A.H. Beard Questions & Answers

Hi Grace, You can find more information on this mattress on our website. external link 

Regards, Customer Care Team

Hi TiredF, The two mattresses you have mentioned are similar and exclusive at the respective retail stores. Our commercial products are available from ThatHotelBed.com.au As we find mattress comfort to be highly subjective, we do not recommend specific mattresses or comforts. As different mattresses are available through our retail network, although some may have similar features, the combination of the different materials can vary. ​We are able to guide products to suit the users or sleeping positions with our Mattress Finder, where we ask a series of questions to help point you in the right direction. You can locate the Mattress finder on our website external link . The best option is always to try the products at our retailer partnership stores. Our partners will be able to provide additional product and pricing information on the products available. You can find a retailer near you by visiting the links on our website.

Regards, Customer Care Team

Thank you. Are you please able to tell me what would be the closest model on your commercial site?

Hi TiredF, A.H. Beard offers variations in products to our customers, whether they are retail or commercial.  We do feature some similarities in comfort and support componentry. Therefore, you may find some similarities in the finished product, however, the construction order of the components means there are no exact matches between products between our commercial and retail ranges. Regards, Customer Care Team

Hi Lois,

Yes, this could be one reason why the base is not raising. If you change the batteries and are still having trouble you may need to re-sync the remote to the base.

Regards, Customer Care Team

Hi Mike,

Can you please provide your claim reference number and I will look into this for you.

Regards, Joanne

It is AHB-64129-X1N4LO thanks

Hi Mike, Thank you, I have looked into your claim and it doesn't appear that we have received any photos or information from you. Can you please resend to claudia@ahbeard.com as she is the customer service representative in WA. I will also let her know you have reached out, and she may call you.

Regards, Joanne

Oh gosh. This is a lesson learned. Will look elsewhere! Further, this company is different to that of the established Slumberland in Australia.

Hi Janne,

Is there anything we can assist you with?

Regards, Customer Care Team

After emailing back and forth with the same questions that i answered a couple of times still not getting anywhere decided that rather than repair this bed which was not cheap will just buy a new one

Hi Mike,

If there is an issue with the mattress this will be repaired under warranty and would be at no cost. I can have the team investigate your claim for you.

Regards, Customer Care Team

I have had the same thing happen to me

I do not know, but I recommend that you talk to the consultant at the bedding dept.

It's probably best you do your own research. You will have the best idea of what you want then pick a few to check out in store and see what suits you best. We got an A H Beard mattress as we had one of their mattresses before, but we chose a plusher mattress this time after doing our research. The store we bought it through offered a 120 day money back guarantee so long as we bought a mattress protector as well, so we took up that option as well.

Hi Fred,

Thank you for your question, we have sent you a reply and await your response for further information so we can best assist you.

Regards, Customer Care Team

We have just bought a split super king adjustable and our one is completely silent, maybe yours is not set up correctly?

Hi Needacomfortablesleep Thank you for your question We see that you also lodged a review regarding the same concern. Please can you contact our Customer care Team regarding the issue raised? We can arrange for an inspection of your base to determine if there are any problems with the product.

Regards Customer Care Team

Your split bed is half the size and would be split down the middle so it would have a totally different support structure and would fold differently and you were probably recommended a different mattress. They are not difficult to screw together and they have several motors definitely not silent.

Hi Needacomfortablesleep

We are here to help. Please lodge a claim so we can follow up on your concerns. If you have lodged a claim, please let us know the case reference.

Regards

Customer Care

Guess it depends on the model of King Koil mattress you purchased. We bought the top of the line Domino Sydney also by AH Beard and that has built in side support which is not giving way with pocket coils and all the upgrades and it is soft but supportive and not presenting any problems. Best to check out your mattress model online to see how it was constructed and that should provide the answer. Also, has the mattress seen regular rotation in service as the maker suggests??

Hi Geoffb, Thank you for reaching out. We would need to investigate this further for you, and will need need more information. Our mattresses come with a manufacturers guarantee, and we will need to collect your personal information via a warranty claim.

You can start the process filling out this online form at external link . Else you can call us directly on 1300 654 000.

We look forward to hearing from you.

Kind regards Customer Care Team

How much for a queen ah beard mattress ,firm, please

Hi Sue J. We are a wholesale business and do not sell directly yo the public. Our partners will be able to provide further information on products and pricing. Our website can help you find a retailer near you. external link  Regards, Customer Care Team

I have the exact same problem. I bought a king size medium gabriel and it was wonderful! Then I wanted to move into a smaller bedroom so bought the same make and medium but in Queen size. It was noticeably way way softer from day 1. It sags after 2 years and is a very horrible experience. AH Beard took it away and tested it - they claim that there is nothing wrong with it and sent it back. It SUCKS!!!

My option now, they say, is to pay them $160 to make it more firm (in the hope that the medium queen would then match the medium king).

I dont even know if I want to throw any more good money after bad. This was a $3000 dollar mattress. Pretty poor when it is a lottery as to what a medium will feel like once delivered.

Hi Michelle,

Do you have a claim reference number that I can look into this for you?

Regards, Customer Care Team

Can't answer the storage part as I have no idea what the specifics of that are, but you'll need the instructions to assemble and if you don't have those, best to contact the manufacturer or retailer like we did and request these. Then it's a matter of taking your time, checking all components are together first before assembly and then following the instructions provided. Good luck!

Hi S R. Thank you for your question. The User Manual guides the assembly and set-up of your Uplift Base. If you have misplaced your manual, please copy the link below into your browser to download a copy.

external link 

Our website also offers a comprehensive troubleshooting guide. Please copy the link below into your browser to access the Troubleshooting for the Uplift Base.

external link 

If you need further help, please don't hesitate to contact the Customer Care Team.

1300 654 000 -Australia 0800 242 327 New Zealand customercare@ahbeard.com

Hi Cassie Thank you for your question. We are sorry to heat your mattress has not met expectation. We offer a warranty against manufacturing defects for most of its products. The period of the warranty depends on the product. The Rydges bed has a 10 year warranty for manufacturing defects.  To lodge a Warranty Claim. Please complete the online form via the below link? It will provide our team with all the necessary information to help. external link 

Visit external link Contact us followed by Log a Guarantee Issue

Our Bed Care Guide and Guarantee Document is available to download online. It covers the expectations for your mattress and mattress care and the Terms and Conditions of the warranty Would you please read it before submitting a claim?

You can download via the link below or by visiting our website external link  Once we receive your claim, our Customer Care Team will be in touch. Regards Sue

Good morning Lyn, Thanks for reaching out, and glad to hear of your experience with our product. I have passed on your information, of which one of our team will be in contact. At any stage if you need to contact us, please feel free to call 1300 654 000.

Regards, Customer Care Team

Well we purchased the Austin firm as we like a firm bed but it feels very plush and comfortable at the same time for a good nights sleep, we tested 4 in store and this was our favourite.

Hi Patricia We have had lots of issues with A.H. Beard but don’t know about the smell of the mattress. Probably best to call them, their customer care is shocking so you probably won’t get an answer. Sorry I couldn’t help you with this issue. Goodluck

Thanks

Hi Patricia N Thank you for purchasing and AH Beard Product. Like most new product they sometimes have that new product smell. this will dissipate over a few days. To speed this up air the mattress in a well-ventilated room with no covering on it. external link  Thank you again Customer Care Team

Thanks

Hi I did not notice any odour at all. Mine was delivered at 1.00pm and I left it airing until 6.00pm. No problem at all.

Hi Eileen We are sorry to hear that. To make claim please go to this link. external link  and complete. Look forward to hearing from you or alternatively go to the place of purchase. Kind regards Customer Care Team

I apologise for the delay in getting back to your question Eileen. No faulty stitching

Thankyou my problem has been sorted.

Hi MacRo It's not so much of a long-winded answer or scripted. Its because most customers when selecting a mattress our research as shown, select a mattress in under 15min and usually do not take into account their implicit needs. (Initially going for the initial feel and look.) Then we usually find that there is little to no explanation provided to the customer about how to settle a mattress and what to expect over time. This is the reason we make most of our mattresses to be respecified rather than the customer buying an entirely new mattress and going through the whole thing again. We are one of the very few organisations that offer this service. We want to help. Are are you able to provide you case reference number? Look forward to speaking with you. Kind regards Customer Care Team

The mattress was comfortable from day 1. Great to sleep on.

Hi Linda A Thank you for choosing an AH Beard, we a so excited that you did. The mattress you tried instore is the future state of the mattress you bought When customers first get their mattress home it's always a little firmer. The settling in process is critical. It can take between 4 to 12 weeks to settle in depending on the size and weight of the occupants. Ensure you use the entire surface especially the centre(most unused part of any mattress). You want the entire mattress to wear as evenly as possible. Another point to consider is muscle memory fatigue. What this is, is when you have been used to a mattress for so long getting on to a new mattress means that your body needs to get used to the new support and comfort levels. Once the mattress settles and the occupants readjust it's going to be amazing. Hang in there. Let us know if we can be of any further assistance. Our email is customercare@ahbeard.com or 1300 654 000. Thank you again Kind regards Customer Care Team Ps what can also help especially with the conditions you mention just in the initial stages, is a topper. This can be placed under your sheets. This will just take off the edge while it settles.

Hi Darrell That's a great question and one that is often not considered at the time of purchase. To help dissipate heat in a mattress there are several way this can be achieved. a. Fabric treatment like "Adaptive" Fabric treatment featured in Body Balance Lotus at Harvey Norman b. "Intuition Talalay" featured in Platinum Luxury, Forty Winks Other things you could consider is the breathability of fabrics and components like: a. Reflex Support technology is perforated to help increase airflow through the mattress (Available in our King Koil ICA approved range.) b. "Aerocomfort: and premium natural fibres also contribute breathability not necessarily heat-dissipating. Hope that helps. Let me know if we can be of any further assistance. email customercare@ahbeard.com Kind regards Customer Care Team

Hi Jude Contact the retailer you purchased it from or contact AH Beard, external link . Kind regards Customer Care Team

Only had if a bit over a week. First two nights were awful . By third night we slept through exhaustion. It’s definitely NOT medium comfort nor like it felt in shop. Very disappointing.

Hi Sussanne B We are sorry to hear about your experience. Are you able to send through your details so that I can review it? Thank you Kind regards Customer Care Team

Hi Simon A There are a few things to consider whenever reading reviews. They're either going to be 1 star or 5 stars the challenge with both these rating is they do not really give a true indication of the mattress performance. The numbers are insignificant given how many we produce.

AH Beard has been around for over 120 years, there are not many bedding companies in Australia that can say that and that in itself tells you something about our products and customer following. The second point is we sell thousands and thousands and thousands of mattresses every year both here and overseas and finally, we are Australian owned employing Australians in 6 States and making our brand Australian made. While this may not mean anything to some, its critically important for our nation.

Whilst we don't offer a trial period we do ask our customers to get properly assessed for the correct mattress rather than going through a process of trial and error which ultimately cost time and money. If for some reason that doesn't work, we make most of our mattresses to be respecifed should the customer choose at a small fee. When selecting a mattress, consider spending quality time spent upfront, which means a better outcome long term. Go to a retailer and ask to be assessed, both occupants need to go. It could take 30 minutes from end to end. Ask to be assessed for spinal alignment and support. Comfort, believe it on not is the last item to consider. Once the correct mattress is chosen then there is a trade-off between comfort and support. The retailer can assist you in making a decision. Remember, the mattress can take up to 12 weeks to settle and your body to adjust to the new surface. The retailer model is the future state of your mattress.

You can find our dealer network here: external link  I hope that helps, let us know if can be of any further assistance. You can contact us on email customer care@ahbeard.com or phone on 1300 654 000. Thank you again for contacting us. Customer Care Team

Stay away, you are going to be Lied too, Cheated, $cammed and Ripped off, and your warranty, they will blame you, even if every claim is for the same thing, they will void your warranty and blame you for the low grade, poor quality parts used, they use rubbish chinese parts used in this garbage mattress.....You have been warned.!!!

I wouldn't ever buy from them again either. Very much pot luck if you get a good bed or not. I bought a king size medium gabriel and it was wonderful! Then I wanted to move into a smaller bedroom so bought the same make and medium but in Queen size. It was noticeably way way softer from day 1. It sags after 2 years and is a very horrible experience. AH Beard took it away and tested it - they claim that there is nothing wrong with it and sent it back. It SUCKS!!!

My option now, they say, is to pay them $160 to make it more firm (in the hope that the medium queen would then match the medium king).

I don't know if I want to throw any more good money after bad. This was a $3000 dollar mattress. Pretty poor when it is a lottery as to what a medium will feel like once delivered.