Best Energy Providers in Tasmania Hobart

I have now lost complete access to the Self Service Portal. My last access to the portal was on the 18th July 2026. It is now the 12th August 2026.… Read more

I've rang and used your online chat several times regarding the issue. The stock standard response is they will get someone to look into. There must be an over abundent supply of mirrors at energy locals, because everybody there is looking into it, instead of fixing the problem. Surely 4weeks to fix a computer gliche is unacceptable.

Sam was lovely, understanding and patient. Made the experience a lot better and wasn’t on hold for long either Show details

Advertise one rate but then can't honour it. As soon as you try to sign up they up the costs by almost 50%. Show details

Consider we have installed solar, our bills are ridiculous! I rang up to fix a bill and asked why I hadn't been getting direct debited like normal.… Read more

The lady on the other end barely spoke English. Now, I'm not racist but seriously! Please employ people that speak clearly. I don't know what I'm agreeing to.

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details

Amber is one of those few companies which has never failed to deliver a great product and more, importantly, great support to enable real savings. … Read more

Amber has pioneered an innovative system which benefits the consumer as well as producing a more rational and sustainable way to produce, use and store energy.

We all have different needs depending on family makeup, lifestyle and time of life. Amber allows you to control your energy use whatever your situation. EV, or no EV, Battery, or no Battery, Solar, or no Solar; Amber has the tools to make the most efficient use of your power and provides the support to help get the most out of those tools whatever your situation. (I'm sounding like a salesperson here, but I simply can't speak high enough of Amber's business model)

Great ways to manage ways to control each consumer which matches their own personal needs, abilities, equipment and level of understanding of the complex generation, distribution and storage industry. Staff are always informative and helpful and treat customers with respect and dignity.

A truly impressive company enabling consumers to save huge amounts of money by the way they use electricity.

Spoke to them in the phone, I was promised a 90$/month I agreed to it then when the contract arrived it appears to. E a monthly fixed payment of… Read more

144$/month , so the amount has almost doubled and the Clinton compulsory payment was never mentioned to me on the phone , so basically they credibality

SUMO is an absolute scam! I had just signed up because their advertised rates looked very competitive. However, only a few weeks later I received my… Read more

first elec bill and discovered they had charged me $5.00 per kW for Peak Demand instead of the 50 cents per kW stated in my Welcome Agreement—a shocking 10 times higher than agreed.

Luckily, the incorrect rate only applied for a short period, and I noticed it quickly. I tried calling their customer service, but after waiting on hold for over 30 minutes, no one answered.

I'm switching to another electricity provider immediately. Stay away from SUMO and don't be fooled by their misleading advertised rates.

Energy locals were great for last 2.5 years, then in recent months, 3 bills issued in error and reissued all at once, it took a complaint to… Read more

ombudsman for any acknowledgement of how that impacted on my budget and some of the initial responses from customer service were terrible. I was then assisted with my complaint and was offered a credit for all the difficulty in their complaints process however, in last 2 days have received a bill issued then reissued, so they have not fixed anything in their billing system, can't reccommend them, until they fix their billing issues and when this happened in last couple of days, I felt relieved that we had gone to another energy company after nearly 3 years with energy locals, I just can't trust their billing anymore

Honest and reliable renewable electricity at good prices. The customer service is excellent. I have been with the company for over 10 years. Show details

No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more

discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria

Unfortunately the Bill Hero service and experience has gone down the drain. The suggested solutions based on analysis of my bills simply don't exist… Read more

OR for whatever reason aren't available in my area. I have tried to clarify this point with Bill Hero via both live chat and via emails, but they simply don't reply. I have now effectively paid a subscription for a service that doesn't work and has no support. It's a shame because there WAS a time that it was a good service.

Nextr, damaged the roof during the installation, the builder identified a leak in the roof with pictures and evidence and Nectr denied any damage… Read more

which is only next to the installation, regardless of the warranty offering it ment nothing once tried to claim. I gave them plenty of options and time to reolve they wouldnt log it as a warranty claim even though its so abvious they damaged the sheets. Dodgy installation it was just get it done quick and nasty so they can move onto the next job. Pick another installer it cost me double to have the roof repaired. What started as a 17k install ended up being a 32k install. DO NOT USE THEM!

We had to arrange for a number of accounts to be redirected to another email account and cross check the accounts to ensure we had covered them all. … Read more

Brie, the Support person was very easy and good to deal with and attended to our requirements quickly. It is SO GOOD to speak with a real person in support. Thank you, Brie.

The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more

to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.

Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more

HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?

Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more

they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!

I have had no issues with Lumo since joining, Recently I needed to change my payment details and I contacted Lumo by phone. The call was answered… Read more

quickly and the operator explained what I needed to do very clearly. It took one a minute or two to finish my transaction wtih a knowledgeable and friendly operator.

Helpful customer service, Chloe. Made the changing of plans, Electricity and Gas easy. Show details

App rarely worked. Rate changes they're doing in August are a sham for VIC, particularly when they have a plan tier that isn't the expensive rates… Read more

they're forcing upon everyone. Calling the sales phone line went unanswered over 20 minutes, tried live chat instead and they they're currently taking 10+ minutes between basic replies.

Asked the rep to change to the cheaper plan tier after the plan changes in August meant to occur, instead they said I'll have to reach out closer to Aug 1st to change. They can auto change your plan to an expensive pricing tier no problems, but can't do it for a plan in future they're offering on the website.

Still waiting 15 minutes for a reply to my last question as I wrote this review, imagine leaving someone on hold for 15 minutes between basic billing questions...

Not great!

Don’t go with them. Way to expensive – Suck you in then give you a massive price rise. Electric bill is 4 times what I was with AGL. Don’t go with them Show details

Cooley Designed Sustainability – We purchased several French door Draught Dodger kits for for our house to help keep the warm air inside and to use our heater less. Their Customer… Read more

service team was extremely knowledgeable on energy efficient homes and were very quick to respond to our questions as to what kit to buy. The kits were in pristine condition when they arrived and were an absolute breeze to fit using the online instructional videos. We barely had to use our heater at all after fitting them, we were able to turn our heat off before lunch an not turn it in again until the following morning. The price we paid for ecoMaster products was quickly made back from our reduced energy bill. Thanks ecoMaster for keeping us warm and saving us money. 6/5 rating, would highly recommend all of ecoMaster Products to anyone will fat power Bills

I am unhappy with the customer service I received today. The staff member who answered my call spoke to me in a rude manner and refused to tell me her name when requested. Customers deserve to be treated respectfully, not a retail section Show details

Crap bottles aren’t full properly charge you $170 for a 45litre bottle and also if you cancel with them you don’t get a refund for the year In advance gas bottle rentals you paid Show details

I swapped to Engie nearly 4 months ago, lured by the 17% discount on the bill. I was promised a bi-monthly billing cycle, which most reasonable folk… Read more

would assume is every 60 days. No. My first bill was for 53 days and the second for 39 days. The second bill was based on an "estimate" and when I called they stated our meter was not accessible, which is not true. (No locked gates, no animals.) My next bill is due to be issued in just under 2 months from now, making that billing period 74 days. When I called they stated that "bi-monthly" in their world means 60 days or less. I did point out that 74 days is longer than 60 days. I was asked if I would like to change to quarterly bills, but I did not dare ask what "quarterly" meant to them. I will be sending through photos of my meter and asking for a bill to be re-issued with this actual read and then going back to my previous provider. 17% is not worth the grief of irregular bills and estimated reads, which usually end in a vicious cycle of under-payment and over -payment and bill shock in between. My advice is to leave Engie alone.

If I could give zero stars I would. We are stuck with them because of where they live. They don’t care about their customers because we just get stuck with them. The consumer suffers. They are extortionists. Shame on them. Show details

Worst company, and do not recommend. Communication terrible and service provision difficult, ending up being expensive. Show details

Twice I have had issues with my electricity supply and both times the service to rectify these issues was first class. Both the operator on the initial calls and the guys that visited my home were polite and professional without fault. Show details

Had these guys a while back before the pandemic – I'm noticing that currently, they are using the war as an excuse for price hikes. Let me paint a picture before those shenanigans. Electricity-in… Read more

a-box was the cheapest. Their tariffs were great. Then after a few months in they raised the prices to ridiculous amounts. We got no communication of the sort and had to move away.

Don't have much to say about support other than it was a pain setting up the portal access and in one back and forth interaction, they referred to me as someone else along with their email. Don't know how they keep customer records but it doesn't seem the least bit secure.

Signed up to Flow Power Happy Hour 16 July - based my decision on the rate card on their website (which I downloaded and it's the right plan). After… Read more

signing up I got the welcome email and the PDS, however the rates were different on the PDS. I then got another email saying that there was a pricing issue and some of the prices were wring and a new PDS would be sent, however I didn't receive an updated PDS. So looks like I'm paying a lot more than what I sighed up for.

I have tried to contact support, but like many comments here it appears to be non-existent. Web chat doesn't work at all, nobody answers the phone, the callback feature (press star) doesn't work and no response from the web form ticket system.

On the positive side the sign up and app stuff worked, but deceptive pricing and no support is not good at all.