Allianz Travel Insurance Questions & Answers
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How can I add cruise cover to my complimentary credit card travel insurance?
Does a Westpac credit card Level 2 under complementary travel insurance cover domestic flights and cruise to New Zealand? Also does it include COVID-19 and pandemic-related coverage in its insurance policies
Does Allianz pay for medical bills upfront?
No they don't , as a matter of fact they don't want to pay it at all. I have now waited for 8 months
I am travelling from Brisbane to Townsville in August and asking if I should catch COVID 19 or a servere flu before leaving would I be covered for my flight cancelation costs?
Australian citizen ..can you buy travel insurance if your already overseas in america and leaving to go to london for 3 months..if a no can you please point me in the direction of a company that does but not World Nomads they have terrible reviews.
I would not touch Allianz. try Covermore or insure and go
Sorry Im not sure about that Victoria
My question seems to have disappeared. I asked about medical emergency or ship to shore on a cruise ship. We have approved international credit card insurance and want to ensure we are covered for Cruising as there was no option to nominate cruise or purchase a cruise pack with complimentary credit card insurance.
This question relates to the cover included in the Westpac Platinum credit card group policy (it's a Level 1 card in the policy).
The PDS specifies that a 'return overseas travel ticket' is required in order for eligibility. Does this specifically mean that the ticket must be a 'return ticket', as distinct from a ticket for an outward flight from Australia and a ticket for an incoming flight to Australia?
For example, if I had a ticket from Australia to Chile, and a ticket from Argentina to Australia, would that meet the 'return ticket' requirement for cover?
In addition, if for some reason the return flight were to be changed - e.g. it was originally from Argentina but a new return flight was booked from Ecuador to Australia (and the flight from Argentina were cancelled after the new flight were booked) would that result in termination of the policy?
The PDS specifies as an eligibility criteria: > you have a return overseas travel ticket before you leave Australia; and a period of cover ending criteria of: > when you cancel your return overseas travel ticket
I spoke to Allianz on the phone (specifically the Westpac Credit Card insurance team) and they didn't immediately know the answer but sought clarification internally and apparently so long as you are 'rescheduling your flight back' - which is to say 'at all times you have a flight back to your home country' - then cover continues. However, I would strongly encourage you to call to confirm prior to travelling.
This question relates to the cover included in the Westpac Platinum credit card group policy (it's a Level 1 card in the policy).
Does this policy cover the costs of missed pre-booked connecting flights, where the prior pre-booked flight was delayed or cancelled for reasons other than "strike, riot, hijack, civil protest, severe weather or natural disaster"?
For example: If I have a flight booked from Japan to Norway, and a connecting flight booked from Norway to the UK, and the flight from Japan is delayed such that I miss the flight from Norway to the UK, will the travel insurance cover either (or both of): 1. The missed connecting flight 2. 'Catching up' to the itinerary
(I'm referencing by comparison against the CoverMore PDS which covers both catching up with the missed connecting flight, and missed accommodation (subject to limits) as long as there was at least 90 minutes between the original arrival time of the first flight, and the departure of the second flight.
Have read in a recent review he received no coverage for having to return home due to death of father- because the father was over 81! I can’t find it in the PDS-Has anyone dealt with this issue?
Two of the 'Policy Benefits' sections of the 'Travel Insurance Product Disclosure Statement Prepared on 3 November 2021' relate to this. The Policy Benefits section 2.1.1c specifies that a relative of yours residing in Australia or New Zealand dies as a result of a pre-existing condition, at time of death or admission was under 85, and a reasonable person in your circumstances would have been unaware of the likelihood of dying they'll pay at most $2,000 per person. The Policy Benefits section 3.1.1e specifies that if you need to return to Australia earlier than expected because (among other things) a relative of yours or your travel companion, who resides in Australia or New Zealand, dies unexpectedly in Australia or New Zealand and they were under 85 they will reimburse reasonable travel and accommodation expenses up to table of benefits limit. (It also covers hospitalisation for serious illness of relative)
So it looks like the age has been updated to 85+ having no cover rather than 81+, but the idea is the same.
No other PDS I have read yet (which is only about 6 or 7) has an age exclusion for the relative dying, but a couple have exclusions for pre-existing conditions: FastCover excludes any death due to pre-existing medical condition at all, CoverMore is a bit ambiguous with "the onset of the illness or injury did not occur prior to the commencement of Your original Journey".
Does the insurance cover a cruise to New Caledonia
Is cruise travel included if no flight involved
Is there any provision for cancellation if your travelling partner cannot travel? Can you then claim to cover costs?
Can you tell me if Allianz will process my claim for Thai Airways flight cancelled in 2020 due to Covid. I have a complimentary travel insurance with ANZ Platinum card. Thai Airways have issued me with a travel voucher which I choose not to use. I have also requested a refund and have a confirmation of it. They say refunds will be issued by March 2024.
Hi unfortunately I have no idea on this point. My issue is for damaged items
Can you please tell me if our ANZ platinum card covers the insurance for our trip to England & Spain, also car hire in England. Regards Sue
No idea
Hi, can you tell me, if I have complimentry travel insurance through my ING credit card does it cover me for a Australian cruise to Tasmania and do I need to lodge my travel plans online and if so where? Thanks Lyn
I have no idea
Does your cover provide a 'cancel for any reason' cover? Does it include an add-on option for adventure sports like via ferrata, tandem hang-gliding and zip-lining?
Hi Lynette, Thank you for your message. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy no. and contact details (email and phone no.) so I can elevate your enquiry to the Travel Team. Alternatively, you can call the team on 13 1000. Kind regards, Chloe
There is something wrong with your 131000 number.To make an amendment to my policy i first selected the "change policy" option, the line went dead and then after a survey it said thanks for calling. 2nd call i selected "new policy" and spoke to someone within 1 minute.
Hi Robert. Thank you for reaching out - hopefully I can help Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with the following information: policy and /or claim number (if you have one), full name, phone number and email address so we can elevate this matter to our Travel Insurance team who will contact you directly. Kind regards, Chloe
Does Allianz travel insurance include covid cover for countries not on "do not travel" list???yes or no
My coverage said it covered, however I am still waiting for them to process my claim; it has been 3 months. I can not recommend this company, as they have not fulfilled my claim, and refused to return my calls.
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances.
YES... but read the small print. The following extract from Allianz website might help : {Plans that offer COVID-19 benefits Allianz Comprehensive or Domestic Travel Insurance offers trip cancellation if you are positively diagnosed with COVID-19. Full or partial premium refunds are also available if you are impacted by unexpected border closures or mandatory quarantine period arising from COVID-191.} Hope this helps.
thankyou, i think all insurance companies are abit of a gamble, and like they say 'the house always wins'.
Hi KamChoon Thank you for reaching out - hopefully I can help Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with the following information: policy and/or claim number (if you have one), full name, DOB, phone number and email address so we can elevate this matter to our Travel Insurance team who will contact you directly. Regards Kaye
Hello thankyou for reaching out, yes i sent you an email yesterday but i will send another. i was just after a simple answer but i am happy to elevate this matter.
I got a reply today, i was hoping for an explanation in layman's English but received a "copy and paste" reply from the PDS. Very confusing "We don't cover pandemics, however we do cover pandemics" clear as mud thanks.
Hi Robert Thank you for reaching out - hopefully I can help. As we are a triaging serivce are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact information - phone number and email address and policy number if you have one - so we can elevate this matter to our Travel Team who will contact you directly. Regards Kaye
Hi GinnyG Thank you for reaching out and we apologise for your recent experience. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy & claim number and your best contact details (email and phone) so I can elevate your claim to our Travel Insurance Team for response. Regards Kaye
Do Allianz cover pre trip covid
Do you cover pre trip covid
No..... read the small print on Covid cover though !! Most insurance policies do NOT cover Covid affected travels., with certain exceptions.
Hi Dogmom Thank you for reaching out - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contaact information - phone number and email address - so we can elevate this matter to our Travel Team who will contact you directly. Regards Kaye
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