Barbeques Galore Questions & Answers
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I recently purchased a BBQ from Barbeques Galore in September. The person I dealt with on the phone when I purchased & paid for the BBQ did not inform me that the safety valve had been upgraded. I purchased a "normal gas bottle" from a petrol station it was not compatible with the fixture on the BBQ. The recipient of the BBQ as a gift has had several attempts to purchase an appropriate converter including another Barbrques Galore & Bunnings. Finally the recipient has resolved the issue. I spoke to Tony on Saturday at the Richmond store he was dismissive abrasive & rude. On Sunday we purchased another BBQ NOT from Barbeques Galore & will never again.
Hi Kate. Thank you for your review. I’m sorry to hear you had a negative experience with the service provided. We appreciate you bringing this issue to our attention. We would like to investigate your feedback further. Please send our online team a message through our Facebook page so we may assist you. We hope to hear from you soon. Again, we thank you for your feedback.
I'm not on Facebook & I am not interested in further discussion about your lack of service & inability to apologise. BBQ Galore have been given a phone & online complaint. It was not a review it was a comment on your appalling customer service. there are many places to buy BBQ's!
Hi Kate. Thank you for your feedback. Apologies that you had a negative experience with the service. If you have any questions or need further assistance, you may call our hotline, 1300 139 867, or email us at customercare@bbqgalore.com.au. Thank you.
I have attempted - on two seperate occasions - to obtain proof of purchase in the form of a receipt for an online purchase. Your call centre staff are refusing to provide me with this - as they say it is against your company policy. They will only provide me with a tax invoice, which doesn't outline that the purchase was made. It is a legal requirement under Australian consumer law for proof of purchase (receipt) to be provided. I will take this to ACCC if your call centre staff continue to refuse to provide this.
Don't hold your breath. They won't get back to you.
Hi Sharon. Thank you for your review. I’m sorry to hear you had a negative experience with the service provided. We appreciate you bringing this issue to our attention. Please send our online team a message through our Facebook page so we may assist you. We hope to hear from you soon. Again, we thank you for your feedback.
Are cushions available to buy for a Vase Setting??
Are you able to ring and ask ?
Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.
Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.
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