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Aussie Broadband
4.5 from 2,979 reviews

130 questions from our users

George C.

George C.asked

NBN 100 (Family)

Hi there,

I'm with Optus at the moment but wanting to change over to Aussie BB. I am a gamer and play upstairs in a double story house. Our setup is usually downstairs.. I'm wanting to stream gameplay. Will your modem on the NBN 100 be alright for that or would I need to buy a gaming router and have your modem? I live in Patterson so near Bentleigh VIC and was also wondering if the speed works well for that area through you guys.

Thanks,
George

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi George, I would recommend hitting up our whirlpool forum for advice on modem routers for gaming in a 2 story house. We have the Netcomm 18ACV, but the wifi range is not the best for larger homes and it may struggle to reach the 2nd floor. You do not need our modem to connect with us. https://forums.whirlpool.net.au/forum/152 Cheers. Mel


AlexC

AlexCasked

Aussie Broadband

Hi, I’m currently with Telstra cable plan that came with the Smart Gen2 modem. Just wondering if that works with your nbn plan without purchasing a new one from you guys?

3 answers
Michael
Michael

Hi AlexC. Probably the best idea would be to ring Aussie Broad Band team and I am sure they can give you the correct answer as they would know more about modems them me.. cheers.

AlexC
AlexC

Thanks Michael. Would be nice if I could hear from someone who is using Aussie BB with the Telstra modem. (Or from an Aussie BB rep). Otherwise I might as well stay with Telstra and avoid paying extra for the modem. :)

Aussie Broadband
Official RepAussie Broadband

Hi Alex, short answer is that it should work with our service. Tech support has said they usually just need a factory reset and then they will automatically like magic, connect to our service. We can't guarantee it, but they've had success with them. Cheers, Mel


patrizia.pinnacartwright

patrizia.pinnacartwrightasked

NBN

Hi, currently with Optus and have their Fetch box and Netflix. Switching to Aussie will that mean that I’ll lose the service (fetch /netflix?
Thanks

6 answers
steady
steady

now make shure if u leave optues that u make shure the sevice is cancelled witch may take up to 30 days other wise u will be paing for 2 now if the fetch box is set up to work right and and log in details are correct there sould not be a problem im on the power nbn 100 now there family bundle is the nbn 100 plus what u have go to there web page and use chatt or give them a call..

thank you so much :)

steady
steady

ring the no and press 1 and talk to the sales team.


Greendragon N.

Greendragon N.asked

Aussie Broadband

Hi Everyone, I am looking for an NBN provider for my new home. After reading the reviews, Aussie Broadband seems good. I am currently using naked DSL with iinet, and having iinet modem. I was told that the modem can be used for NBN. Can I use the iinet modem for NBN with Aussie Broadband?

6 answers
Hunter Kerouac
Hunter Kerouac

As far as I know, your existing modem will be perectly fine

Greendragon N.
Greendragon N.

Noted. Thanks Hunter for the reply.

Kat
Kat

Aussie came and set up a new modem with the NBN connection at no cost outlay when I joined them. They said I could use the old Optus provided one, but it was easier just to use the new one. No problems so far, great speed and no drop outs.


Mathew S

Mathew Sasked

Aussie Broadband

I Have a Telstra Gateway modem, will that work with Aussie Broadband or will i need to purchase a new modem?

2 answers
Moriarty
Moriarty

Sorry - I don’t have experience with that modem.

Aussie Broadband
Official RepAussie Broadband

Hi Mathew, we don't know until we try to help you configure the modem. Some are locked to Telstra, some are not. We cannot guarantee it will work but our team are happy to try to help make it work. Cheers, Mel


Cindy

Cindyasked

Aussie Broadband

Hi
We have constant issues with Iinet ranging from constant drop outs to no internet for days and and after an nbn technician and a new modem, no internet has been blamed on and authentication issue with IiNet which was to be sorted 2 days ago but we still dont have internet. Will switching providers to Aussie Broadband fix this on going issue?

5 answers
krys
krys

Hi I would recommend trying these guys it helped my service heaps
I had bad services always cutting out and the day of changing over it was great
I can stream with no issues
I would try using for a month to month
Then if this doesn’t work try getting a modem/ router with a sim (like a phone) as this doesn’t use a line just sim
Speeds will be like a phone
Hope this helps

Go with Aussie
Go with Aussie

We couldn't even get service, a technician was sent and he recommended Aussie Broadband even though they are a competitor. I can't recommend if you won't have issues, however we have been with them since August and it's been great so far.

Cindy
Cindy

Great. Thanks so much for the suggestions.


Honest Reviewer

Honest Reviewerasked

Aussie Broadband

After reading the great reviews. I am definitely going to get NBN 100 with these guys.
Just a quick question. Their 'Power Modem' is $149. Is it any good?

5 answers
Aussie Broadband
Official RepAussie Broadband

It's a decent modem, but the Wifi range smaller so I wouldn't recommend it for larger homes unless you plan on getting an extender or a mesh system. Cheers, Mel

Honest Reviewer
Honest Reviewer

Thanks for the reply.
I would need a different router in that case. As my house is large. However, I do have google 3 wifi points which I plan to use anyway. But I may look into getting a different router. Regards

Aussie Broadband
Official RepAussie Broadband

What type of NBN technology do you have?


Lira B.

Lira B.asked

Aussie Broadband

If your going to travel to Australia, how can we get internet or sim?

2 answers
ozCPA
ozCPA

I am sorry, I am not an Aussie Broadband representative. You will need to contact them for those answers.

Aussie Broadband
Official RepAussie Broadband

I suppose the question is how long will you be here and will you be residing at a residential address? For short term stays, I would recommend going to the post office or officeworks and picking up a prepaid mobile. It all depends. Cheers, Mel


Jojy

Jojyasked

Aussie Broadband

is your $100 plan with unlimited data.What speeds can I expect with such a plan. What contract period for 0 connection fee and modem.

2 answers
ozCPA
ozCPA

I have an unlimited data 50/20 NBN plan and I get speeds that are almost exactly 50/20. The plan costs $79,00 per month + an extra $10.00 per month because I have a static IP address. I originally contracted for a six month period and paid no connection fee and was provided with a free modem ... however, I don't know what applies at the moment; you would need to contact Aussie Broadband

Aussie Broadband
Official RepAussie Broadband

Ho Jojy, you can find all of that information right on our website: https://www.aussiebroadband.com.au/nbn-plans/ Cheers, Mel


Peter K.

Peter K.asked

Aussie Broadband

Planning to switch over from Telstra to Abb can I continue to use the same modem won’t work ?

3 answers
Clinton H.
Clinton H.

Hi peter , I had Foxtel through Telstra and have there modem and it works great for me. Just restart it when it connects and press the wifi button on. That’s what I didn’t do and had to ring tech support

Peter K.
Peter K.

Cool thanks

Aussie Broadband
Official RepAussie Broadband

Some existing modems work, some don't. We won't know for sure until you try to connect it to the service. Cheers, Mel


Sam

Samasked

Aussie Broadband

Why are there so many 5 star reviews in here from users that have only just signed up to product review and have only one review under their profile?

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Sam,

I can't answer that question. We aren't creating accounts if that's what you're asking. They are either verified by email or their facebook profile. Our website does say if you love your experience with us, to please leave a review. You may want to direct your question to product review on how they verify accounts. Cheers, Mel


Mark

Markasked

NBN 100 (Family)

I have a current optus broadband cable connection and the outlet is for a coaxial cable.
- Will it be changed to ethernet outlet when moved to nbn HFC?
- As well, I'm planning to buy my own router, possibly a NETGEAR Nighthawk X4S R7800 or an ASUS RT-AC88U. Any of these will work ok?
Thanks.
Marcos.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Mark, you will be given an Arris modem that will connect to the coaxial cable. Then, you can connect your router to the Arris modem. Either can work with our service. Hope that helps. Cheers, Mel


Wendy S

Wendy Sasked

Aussie Broadband

I’m not very tech savvy, and Telstra has come in the past to do anything with modem connection. If I switch to AB, for the newly arrived nbn , will I be able to connect modem myself, or is there a technician available?

2 answers
Matt
Matt

NBN came and installed the NBN Modem in the house. I provided my own wifi router and connected that myself. I’d encourage you to call AB to see what services they can provide for you.

Aussie Broadband
Official RepAussie Broadband

Hi Wendy,

You can purchase one of our modems and it's plug and play. You just plug it in and it should work straight away. Or, you can bring your own and we are happy to talk you through the process on the phone. Or, you can bring your own and hire an IT consultant. If you authorise them as an advocate to troubleshoot, then we can simply give them the settings and troubleshoot with them over the phone while they are at your premises. Hope that helps. Cheers, Mel


rubywoo

rubywooasked

NBN 50 (Standard Plus)

We've literally just had NBN50 Fixed Wireless installed this week, and we're a bit dismayed at the speeds we're seeing... our old ADSL was faster during peak times.

Has anyone on Fixed Wireless with this company ever seen 20Mbps or faster speeds at any time of the day?

Also, not sure it matters, but our house is 200m from the tower - it's literally three houses down.

3 answers
Aussie Broadband
Official RepAussie Broadband

Fixed wireless rarely stays at nbn50 speeds as you share the bandwidth at the tower with everyone in your neighbourhood, regardless of their isp. It's at the tower that these slower speeds occur, before reaching the isp network (whether it's ours, telstra, optus, etc)

You can read more about it here: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds/using-nbn-fixed-wireless

rubywoo
rubywoo

So if I never get, and will never get, above 20Mbps, is it worth dropping down from the NBN50 plan? I don't want to pay money for a service I am not receiving. It seems others using the same tower (but different ISP) are receiving much better speeds than us.

Aussie Broadband
Official RepAussie Broadband

I would first recommend contacting our support team to troubleshoot to rule out any other problems with your service and to ensure it's not wifi related or antenna related, etc. Start there first as we may be able to help you get better speeds. Always worth troubleshooting. You can contact our team via a phone call or through your MyAussie or on our website's livechat. Cheers, Mel


Ian B.

Ian B.asked

NBN 25 (Standard, Seniors)

Will this include free cabling inside the house, NBN modem and a VOIP service with transported phone number?

2 answers
amcmanus2000
amcmanus2000

Cabling inside the house is up to you. Aussie BB will provide the NBN modem, and telephony service, if required. I use my mobile for all calls so opted to go without a phone number, but I'm sure 'porting your number from your current provider wouldn't be an issue.

Aussie Broadband
Official RepAussie Broadband

Hi Ian,internal cabling will be up to you, but nbn will install a nbn modem (you may be able to negotiate this somewhat) but they do have regulations that they must follow. If it's not placed where you want it, then you'll need to hire a licenced cabler to move it where you want it. We will port your number should you request it and we do provide VoIP plans with the starter plan being $0, but pay for all calls. Our sales team can explain more, and are available on our website's live chat or by calling 1300 880 905. Cheers, Mel


Shauno

Shaunoasked

Aussie Broadband

Is anyone using the Superfast or ultrafast services for this provider - Are they worth it? Can you change up and down each month depending upon your needs etc?

1 answer
Aussie Broadband
Official RepAussie Broadband

We don't have superfast or ultrafast services. Are you confusing us with Australia Broadband by chance?


Ricky

Rickyasked

Aussie Broadband

Does anyone use Aussie Broadband in Attadale WA. If yes what is the internet/NBN service like

No answers

Mark

Markasked

Aussie Broadband

The good speeds that aussie broadband provide are because the small number of users they have so far or because other factors?

1 answer
Aussie Broadband
Official RepAussie Broadband

We have a stop sell policy, so if our bandwidth in an area reaches 80% of capacity, we stop selling services until an upgrade is done so our customers can have full range of their speed. Now that we've upgraded our links to 10G, this is now in the past. You can see our CVC's right on our website and they are automatically upgraded the following morning if they are reaching close to the overhead. Cheers, Mel


sonny

sonnyasked

NBN 100 (Family)

What is the average speed during peak, which modem will I get? contract ? month by month?

2 answers
Donna
Donna

No idea. Telstra don't know either or at least their operators won't disclose that information openly. My understanding is that, to match the speed you had before the switch, you have to pay a premium price. You have to also take out a two year contract to get the modem. I was hoping to disengage myself from Telstra at the end of next year but now I'm stuck with them forever :( :( :(

Aussie Broadband
Official RepAussie Broadband

Hi Sonny, if you're FTTN, then we will run a line test after you're connected to let you know your line speeds. All other technology types have other factors with exception to Fibre to the Premises. Our sales team will be able to assist more. We only offer no contract plans. You can choose to purchase our modem which is a Netcomm NF18ACV for $149, or you can bring your own modem. Hope that helps to clarify. Cheers, Mel


Pam K.

Pam K.asked

NBN 25 (Standard, Seniors)

Do you have an office in Perth WA. I am 83 and have so much trouble. If you are not in Perth, how does that affect me, if I need help QUICKLY. Thanks PAM

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Pam, we do not have an office in Perth. We are based in Victoria. Our team are available to assist by calling 1300 880 905 and are happy to help. If you purchase one of our modems then we can remotely assist in any router difficulties. Cheers, Mel


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