Aurora Energy Questions & Answers

I am enquiring about a smart meter. Who do I need to talk to

Moved down from NSW, has been almost a year and we are a couple who is energy mindful. We are probably at home 50% of the time as we travel a lot.

Our first quarter of June- August was $700 which I thought was ridiculous, second quart of Sept - Nov was $1600 and we were here 60% of the time, i almost fell of my chair. And the last quart of Dec - Feb was $700 and were overseas for the whole of Jan and Feb... this is just INSANE. Our usage states it's enough for a household of 8ppl when it's only just me and my partner.

Have you anybody had any resolution to this? If so can you please let me know because we have made complaints to Aurora, the Ombudsman a few months back and I even had an electrician come to check out appliances and nobody can give us a reason.

Aurora wants us to pay the bill and don't want to hear anything about it. Some of the people their even state that usage is high and that's what we have to pay!

If anybody can help that would be appreciated.