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Allianz Travel Insurance

Allianz Travel Insurance Questions & Answers

Comprehensive Plan, Basic Plan, Domestic Plan, Multi-Trip Plan
4.1 from 2,818 reviews

69 questions from our users

Carol-Ann

Carol-Annasked

My daughter’s partner was admitted to hospital in Sapporo, Japan on Wednesday of this week with a fractured skull and brain fluid leaking from his ears. We have been in contact with Allianz on multiple occasions but no one at Allianz can provide any information regarding his condition. He has fully comprehensive travel insurance. We have been advised that Allianz has an agent in Japan who is trying, without success, to get information. We were told by the Allianz staff that hospitals can be obstructive. The hospital staff do not speak English and my daughter’s partner does not speak Japanese. Notwithstanding that fact, we have managed to contact the hospital independently through a Japanese friend and been provided with a comprehensive update. The hospital staff were super helpful. We have discovered that he is in a serious condition and cannot be moved. At what stage does Allianz provide the level of cover and support required in a situation like this? Two full days have now passed. The way in which this matter is being handled by Allianz is deeply concerning. Please can we have an urgent response and an update. The case number is 19332265.

4 answers
Brian Morgan
Brian Morgan

who is the patients next of kin .this person should get information from Allianz and the hospital

jetsetter
jetsetter

OBSTRUCTIVE is not a word allianz should use about hospitals but it most definitely applies to allianz claims department

Carol-Ann
Carol-Ann

My daughter is the patient's next of kin. She is now in Japan with her partner and the hospital staff are being quite wonderful. The standard of care he is receiving and the kindness the hospital staff are showing towards my daughter is exceptional. My daughter is the person obtaining the Cat scans, medical reports etc directly from the Japanese medical team and forwarding the documents, scans etc to Allianz. Allianz say they were unable to get hold of these documents via their Japan based agent.


Peter W

Peter Wasked

Do I need extra medical insurance for a trip to Africa (Kenya, Tanzania) after an arterial bypass (10 May 2010)

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Peter, thanks for your question. I'd suggest giving our customer service team a call on 13 1000 to discuss your requirements and medical history so they can answer any questions you have. Kind regards, Tegan


Peter W

Peter Wasked

I have Allianz travel insurance through my credit card for an Africa (Tanzania, Kenya)trip in August 2020. Do I need additional medical cover because of an arterial bypass I had 10 May 2010 but currently in excellent health.

3 answers
Ken
Ken

sorry no idea - that is a question for the compnay

jetsetter
jetsetter

I would never rely on credit card travel insurance especially as you have a pre-existing medical

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Peter, give our team a call on 13 1000 to discuss this and any other questions you may have.


Bob  Karakas

Bob Karakasasked

I am a HSBC customer so do you have any discount for us and do you do match prices with other company (Medibank)
Thanks
Bob

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Bob, thanks for your query! I'd suggest giving us a call on 13 1000 and we can give you a quote and answer any questions you have. Kind regards, Tegan


burke1961

burke1961asked

Travel Insurance - Comprehensive Plan

Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, thanks for the question - our call centre will be able to assist with answering your query. You can reach them on 131000 and they will be able to advise. Regards, Allianz Travel Insurance


Bernadina A.

Bernadina A.asked

how do I make a claim ?

2 answers
Medi Begic
Medi Begic

You can lodge your claim online.
Go to the Allianz Travel Claims website.
Log in using your travel insurance policy number, name and date of birth.
Hope this helps.

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Bernadina, Medi's right - you can do it online if you wish! Here's the link: https://www.allianz.com.au/travel-insurance/make-a-claim/
Kind regards, Tegan


Lorraine R Mason

Lorraine R Masonasked

Could you please ring me in Canberra regarding travel insurance. Do you have an office in Canberra? My Telephone is 02 62488327. Would appreciate your call very soon - thank you.
Lorraine Mason

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Lorraine, thanks for your query. Our headquarters are in Brisbane. I've asked our travel sales team to give you a call ASAP but I can't guarantee when they will be able to call, so if it is urgent I would suggest calling us on 13 1000 to speak to someone now. Hope this helps! Kind regards, Tegan


carl

carlasked

After putting in a claim for a medical problem on a cruise how long does it take to get it processed
many thanks
Carl

2 answers
Jodes
Jodes

It shouldnt take very long for a response or call from Allianz. When my partner broke his wrist in Bali we were called within 6hrs of submitting our claim and took about just under 12 hrs for them to approve it and my partner was in hospital correcting his wrist and being bandage up so i hope you have the same response time :)

jetsetter
jetsetter

It will take as long as allianz wants it to take. They are well known for dragging things out and hoping you will give up and go away. Never again will we go with allianz for any sort of insurance


griff

griffasked

if a flight is cancelled from Brisbane to Sydney and I miss my cruise going to Hawaii will I be covered for alterative flight to catch up the cruise ship or a refund of holiday cost

4 answers
Charles dimasi
Charles dimasi

Yes

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, please call 131000 for more details as I can't comment about specific scenarios. Regards, Anthony.

jetsetter
jetsetter

You should be covered but I wouldn't trust allianz to do the right thing. Also, all these 5 star reviews just for being able to buy this insurance are a joke. Good luck when you try to claim


Russell J.

Russell J.asked

Has anyone used the medical emergency assistance overseas? And were there any problems?

No answers

John

Johnasked

Do i have to put a one night stop over in Dubai on way to Greece in my policy?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi John, thanks for the question - it's best to call our contact centre on 131000 and they will be able to advise. Regards, Anthony.


ShirleyW

ShirleyWasked

Hi
I believe HCF travel insurance is administered by Allianz. The HCF quote I got for travel to Japan from 25/5/20 to 10/6/20 was $545.41. The quote I got on the Alliance web site was $426.11. Would there be significant differences in the insurance cover if I insured directly with Alliance. The HCF quote was for Comprehensive Insurance Cover. Would the Alliance cover be a Comprehensive Cover policy?
Thanks
Shirley Webster

1 answer
jetsetter
jetsetter

I am a HCF member and won't use their travel insurance because it is Allianz


Eamonn

Eamonnasked

I have complementary travel insurance with my Citibank credit card, because of the new immigration requirements for Thailand , I will have to show proof of insurance cover to comply with the visa requirements , does Allianz supply a certificate of insurance?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, this product is different to the stand alone policy which this forum is about - you will need to contact Citibank to find this out. Regards, Anthony.


RLK

RLKasked

I have a ANZ Platinum Frequent Flyer Card which I'm told covers us with Alliance International Travel Insurance - my question is what is the Policy Number and does this cover me for immediate travel back home if my one of my immediate family members have a serious accident of healthy issue?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, this is a different product to the standalone travel insurance you can purchase with us - you will need to call the ANZ to find this out. Regards, Anthony.


why

whyasked

Hi, my wife and I are travelling to the U S and Canada in July , returning in August. We have Allianz travel insurance through our Citi Bank credit card paid and activated 15th of April. Our travel dates are 17th July to 20th August. Are we covered if we have a situation prior to our departure. Regards Ken

3 answers
DanielleD
DanielleD

only for cancellation costs that I am aware of.

Franco
Franco

I am sure you are but to be safe best call Allianz

jetsetter
jetsetter

Take care using allianz. Not recommended. So many 5 star reviews lately but hardly any have made a claim so this is very misleading. Obviously allianz is offering some sort of incentive to write a good review on your purchasing experience. Good luck if you want to make a claim - you'll need it


denys m.

denys m.asked

Thankyou for answering my last question.next question,
can somebody on my behalf buy travel insurance in Australia for me even if I am outside of Australia?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, I'm not sure about this - best to contact our call centre - details here -https://www.allianz.com.au/travel-insurance/contact-details/. Regards, Anthony


denys m.

denys m.asked

Can I buy travel insurance from you whilst actually residing in another country other than my own.

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, unfortunately our travel insurance is to be purchased within Australia for trips departing from and returning to Australia. Regards, Anthony.


Rick

Rickasked

I am travelling from Australia to the UK for 7 1/2 months, and have a return ticket. My father and mother are both elderly, and whilst they have no terminal illnesses and are both living independently, I am obviously concerned if they become ill or pass whilst I am away. If I have to return home as a result of this, am I covered for the extra cost of either changing my return ticket to return home early, or buying an additional return ticket to come home and then return to the UK to continue my trip

3 answers
jetsetter
jetsetter

Forget about using allianz. My mother's funeral was the day our planned trip was to start. Claim denied as she was over 85. Allianz will take your money but they certainly won't be there for you when you need them. Don't read the 5 star reviews from people who haven't claimed but read the 1 star reviews from people who have claimed

Rick
Rick

Thanks for responding and good point about concentrating on the reviews that involve claims.

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hello Rick, this depends on the particular situation - if you call our contact centre on 131000 they will be able to advise you. Regards, Anthony.


Natalie

Natalieasked

Can anyone help please, i puchased travel insurance with alliaz, we are travelling to the US to attend my sons wedding. It has been postponed until 2020 now. Due ti strict immigration laws in tne US, He is marring a girl in the US and was told his fiance visa wont be ready in time, very dissapointin. Can i claim insurance of flights and accommodation?

3 answers
Denice
Denice

I would collect ALL proof of reasons for postponment, (ie visa delay) in writing, explain that your reasons for having to cancel are not of your doing, provide your accommodation and flight details , cross your " T's", dot your " I's" when filling out your online claim form. I found this was the easiest way to lodge claim.At all times, my Allianz experience , either by email or by phone was very satisfactory and helpful. I had to claim twice due to my husband 's recent terminal illness diagnosis and we were dealt very promptly with our refund. You should also read your terms and conditions. I also contacted the airline and accommodation myself to see if they would cancel.
, This was for France, motel agreed to cancel, airline did not.( Ethiad).Although, most accommodation in the states are not as flexible as other countries, and airlines are notoriously unhelpful and unbending , depends on fare type.Good luck.

jetsetter
jetsetter

Be prepared for allianz to jerk you around as much as they possibly can in the hope that you will give up and go away. Dont be afraid to go to the financial ombudsman if you need to. My worst experience ever with any insurance company but with the ombudsman's help we got every cent due to us

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Natalie, you will need to call 131000 to discuss. Regards, Anthony.


Ed H

Ed Hasked

Dear Sir/ Madam. We have an American Express Card - Altitude , Black - Westpac. My wife and I will be going on a Mediterranean Cruise in May. This will include stopovers in Barcelona, Athens and Paris. We have been advised by our travel agent to check and confirm that we will be fully covered during our travels. We look forward to your response.
Kind regards.
Eddie and Wendy H.

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Ed - your travel insurance is a completely different product to the stand alone Allianz Travel Insurance product which this forum is about - you will need to contact American Express regarding this. Regards, Anthony.


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