Has anyone found a way to blacklist spammers on their activ8me email (web)? I get one or two genuine emails a day and literally hundreds of spam emails everyday. This has been going on for a while and I'm at the point where if there is no ability to blacklist i will need to change my provider to a company that is able to provide this. I did reach out a while ago to activ8 and was advised that i should use Outlook or some other third party software to filter. Unfortunately i use a work laptop which is locked down and does not allow me to do this. Very frustrated! I have no other issue with Activ8 - has been a really good service since they first started offering NBN about 11 years ago so i would be sorry to go, but this is getting beyond a joke!
Hi Phoenix, can you please email customerfeedback@apn.net.au with your name and/or account number, so we can provide some personalised assistance and suggestions on how to combat this? Thanks, Trent
Hahaha... *sigh* It looks like my email to your customer service folks was itself marked as Spam! I received this Mail Delivery Error (your email could not be delivered)... Reporting-MTA: dns; mail-syd-01.apn.net.au X-Postfix-Queue-ID: 9936A10250D X-Postfix-Sender: [Content Removed] Arrival-Date: Tue, 27 Jun 2023 15:21:37 +1000 (EST)
Final-Recipient: rfc822; customerfeedback@apn.net.au Original-Recipient: rfc822;customerfeedback@apn.net.au Action: failed Status: 5.7.0 Remote-MTA: dns; 127.0.0.1 Diagnostic-Code: smtp; 554 5.7.0 Reject, id=07388-08-7 - spam
Return-Path: <[Content Removed]> Received: from [Content Removed] ([Content Removed] [1]) (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)) (Client CN "[Content Removed]", Issuer "R3" (not verified)) by mail-syd-01.apn.net.au (Postfix) with ESMTPS id 9936A10250D for <customerfeedback@apn.net.au>; Tue, 27 Jun 2023 15:21:37 +1000 (EST) Received: ([Content Removed] invoked by uid 89); 27 Jun 2023 05:21:37 -0000 Received: from unknown (HELO localhost) (127.0.0.1) by SYDSY2-MX02 with SMTP; 27 Jun 2023 05:21:37 -0000 Received: from 203.2.94.203 ([203.2.94.203]) by [Content Removed] (Horde MIME library) with HTTP; Tue, 27 Jun 2023 15:21:37 +1000 Message-ID: <20230627152137.4bv2kcp9s048ckog@webmail.activ8.net.au> Date: Tue, 27 Jun 2023 15:21:37 +1000 From: [Content Removed] To: customerfeedback@apn.net.au Subject: Activ8 account - Spam emails issue MIME-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1; DelSp="Yes"; format="flowed" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable User-Agent: Internet Messaging Program (IMP) H3 (4.1.3)
Hi I have a question What is the vlan ID WHEN SETTINH up my modem
Hi Dennis, a vlan ID is not required for the vast majority of our services, so most likely the answer is to leave that field blank. However, I'll send you a private message so we can get your customer ID and confirm for you. Thanks!
What is the school holiday bonus data? It says 5:00 but doesn't say mb or time
Hi Sharon, School Holiday bonus data is an additional 5GB per week of Peak data, allocated daily, across the school holiday periods for our Sky Muster users. You can read more details about it here: external link If you have any other questions, you can message us on Facebook or email us at customerfeedback@apn.net.au Thanks, Trent
How to delete excess messages
I have lost the password sticker on my internet route an not sure what to do now, I don't know what the password is
Hi Carminaleta, If you call us on 132288, or Message us through our Facebook page, we can assist you in providing the router password or working out what it is. Regards, Activ8me
I have had a speed issue for a year , purchased a new router from activ8me ,made no difference , rang active8 me two days ago, rang three times , left a call back via their system twice, no response, sent an email , no response, sent a complaint about their zero customer service , surprise no response , how does this company survive? I have been with them 5 years , they were brilliant for the first three , now the staff just don’t give a dam about customers. So I have decided to finally leave this company for a more reliable one . Ho and I’m really not expecting a response from activ8me
my mum has Activ8 internet the router wifi is on etc ,however neither my iphone or anyone elses wont even pick it up on our wifi list ?
Hi Jarrod, give our Support team a call on 132288 (or email customersupport@activ8.net.au) and we can assisting finding out what's going wrong with your mum's router, and assist fixing it for you.
i changed my active8 me password on the modem and now cannot send or receive email from Telstra email why is that, Rob
The email I got ,seemingly from Activ8me , saying I have documents pending and to access them seems to be suspicious . Is this a scam ?
Hi Rosalind, you're right to be suspicious and yes, that email is not from Activ8me. While our Network team work to identify and disable links in any scam emails which go to our customers, there's unfortunately very little we can do to stop fraudulent emails being received. We'd recommend you delete it, you can also forward it as an attachment to abuse@apn.net.au to help train our spam filter. You can find more information on suggested steps here: external link Thanks
Thanks I will submit it to abuse --
Just to share recent similar experience. Received 2 different kinds of E-mails stating they were from Activ8me. Ist one said that there was error and that six or so messages were not sent. Click here to resolve the issue. From .... ..[Content Removed] 2nd said , Security-Notification/ ......my user name ...... [Content Removed] DeskHelp_Admin_System? From ....... [Content Removed] This one has a attachment with it in a Zip File. No way am i opening it up. Also a few other strange messages received. [Content Removed] messaged me again ``Are You There.`` Had issues signing into my Members account also ``URL not valid`` eventually accessed it & changed passwords of which i do not save on to my laptop. Pretty shore some hacker has got into my account and scored some relative info. I don`t think Activ8 supplies or sends Encryption in their E-mail service. Personally i think that is a bit slack considering G-mail & others do of which are free. Any how be user friendly and check the sent / from addresses prior opening messages. But opening up attachments unless you know who there from in the address bar is a No No. By the way arkanahzj = Arkana Landcruiser HZJ75 4WD. At least Hackers & Phishermen don`t get a head start as if i were using my real name in my E-mail address. Cheers.
My modem showing red light on internet
How do I block people on my internet
what is the off peak times to use my wifi so my grandson can download movies
0100 to 0700 is off peak
Why does my phone connect but my PS4 don't? It says scussfull to connect but when I try get into Netflix it won't connect (and yes my bill is paid for both Netflix and wifi)
Other than the normal router issues (reset router etc) it could be a playstation network issue. I have this problem when I'm signed out of the PSN or its down.
Also worth checking that your wifi is connected to the correct modem/router. I have two routers and my devices occasionally disconnect from one router (internet) and then connect to another (no internet). So it shows as "connected" but to the wrong modem/router.
Why aren’t the agreements available to view from the support page? You click on the link but nothing is there except for what looks like a front page? It wasn’t attached when I signed up and I’m out of contract now. Just wanting to check the terms and conditions before I decide if I’m staying with you.
Hey Aussiebear, thank you for reaching out to us. You can find our terms and conditions, and other relevant documentation on the following page: external link Give us a call, or send us an email via our website for any questions you have. We are here to help :) - Jay
I have a new debit card with a new number could i change it please i dont know mycustomer no because you direct debit me.
Hi Jim, Thank you for reaching out to us. You can find your customer number in the invoice emails we sent to you. Using this customer number, you can log into your members area portal via our website, and manually update your payment information.
Alternatively give us a call on 13 22 88, and in the options menu select our finance team.
Thanks again!
- Jay
Do you get a fresh set of data at the beginning of the month or on the date that the service first started eg 16th of the month?
unlimited data on my plan
Understand. Wouldn’t be an issue for you. Thank you.
Hi Glas, thank you for reaching out to us. The answer depends on what type of service you have. For regular NBN SkyMuster satellite internet the refresh date for your data will be on the activation date of the service. For the NBN SkyMuster Plus satellite service it will be on the first of each month. Don't hesitate to give us a call on 13 22 88, we will gladly answer any questions you have :) - Jay
Thank you. Good one
Our internet connection, with Activ8me, keeps failing ut if we switch the router off for a minute or so, it will come on again. What is the best router to get for a replacement?
Hi Peeved01, thank you for reaching out to us. Sounds like quite a frustrating problem. We are happy to help investigate exactly what is causing this issue, to find-out if it's the actual router or the NBN equipment. We can also talk to you about router options over the phone. I will send you a private message. Thanks! - Jay
want to update my credit card
how to update my credit card
Hi Hans, we can certainly help you update your payment information. You can reach us via 13 22 88. Alternatively, you can also update your payment information via your members area here: external link You can login with your account number and associated password. There is a link on the same page to reset your password if required :) - Jay
Do you service Paruna in s.a. postcode 5311 as we can't get a good one
Hey Lizzy, thank you for reaching out to us. It does appear we can help you with an NBN internet service in that area. We can double check and answer any further questions you have as well with a quick chat. Give us a call on 13 22 88. Thanks! - Jay
How can i cancel my service ?
Phone 132288 if you log in and select My Service scroll down to the bottom it will tell you how much to pay your contract out if you are still in a contract.
If your service is terrible you should NOT have to pay out your contract because they are in breach of contract by NOT providing you the service that you are paying for. Call the telecom ombudsman to get clarification.
Get an answer from our members and Activ8me representatives
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