Australia On Line Questions & Answers

Hi Lawrie, Yes, that will be fine.

Hi Chris, You should be able to use your Southern Phone modem, yes. We've never had a problem with ex-Southern Phone customers.

Thank you

Hi Chelle, Australia On Line is a private family owned Australian company, meaning we don't use overseas call centres, all our staff are in Australia and we have years of experience.

There are no Tier 1 providers in Australia. Even national carrier the big "T" is Tier 2 - you could argue they are Tier 2.5 but certainly not Tier 1.

What you get with Australia On Line is reliable fast internet with great customer service.

Hello, thank you for inquiring. The cheapest package which is $59 unlimited on the standard 12 speed is only the internet, no land line is required. I hope this helps.

I use a landline. I'm confused by your answer. Does $59/month include a landline?

Hi S Broomhall, Sorry to confuse. The cheapest $59/month package only includes internet, not a landline service as well. I hope that clarifies.

Hi Judy, unfortunately the short answer is now, you can't use the Vivid modem.

Hi Judy, thanks for your inquiry. If I understand correctly, if the modem has failed then I don't imagine it will work with any provider. In short, the Vivid Wireless modems are really intended for use with 4G and are typically locked to Vivid or Optus, so the short answer is no I'm afraid.

Hi Gavin, thanks for the question. Typically 50Mbps is enough, depending on the modem and the strength of the wifi. Remember with FTTN that the modem has to both drive the phone line to the node AND run the wifi. So you might want to consider running a modem to drive the FTTN and decent wifi router such as our Deco M5 mesh 2 pack to drive the wifi. I hope this helps.

Hi Phil, to answer this question we need a full street address, as availability can vary from property to property. If you'd like us to check and you don't want to share your street address on a public forum you can send an enquiry to sales@australiaonline.net.au

Hi Colin, As we've discussed, we don't use CGNAT. Thanks for signing up with us.

Hi Frank, we're very happy to help you connect to the internet. Call us on 1300 650 661 if you want to discuss plans or signup or you can signup online.

Good afternoon Bill....I suggest that you ring Australia on line at 1300650661....the staff are ALL Aussies and based in Australia,and I am sure that they would be able to help you out.....when you ring the number press the button for technical person and they will be only to happy to help. I hope that helps you out

instructions for syncing a new remote to fish havester

I guess I am not the best person to ask this question off. I have a computer and an iPad. Have you contacted Australia on Line? Else, have you contacted the Fish Harvester people? They probably know more about their services than I would. Good Luck

Hi Jennifer, thanks for your question. Yes, we assist you in configuring your existing modem. 1300 numbers are still chargeable, yes. Are you changing to NBN or still ADSL?

Hi Wingding,

We will continue to provide dial up as long as we can continue to obtain access to the phone line network from the carriers.

We have no indication from our suppliers of any intention to retire our access to the phone line network.

Hi Marie,

Thanks for the great question!

There are no extra fees other than ours. So no, you don't have to pay any additional line rental, or anything, to Telstra.

Kind regards

Hi Hydraflexx,

Gosh, that sounds very poor.

Our routers do have an ability to plug in a mobile broadband dongle, but we ourselves do not provide the mobile broadban.

Hi, We forward orders swiftly through to NBN Co in doing so we minimise activation times. Having said this, once the order is in the hands of the NBN, there's not much any provider can do to accelerate the NBN process.

Give us a call, we'd be interested in finding out what kind of NBN delivery is involved and what advice you've been given.

Hey I'm not sure how quick it would be as I don't have the nbn where I am yet but I'm guessing it would be quick if u have nbn in your area give them a go u will not be disappointed at all

I'm not sure who owns it but every time I ring I get one of two very helpful men. I don't have to go indepth as to who I am as they are familiar with my file. I had a bit of a delay getting contacted as we are a new estate and NBN had to connect. But Australian online kept me updated along the way and I didn't get monthly charges until I was fully connected

Australia On Line has been going since 1994, before Telstra was even supplying Internet. You can check the following History of the Australian Internet for confirmation of this, external link  I'm not sure that I see the similarity between the Belong website and ours, but I'll take it as a compliment that our presentation is comparable to that of

a much larger company (Belong/Telstra).

No, we are not part of Belong/Telstra.

Regards

For ADSL2+ it is $49 activation and $59 per month for unlimited data assuming

you have an existing phone service connected to the Telstra network (though not necessarily via Telstra retail).

Hi Natsabishi If you are happy with the cost of this Internet Service Provider don't hesitate to use them. They are seriously THE BEST !! I had been with them for a number of years on ADSL then moved house and had to go with Telstra. What a headache Telstra were to deal with but thankfully in 2014 NBN became available in my area I was able to sack Telstra and return to Australia Online and could not be happier.

Hi Peter, Optus don't service that exchange area at all. We can connect you to broadband over the Telstra network though you'll need to connect a phone service with Telstra first. We can then activate your broadband and we can also transfer their Telstra phone service over to us if you so desire.