??!
1 photo
A&L Windows

A&L Windows Questions & Answers

4.3 from 444 reviews

34 questions from our users

Ainsley S.

Ainsley S.asked

Can you advise how to restrict the window opening to 100ml for pool requirements

1 answer
A&L Windows
A&L M.A&L Windows

Hi Ainsley
Can you please advise what type of window ie Sliding, Awning (Wind out from bottom), Louvre, Double Hung (2 sashes that slide vertically) you are requring to restrict as each type requires a different method.
Regards Amy

Terry

Terryasked

I have a home built by kookaburra homes in Murry Bridge SA that has two A&L semi frame less showers installed. Both bathrooms get soaked by water coming from both sides of the shower doors. A shower screen is supposed to keep the bathroom floor dry. Is it faulty fitting or do all of your semi frame less shower screens let water soak bathroom floors?

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Terry,

Im based in QLD but will send this request to our S.A. Branch.

Can you email me on lfabian@alwindows.com.au with your address and contact details so i can give all the information.

Thanks so much , Customer Service Manager

Neville Jesse

Neville Jesseasked

Hi Neville here.
We had a home built by Indigo homes at Karalee QLD, handover June 2014. The Sliding Window Sashlock - QLD / NSW version has broken and fallen from the window when being closed. The window faces north and the sunlight has caused the plastic in the sashlock to become brittle and break. Is it still under warranty? If not how do I get the Sash lock replaced?

3 answers
A&L Windows
Lorna F.A&L Windows

Hi,

Please email me your full address and i will arrange for a new one to be posted to you. lfabian@alwindows.com.au

Thanks

Neville Jesse
Neville Jesse

Thank you for your prompt reply to my question. I am grateful for your help. Address as follows:
Mr N Jesse 121 Diamantina Circle Karalee 4306.

A&L Windows
Lorna F.A&L Windows

Hi Neville,

I will post you out a couple today. Just so you have some spares. They come with instructions.

Best regards, Lorna Fabian - Customer Service Manager

Alison McGeary

Alison McGearyasked

I need a replacement sliding window sash lock to replace a broken one - the window is 10 years old. Could someone please let me know how I order one and ow to safely replace it. Thank you

1 answer
A&L Windows
A&L M.A&L Windows

Hi,

Please email me direct with your address on lfabian@alwindows.com.au and i can organise this for you.

Thanks

Shayne B.

Shayne B.asked

How do you remove and fit new rollers to a A&L sliding glass door. The door will not lift out from bottom like normal sliding doors and windows. I watched plenty of videos but none of them are the same as the A&L door i have.

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Shayne,

Can you email me at lfabian@alwindows.com.au and just give me your address. Ill be able to look your job up and see what we used on it and help you out.

Best regards, Lorna Fabian - Customer Service Manager

Betty jose

Betty joseasked

Could someone send me a vedeo demonstrating how to unlock sliding door Windows.

1 answer
A&L Windows
Lorna F.A&L Windows

Hi,

Can you email me on lfabian@alwindows.com.au and advise is it a window or door your not able to unlock with your address details. Thank you so much

Grace O.

Grace O.asked

How to remove glass from the window

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Grace,

Unfortunately we do not have instructions for this. You would need a licensed glazier to do this for you.
You can contact our office if you require any more information on 07)3451 4100.

Best regards, Lorna Fabian - Customer Service Manager

MDW

MDWasked

Approximately three weeks ago the hand-over of three sets of double glazed Standard Range aluminium sliding doors and one Standard Range double glazed aluminium awning window occurred.
The last few weeks, like many parts of Australia, have been very hot. In this situation I hoped that the 'Unique Inline Reveal' would give some relief with regards to the transfer of heat from the outside of the frame to the inside. Unfortunately this is not the case.
To my untrained eye the entire frame of the A&L Standard Range (sill, jamb and top and bottom rail) appear to be identical to any other aluminium framed sliding door.
I expected the frame around the glass to transfer the heat but because of the 'Unique Inline Reveal' I assumed the sill, jamb and top and bottom rails would remain relatively cool on the inside. Do you think it possible that the builder has installed these doors and window incorrectly?
Any help in this matter is greatly appreciated.

1 answer
A&L Windows
Lorna F.A&L Windows

Good morning,

Thank you for your question. If you could email me direct with your address on lfabian@alwindows.com.au i will look into this for you.

Best regards, Lorna Fabian - Customer Service Manager

Bhawana

Bhawanaasked

Hi there, I have a sliding window with A&L lock
that is not locking. I am not sure if that is broken as I did never lock the window of that room by myself. The key says A&L 076. Can you please suggest me something and if I need replacement

1 answer
A&L Windows
Lorna F.A&L Windows

Good morning,

Please email me direct on lfabian@alwindows.com.au with your full address and contact details and i will be able to assist you.

Thanks

Sheridan

Sheridanasked

Hi, I have called and emailed many times with no response or just an answering machine from your sales department. I need a replacement old sliding window sash lock to replace a broken one. Could someone please let me know how I order one. Thanks

2 answers
A&L Windows
Lorna F.A&L Windows

Hi Sheriden, Please email me direct on lfabian@alwindows.com.au and i will get you sorted immediately. I am sorry you have yet to be contacted.

Best regards, Lorna Fabian - Customer Service Manager

Sheridan
Sheridan

Thank you Lorna for your quick and speedy response! Received the locks today. Cheers, Sheridan

Jodi

Jodiasked

Hi,
We have A&L double glazed awning windows & we need to decrease the opening due to pool restrictions.
How do we do this please?

2 answers
A&L Windows
Lorna F.A&L Windows

Hi, can you email me your address and what windows they are and ill be able to advise.

lfabian@alwindows.com.au

Thanks

Jodi
Jodi

Hi,
I emailed you but I have not had a reply.
Can I please have an answer ASAP as these windows need to meet regulations.
Thanks Jodi

Lou

Louasked

Hi, I have submitted a message to your website a couple of times and still have not received an answer.
Our new house bathroom window is restricted and only opens a couple of inches which is pointless. And our awning window in the bedroom only winds out a tiny bit, so does nothing for air flow. What can be done about this?

2 answers
A&L Windows
Lorna F.A&L Windows

Good morning Amy,

Thank you for you for your question. These windows would be restricted most likely because they are on the 2nd floor and its to comply with falling from heights laws. Another option is to put a barrier screen on. You can email our cash sales department direct on joneill@alwindows.com.au to help you further.

Best regards, Lorna Fabian - Customer Service Manager

Lou
Lou

Hi, it is a single storey house.
I will send an email. Thanks

Donna D.

Donna D.asked

I have just purchased six A&L sliding window locks to replace the old catches that had no locks and were extremely difficult to click open. We are having a lot of trouble fitting the locks as the wedge (attached to the spring mechanism) that is supposed fit snugly into the groove on the window to lock it is not in the right position (only the edge of the wedge will engage with the groove) - hence in the lock position, you can still slide the window open. The windows would be about seven years old. Can you please assist. Donna

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Donna,

Please email me direct on lfabian@alwindows.com.au and will be able to assists you.

Best regards, Lorna Fabian - Customer Service Manager

Angry CS

Angry CSasked

We just got our new house but realised that all the A&L sliding doors and windows does not come with key locks. Can you advise where we can buy the locks and if we can self install it ?

1 answer
A&L Windows
Lorna F.A&L Windows

Good morning, Some of our builders choose no locks.
You can email one of our showroom sales team on joneill@alwindows.com.au and she will be able to organise a quote for you or alternatively you can call us on 07)3451 4100.

Best regards, Lorna Fabian - Custoemr Service Manager

Danielle K.

Danielle K.asked

Hi, I was just wondering who i can contact in Victoria for getting replacement window sliding locks.

4 answers
rushie
rushie

So sorry. I wouldn’t know.

A&L Windows
Lorna F.A&L Windows

Hi,

You can call (03) 8786 0000.

Thanks

Angelo
Angelo

Hi Danielle, I would call A&L and ask them if they can help.

1800dig

1800digasked

Hi
We are needing a key to our sliding door. Can we purchase from you?

1 answer
A&L Windows
Lorna F.A&L Windows

Hi,

Please email me on lfabian@alwindows.com.au with your details and ill see if we can help you.

Thanks so much,

Karen K.

Karen K.asked

Hi,
We've moved into a new property and are missing a window key, for a locked bathroom window. The window keys provided to us fit other windows in the house, but not this locked one. How do i get the right key and the steam outta my bathroom? :-)

1 answer
A&L Windows
A&L M.A&L Windows

Hi Karen,

Can you email me on lfabian@alwindows.com.au and advise your address and i will be able to assist you.

Best regards,

Gil

Gilasked

How do you clean external glass on DH1809 windows fitted with Bella 365 security screens?

No answers
Peter Roberts

Peter Robertsasked

I need some plastic sliding window catches. Where can I get these?

2 answers
The Sandman
The Sandman

Just give them a call and the will help you

A&L Windows
A&L M.A&L Windows

Hi Peter,
Could you please phone or email myself with your details so I can organise this for you - lfabian@alwindows.com.au or 07 3451 4129
Regards,
Lorna - Customer Service Manager QLD

Peter Roberts

Peter Robertsasked

I need some plastic sliding window CATCHES. Where can I get these?

1 answer
A&L Windows
A&L M.A&L Windows

Hi Peter,

Apologies for the delay in getting a response to you. Our team can certainly assist you with this - If you send an email to spareparts@alwindows.com.au then our team will be able to action and post out to site for you.

Regards

Page 1 of 2

Get an answer from our members and A&L Windows representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.