Allianz Care Overseas Visitors Health Cover (OVHC) Questions & Answers
VerifiedI'm also very concerned after reading these reviews, there hasn't been any positive reviews with claim made in the last 3 years. How
Hi Allianz Care Team,
Could you please advise why couple insurance for the same period is significantly more expensive than taking out two individual policies? What are the implications here for customers?
Thanks
Visitors visa 600 82 years of age Insurance cover need
Hello Allianz Care,
My husband and I are currently on a Bridging Visa in view of our 491 visa application and we have an OVHC Insurance. My question is, does OVHC Budget Work Cover covers pregnancy, labour and hospital admission relating to pregnancy?
Thank you very much.
Kind regards,
Jane
Hello Team, My In Laws are visting us on 16th of october and I want them to be covered from the day they arrive, how would that be possible, when should I take the policy and what date should I mention as a start date?
Hi Zeus. Thanks for reaching out. Unfortunately, we aren't able to answer your enquiry via social media as we are a triaging service. Can you please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (email and phone no.) so that we can elevate this to our OVHC Team who will contact you directly to assist. Kind regards, Chloe.
I was about to sign up with them for my parents. After reading this page I'm staying clear from this business. Are there a list of providers who cover for 8501?
Hi ThePasserby Thank you for reaching out. Hopefully I can be of assistance. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au again with your full name, DOB and best contact details (email and phone) so I can elevate your concerns again to our OVHC Team. Kind regards Kaye
Hi Kaye I have not been contacted so far about the issue raised who has the insurance for his mother in law and you say that you will contact Lisa just for new business??
Is it possible to suspend my OVHC while traveling overseas for several months? As I won't be able to use the cover when overseas I have another international cover and would like to suspend the OVHC for the time I am not in Australia.
Hi Max Thank you for reaching out - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with the following information: membership number, policy number, full name, DOB, phone number and email address so we can elevate this matter to our OVHC team who will contact you directly. Regards Kaye
I've been on the call for over 3 hours, how do I contact you?
Good morning, I’ve been trying to contact since yesterday but I couldn’t reach. I was put on hold for more than an hour. How can I get in touch with one of your member? Thanks
Hi Samjhana Thank you for your enquiry. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (email and phone) so I can elevate your enquiry to our OVHC Team. Kind regards Kaye
Dear Allianz Care Team,
I’m member of OSHC for 2 years and after that now member of OVHC budget working from more than 1 year. Will the Budget working covers pregnancy related expenses in hospital for delivery & child birth or else do I need to upgrade the policy? If I need to upgrade my policy, do I need to serve the waiting period again?
Also, I would like to know will I stop paying for my ovhc policy which originally should be ended on 2022, but my grad visa is extexted till 2025 recently dues to the new HK pathway policy.
Apart from that, I would like to ask in advance how can I cancel my OVHC policy after my grad visa is expired by 2025.
I am currently outside Australia and wants to apply for a suspension on my ovhc. I wanna double confirm that I can apply for a suspension on my ovhc policy ?
And if I can lodge a suspension application, will my graduate visa be affected?
Thx! J
Hi Joyce Thank you for reaching out - hopefully I can be of assistance. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and contact details (email and phone) so I can elevate your enquiry to the OVHC Team immediately. Regards Ainsley
Hi i am a member of oshc from last one year and this policy is not covering my medical expenses as I have not been granted student visa yet. I got an email from Allianz care that i can get a back dated ovhc policy. I need to get that one . Please guide me .
Hi Kajal Thank you for your enquiry. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and contact details (email and phone) so I can elevate your enquiry to the OVHC Team immediately. Regards Ainsley
Hi - I have a Standard Visitor Cover ovhc policy. Does this include Palliative Care and Repatriation?
Hi Reg Thank you for your enquiry - hopefully I can be of assistance. Are you able to please send me a private message or email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and contact details (email and phone) so I can elevate your enquiry to the OVHC Team immediately. Regards Ainsley
Hi I have a OSHC and now I want to apply for OVHC. My question is that this issurance covers the pregency in a public hospital.???
Yes they cover for pregnancy but some public hospital require upfront payment and you claim for reimbursement. The problem is claiming your medical expenses because the claims never get processed and you keep following up but they just ignore your concerns. And hospital bills are so expensive. I wish you the best of luck, shop wisely.
Hi Gagandeep If you would like a member of our Overseas Visitors Health Cover Team to contact you can you please advise your full name and best contact details so I can pass them on to the team. Alternatively you can contact the team by calling 1300 727 193. Kind regard Ainsley
Gagandeep kaur-0469359398
Thanks Gagandeep I will forward your details on to the Overseas Visitors Health Cover Team. Regards Ainsley
Can I take out health insurance if I’m already abroad? Thank you
Hi Stepi Thank you for your query. Can you please advise best contact details and I will arrange for a team member to make contact with you. Regards Ainsley
How do I find a dentist covered by Allianz. I am not finding a tool like the “find a doctor” option. I have the plan that covers dental.
Also, why can’t I create an account on the app, it says my information is wrong but I’ve used it before to confirm my details over the phone.
Hi Liana, I'd suggest giving us a call on 1300 727 193 and we'd be happy to assist with both your queries. Kind regards, Tegan
We have extended their policy until the 06 06 2020. Why did I receive this feedback?
Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?
Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
My visa as not approved , and I as unable to come to Australia . I have been informed that my visa , may be approved in November 2020, after the COVID-19 crises Will I be able to transfer my travel insurance period coverage, to November 2020?
Hi there, I can't make any policy changes via Product Review but I've provided our contact details below when calling from outside Australia, as well as a link to our online contact form if you would prefer to email us. Hope this helps! Kind regards, Tegan
General enquiries From overseas +61 7 3305 8833 8.30am to 5:00pm AEST (Australian Eastern Standard Time), Monday to Friday
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