Best Gyms in Victoria Melbourne and Geelong

Just started with the Doreen branch of Anytime Fitness and so far my experience has been excellent. I received a warm welcome from gym manager Joh… Read more

and a follow up call from Elena to see how I was getting on. While the gym is smaller than some, it has all the space and equipment you could need. The gym is set in a pleasant environment, looking out on the Laurimar lakes. Air conditioning helps to make a workout a great experience.

Since joining Fernwood I have had no regrets at all. I love the classes, the members and the staff. Everyone has made me feel so welcome. The… Read more

equipment, rooms and bathrooms are excellent and the location of the gym could not be better. The whole experience has been amazing. Thank you

I had my first try at hot Yoga today …. Extremely enjoyable ALISON the instructor was fantastic, cannot wit for my next session. Also on my arrival Ky was so welcoming and showed me around, great service with a lovely attitude.

I have been a member of this gym for a number of years now. The ladies section has 2 pilates machines which I absolutely love. There have been some… Read more

issues with the machines but everytime I have enquired about this there has always been follow up. Love the fact that management responds to all negative reviews and have full details regarding the people who have submitted them who are/have done something dodgy. Reception is fine they are busy so understand that they don't really have the time to greet every single person walking in and out of the place. Have never found any issues. You can just go about your business and do your workout and leave which I love.

Would not recommend I've had a series of serious issues with this gym that I feel other members should know about before joining. Billing: I was… Read more

charged $150.00 regarding multiple tailgating allegations, without receiving any prior email reminder or notice. When I raised this, I was met with confrontational and unprofessional messages from staff instead of a proper resolution. Dates informed were incorrect ( as I did NOT attend the gym for 2 weeks due to a death on of a family member followed by sickness ) and the multiple videos were never provided.

Misleading sales tactics: When I signed up, a manager told me the outdated equipment would be replaced with new machines. This never happened, months later the same worn-out equipment is still there. I feel this was used purely as a sales pitch to get me to commit to a membership.

Facility issues:

There is no proper stretching area, making it difficult to warm up or cool down safely. The fan system is defective, gym members often fell off chairs while trying to manually turn the fan on because the controls don't work properly. This is a real safety hazard that hasn't been addressed. Air Conditioners also do not work properly.

Customer service: Staff have been dismissive when issues are raised, and management does not respond or follow up on complaints. It feels like once you've signed the contract, they stop caring about your experience.

Overall, poor communication, broken promises, safety hazards, and unprofessional conduct. I'd think twice before joining.

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I… Read more

was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

This gym is terrible. Management treats members with zero respect and cancels memberships behind your back the moment you raise any concerns about… Read more

staff behaviour. Instead of acting like professionals or taking accountability, they tried to brush everything away with a rushed refund hoping the issue would vanish. They do not care about their members at all. Official complaints are already lodged with Consumer Protection and the Equal Opportunity Commission because their conduct is completely unacceptable. Stay far away from this business.

Fantastic, clean gyms with so much equipment to choose from

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.

This gym has broken unclean equipment, rude unhelpful staff, and will try to rip you off when you cancel. Bad business

THINK TWICE BEFORE SIGNING UP WITH GOODLIFE – MY EXPERIENCE WITH THE “7-BUSINESS-DAY COOLING-OFF PERIOD" If you are considering joining Goodlife… Read more

because they offer a 7-business-day cooling-off period, I strongly recommend that you think carefully and understand the cancellation process before handing over your payment details. I signed up with Goodlife on 25 August 2026. Just two days later, on 27 August, I contacted them by phone and clearly told them that I wanted to cancel my membership within the cooling-off period. I was told that someone would contact me on the 29 of August at 10.00am to confirm the cancellation. They never called. What makes this concerning is that my partner had almost exactly the same experience. She also contacted Goodlife on 26 August, just one day after joining, to cancel her membership within the cooling-off period. She was promised an email confirming the cancellation, but that email never came. She then personally attended the Richlands club on 28 August to follow up and cancel her membership. Once again, she was unable to get the membership cancelled and was given explanations about the “accounts team” and all sort of other reasons which it did even makes sense for a simple cooling off period cancellation request. What concerns me even more is that Goodlife Richlands had already charged our account a few days ago, even though, at the time of writing this review, I am still well within the 7-business-day cooling-off period. I find this extremely disappointing and concerning. If you're thinking about joining Goodlife, please think twice and make sure you fully understand how the cancellation process works before providing your payment details. DON'T JUST TAKE THE “7-DAY COOLING-OFF PERIOD” AT FACE VALUE — ASK QUESTIONS AND KEEP RECORDS OF EVERYTHING. Goodlife needs to seriously reconsider the way it handles customers who try to cancel during the cooling-off period. From my experience, the process has been unnecessarily difficult, frustrating and, quite frankly, very questionable. I hope this review helps someone else avoid going through the same experience.

It shouldn't be Called World Gym; your Subscription only allows you to use the local branch. They don't make this clear when you sign up. Use Anytime or Genesis. Way better options.

I was advised I could sign up PAYG, with a manager they had in there at the time *he didn't last long and left, however I still offered to pay a year… Read more

up front, things changed and I went to see about a refund, of unused 10 months or so, and they refused, saying "We’ve reviewed your membership and confirmed that the agreement you signed was for a Paid-in-Full (PIF) membership at the time of joining. This is the membership type currently recorded on your account.

As per our Terms and Conditions, PIF memberships are non-refundable once processed, and there is no PAYG (pay-as-you-go) membership recorded under your profile." then said no refund

Loved this gym – This gym is fantastic. Has everything I want. Reformer Pilates was great, something I had never done before. Also the range of equipment they have… Read more

was awesome. Great vibe among the members and the sauna was great to sweat out any weekend over indulgence. I mainly used the strength equipment which has everything I want and my wife tried some of the group fitness classes (really loved bodpump). Highly recommended

DO NOT JOIN. hidden fees in your contract on top of your weekly membership fee. Impossible to get out of your contract and sub-par gym service… Read more

provided. Terrible customer service and extremely dodgey and immoral business practices. Don’t get sucked in, don’t waste your time. Corporate greed

If zero points was an option, I would have selected it! Ultra rude staff, particularly the really skinny guy at the counter of Frankston! Machines… Read more

are always badly maintained, dirty, broken, or a combination. They are also the COLDEST place on earth, with fans running full blast in the middle of winter! Promised a refund when Frankston closed (Without notice, I just went there and it was half dismantled!), but after many calls (You can’t call management directly), and emails that were full of rubbish excuses, no refund. This is the MOST toxic business I have ever seen! Go to REVO, it is clean, the staff are friendly, they have heating in winter, and no maintenance issues. They also don’t have constant Gangster rap music going full blast, like Derrimut. Most of the songs played in their gyms have ‘Nigger’ in them, a term I find highly offensive. This was another issue, I brought it to management’s attention, but nothing was done. Derrimut gym also use Spotify free version, as they are such tightwads, which is against Spotify’s user policy. AVOID LIKE THE PLAGUE!!!

Nice Gym Setup – I have been going to Miami Fitness for some time now. It is one of the quieter gyms on the coast and I am happy with the equipment available and the… Read more

staff. I have been to all the big name brands which offer some pretty bad service so it is a fresh and nice change.

Very ANNOYED with Cancellation – Been with Go Health for years , cancelled Membership after not using gym an they still want to hit you with a MONTH BILL omg , disgusting how they treat you when you cancel I would NEVER recommend GOHEALTH Club to any one ....  Show details

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.

Terrible gym, avoid – Terrible gym that’s unhygienic, very bad layout, outdated equipment and unfriendly staff. Have since joined Anytime Fitness on Fitzroy street and love it.

I was asked to provide members feedback and this is how I feel and despite previous contact I have had no response from the Gym. Dear Next Gen Kings… Read more

Park Management,

I am writing further to the recent communication sent to members requesting feedback regarding the club’s facilities and services. While I understand the purpose of the feedback request, I have not completed the online form due to concerns regarding security on my computer. However, as a loyal member of Next Gen for approximately four years, I believe it is important to provide constructive feedback directly and to formally raise my concerns regarding the current state of the club.

I have been a committed member and supporter of the club; however, I am extremely disappointed with the decline in facilities, service availability and the handling of membership charges during periods where the club has not been able to provide the services members are paying for.

In approximately May 2026, members were advised that renovations were underway, including works to the sauna and steam room, and that these facilities would be unavailable during the renovation period. Members were offered the opportunity to place their memberships on hold without an administration fee during this time. Relying on this offer, I placed my membership on hold from approximately mid-May until the end of June.

However, the issues with these facilities were not limited to the renovation period. The steam room had been intermittently unavailable since approximately January 2026, and there had been ongoing issues with the sauna. Furthermore, the air conditioning system was not functioning during the summer months when it was most required. Unfortunately, this appears to have become a recurring issue at the club during summer, which is unacceptable given the impact this has on members’ comfort, safety and ability to exercise effectively.

I note that Next Gen subsequently advised members that the steam room had reopened and that the sauna was expected to be operational by early July. However, despite this communication, the sauna was not functioning as promised. When I attempted to return to the club after my membership hold period, I was advised that the sauna was still not operational. I also understand that when it was intermittently available, the sauna temperature was only approximately 60 degrees, which does not represent a fully operational sauna facility.

As my membership had been placed on hold due to the unavailable facilities, and because the sauna was still not functioning as required, I should not have been charged membership fees during this period. Despite this, I noted that two membership deductions were processed in July while the club was still unable to provide full access to the facilities included as part of the membership.

I find this particularly disappointing. Members should not be expected to continue paying full fees when essential facilities remain unavailable for extended periods. The purpose of placing my membership on hold was specifically because the club could not provide the services I was paying for.

I also wish to raise a separate but equally concerning issue regarding my daughter, Paris. Paris ceased her membership in approximately late April/early May, yet the club has continued attempting to deduct fees from her account. We recently received correspondence stating that Paris had an unsuccessful payment and that there was an outstanding balance on her account, including a warning that a $15 rejection fee would be applied if payment was not made.

This matter was not addressed in your previous communications. Paris was no longer an active member at the time these charges were attempted, and I request that her account be reviewed immediately, all incorrect charges removed, and that no further attempts be made to recover fees for a membership that had already ceased.

In addition to the facility issues, there has been a significant reduction in the group fitness timetable. The HIIT classes, which many members rely upon as a key part of their exercise routine, have been reduced considerably. Weekend classes have been limited, with only an 8:30 am Saturday class available and no Sunday HIIT classes, while some weekday lunchtime classes have also been removed.

These changes have a direct impact on members’ ability to maintain a consistent exercise routine and commitment to their health and wellbeing. The reduction in programming, combined with ongoing facility closures and unreliable services, significantly reduces the value of membership.

I respectfully request the following: A full review and reversal of all membership fees deducted during periods where my membership was placed on hold and the facilities were unavailable/under renovation A refund or appropriate credit for the period from approximately mid-May to the end of July, as the club was unable to provide the facilities and services expected under the membership agreement. Immediate correction of Paris’s account, including removal of any incorrect outstanding balance, attempted deductions and rejection fees. A clear explanation of how Next Gen intends to prevent members being charged during future periods where significant facilities are unavailable. Consideration of restoring sufficient group fitness programming to meet the needs and expectations of members.

I have remained a loyal member for four years and have always valued being part of the Next Gen community. It is therefore disappointing to reach a point where I feel the club’s service standards and communication have fallen significantly below what members should reasonably expect.

I hope Next Gen will treat these concerns seriously and provide a fair resolution, including appropriate reimbursement for the periods where services were unavailable.

I look forward to your response.

[M Favory]