from a salesperson. Unfortunately, communication was difficult, both because of the person's strong accent and the lack of information they were able to provide. Despite asking several questions, I couldn't get a clear answer about what the free membership actually included, what the trial involved or what membership options and pricing would look like afterwards.

I explained that I was interested in Pilates and had never done it before. I was told I could attend a free class and that we could discuss everything else in person. No mention was made of needing specific socks or anything else I should bring.

This morning, I had booked the 7:30 am class but something urgent came up with a client, so I called at 7:15 and managed to secure a place in the 8:30 class instead. Although I live just five minutes away, I was travelling from my client's location, making it a 15-minute drive. After finding parking and making my way to reception, I arrived right on 8:30, having made the effort and fully intending to participate.

I want to acknowledge the lovely young reception staff, who were genuinely welcoming and accommodating. They reassured me that I could sort out the paperwork afterwards and encouraged me to get into the class.

Unfortunately, the experience took a very different turn once I entered the studio. The class was almost full, and I quietly found a spot away from everyone. The instructor approached me and immediately told me I couldn't participate without Pilates socks. When I explained that I hadn't realised and that it was my first time, she firmly and rather unfriendly told me I couldn't join in without them. As Igot up and started walking to the door to leave, feeling completely humiliated, she followed me and remarked, "Not my rules."

It was quite an awful experience.

I completely appreciate that studios have rules and safety requirements. That's not the issue. It's how people are treated, particularly someone who is new and unfamiliar with the environment.

The reception staff later explained that the studio actually had socks available. Imagine how different that interaction could have been if the instructor had simply said, "I'm sorry, you can't do the class without socks, but we have some available here. Would you like me to grab you a pair?"

Instead, I was made to feel unwelcome and embarrassed, and left.

I subsequently tried calling the studio five times to ask that the salesperson not contact me again, either today or in the future, but haven't been able to get through to reception.

It's disappointing because I'm a local resident, just minutes away, and was genuinely interested in becoming a member. Unfortunately, the combination of poor initial communication and an unnecessarily dismissive first encounter has left me with no desire to return.

The reception staff were absolutely delightful, and I want to acknowledge that. However, first impressions matter, and unfortunately Goodlife Maroochydore has missed the mark.

I have given this Crunch Chatswood a 1-star rating because ProductReviews does not offer a zero-star option. If zero stars were available, I would… Read more

have given 0 stars based on my experience. I was a loyal member of this club for several years without any issues until a serious incident occurred in February 2026. On several occasions, another member moved into my personal space during classes despite there being plenty of room available, and I believe there was physical contact a few times. I had previously raised my concerns with the instructor because I was concerned about the repeated crowding and the possibility of further physical contact. On the day of the incident, I arrived early and had already marked my spot, as I usually did, before the other member entered the class. During the class, the other member moved into my space again and accused me of hitting them. I was unaware of having made any physical contact and believe the accusation was made because the other member wanted to take my spot. Immediately after the class, I was physically assaulted by that member's partner. Staff were present and had to intervene. I was told that all parties had been placed on hold during the investigation. However, while I was prevented from attending the gym, I was informed by a friend that the other parties involved were still attending. I repeatedly asked the Area Manager whether the hold had been applied to all parties involved and whether it would remain in place for everyone until the investigation was completed. After I repeatedly raised these questions, my membership was terminated. When I questioned the decision, the Area Manager stated that “the decision was based on management's assessment of the overall situation and its impact on the club environment.” I was also told that termination was considered appropriate under the Membership Agreement and the club's Work Health and Safety obligations. I find this extremely difficult to understand. I had reported my safety concerns, was then assaulted immediately after the class, and fully cooperated with the investigation. Despite this, my membership was terminated before the investigation was completed, while the other parties involved were still attending the gym. I was also concerned about the CCTV footage. I was told that there was no footage available and that no video evidence was provided to the police. Given the size of the club and the area covered by CCTV cameras, I found it difficult to understand how there was no CCTV footage capturing any part of the assault. The police investigation has now been completed. The person who assaulted me was charged in connection with the incident and was subsequently found guilty by the court. I had prepaid my membership for one year and had only used approximately one-third of the membership period when it was terminated. I was not provided with a refund for the unused portion. I waited several months before writing this review so that the police investigation and legal process could be completed. Overall, I am extremely disappointed with the way Crunch handled this incident. The way my safety concerns, the assault, the investigation and my membership termination were handled has seriously damaged my trust in the club and the Area Manager's approach to member safety, fairness and customer treatment. To date, the member I believe was the aggressor, and who I believe made a false accusation against me, remains an active member of the club.

Loved this gym – This gym is fantastic. Has everything I want. Reformer Pilates was great, something I had never done before. Also the range of equipment they have… Read more

was awesome. Great vibe among the members and the sauna was great to sweat out any weekend over indulgence. I mainly used the strength equipment which has everything I want and my wife tried some of the group fitness classes (really loved bodpump). Highly recommended

Would give then no stars if I could. These people are absolute crooks. Signed up for a 4 week membership and 6 months later they were still taking… Read more

money out of my account. When I contacted them they refused to refund and took another lot of money saying I had to give 4 weeks notice. Just triple check what you sign up for.

Trying to join. The website says that the gyms are staffed. It’s been two weeks, no call back and I’ve tried all of the derrimuts via phone everyday… Read more

since with no answer. No wonder they’re in financial trouble. People can’t join up even if they want to.

The website says staffed 24/7 lol I have no idea why anyone would want to financially rescue this shonky business when the people who literally want to join (create more revenue) can’t get in touch with a single staff member to do so.

The owner needs to cut his ties and let someone who cares take over.

Nice Gym Setup – I have been going to Miami Fitness for some time now. It is one of the quieter gyms on the coast and I am happy with the equipment available and the… Read more

staff. I have been to all the big name brands which offer some pretty bad service so it is a fresh and nice change.

Very ANNOYED with Cancellation – Been with Go Health for years , cancelled Membership after not using gym an they still want to hit you with a MONTH BILL omg , disgusting how they treat you when you cancel I would NEVER recommend GOHEALTH Club to any one ....  Show details

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.

Terrible gym, avoid – Terrible gym that’s unhygienic, very bad layout, outdated equipment and unfriendly staff. Have since joined Anytime Fitness on Fitzroy street and love it.

I was asked to provide members feedback and this is how I feel and despite previous contact I have had no response from the Gym. Dear Next Gen Kings… Read more

Park Management,

I am writing further to the recent communication sent to members requesting feedback regarding the club’s facilities and services. While I understand the purpose of the feedback request, I have not completed the online form due to concerns regarding security on my computer. However, as a loyal member of Next Gen for approximately four years, I believe it is important to provide constructive feedback directly and to formally raise my concerns regarding the current state of the club.

I have been a committed member and supporter of the club; however, I am extremely disappointed with the decline in facilities, service availability and the handling of membership charges during periods where the club has not been able to provide the services members are paying for.

In approximately May 2026, members were advised that renovations were underway, including works to the sauna and steam room, and that these facilities would be unavailable during the renovation period. Members were offered the opportunity to place their memberships on hold without an administration fee during this time. Relying on this offer, I placed my membership on hold from approximately mid-May until the end of June.

However, the issues with these facilities were not limited to the renovation period. The steam room had been intermittently unavailable since approximately January 2026, and there had been ongoing issues with the sauna. Furthermore, the air conditioning system was not functioning during the summer months when it was most required. Unfortunately, this appears to have become a recurring issue at the club during summer, which is unacceptable given the impact this has on members’ comfort, safety and ability to exercise effectively.

I note that Next Gen subsequently advised members that the steam room had reopened and that the sauna was expected to be operational by early July. However, despite this communication, the sauna was not functioning as promised. When I attempted to return to the club after my membership hold period, I was advised that the sauna was still not operational. I also understand that when it was intermittently available, the sauna temperature was only approximately 60 degrees, which does not represent a fully operational sauna facility.

As my membership had been placed on hold due to the unavailable facilities, and because the sauna was still not functioning as required, I should not have been charged membership fees during this period. Despite this, I noted that two membership deductions were processed in July while the club was still unable to provide full access to the facilities included as part of the membership.

I find this particularly disappointing. Members should not be expected to continue paying full fees when essential facilities remain unavailable for extended periods. The purpose of placing my membership on hold was specifically because the club could not provide the services I was paying for.

I also wish to raise a separate but equally concerning issue regarding my daughter, Paris. Paris ceased her membership in approximately late April/early May, yet the club has continued attempting to deduct fees from her account. We recently received correspondence stating that Paris had an unsuccessful payment and that there was an outstanding balance on her account, including a warning that a $15 rejection fee would be applied if payment was not made.

This matter was not addressed in your previous communications. Paris was no longer an active member at the time these charges were attempted, and I request that her account be reviewed immediately, all incorrect charges removed, and that no further attempts be made to recover fees for a membership that had already ceased.

In addition to the facility issues, there has been a significant reduction in the group fitness timetable. The HIIT classes, which many members rely upon as a key part of their exercise routine, have been reduced considerably. Weekend classes have been limited, with only an 8:30 am Saturday class available and no Sunday HIIT classes, while some weekday lunchtime classes have also been removed.

These changes have a direct impact on members’ ability to maintain a consistent exercise routine and commitment to their health and wellbeing. The reduction in programming, combined with ongoing facility closures and unreliable services, significantly reduces the value of membership.

I respectfully request the following: A full review and reversal of all membership fees deducted during periods where my membership was placed on hold and the facilities were unavailable/under renovation A refund or appropriate credit for the period from approximately mid-May to the end of July, as the club was unable to provide the facilities and services expected under the membership agreement. Immediate correction of Paris’s account, including removal of any incorrect outstanding balance, attempted deductions and rejection fees. A clear explanation of how Next Gen intends to prevent members being charged during future periods where significant facilities are unavailable. Consideration of restoring sufficient group fitness programming to meet the needs and expectations of members.

I have remained a loyal member for four years and have always valued being part of the Next Gen community. It is therefore disappointing to reach a point where I feel the club’s service standards and communication have fallen significantly below what members should reasonably expect.

I hope Next Gen will treat these concerns seriously and provide a fair resolution, including appropriate reimbursement for the periods where services were unavailable.

I look forward to your response.

[M Favory]