Bargain Car Rentals Questions & Answers

Be careful; we had to pay an extra $50 per day for insurance; not advised about this until we picked up the car

Yep Same here. Hidden away in the extra terms of the terms and conditions 7.2. Yiu are not insured if you hit an animal or for hail/storm. And you will have to pay all the time the car is off the road. Absolutely stinks. I only chose bargain because they were $20 cheaper - then suddenly $500 more expensive!!!

All our rentals include our minimum cover 'Limited Liability' up to $5,500 with a $500 pre-authorisation held on your credit card. You may purchase external cover with another provider, please ensure you understand what this policy covers you for. You should also know, should you need to make a claim for any damages and out of pocket expenses you will do this directly with your insurance provider.

You may also choose to increase your coverage directly with Bargain Car Rentals, including our highest level of coverage 'Platinum Liability Reduction' which includes $0 excess payable and a $1 pre-authorisation held on your credit card.

Detailed information about our liability reduction options can be found on our website-  external link 

We hired a car for only two days and on the second day it broke down!! Ruined our plans completely.

The deposit amount on CC is /was pending not charged & when our car was returned & ok -this pending charge was removed with 24/48 hrs

The pre-authorisation will automatically be released by Bargain Car Rentals 72 hours after the vehicle has been returned. A pre-authorisation is a temporary transaction where a set amount of funds from a credit card or debit card is put on hold. The pre-authorisation is frozen in your account in the event we need to process payment for damage, or any outstanding charges post vehicle return such as traffic infringement fees, etc.

Once the holding period lapses, the freeze will release and the $500 will be available for you to access. If you cannot see $500 pending on your statement, this means the funds are back to the available balance.

You will not see a credit or refund in your account when you have access to these funds as the money did not leave your account.

Should the funds not be available to you after this period, please contact your bank for more information.

Hi Andrea, Thank you for your question, International drivers permits are required in a number of Australian States and Territories. There are some exceptions. Customers should check what’s required for each state or territory before arriving to collect their vehicle.

An English Licence is still required for States not requiring an International licence.

If your licence is not in English then you do require an international drivers licence.

For more information you can head to our website external link 

Kind regards,

The international drivers permit is expedited by the origin country, hence it is contains information in spanish, since we are Mexicans, and it also contains a list of pages in more languages (including English) which is an official translation from the FIA. Is this accepted right?

Yes, as long as there is a translation for the licence in English than we will accept this.

Hi. I had no problems booking it was when we took the car back. Apex rentals are much better to deal with in NZ and usually have good deals. I don’t recommend bargain rental cars

We never even got a car so cant help

OMG! This exact thing is happening to me just now (Hobart Airport branch) - nearly exact same $$ figures as well.... I had to DEMAND evidence of anything - as I am certain no damage existed in the first place. They didn't even tell me before or after deducting money directly from my account (which I think is called stealing!) I finally received invoices after noticing the deduction and demanding them (which I haven't yet been able to open because I think they are corrupt files), but that doesn't necessarily constitute evidence or a damage report either.

Did they charge you $5000 excess fee?

Thanks

yes... I also have similar insurance. Unless you purchased insurance from them, there's no way for you to avoid the deposit, unfortunately.

Thanks Elaine. It just worries me that they will charge prior to them notifying you that they will be making a deduction.

I also have the same situation. My insurance company asked for a receipt from the service provider who repaired the damages. But they would not send us any details until they get sent the final repair invoice. Do you receive the final repair invoice?

I purchased the basic insurance plan with Budget as my travel insurance covers rental car. However, Budget took a deposit and refused to give it back to me anyways.

Hi Anne, thank you for your question. If this is regarding a current hire, I would suggest calling us on 1300 729 230 so we can assist you. Otherwise, we would suggest calling roadside assistance. Thanks, Josh.

Hi Sophie, thank you for your question. This depends on your bank more than anything. Most of them release the hold between 7-14 business days but some can be up to 31. Have a great day! Josh.