Australian Building Co. Questions & Answers
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So, if ABC are built by Metricon and it is a sister Company, does it mean that it is a less expensive range i.e. plans are smaller and interior is of a cheaper costing?
From my understanding (I’ve built my home with ABC), you have fewer customisation options and limited variety in colours, bricks, etc. The quality is top notch and support is fantastic! Can’t go wrong!
Hi Debra, Really great question. Australia building company provide designs to meet the needs of modern Australian families, these homes offer an abundance of space at an affordable price point. Our designs range from 3 bedroom to 5+ with options of single or double story.
If you're interested in discussing a potential build with us please contact us on 13 18 28
Hi With all this Metricon cancelling fixed terms contracts in news , what is the way forward for ABC ? Are they also cancelling fixed terms contracts and forcing clients to sign new contracts with higher prices , its all in the news today .
Hi Sharina, thanks for your enquiry. Australian Building Company remains dedicated to fulfilling every valid contract in which a fixed price has been agreed. More than 90% of our customer contracts are proceeding without any significant complications.
A small percentage of our customers have experienced delays in acquiring their land title, construction approval, DA approval, finance approval, or other unforeseen interruptions that have affected project timelines, factors beyond the control of Australian Building Company. Consequently, their initial contract lapsed before the construction of their home could commence. We are actively engaging with these customers to collaboratively seek solutions before site works start, allowing them the opportunity to make necessary adjustments and achieve a contract price and home design that meets their satisfaction.
In the event that Australian Building Company enters into a new contract with these customers, any price increase from their original contract to the new one solely reflects the rise in material and labor costs. This measure is essential to ensure that we can responsibly and reliably complete all the homes we have committed to building across Australia this year.
If you have any further questions, please feel free to contact our Customer Engagement Centre on 1300 786 773.
Kind regards, Customer Experience at Australian Building Company.
Hello. Interested on Lloyd23, may I know the details?
Hi Neil, we have only just started the build, slab to be layed in the next couple of weeks, we did adjust the plan, bringing it down from a 4 bedroom to a 3 bedroom which then gave us a bigger main, larger walk in and bigger ensuite.
Great to hear you're interested in our Lloyd Design, Neil! We recommend speaking with one of our expert New Home Advisors specialising in your preferred build location. Please contact our team on 131 828, or alternatively, submit your details via our 'Contact us' form on our website here; external link and a local New Home Advisor will be in contact with you to discuss further.
Hi ABC, all good and we already paid a deposit for Lloyd23. Excited for the months to come.
Hi Sandra! Wow I can imagine how bigger it is now, the original living plan is huge already and by modifying, I am sure your kids can play footy in the main living. Lol
Hi Neil, We are so excited to hear this! We appreciate you entrusting Australian Building Co to build your dream home and wish you all the best.
Hi Sandra and Colin, how’s your build going and in what stage are they now?
Hi Neil.. We are planning to build our home with ABC and the Home design as Lloyds 25.. It would be great if you could let us know your experience and on the progress of your build.
Manu its great to hear you're interested in building with the Australian Building Company! We recommend speaking with one of our New Home Advisors specialised in your preferred build location. Please contact our team on 131 828, or alternatively, submit your details via our 'Contact us' form on our website here; external link and a local New Home Advisor will be in contact with you to discuss further.
What deals are available for the Nullarbor 25 or similar homes
Hi Russell, Thanks for reaching out. We recommend speaking with one of our New Home Advisors specialising in your build location who can advise options regarding a particular build. Please contact our team on 131 828, or alternatively, submit your details via our 'Contact us' form on our website here; external link and a local New Home Advisor will be in contact with you to discuss further.
Kind regards Customer Experience at Australian Building Co.
What deals are available on the Nullarbor 25 or similar homes
Hi Russell, thanks for reaching out. All our current offers can be found under our offers tab on our website.
If you're interested in discussing a potential build with us please contact us on 13 18 28
Hello , Need to ask about the ongoing talks about big builders getting under , how ABC will assure no such thing would happen with them ? I am just curious .
Hi Sharina, thank you for reaching out! We would like to take this opportunity to reassure you that Australian Building Co is in a very strong position to continue operating as usual. We have a committed and healthy supply chain that continually deliver through any industry challenges that may arise. If you're interested in building with us, we would love to put you in contact with a local New Home Advisor to discuss the build process in detail and answer any questions you may have. If this is of interest, please contact our team on 131 828.
Kind regards Customer Experience at Australian Building Co.
Who owns abc homes? How are they different to Metricon..
Hi San, Really great question. The Australian Building Company operates under its own ABN, however, is owned by Metricon.
If you're interested in discussing a potential build with us please contact us on 13 18 28
Hello,
I have a question do you guys honour fixed price contracts as I have seen many builders are asking for more money, I know the fixed price is for 6 months and then you will charge 0.75% for another 6 months but would you hold this promise?
Hello, Mr. Muneeb. Yes, ABC HOMES/METRICON did honour their promise as we only had one price increase for materials 8 or so months after we signed the contract and before the build (building delay mainly due to council ). We always found the entire Team to be honest and easy to understand if there were any contract queries ( of which there were not many ).
How much was it would you mind me asking? And they told only 0.75 percent will increase per month so was it above that price?
Hi Muhammad, thank you for reaching out! Your Pre-Site Manager is the best point of contact to answer any questions you have regarding the build process. Please reach out directly or alternatively, our customer service team can be contacted on 131 828 who will endeavour to connect you.
Kind regards, Customer Experience at Australian Building Co.
Hello,
I am concerned that so many builders are getting under, how you guys are doing? Metricon was in the news how well is metricon performing now? Also how are you guys performing hows the supply issues?
I’m just a buyer but I’ve had a great experience so far. My price hold was due to run out in April. I was waiting on my land to register. It registered in January. Credit to metricon they got my contract sorted and ready for site start in the next two days which is mid to late Feb.
I have no doubt other builders would drag the process out just to reprice the contract.
Metricon has honored my price hold which screams integrity to me. I can’t wait for my house to be completed and can’t wait to build with Australian Building Company again.
Hi Muhammad, thank you for reaching out! We would like to take this opportunity to reassure you that Australian Building Co is in a very strong position to continue operating as usual. We have a committed and healthy supply chain that continually deliver through any industry challenges that may arise. If you're interested in building with us, we would love to put you in contact with a local New Home Advisor to discuss the build process in detail and answer any questions you may have. If this is of interest, please contact our team on 131 828.
Kind regards, Customer Experience at Australian Building Co.
Hello,
So how long was your price hold for?
Hi Muhammad, thank you for your reply. Your Pre-Site Manager is the best point of contact to answer any questions you have regarding the build process. Please reach out directly or alternatively, our customer service team can be contacted on 131 828 who will endeavour to connect you.
Kind regards, Customer Experience at Australian Building Co.
If we like one of your design but the land size is slightly smaller, can we customise the plan to fit in?
Hi Joyce, thank you for reaching out! It's great to hear you're interested in a potential build, it would be best to get you in contact with a local New Home Advisor who will be able discuss designs suited to your land. If this is of interest, please contact our team on 131 828.
Regards, Customer Experience at Australian Building Co.
I was wondering just how long it takes to get a decision made when you have raised an issue with the building process?It has been over 4 weeks now since I raised the issue of large water tanks being placed in the wrong location right in front of large living area windows blocking out my beautiful farm views.I am concerned that my request is getting the run around,with no-one being able to make a decision and inform me of what will take place.I just wish someone would say what needs to take place to rectify the problem.I have nearly 500 views of my current running review of the build(Curra,Qld,4570) process,with possibly many more people to view future updates of the build.Does it really take over one month to get an official response? Will I be waiting months for a response?Is this length of time normal for Metricon?
Hi Mark TBH, we didn’t have any issues throughout build. Was pretty smooth and fast. Our defect liability period is up tomorrow. Lets see if minor fixes on our list are attended to promptly. Sorry i can’t be of further help. Waiting a month for a response is pretty poor!! Keep on hassling them, they can’t avoid you forever! All the best
Hi Ruth G, Like you,I have no problem with their ability to build quickly and professionally.The problem I have is that the original drawing that was sent to the variation team of where water tanks were to be placed,was not adhered to.My question would then be,"Why did the variation team not place the water tanks as I requested,as per drawing that was sent to them?".It is mentally exhausting trying to understand why it is taking so long to get a possible solution of outcome from them.If only Metricon could respond as quickly as you Ruth,they would have at least one less frustrated customer
Hi Mark, Thank you for reaching out. We can see that you have recently made contact with our Customer Experience team. One of our consultants will be in direct contact with you within one business day.
From here our Customer Experience Consultant will work with management to find an appropriate resolution delivered to you as quickly as possible.
Thank you again for reaching out, and we will be in touch shortly.
Regards, Australian Building Co.
Thanx Team M.I hope so,as I went directly to the metricon office in Robina,and told of my water tank positioning concerns,only to be told no one can speak to me that day,and that someone would call me in a day or two.That was near 2 weeks ago.
Fantastic news,Metricon have agreed to move the water tanks,so that no windows will lose their veiws.So,a big thanx to Metricon for honouring their customers requests.For all people thinking of building with ABC Homes/Metricon,be rest assurred,this company has great integrity and does care about their customers concerns.Thankyou Metricon.
I am still waiting on items to be fixed since February 2020. What a disappointment ABC has been.
This is a joke whole this journey. we had pre site disaster and same saga continues during construction. Again with admin team. we had few error made by abc homes construction team. our site manager is happy to rectify but asked us to sign variation. This was on 10/9/21 when we were supposed to get variation so we can sign and build can go ahead. Since then building support coordinator responsible for sending us variation is avoiding our emails and not supplying variation. our site manger is saying he’s got nothing to do with admin team. He is saying u give me variation I will fix it. Now due to site manager and building coordinator ‘s internal drama our build is on hold at final stage. the worst part is if they not gonna reply to our emails or calls then we are given contact details in the first place.
We appreciate you taking the time to bring these concerns to our attention. We’d like to have a look into this for you and provide more information. We’ll send you a direct message shortly requesting some details that will help us investigate. Customer Care can be contacted via customercare@metricon.com.au in the meantime should you wish. Bridgette - Australian Building Co. Customer Care
You know what 'Home' they have been an utter disappointment . I wish you a magic wand to get everything sorted.
Anyone build Metropolitan with ABC? If yes, are you satisfied with the result after handover? Thank you.
Not satisfied. It’s been almost 2 years, and there are so many things pending. Bogus
Hey 'Wing' how did you go?
Have not started building yet. Settlement is delayed due to lockdowns.
Hi Wing, Got any updates ?
I was asked to contact the Metricon pre-site manager once the land is titled. I am only worried about their non fixed contact clause that I signed. Not sure what will be considered as variations.
Hi there,I paid a deposit (over $2000) to get a contract on a house built in Turnberry Chase, Curra,Qld over 7 weeks ago now, with no contract yet, and no answers as to when the contract will be completed, for me to view and possibly sign.I was told it "should be before 6 weeks". Spoke to a home advisor ( through the Metricon number)to be told my site manager would call me within 48 hours.Not even having signed a contract (because it is not ready yet),I was slightly puzzled as to why I would have a "site manager"?. Doesn't there have to be a contract, which is agreed upon and signed,before you are given a "site manager"? That site manager hasn't called me,it's been 5 days now?Is this normal? Also, the last 2 contracts I had for previous houses being built,were in my hands to view,agree and sign just after 4 weeks.It will be 8 weeks by the end of this week,if their is no contract.Surely that's not good for people thinking of building with your company,is it?The answer I have been given is "we are waiting for home sewerage treatment plant.Surely that can be done before 8 weeks.My other 2 homes that were built also had to have water and sewerage tanks,yet I got those contracts just after 4 weeks.I am very interested in a response, because if a am to spend a few hundred thousand dollars with your business,I would love to have confidence in doing that.Thanx Mark R.
Hi Mark, we appreciate you reaching out and for bringing this to our attention. We have been able to locate your details in our system and have now raised your concerns with the relevant team members to investigate and have asked for the most appropriate team member to make contact with you as soon as possible to discuss in detail and provide an outcome and/or update. We thank you for your patience while this is being investigated.
Bonnie National Customer Care Australian Building Company EnquiriesABC@abchomes.com.au
Thanks for that.I know we are in a very busy time in the building industry.I get that.I just wish people would contact you to let you know where things are at,as it becomes very frustrating if you are trying to organise money, and time schedules for your life around time frames you have been verbally given.All I want is for my new home to be built,but before I can do that,I obviously need a written contract to agree with, and then sign.
We certainly understand, Mark. Our team will will be sure to make contact and address your concerns as soon as possible. We again thank you for your patience.
Bonnie National Customer Care Australian Building Company EnquiriesABC@abchomes.com.au
Thanx for addressing this.I have complete faith that your company can deliver the products you promise.It's just gets very frustrating sometimes waiting.I know that your company and the entire industry is under extremely busy times,so I hope I don't sound like a serial complainer,so thanx for the response.
I now have the contract,and it was worth the wait,as it came in well under budget.Thank you ABC Homes,you are amazing.Forgive me for my impatience.Looking forward to my new home.Thankyou,thankyou,thankyou.
We are so pleased to hear, Mark! Wishing you all the best with your beautiful new ABC home.
Bonnie National Customer Care Australian Building Company EnquiriesABC@abchomes.com.au
Is it standard practice to get your customers to sign off to agreed total sum, only to come back with a final costing, showing additional cost, i.e. overhead power line clearance and manual material handling cost of over $10k difference!! This was given after commitment of deposit for soil testing and survey report. It’s left a sour taste in my mouth that can only be dispelled by cancelling this whole exercise and making this journey a very tumultuous one! From the beginning, possibly due to the fact that I’m building on my own land, the base line price has continuously slowly climbed skywards like a vine seeking the warmth of the sun. Not to mention my cost of developing the land and working tirelessly towards that process, has made my journey feel like an ant pushing a Boulder up hill! You can understand my ill feelings towards this process up to this point, when I thought an area which you guys had control over, suddenly lumps another $10k on my shoulders!!
Thanks for getting in touch Mo L. We've sent you a message with a couple of questions to ensure your queries are escalated to the most appropriate person. Should you wish to contact us directly, you're welcome to do so via customercare@metricon.com.au. Emily - Metricon Customer Care
Hi, Is ABC homes(Metricon) still reliable?
Hi HC Gohel Gohel, we appreciate you taking the time to reach out. Australian Building Co. and Metricon certainly pride ourselves on delivering quality home builds and customer experiences. We welcome feedback, both positive and constructive in our aim to continuously improve our products and services. Please feel free to contact us via email at: customercare@metricon.com.au Thanks, Emmi – Australian Building Co. Customer Care
Hi It will be really great if I can have the name of the great builders in Ballarat who does turn key project with great service and quality within reasonable price.
Hi Saima D, it’s great to hear you’re interested in a potential build in the Ballarat location. We do apologies for the delay in our response, however, hope you have been able to locate all the details you require for your potential build. If you are still in the process of searching for a builder that’s right for you, visit our website abchomes.com.au or call 13 18 28 for more information. Angela National Customer Care ABC Homes
Is there any Metropolitan 32 house being built in SE Melbourne area at the moment? Would like to have a look from the external to get a feel of the size of the building.
Hi Wing, we appreciate you reaching out and are sorry for the delay in our response. Currently, our Metropolitan 32 design is not displayed within Victoria. We do have various designs on display and hope you have been able to visit. Additionally, if you require further details on locations you’re welcome to view these via our website abchomes.com.au. Have a great day. Angela National Customer Care ABC Homes
Is Frenken home reliable
Hi Swan M. thank you for your question, we are sorry we haven't responded sooner. The Australian Building Company is not affiliated with Frenken Homes. We do however hope you have since gathered all the information you required. Have a lovely day. Angela National Customer Care ABC Homes
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