93 questions from our users
I have booked a cruise from Hawaii back to Sydney on my BOQ platinum card with a 3 night stay in Waikiki prior to joining the ship. Do I receive a policy number?
Does that policy cover me for the cruise component?
Is my partner covered?
Thank you for reaching out.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy no (if you have one) and best contact details (email and phone) ...
Does this plan cover any loss of income if there are delays etc
I highly do NOT recommend this company for any travel insurance . They will never get back to you . It’s been a week for me now of not getting through on phone and no reply to my emails .
Thank you for reaching out and I am sorry to hear about your recent experience - hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with ...
Have been trying to contact Allianz for about two weeks now to register pre existing conditions before we go os next Tuesday. Have got through on the phone a number of times and sent numerous emails and actually promised calls back from specialist staff for PEC's but nothing happens. I will be complaining bitterly to ANZ when I return about Allianz's performance. Sick and tired of waiting for a phone call, with my wife, when things have to be done.
Not sure which number you called. They gave me this one and I got through pretty well straight away. 1800420031. Hope you have checked the ANZ policy with them. We can get insurance through our Commo...Read morenwealth bank credit card but with another company but they cover nothing to do with covid. Anyway hope you get your problem sorted
Thanks for response. The ANZ/ Allianz policy was updated on 27/4 to cover covid and it looks pretty thorough. I will try the number you mention. Just another example I’m afraid of covid mayhem and hop...Read moreelessly overworked staff. Oh well I have one day left to work it out.
I am sorry to hear of your frustrations - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and con...
I did an online medical assessment and says you will cover me even tho I have an upcoming treatment for kidney stones is this correct?
Yes I would say that is correct. They will probably charge you an extra premium for that though .They really annoyed my as there was nobody who I could talk to but eventually somebody got back to me. ...Read moreIf the online assessment says it is fine it will be but is suspect they will charge you a bit extra for it. Just pay it.
Hey if you are still worried about it give them a call. They gave me a number 1800 420 031 and I got through pretty well straight away.
Does Allianz travel insurance include covid cover
It’s supposed to but they will make you jump through hoops before they pay anything.
Thank you for recent message - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your contact details (email and phone...
Can you provide travel insurance including covid cover ASAP as we need to leave on the 4th May. We are travelling to Argentina and Paraguay for family reasons.
How do I get a letter of eligibility for a trip that I'm doing to South Africa on 19th November return 22nd January. Paid on my card on the 30th March
Thank you for your query.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your contact details (email and phone) and policy number so I can elevate your enquiry to the Travel Team immediately....
how do we contact you as 13 1000 gets us nowhere,
Thank you for recent message - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your contact details (email and phon...
i have just bought comprehensive travel insurance for my 17 days holiday thailand,am i covered for covid hospitalised should i test positive ?
You’re technically supposed to be. But they will avoid paying at all costs. Even if you give them the proof they need.
Thank you for reaching out - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and contact details (e...
Policy no is alzccs0009335 phone no 0413807940 email is firstname.lastname@example.org
Have an Allianz travel insurance policy through my ANZ credit card. We had booked and paid in full for an APT tour to Canada & Alaska in July 2020. APT have recently offered us a partial refund, less $6,500 in “third party fees”. Are we entitled to lodge a claim for the $6,500 in lost fees, or would I be wasting my time (think I might already know the answer!)?
Hi. Having just jumped through a thousand hoops with Allianz on a very similar claim I would suggest that you get ready for some disappointment.
Allianz rejected the claim outright so I wool them to ...Read morethe Ombudsman. I am due for a determination within days but will be in Allianz favour.
Thanks for your response. We booked it all through APT, they are holding our money "in trust". I am not really holding out any hope of Allianz paying my claim, especially as I have not found ...
Thank you for your enquiry.
We would like to escalate your concerns to the appropriate department. May we please ask that you send us a private message with your policy and best contact details?...
We have Allianz travel insurance through our credit card.
We had a holiday to Europe planned for April to June 2020. My husband was diagnosed with cancer in March and needed an operation in April. Are we covered?
Hi there, I'm so sorry to hear about your husband's diagnosis. Please call us on 13 1000 to discuss your specific policy and situation. Kind regards, Tegan
Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.
Hi there, thanks for your query. I'd suggest calling us on 13 1000 to discuss your circumstances and one of our team members will be happy to help. Kind regards, Tegan
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
Hi I purchased 2 Travel Insurance Policies. Due to the Corona Virus our flights were cancelled by Jetstar. Can we get a refund for the Policies as we have not commenced our trip due to them cancelling on us and we do not intend to make a claim. I have spoken to Consumer Protection and they have stated that we should be entitled to a refund....
Hi Jacqui, for refund requests please give us a call on 13 1000. Kind regards, Tegan
Hi, yes we did that over a week ago. Just waiting for an answer. thank you regards Jacqui Gilbert..
If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan
Italy has been closed down. Will I get a refund for my trip to Italy
Doubt it. Hardly any insurance companies are covering epidemics/pandemics
Hi there, we now have a coronavirus FAQs page on our website which may be useful for you: https://www.allianz.com.au/travel-insurance/covid19-faq/ Kind regards, Tegan
I checked out your coronavirus FAQ’s page but there are 4 areas you don’t cover and I wonder if you could clarify them for me? All my questions are related to me not being able to make a choice to ca...Read morencel. 1. If a country is designated by Smart Traveller, as 'do not travel’, I am not cancelling my trip. The Australian government has decreed that I can’t travel so can I make a claim for my airfare? 2. If a country that I am travelling to declares that I am prevented by their laws from entering their country, (eg Israel) can I make a claim for my airfare. In this case, the decision not to go there is made for me. I don’t choose to cancel.
I have purchased flights in September 2019 for travel to South Africa, via Singapore, then Italy and returning to Australia via Bangkok. If the Australian Government through Smart Traveller, calls any of these destinations as ‘level 4’ (do not travel) can I claim on my Complimentary travel insurance issued via ANZ Platinum card?
Hi there, I'd advise calling us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
Why can't you just answer the question now???? This question pertains to hundreds of people in the same situation. Good luck to having question answered on 131000...
I have the same issue with Insure and Go insurance. There so called Gold Cover policy covers the pandemic because it was purchased last year for travel in July 2020. I booked through a travel agent an...Read mored although i maybe able to get a full refund from them my insurer will only pay a maximum of 10% of the total amount i have paid to the travel agent for flights. Once the insurer deducts their excess of $100 per person we get absolutely nothing back from them. They have every single angle covered so you cant possibly make a successful claim. They are all a bunch of crooks.
If I book to travel to the United Kingdom and Ireland neither of which are included at this time in warnings from The Travel Smart website. Will I be covered for cancellation if they are put on the "Do not travel" list between now and when I travel. Will my medical expenses be covered in the UK and Ireland if there is a coronavirus outbreak while I am there? Will that include repatriation?
Hi Steve, I'd suggest giving us a call on 13 1000 to discuss your circumstances. Kind regards, Tegan
If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?
Hi Merril, thanks for your question - you can call us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
Ive emailed the company and hoping for an answer
We are in a similar situation with our ANZ Platinum Travel Insurance. I rang the customer service centre on 1300135271 on the 26 Feb and waited 50 minutes before I got a rep to help - he ass...
Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.
Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.
“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.
“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”
“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”
Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.
Do you know if anyone has successfully been refunded by Allianz Travel insurance for travel booked pre the 30th January?
Claims are assessed on a claim by claim basis.
Should you wish to lodge a claim for assessment, you may choose to do this online....
In other words....Probably Not
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