30 questions from our users
Could I get a guide for bond clean on highset Queenslander no carpets timber floor some mould dust tnank you
Hi Ray, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. We would love to help! Regards, Absolute Domestics
Do you stay in the house while they clean and do you move everything out the bathrooms etc before they get there?
Hi Tracey, it's entirely up to you how you would like to direct the cleaner to use their time. You can stay home and prepare everything for them to focus solely on cleaning or you can leave them to it during the allocated timeframe. Regards, Absolute Domestics
What is bonus hour?
Yes got the bonus hour.
First visit you get one hour extra free.
Absolute Domestics told me that the "bonus hour" means that you get one hours cleaning you don't have to pay for, eg, have a 3 hour clean but only pay for 2 hours. However, according to AD, the cleaner doesn't get paid for that hour, which is actually illegal. So the cleaner cleans for 3 hours but only gets paid for 2 hours.
What is bonus hour?
Hi Eva, can you please call us on 1300364646 so that we can answer any questions you have. Regards, Absolute Domestics
It’s when you have your first clean. Absolute Domestics do it as a promotion and pay the cleaner for 2 hours work when they work for 3 hours.
Did cleaners bring cleaning products with them. ? Thanks
Yes, but they’re cleaning products very simple
Yes, but they used mine if I wanted them too.
Hi Kuwar, our cleaners prefer to use your products and equipment for a regular or catchup clean. If these need to be provided, we can organise this for a small additional fee. Our one off cleaners that provide Spring Cleans and End of Lease cleans do provide products and equipment. Regards, Absolute Domestics
Hi I have a 4 bedroom 2 bath house 2 living areas in croydon, how much for 3 hours of cleaning fortnightly
Hi Trace, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. Our cleaners work to your instructions in the timeframe you allocate and we'd love to help with the cleaning. Regards, Absolute Domestics
i asked how much for a complete spring clean and do you have gift cards i did not get an answer
how much is it for a whole spring clean and do you have gift cards
Hi Sharon, the cost of our Spring Clean service is $165 for the first 3hrs then $40/hr for each additional hour. Once booked, your cleaner will be able to discuss how long the clean will take based on your requirements. In terms of gift cards, this is not something we offer however we can organise a clean on behalf of someone else. Please give us a call on 1300364646 if we can help! Regards, Absolute Domestics
Do the cleaners supply there cleaning products broom, mop and vacuum cleaner??
Hi Charmaine, we prefer to use the clients products and equipment but this can be provided for a small additional charge. Regards, Absolute Domestics
What would the charge be?
Hi Charmaine, the cost is $15 for products and equipment to be provided. Regards, Absolute Domestics
Is Absolute Domestics a franchise and if so, what are the start up costs for me to get in.
If I’m not wrong, Absolute domestic services all round Australia. If you’re keen to employ their services to clean your place just give them a call and organize for a cleaner. You can check out their website and get a quote for your job.
Hi Simon, we are not a franchise and as mentioned above you can check us out on our website at www.absolutedomestics.com.au to find out more. Regards, Absolute Domestics
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
yes my cleaner uses my Enjo with no product
Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics
Hi, I am just wondering if the same person is always assigned to your house if you choose a fortnightly cleaning option?
Hi, thank you for your enquiry. Yes, the same cleaner will provide the service on the same day and time each fortnight. We would love to help with your housework, so to make a booking please contact the Agency on 1300 364646 Alternatively, you can book online through our website. Regards, Absolute Domestics.
just wondering why I haven't heard back from you? I'm trying to organise a clean
Hi Joan, can you please email your contact details to firstname.lastname@example.org so that we can identify you in our system and provide an update. Regards, Absolute Domestics
Does Abdom only blame the customer when the review is less than positive but not very specific? For reviews where the customer provides a detailed account of what wasn’t done well does Abdom do more than simply call for contact or is actual compensation ever offered?
Hi Snot good enuf, thank you for your question. Any less than positive feedback is taken seriously and a resolution is sought on a case by case basis. Feedback is discussed with all parties involved to determine the best course of action going forward. Regards, Absolute Domestics
Thanks to productreview.com.au, potential clients can assess for themselves how unhappy customers are treated :)
Surprising howmany aggrieved customers appear to consider best course of action is to go on-line and rate as bad or terrible...
how much is your hourly rate?? Do you have any discount for pensioners??? do you travel to Herbersham NSW?? how many hours do you recommend for a 2 bedroom one bath villa for cleaning once a week?
Hi Kaath, yes we do service that area. To find out our rates and the services we offer, please go to www.absolutedomestics.com.au/services and enter your location. We have a minimum callout fee and then an ongoing hourly rate. The cleaner works to your priorities in the timeframe allocated and while we don't offer pensioner rates, we do have both regular and one off services to choose from. Regards, Absolute Domestics
These reviews really make me skeptical. I have a small apartment, I work all the time and study full time. My place needs a thorough clean including tidying the kitchen and living room. Scrubbing bathroom tiles plus inside shower. How do you charge for that kinda work? I would prefer to be home during the service.
Yes I too prefer to be home and was until i was comfortable with the person, I was a cleaner too for resorts and am very fussy in my home, love gentle cleaning products too, i can tell you this organisation can be trusted to give you the right people and the feeling i have when i come home is amazing beautiful. By the way thats all they do so they are focus on the job..
Check with Absolute Domestics for rates - I think the minimum clean is 3 hours. I have always thought it was well worth it as I hate having to spend my weekends cleaning. I have learnt that to get the best out of the relationship you have to be very clear about what you want done and not expect cleaners to just ‘know’. I have always had a list of ‘must dos’ and then a list of other things to get to over the weeks. In the past I have also asked for an hour of ironing in the 3 hours but now it’s just 3 hours of cleaning. I leave a communication book out with any instructions of what I specifically want doing that week and it also lets the cleaner leave questions etc. The other thing is that if you are not comfortable with a cleaner for any reason you can phone and request a diffferent one which I have done twice for various reasons. The majority of them however have been great.
If you live in Melbourne then I absolutely recommend Absolute. The 2 girls I had were wonderful. I too was sceptical S I have been bitten badly before but I am absolutely coveted.
Do you work in and around Oatlands NSW. If yes what are the hourly charges?
Hi Shubhada, to discuss rates and see if we have work available in and around Oatlands NSW, please call our Recruitment Team on 1300574849. Regards, Absolute Domestics
Hello is there any chance you can clean my friends refrigerator? Meats are on it and it smells because the power got break out. We only found out today. Do you do this service?
Hi Mikmik, can you please call us on 1300364646 to see if we have someone available that would be able to help? Regards, Absolute Domestics
for an end of lease one off clean, are things like oven cleaning included? thanks.
Hi Vhi, the cleaner works to your priority list in the timeframe you allocate for an end of lease clean. If you would like them to spend some of the time you allocate to cleaning the oven, then this can certainly be included. Regards, Absolute Domestics
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