Frasers Property Australia Questions & Answers

We purchased off the plan years ago all looked good but the builder who actually built the house wasnt good.. they have been liquidated now so thats a relief for you,just check who the builder who does the work is.frasers are a good company and big enough to stand bytheir reputation,there appartments ive seen built by Taylors look good .

Thanks

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Thats a low number considering the amount of projects that are on the go.most of the new houses&units probably sell to people that dont even live in australia and dont care to read.or cant.

Hi Jan, We’re contacting you personally to ensure you have access to accurate, up to date information regarding your enquiry about Burwood Brickworks. We’d love to speak to you directly to explain the process of purchasing off-the-plan, to take you through the masterplan for Burwood Brickworks, provide you with an update on construction, and answer any other questions you have. You can contact the Frasers Property team on 13 38 38 and we’d be happy to make an appointment for you. Frasers Property Australia is one of Australia’s leading diversified property groups with over 95 years of experience in creating communities. At Burwood Brickworks, we are creating a dynamic community encompassing diverse housing choices, open space and parklands, community facilities and amenities. It will be one of Victoria’s and Australia’s most sustainable communities, and includes Burwood Brickworks shopping centre, which is on track to be declared the world’s most sustainable retail development. We hope to hear from you soon. - Adel M, Frasers Property

Cant help maybe contact other reveiwers .

Wouldnt know about that area but just read All the reveiws and replies.

They dont even bother to reply to the feedback and ive know 1000's read them

Wouldnt know about that area only where we live and just read all the reveiws and answers and i think you can get the gist

I work for Frasers and I wouldn’t go anywhere near their properties. The quality of build is very poor and there is no Checking and verification processes during the build process of the subcontractors. Half the time they don’t even know if the materials are what were actually stipulated in the contract. So in reality as a buyer, you don’t know what you are getting. The workmanship within the Frasers offices themselves is so poor it’s falling apart. The maintenance costs are through the roof. The internal coordination during construction is a mess and it’s all about getting the job done as quickly and cheaply as possible.

Is that the Waterfront at Shell Cove? If so, avoid purchasing if timeliness is an issue for you. We bought into a release in August 2017 and were told we could anticipate completion in November 2018. That is now only 2 months away and as at 2 weeks ago there wasn't even a concrete slab on site. Frasers have now revised completion for Sept/Oct 2019. That will be 10-11 months behind the timeframe quoted to entice purchasers into buying. We are very disappointed and regret our decision to purchase.

I have to agree. They just select cheapest trades possible and hope for the best. It's horrible.

Thanks steve this i always knew especially with strongbuild .as the contractor hired by Frasers as frasers said " chosen with due dilligence" hmmm and why frasers dont promote this development is now beconming clear

No i am in a different area but what you say i beleive is true

Also strata insurance companies are getting nervous about these very large complexes

Hi Klissa - I don't own any property in Central Park but our friend does. He told us about the dangerous hanging wires from the ceiling that were not dealt with, the strata fees that were not what they committed and other dismal errors. Google Central Park Frasers and the repairs and issues that came out in the papers (yes, it came out in the media!) before you think of buying. Frasers just looks after their own interests, who cares if the owners are their customers, right? That gives you an indication of whether or not to buy a Frasers Property or not. Don't believe awards they brandish and claim - talk to real owners and who are not related to them.

No they didnt negotiate,as they knew that their name would carry them to get the high price, but they arnt as dilligent as they used to be,in my opinion and others i have spoken to. The sales people were okay but limited knowlege on what they were selling kept saying refere to the contract.this may have changed as they build such big projects now with more sales people ....its its all down to the fact they are a foreign overseas company and the almighty dollar rules the size of the projects they are overwhelming thank the colousion of the state government and developers for this ,but this is only a opinion.

Think of what its going to look like in 8 years time.

Hi Rakesh, my experience was not positive. No, they would not budge even $1 on the price. They were pretty good until the contract was signed, and that is where it ended. My build was also delayed by one year, so their build time estimates were way out! There communication on estimated completion dates became very vague, which left us in quite a predicament with our rental home.

When issues arose after the build, they placed all responsibility back to the builder, even through we purchased through Frasers. They always gave me the impression they did not care if I was satisfied or not. The sale was complete, their hands were washed of the matter. The builder was terrible to deal with, so the situation became agonising for me. I would never buy through them again, and would not wish my experience upon anybody. It negatively impacted my life for years. Also, the final build was no where near as lovely as it was conveyed in their brochures etc, nor was the entire estate. A total let down for me.

Hi Rakesh, I strongly recommend you shop around for another developer. Frasers is only out to get your money. After they get your hard earned money, any problems, they will simply repeat what the builder (Strongbuild) says and will NOT listen to what you have to say. They are a mouthpiece of the builder...which means you are at the mercy of the builder...who is looking out for themselves and their own pockets. Frasers sent us a letter asking us to recommend them to a friend and that we will receive $XXXX for it. Are they kidding?? Reggie is right, their brochures are done well but the actual product and service they offer is lightyears away from that. They will give you sleepless nights, elevated blood pressure and out of pocket expenses that you assumed you covered when you purchased the property. You will soon learn that common sense is NOT common.

If its strongbuild beware of cheap corner cutting and check EVERYTHING

Just had a look over the contract and yes Strongbuild is the builder. Are they really that bad? I'm having second thoughts now.

Stay far from Strongbuild and don't believe their self promotion.

Agreed. Stay very far away from anything to do with Strongbuild!

3 revewers that dont know each other speaks a thousand words

Hi sasquatch What was your final outcome if you dont mind me asking?

Very true strongbuild were all excuses and frazers couldnt give a dam either just buying the warranty time and then you are on your own , but there are avenues for warranties under nsw laws called fit for use! Please call the relevant government departments, as these builder&developers count on the buyers not to complain as many dont know the law and who to go to for help.

Peter...I could not agree with you more. Perfectly said! I think the most careless thing Frasers also did, was enlist Strongbuild for the next stage of housing, "The Reserve", right in the midst of the countless complaints concerning Strongbuild, and their obvious sub standard work. Again cementing the fact that they simply do not care. It is all about saving dollars at the end of the day, and it looks as though Strongbuild came in the cheapest. NO surprises there. Most of their staff show little understanding or care for their work. They do indeed lie through their teeth, while smirking, like it is just some sort of game. Deplorable.

Very true and frazers still have them build even more houses???????????

Hi sorry havnt visited the site for quite a while, seems like the I.d , of the site is easy to guess, Its g oing to look pretty shoddy in a couple of years when everyone like frazers and the builders have gone. We will all be watching the new builds about to start.

Sad but all the foreign investors who buy these places will suddenly wake up , why they cant sell.

The neighbours are mostly asian no surprise as frasers advertise these developments in airports in asia and they can buy off the plan .that answers peters statement to grumpy nov 2016 statement of the neighbours and the area

only the questions on weither it was a lightweight build os steel and concrete floors .which they wernt the builder was useing the cheapest or base specs of almost everything

Hi Mark5, I wish we hadn't signed the contract. Our sales person was very pushy and it turns out gave us quite a bit of information that was simply not correct. We questioned how vague the contract was, and were basically told to sign or step aside as others were ready to sign! Previous off the plan purchases we have made, detailed every single item of the property. Even down to the colour of the face plates for power points. We knew EXACTLY what were getting. Not with Frasers. This is where their arrogance kicks in. From the onset, they make it quite clear that they are more important than their clients. But if people want their product, they can behave in this way, and they do! Just don't expect them to care a great deal, or be helpful if anything goes wrong. It will be a fight!

Thank you Reggie and Head for the feedback. Your comments are inline with what I am already seeing. The brochures do look glossy but dig a little further and I am seeing a lack of attention to detail, not addressing customer concerns/enquiries and a reputation that is making me doubtful of the quality. I am yet to see the contract but will be interesting to read based on your feedback and the general feel of the situation.

Thanks again.

Hi Mark5, I would stay far from Frasers Australia as you possibly can. There are MUCH better ones out there - basically those who can not stomach doing an awful job. Frasers was all smiles, charming and accommodating with us at the start. When problems started arising, they pointed towards Strongbuild to directly communicate (or battle it out!) with them. As Strongbuild is even more arrogant, we went back to Frasers...only to have them "parrot" and repeat every single word Strongbuild told us...not even bothering to check out our side of the story. Customer Service head in NSW is totally useless and will merely give you nothing but a migraine, not sure how the VIC one is. The Frasers Head Office in Singapore ought to know how dismal their Australia office is with their service and quality. It's a total shame. Customer service is not a requirement in their job. They listen only to themselves and their suppliers, not those who paid for their product.

Good luck.

well the builder under frazers is strongbuild and the specs are done to a bare minimum and just walk around the site with glasses on and ask obvious residents what they think.the 2 year non structual defect period is now up and you are on your own.some of the houses were anothet builder.i cant comment on the appartments.

also google strongbuild reveiws

i can only comment on the houses not the apparments.our builder was strong build please check the reveiws on them they use the bare minimum of specs on all the finishes and 2 year non structual is up they are free.

The development in itself is really quite lovely. However, if things go wrong, do not expect Frasers or Stongbuild (one of the builders) to help at all. It seems once you have purchased, they will wash their hands of any issues. Getting anything done, with them, is hard work. You will hit brick wall after brick wall. They will shirk responsibility time and again. I have never experienced a company that will so clearly demonstrate that they do not care about their customers. There is no way to get anywhere when this is the common thread.

Perhaps consider this...do you see Frasers responding to any of these reviews? No. Let that give you an idea regarding their care factor. That would be ZERO.

I am looking at apartments. Obviously there are plenty of apartment developers around, and plenty of cowboys, but it is indeed alarming to see Frasers is getting all the negative reviews on this site.

Surely they should be getting a lot of complaints at Fair Trading NSW, and in other states..

By putting "Putney Hill" and other current developments in the comments, that may attract their attention... After all, they are trying to sell me million dollars apartments.

Hi grumpy, I believe they have received complaints from fair trading. I know Strongbuild have. I can't comment on the apartments either. All I can say is, that it has been far from a pleasurable experience dealing with Frasers, and they don't seem to back their product, nor care about their clients.

Here is an example for you. They decided they wanted the external fences to the estate painted. After settlement had taken place. They didn't care if the owners agreed or disagreed. The problem this created was that the owners were then forced to paint the internal sides of the fences, at their own cost. If they didn't paint the internal side, the fence would warp, as Frasers painted only one side. Numerous attempts to have them paint the internal sides failed. They did not care at all about the cost, inconvenience or disruption this caused the owners. The owners bought these dwellings as complete and finished homes and did not expect to have to undertake painting of fences. This is just one of many examples of the poor way they treat their own clients.

Hi grumpy, The great thing about Putney Hill living would be the neighbours and the area. Most houses would have repaired the shoddy Strongbuild work by now after going through the grinder. Comparing the builder CBS who did a row of townhouses, the homeowners who had CBS as their builder had very good things to say about them ex. the supervisor who was doing the repair work himself because he had no more crew after they moved to their next project. Strongbuild on the other hand, still on site, refusing to do anything, lying through their teeth about the state of repair work needed because that's simply how they work. Their mission is not to spend a single cent extra - and Frasers won't, so its up to the owners to shoulder the cost. In other countries, they'd be called scammers.

The builder is actually Taylors for the apartments and they have done a great job. They are building the Canopy and Peak apartments now.

Thanks all for your feedback. I wouldn't have known, if not for the comments here, that Fraser is simply supplying the capital and running a sales team, all building work is subcontracted out. Looks like they are not responsible for any warranty support, and it all falls back to the subcontractor. To me, the Fraser brand means nothing. If I still find an apartment in Putney Hill that is interesting, I better get a lawyer to read the contract very carefully.

Hi grumpy. Frasers has contracted Strongbuild to build the houses/townhouses. Strongbuild has subcontracted the cheapest possible workers to do the job and although the supervisors are Strongbuild employees, these supervisors have set their target in "cement" - to earn even more by the quickest possible way. That means, not to do repairs or fix their haphazardly done work (savings there!), instead of using 8 screws to affix a door knob, use only 2 so that's a savings of 6 screws + time (YES, this happened to a few homes and one of them almost dropped on the foot of the owner's daughter when she opened the door) etc. etc. Grumpy, even if you read the contract very carefully and everything passes through your lawyer, when the time comes to ask them to fix something, they will: 1. Give you the runaround 2. claim it's not part of their responsibility, it's the owner's fault 3. it's "acceptable Australian standards (LOL!) 4. will shout at you so that you back off (again, YES, this happened to an owner). They are experts. Experts in arrogance, dodging their responsibilities and experts in maximizing their profits by saving on materials and sub par subcontracted work. They are so UNAustralian and they should be ashamed of themselves.