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Absolute Domestics

Absolute Domestics Questions & Answers

SA, Adelaide, NSW, QLD, etc...
4.5 from 2,370 reviews

28 questions from our users

eva a.

eva a.asked

Absolute Domestics SA, Adelaide

What is bonus hour?

5 answers
Marie
Marie

Yes got the bonus hour.
Cheers

Marie
Marie

First visit you get one hour extra free.

Nordic66
Nordic66

Absolute Domestics told me that the "bonus hour" means that you get one hours cleaning you don't have to pay for, eg, have a 3 hour clean but only pay for 2 hours. However, according to AD, the cleaner doesn't get paid for that hour, which is actually illegal. So the cleaner cleans for 3 hours but only gets paid for 2 hours.

eva a.

eva a.asked

Absolute Domestics SA, Adelaide

What is bonus hour?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Eva, can you please call us on 1300364646 so that we can answer any questions you have. Regards, Absolute Domestics

Kuwar

Kuwarasked

Did cleaners bring cleaning products with them. ? Thanks

4 answers
Jenny
Jenny

Yes, but they’re cleaning products very simple

Rhonda
Rhonda

Yes, but they used mine if I wanted them too.

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Kuwar, our cleaners prefer to use your products and equipment for a regular or catchup clean. If these need to be provided, we can organise this for a small additional fee. Our one off cleaners that provide Spring Cleans and End of Lease cleans do provide products and equipment. Regards, Absolute Domestics

Tracey P.

Tracey P.asked

Hi I have a 4 bedroom 2 bath house 2 living areas in croydon, how much for 3 hours of cleaning fortnightly
please
Regards
Trace

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Trace, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. Our cleaners work to your instructions in the timeframe you allocate and we'd love to help with the cleaning. Regards, Absolute Domestics

sharon h

sharon hasked

i asked how much for a complete spring clean and do you have gift cards i did not get an answer

2 answers
Jen
Jen

Hi Sharon, try sending your question to Absolute Domestics. I am the customer, not the cleaning service. You sent your question to Jen Q; not Absolute Domestics.

sharon h
sharon h

thanks jen

sharon h

sharon hasked

how much is it for a whole spring clean and do you have gift cards

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Sharon, the cost of our Spring Clean service is $165 for the first 3hrs then $40/hr for each additional hour. Once booked, your cleaner will be able to discuss how long the clean will take based on your requirements. In terms of gift cards, this is not something we offer however we can organise a clean on behalf of someone else. Please give us a call on 1300364646 if we can help! Regards, Absolute Domestics

Charmaine

Charmaineasked

QLD, Brisbane

Do the cleaners supply there cleaning products broom, mop and vacuum cleaner??

3 answers
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Charmaine, we prefer to use the clients products and equipment but this can be provided for a small additional charge. Regards, Absolute Domestics

Charmaine
Charmaine

What would the charge be?

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Charmaine, the cost is $15 for products and equipment to be provided. Regards, Absolute Domestics

Simon Jennings

Simon Jenningsasked

Are you a franchise business? If so, what are your start up costs?

No answers
Simon Jennings

Simon Jenningsasked

Is Absolute Domestics a franchise and if so, what are the start up costs for me to get in.

2 answers
Long time client
Long time client

If I’m not wrong, Absolute domestic services all round Australia. If you’re keen to employ their services to clean your place just give them a call and organize for a cleaner. You can check out their website and get a quote for your job.

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Simon, we are not a franchise and as mentioned above you can check us out on our website at www.absolutedomestics.com.au to find out more. Regards, Absolute Domestics

thylacine

thylacineasked

VIC, Melbourne

Is it possible to arrange chemical free cleaning by a fragrance free cleaner?

2 answers
Tina M.
Tina M.

yes my cleaner uses my Enjo with no product

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics

dglanvil

dglanvilasked

Hi, I am just wondering if the same person is always assigned to your house if you choose a fortnightly cleaning option?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi, thank you for your enquiry. Yes, the same cleaner will provide the service on the same day and time each fortnight. We would love to help with your housework, so to make a booking please contact the Agency on 1300 364646 Alternatively, you can book online through our website. Regards, Absolute Domestics.

Joan

Joanasked

just wondering why I haven't heard back from you? I'm trying to organise a clean

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Joan, can you please email your contact details to feedback@absolutedomestics.com.au so that we can identify you in our system and provide an update. Regards, Absolute Domestics

Snot good enuf

Snot good enufasked

Does Abdom only blame the customer when the review is less than positive but not very specific? For reviews where the customer provides a detailed account of what wasn’t done well does Abdom do more than simply call for contact or is actual compensation ever offered?

2 answers
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Snot good enuf, thank you for your question. Any less than positive feedback is taken seriously and a resolution is sought on a case by case basis. Feedback is discussed with all parties involved to determine the best course of action going forward. Regards, Absolute Domestics

Snot good enuf
Snot good enuf

Thanks to productreview.com.au, potential clients can assess for themselves how unhappy customers are treated :)
Surprising howmany aggrieved customers appear to consider best course of action is to go on-line and rate as bad or terrible...

Kaath

Kaathasked

how much is your hourly rate?? Do you have any discount for pensioners??? do you travel to Herbersham NSW?? how many hours do you recommend for a 2 bedroom one bath villa for cleaning once a week?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Kaath, yes we do service that area. To find out our rates and the services we offer, please go to www.absolutedomestics.com.au/services and enter your location. We have a minimum callout fee and then an ongoing hourly rate. The cleaner works to your priorities in the timeframe allocated and while we don't offer pensioner rates, we do have both regular and one off services to choose from. Regards, Absolute Domestics

KF1

KF1asked

These reviews really make me skeptical. I have a small apartment, I work all the time and study full time. My place needs a thorough clean including tidying the kitchen and living room. Scrubbing bathroom tiles plus inside shower. How do you charge for that kinda work? I would prefer to be home during the service.

3 answers
Max
Max

Yes I too prefer to be home and was until i was comfortable with the person, I was a cleaner too for resorts and am very fussy in my home, love gentle cleaning products too, i can tell you this organisation can be trusted to give you the right people and the feeling i have when i come home is amazing beautiful. By the way thats all they do so they are focus on the job..

Dina
Dina

Check with Absolute Domestics for rates - I think the minimum clean is 3 hours. I have always thought it was well worth it as I hate having to spend my weekends cleaning. I have learnt that to get the best out of the relationship you have to be very clear about what you want done and not expect cleaners to just ‘know’. I have always had a list of ‘must dos’ and then a list of other things to get to over the weeks. In the past I have also asked for an hour of ironing in the 3 hours but now it’s just 3 hours of cleaning. I leave a communication book out with any instructions of what I specifically want doing that week and it also lets the cleaner leave questions etc. The other thing is that if you are not comfortable with a cleaner for any reason you can phone and request a diffferent one which I have done twice for various reasons. The majority of them however have been great.

Leanore ARO
Leanore ARO

If you live in Melbourne then I absolutely recommend Absolute. The 2 girls I had were wonderful. I too was sceptical S I have been bitten badly before but I am absolutely coveted.

Shubhada

Shubhadaasked

Do you work in and around Oatlands NSW. If yes what are the hourly charges?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Shubhada, to discuss rates and see if we have work available in and around Oatlands NSW, please call our Recruitment Team on 1300574849. Regards, Absolute Domestics

Mikmik

Mikmikasked

Hello is there any chance you can clean my friends refrigerator? Meats are on it and it smells because the power got break out. We only found out today. Do you do this service?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Mikmik, can you please call us on 1300364646 to see if we have someone available that would be able to help? Regards, Absolute Domestics

Vhi

Vhiasked

for an end of lease one off clean, are things like oven cleaning included? thanks.

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Vhi, the cleaner works to your priority list in the timeframe you allocate for an end of lease clean. If you would like them to spend some of the time you allocate to cleaning the oven, then this can certainly be included. Regards, Absolute Domestics

Alyssa

Alyssaasked

Hi, I would like to know whether your cleaners have insurance ? I am a bit stump with the compensation insurance policy in your website (FAQ) - 'If you have household insurance, make sure your cleaner is covered. Otherwise contact Work Cover in your state'. Would you be able to explain exactly what this condition means ?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Alyssa, apologies for the delay in answering your question and thank you for bringing this to our attention. We will be removing this question from our website as it is no longer relevant. All of our cleaning cleaners are covered by Public Liability insurance so that you are protected from damage or injury caused by a Cleaner’s negligence. Regards, Absolute Domestics

Katie

Katieasked

How much time should be allocated when booking an end of lease clean for a three bedroom 2 bathroom house with floor boards and tiles? Also require a garage/laundry sweep out

2 answers
brimaz
brimaz

I can't answer this - and I don't know why you're asking me. I am a client of Absolute Domestics, not part of the company. You should contact Absolute Domestics and ask them.

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Katie, the time this job will take really depends on the size and condition of the home as well as the surfaces that need cleaning. The best way to find out is to make an End of Lease booking and ask for the cleaner to come out and quote how long they expect the job to take once they've had a chance to go through the home. Our cleans have a minimum 3hr call out fee and an hourly rate for any additional time therefore if you want to work to a set budget, you decide the timeframe. You would then provide the cleaner a list of tasks in priority order for them to work through in the allocated time. Anything not completed can then be done by yourself. Hope this helps! Regards, Absolute Domestics

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