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Aussie Broadband
4.6 from 5,763 reviews · View Statistics

219 questions from our users

Doug A

Doug Aasked

Aussie Broadband

I have never had such bad service as I have got from Aussie Broadband bad internet unsearchable fetch and very poor speed no customer service not interested in crap excuses for bad service

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Doug - we're sorry to hear this. Do you have a fault reference number so I can look into this for you? Kindest, Lizzie

Vatn O.

Vatn O.asked

NBN 100/20 (Family)

Will I experience any problems with online gaming on my PS5 or on my PC with Aussie Broadband? I’m talking in terms of CG-NAT or Latency or Ping? I’m wondering if anyone plays League of Legends, Warzone, and games on Steam that require joining/ hosting parties or voice chats. Also regarding PlayStation party chat. Thanks guys.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Vatn! This depends on your connection - I recommend giving our team a buzz on 1300 880 905 and seeing what we can do for you :) Kindest, Lizzie

tjl

tjlasked

Aussie Broadband

can I take my current E-mail address to Aussie NBN

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey TJL - I would suggest giving our customer service team a buzz on 1300 880 905 and seeing if your email is compatible :) Kindest, Lizzie

AZA

AZAasked

Aussie Broadband

Have had some really sh&tty service from Telstra people over the last month and am eager to change however I have read some not so good reviews here on service. How do we know the good reviews are not fabricated as I do not want to change and be as bad off still?

5 answers
Neb-Maat-Re
Neb-Maat-Re

I'm potentially biased, so take that into consideration with my answer.

First, I don't think any of the good reviews are fabricated. However, take a look at how many of them are people who have only just signed up.

The way I try to judge these things is to look at how many positive reviews are people who have just joined (or in other cases only just bought the product) and how many are longer term customers? Was the company getting mostly good reviews 2 years ago or 1 year ago but the number of bad reviews has increased recently?

Aussie Broadband
Official RepAussie Broadband

Hey Aza! None of our reviews are fabricated :) If you have any questions, I recommend you give our customer service team a buzz on 1300 880 905! Kindest, Lizzie

kate s.
kate s.

I am sure all reviews are correct. The new customers are happy for now, but wait until there is a problem its a nightmare.

Renee

Reneeasked

Aussie Broadband

Do you also provide mobile and home phone service bundles?

2 answers
Aussie Broadband
Official RepAussie Broadband

Hey Renee - we don't have any specific bundles that give discounts for mobile and phone plans, but this is something that we are looking into :) Kindest, Lizzie

Renee
Renee

Thanks. I've talked to someone from your organisation on line, I have some information on your costs.

Brenton

Brentonasked

Aussie Broadband

Is Aussie Broadband available in the Northern Territory? If so what is the highest mps available?
Cheers Brenton

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Brenton! We are available throughout Australia, however, the highest mps depends on your location. We recommend giving our customer service team a buzz on 1300 880 905 and they'll be able to look deeper for you :) Kindest, Lizzie

Belinda. Coolum

Belinda. Coolum asked

Aussie Broadband

How long does it take to get a new nbn connection?

3 answers
Trish
Trish

Only took 1 day but depending on your current supply eg what is your NBN status and if you need a modem
Hope this helps

simmo
simmo

Only took 1 to 2 hours for mine to be connected, but I am on FTTP (fibre to the premises), so it'll depend on the NBN technology used at your address as to how long this will take.

Aussie Broadband
Official RepAussie Broadband

Hi Belinda, this completely depends on your connection type and location. Our sales team may be able to assist you better. I recommend giving them a call on 1300 880 905. Cheers, Mel

Nick P.

Nick P.asked

Aussie Broadband

Anybody have aussie broadband in Wallsend NSW just curious about what speed your getting since we're on fibre to the node

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Nick! If you need any assistance from our team about your connection and what speeds you can get, I suggest giving our CS team a buzz on 1300 880 905 or hopping over to our LiveChat on our website :) Kindest, Lizzie

Happy Or Not It Depends

Happy Or Not It Dependsasked

Aussie Broadband

My unit has FTTB NBN (according to NBN check). I was shocked to have to contact landline provider for ULL ID after only I signed up and paid for the plan with a different NBN provider. So tell me if this stupid ID is still required. Why can't you get it from NBN direct or base it on the phone number I have?

2 answers
Aussie Broadband
Official RepAussie Broadband

Hi NotHappy - we need to get the ULL ID from you due to new NBN FTTN connections - you'll need it with any provider to get set up with NBN at your unit :) Kindest, Lizzie

Enough
Enough

Why don't you put our review on your misleading television commercials.
You claim to have the fastest Broadband, but you have no control over the speed.
We can not even stream a movie! Dial up is faster.

Sue S.

Sue S.asked

Aussie Broadband

I am thinking of changing. How is the service aussie nbn in the country of south Australia. Unlimited sped

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Sue. This is totally dependant on different factors - like your location and what connection you have. I would suggest calling our customer service team on 1300 880 905 and they can dig deeper into what your connection would be like if you made the switch :) Sorry I can't be of more assistance! Kindest, Lizzie

Pamela G.

Pamela G.asked

NBN 50/20 (Everyday)

Can you use a modem from another ISP (same NBN FTTN) if you switch to ABB?

2 answers
Steve S.
Steve S.

Perhaps. Depends on whether the modem is #unlocked# similar to a mobile phone.
Call Aussie on 1300 880 905. Their Customer Service is good. Very good, in fact.

Aussie Broadband
Official RepAussie Broadband

Hi Pamela! We can, however, we need to make sure that it is compatible - as Steve mentioned above, it is best to give our customer service team a buzz and we can double check everything for you. Kindest, Lizzie

Niroj K.

Niroj K.asked

NBN 50/20 (Everyday)

Hi there,

Are you able to waive $300 NBN connection fee for new development plan if I join for 2 year fixed contract? Cheers Niroj

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Niroj, thanks for reaching out with a question. The nbn New Development Fee (NDF) is not ours to waive, it’s an nbn fee that is charged through us, and as far as I’m aware, you must pay the NDF. We also don’t offer contracts for residential customers, so we wouldn’t be able to offer you a contract.
Hope this helps. If you have any further questions or concerns, feel free to fire them my way :). Cheers, James.

Steven L.

Steven L.asked

NBN

We would like to hear from those that are from regional NSW and have made the switch from Telstra to Aussie. Have you had any issues?
TIA.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Steven, you may not get much of a response on here, but you will find customers over on Whirlpool will be happy to provide insight. https://forums.whirlpool.net.au/forum/152 Typically, you will find that experience varies across different nbn connection types and even varies on the connection to your home specifically. Just something to keep in mind but definitely check out the WP forum. Cheers, Mel

Scott B.

Scott B.asked

Aussie Broadband

hello
I am going to require 2 X VOIP connections with my new connection I have already submitted with aussie due to a WFH scenario - if i call your sales team will they be able to assist?

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Scott, we understand completely. Our sales team can assist, and if they have any questions, our provisioning team is also available to help answer your questions on 1300 880 905. Please let us know how you go. Cheers, Mel

Fionacottee

Fionacotteeasked

Aussie Broadband

I'm currently with Telstra, and will probably change over to ABB. But I also have a 1300 number for clients. Can I transfer that across and how?

2 answers
PETER R.
PETER R.

I don't know for sure, but if you go to their website; https://www.aussiebroadband.com.au/ a chat box will appear at the bottom right. In my experience they are very good, and should be able to give you the correct answer.

Aussie Broadband
Official RepAussie Broadband

Hi Fionacottee, I checked with our provisioning team and they said absolutely. That isn't a problem at all. We just need to know what physical number that the 1300 number is connected to and it's easy. I recommend getting in touch with our sales team on 1300 880 905 and they will be able to answer all of your questions and help make the process as smooth as possible.
Cheers, Mel

Ross DeSimone

Ross DeSimoneasked

Aussie Broadband

How much do I pay up front for installation etc

2 answers
Very happy
Very happy

I paid Aussie Broadband $164 for the modem which included installation. Delivery in current circumstances took about two weeks. Aussie BB provided estimated delivery date and emailed info on installation. Technician turned up on time. Month to month plan I use is $79.

Aussie Broadband
Official RepAussie Broadband

Hi Ross, we have no installation fees. You do require a modem router or a router depending on the type of your connection. If you already have nbn, then unless your modem is locked to your current provider, there is no reason to get a new one. We do sell modems and routers, but you can BYO modem or router if it's suitable for your connection type. We're happy to help try to set up existing devices. We cannot guarantee existing devices will work, but we're more than happy to help you through customer service. Hope that helps.
Cheers, Mel

Joachim G.

Joachim G.asked

NBN 25/10 (Standard)

I intend to join AUSSIE BB-Currently with Exetel-Maddie assured me that the Exetel modem{installed august 2019} will be ok with AUSSIE.Just wanted to make sure-as I do not want to have to buy a new one-Thank you

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Joachim, thanks for the great question.
It should work on our network. From everything I’ve seen and read about their routers, they don’t lock them and you should be able to reconfigure it to DHCP, IPoE or Dynamic IP, if it’s not already configured the right settings.
Whilst we can’t guarantee it’ll work, as it’s not our router, we are more than happy to help if things aren’t working or are confusing.
Hope this helps and you have a lovely week. Cheers, James.

Tea

Teaasked

Aussie Broadband

Hey guys, just wanting to find out how to change my wifi password from the one that come with the modem?
Thanks!

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Tea,

You'll need to log into the router. We have some information on how to log in here: https://www.aussiebroadband.com.au/help-centre/nbn/modems/byo-router-settings-nbn-guide/

If you know the current wifi password then you can do it over wifi, otherwise, you may need an ethernet cable from your router to your device. Once logged in, there will be a setting for wifi. You can change that there. If you require any assistance, our team is available either by calling 1300 880 905 or on live chat on our website www.aussiebroadband.com.au

Cheers,
Mel

Kim

Kimasked

Aussie Broadband

Have been a happy ABB NBN customer for a couple of years. Now that Telstra has scrapped their data sharing SIM plan, I want to know if I go with ABB for my mobile can I data share with the SIM in my tablet?

2 answers
bbwgus
bbwgus

Sorry Kim, I cant answer this but ABB should be able to. I am still with Telstra for my mobile and am looking for other options.

Aussie Broadband
Official RepAussie Broadband

Hey Kim, not at the moment, unfortunately. It is something that we're looking into and I've passed on your feedback to the team too. Hope you have a lovely day. Cheers, James.

Ellisavet P.

Ellisavet P.asked

Aussie Broadband

Hello! We have just relocated back from America and are looking for high speed NBN hook-up to our new house. We don't have NBN in America, so I am unsure of what I need to do? We would like to arrange the Ultra High Speed, as my husband works from home. Is this something I can schedule online? Also, are there any upfront connection fees involved? Thanks so much! Lisa Pugliese

1 answer
Aussie Broadband
Official RepAussie Broadband

Hey Lisa, thanks for reaching out and welcome back :).
So, NBN has different technology types (confusing I know) and only Fibre to the Premise and a small portion of HFC can get the 1000 plan. A large majority of the HFC can get the 250 Mbps. And the rest of HFC and the other technology types are capped, typically at 100 Mbps. I’d need to know what technology you have at home before I could tell you what you can and can’t get.
Yep, you absolutely can signup online. If you put your address into the address checker on our website, it’ll show you what plans are available at your address.
If you are moving into a brand-new house, then NBN may charge you a new development fee, but if NBN is already installed, there shouldn’t be any additional costs. We don’t have any sign-up fees.
You’re welcome to call our team on 1300 880 905 and ask any questions you have without the obligation of signing up, where just happy to give you the information you need to make the best decision for you. You’re also welcome to ask me any further questions and I’ll be happy to answer them as best as I can :). Cheers, James.

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