Artiss Questions & Answers
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I am having trouble with the two gas struts supplied in our order. We have purchased a NINO Queen gas lift bed and it has been constructed but the two gas struts will just not operate with the mattress on or off.I only have this problem as the struts which I understand about how struts should work will just not operate as they are frozen open. I would only need the struts to be replaced and send back the two that were supplied. I await your response. My order no. is 1162858089 bought online with Myers at Docklands.
Greetings, I recently purchased a pair of bedside cabinets but unfortunately, I have received the incorrect tracks required for the draws. Is it possible to have the correct one send? I have photos of them to show if you like. Please contact me for I would very much like to finish assembling them.
Do t bother drivibg yourself crazy. Artiss Furniture is the cheapest lowest grade poorly constructed furnishings available. Box it up and return it for a full refund. They also have the worst customer service. Good luck!
Hi Beatrice, how did you go contacting Artiss on this? My experience with them is that their customer service is extremely poor. Their tactic is to delay responding as long as possible, get you to jump through all kinds of hoops to prove the issue, then make you wait more. If you get any replies from them, see the other answers provided by Artiss in this website (ie check below with the other questions asked regarding Artiss on this productreview website), you'll notice a trend of very generic answers that tell you nothing. They pretend they have a customer service, but without any knowledge of the product, they will likely have to get help from the real suppliers of these products from another country. This means more delays, and imagine the amount of correspondence it would involve, times that by the amount of customers they have complaints from. So likely big backlog, and what you will get are these typical replies that do not help. They want to make it sound like all these products are Australian made but they are most definitely not made here. They are rebadged products from another country. Your only hope is that they have a good refund policy. In my case, thankfully it was purchased via Amazon who have really good customer service with quick responses. They saw I tried for a few days to get a resolution from Artiss (which remained unresolved despite correspondence for a few days), and resolved it on the spot! Though having said all this, I still like some of the Artiss designs, but buyer beware is the moral of this story. If you purchase, try it via Amazon or a reputable reseller. I built an Artiss cabinet about 4 months ago and yes the tracks seem incorrect at first. In fact it was just the holes didn't line up, so once I positioned it correctly it worked. The instructions and parts will sometimes not match, it's an indication of poor quality checks by Artiss. More than likely the tracks will work, but the instructions and the holes won't line up. All the best.
Thank you very much for your information. I have contacted Homecoze, sent them photos and am awaiting their response. You have been most kind.
I purchased the More Bookshelf with draws and there are no assembly instructions. I also think i am missing some pieces, as it is supposed to be 180cm tall and the tallest piece is only 88.5cm tall ... please urgently help
Hi Dana, looks like this question was raised 3 months ago. Did you hear back from Artiss? Doesn't look that way. Hopefully you bought it via a reputable reseller with a good refunds policy or at least good customer service. All the best.
My chair arrived with missing invoice and how to assemble sheet is it possible to get new one chair purchased from factory to home?
Dear Jack, Greetings! We apologise that your chair arrived with missing documents. We understand this is frustrating, and we're here to help. Please note that neither the invoice nor the receipt will come with the product itself. You are welcome to contact us for the invoice file (PDF) after your item has been dispatched.
To assist you promptly, please email us at info@artiss.com.au with the subject line "Product Question/Jack". In your email, kindly provide the following order details:
-Consignee's name -Shipping address -Shipping number -Contact number -Screenshot of your order page Once we receive this information, we'll be able to send you the assembly manual and a copy of your invoice.
Regarding your question about obtaining a new chair directly from the factory, please note that all our products are dispatched from our warehouses via courier service. We do not offer direct collection from our warehouses or visits to our facilities for the safety of both our staff and customers.
We look forward to hearing from you soon so we can resolve this for you.
Warm regards, Artiss Customer Service Team
Do you have an instruction manual for the Artiss tv entertainment cabinet oak 140cm . I'm not sure if all the components are included can you please help Thank you Sharon
Dear Sharon, Thank you for getting in touch with us. We replied to you below in your 1st request. For us to assist you further, would you please provide your email address that is related to your inquiries?
This will help us to locate more product information/ your email and assist further.
We thank you for your kind understanding and cooperation on this matter.
Looking forward to hearing from you.
Warm regards,
Artiss Customer Service Team
Dear Sharon, Greetings! We finally managed to locate your email in our system. Please find our reply with the manual file in your email inbox. Should you have any questions about the product (FURNI-N-TV02-NT-AB), please don't hesitate to contact us (info@artiss.com.au). Enjoy the day! Warm regards, Artiss Customer Service Team
Do you have an instruction manual for the Artiss tv entertainment cabinet oak 140cm . I'm not sure if all the components are included can you please help Thank you Sharon
Dear Sharon, Thank you for getting in touch with us. For us to assist you further, would you please provide your email address that is related to your inquiries? This will help us to locate more product information/ your email and assist further.
We thank you for your kind understanding and cooperation on this matter.
Looking forward to hearing from you.
Warm regards,
Artiss Customer Service Team
Hi there, I purchased some wooden Artiss Bar Stools from Sparkz Living around 10 years ago, Stools have been amazing but the fabric padded seats are now looking quite tattered. I was wanting to know if it is possible to replace the padded seats only as the stool part is still in great condition.
Dear Lisa, Thanks for contacting us. Please kindly contact our Customer Service team by emailing info@artiss.com.au and enclosing [Product Review/Lisa C] as a reference so that one of our representatives will help make it further.
Should you have any questions about the product, you may also leave a note in the email to us and we will find an answer for you.
Enjoy the day!
Warm regards, Artiss Customer Service Team
I just recieved my Artiss Buffet Sideboard Hutch Cabinet - BEINI White, flat pack. After searching through both boxes, twice, I have established that I did not recieve an assembly manual with this order. Is there an online manual I can refer to please?
Dear Kelly, Thank you for contacting us. We apologise for the inconvenience caused by the lack of a manual. Since the Product Review platform doesn't have a file-sharing function, please kindly contact our Customer Service team by emailing info@artiss.com.au and enclosing [Product Review/Kelly] as a reference so that one of our representatives can share the manual file of FUR-W-SIDE180-01-WH-AB with you.
Should you have any questions about the product, you may also leave a note in the email to us and we will find an answer for you.
Enjoy the day!
Warm regards, Artiss Customer Service Team
I have just purchased throug Amazon your Gardeon outdoor sofa 4. I am fi ding the schematics impossible to understand, and some of the parts appear to be the incorrect size. I did get the chair assembled, I would like to keep the setting it if you could assist with assembly Otherwise I would need to return, but how to refit into very tight boxes would be almost as hard as assembly
Dear Bruce, Thank you for reaching out to us with your question. We appreciate your interest in our products. At Artiss, we are committed to providing the highest level of service and support for our own range of products. However, as your inquiry pertains to a different brand, we are unable to provide specific details regarding the Gardeon product line.
We recommend reaching out directly to the relevant customer service team for Gardeon for further assistance with your question. They should be able to provide you with the most accurate and helpful information.
If you have any further inquiries about Artiss products, we would be more than happy to assist you.
Warm regards, Artiss Customer Service Team
Just trying to put your dining table together. Furni-n-tab120. Part 'H', 32 stickers. WHAT ARE THEY FOR?? your part 1 of diagram shows to use 12 of them. But there is no 'H' so WHERE DO YOU PUT THEM ??????ASAP
Dear Peter, Thank you for reaching out to us. Our team would like to check further for you. If you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more details and further investigate this case for you.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Warm regards, Artiss Customer Service Team
Hello. I have used my Luxury Recliner Artiss chair for 12 months now and it has been great. The rear wooden legs are wobbly and need some tightening. I can’t find the right tool to do this. Can you please send me an assembly manual so i can see what the tool looks like? Many Thanks
Dear Chris, Thank you for bringing us attention. We are sorry for the issue that you have encountered. Our team would like to check further for you, if you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more details and further investigate this case for you.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Warm regards, Artiss Customer Service Team
Hi, I have purchased an Artis Shoe Cabinet Furni L 4 Drawer 3 Rack - WH-B that has come with no instructions as to how to put it together. All other components are included but no instruction manual. Can you please provide a link in order for me to put the shoe cabinet together.
Dear Alan, Thank you for bringing us attention. We are sorry for the issue that you have encountered. Our team would like to check further for you, if you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more details and further investigate this case for you.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Warm regards, Artiss Customer Service Team
Thank you and have followed your advice.
Hi there,
I purchased Artiss Wood Computer Desk with Drawers - White FURNI-G-DESK-1600-WH-WD
It did not come with assembly manual ? Can you please send link to manual. Thank you Kind regards Rebecca
Dear Bec, Thank you for getting in touch with us. We apologise for the inconvenience. Our team would like to send you the user manual , please stay in touch at info@artiss.com.au , so one of our representatives can get in touch for more details and provide further assistance.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Thank you for your understanding and cooperation on this matter. Should you require additional assistance, feel free to let us know.
Warm regards, Artiss Customer Service Team
Hi there, just wanting info on your wooden bar stool swivel, cafe charcoal. When you sit on the seat does it tend to lean forward. I bought some stools before, assembled them and went to sit on the seat but couldn’t get right back in seat. Was leaning forward and slipping forward. Had to send them back. Would appreciate honest reply. Thanks Denise
Hi Denise We didn't actually buy bar stools ,we bought a 3 seater garden wagon wheel bench seat ,so can't really help you but we haven't received ours in over a month just get lies from the company, so ld be very careful of doing business with this company and see if you can get your money back and buy elsewhere,good luck
Regards. Stu
Dear Denise, Thank you for bringing us attention. We apologise for the inconvenience that was caused. Our team would like to investigate your feedback further, if you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more details and check further for you.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Warm regards, Artiss Customer Service Team
I have received Artiss Shoe Cabinet Storage 120cm Organiser Cupboard w/ Drawer - Wood purchased via Catch . Com Daily Plaza order # C60109923-A and there is no assembly instructions at all. Obviously I am unable to put it together without it or even check to see if the pieces are all correct ….. not happy !!!! Please help me!
Dear Michelle, Thank you for reaching out to us. We are sorry to hear the issue that you have encountered and apologize for the inconvenience caused. In this case, we have checked with the seller and the seller has been in touch with you through your order account.
You will be able to locate the messages by logging into your order account > click account > click messages. I hope this helps.
Should you require additional assistance, feel free to let us know.
Warm Regards, Artiss Customer Service Team
Do you make/sell electric recliners with a table?
Dear Beverly, Thank you for getting in touch with us. Please be advised that we only have the electric recliner chair at this stage. If you are interested, please feel free to visit the following link and check out our products. external link
Should you require additional assistance, feel free to let us know.
Warm Regards, Artiss Customer Service Team
I purchased your product FURNI-L-BFO2-WD-B and the instructions do not make sense, is there a video we could watch for assembly?
Dear Meaghan, Thank you for bringing us attention. We apologise for the inconvenience that was caused. If you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more details and provide the relevant user manual or installation instruction.
We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs.
Warm regards, Artiss Customer Service Team
I have received my TV unit and there is no assembly instructions at all. Obviously I am unable to put it together without it or even check to see if the pieces are all correct and there. I have contacted bunnings marketplace but I have had no reply. I even tried to contact Timeless Living and still nothing. I am stuck. Please help me! Order number - W222282753
Try typing the Brand name and model number in Youtube as there are some instructions there
Dear Susan, Thank you for reaching out to us. Sorry to hear the issue that you have encountered and apologize for the inconvenience caused. We have passed on your request to the seller on Bunnings, one of the customer service representative has been in touch with you through your Bunnings order account and provided the user manual. If you are still unable to locate the user manual , please kindly contact our customer service team at info@artiss.com.au and we will provide the relevant information to you. We hope this helps. Should you require additional assistance, feel free to let us know. Warm Regards, Artiss Customer Service Team
Hi - just received two parcels - supposed to contain a Tall Boy. Unpacked both boxes and there are NO screws? All the panels, drawers etc. but no screws? What do we do? Cartons received are labelled 022456 and 021875 Ref FURNI-N-MAXI-CDR02-WB-B
Who can we call? Or how do we communicate? Karolyn Lumley 10th AUG 2022 - Cairns North
Hi, I purchased mine through Bunnings Marketplace. It was easy to contact them. I would say the seller is your best bet.
Hi duane k. Thank you for your question, and we're very sorry to hear that your order is missing the hardware. If you purchased your order from an online marketplace or online seller (such as Catch, Kogan, Amazon, eBay, Bunnings Marketplace, etc) then you should be able to contact the seller via your marketplace account and let them know about the issue. They will be able to assist you with processing the warranty claim there. If you purchased your order from us directly, you can contact us directly via info@artiss.com.au (please include your order information and let us know that you contacted us initially via ProductReview) and one of our team members will be able to assist with your warranty claim from there. I hope that this help. If you have any further questions/concerns, please feel free to reach out again. Warm regards, Artiss Customer Service Team
Hello,
I ordered an adjustable office desk through Click Home Express on 6 June and only received 1 of 2 boxes on 15 June which was the desk top. It's 29 June and I'm still waiting for the desk legs and motor to be delivered. I’ve tried contacting Click multiple times via phone and email since 15 June and have only been advised that they're contacting the manufacturer to get an update. My Click order is #4456 and the Hunter Express courier tracking number is AIM176214.
Can someone please help by either locating the 2 box and/or advise what is happening with my order? Thanks
Cheers, Bill
Dear Bil, Thank you for getting in touch with us. We are sorry to hear that you are having issue with the delivery. Our team would like to investigate your feedback further, if you have not contacted our Customer Service team, please email us at info@artiss.com.au so one of our representatives can get in touch for more order details and assist you in regards to the delivery issue. Looking forward to hear from you.
Warm regards, Artiss Customer Service Team
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