Bay Leather Republic Questions & Answers
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How many years guarantee on leather lounge suite
10 years on the frames only. 2 years on the upholstery, stitching, coverings , nails, glued etc. 1 year on all other components. Which includes recliner mechanisms. When they are selling you a lounge suit they emphasis a 10 year warranty. It’s a sham
Been trying for a week flat out call your chadstone store on this number 0390375835 but no one answers it.
Is there a better way to contact the store without driving there?
I'm over a 90 minute drive on a good day.
Is it possible to still get the Ultimate TV chair recliner? My email is [Email Address Removed]
I require a touch up kit for a Galaxy F/S 2 (E/Mot)3S bought in 2014. The colour listed is Taupe cat25-VO Taupe (23421936). How do I purchase a product to assist restoration. It is only a small area of patches within 10mm square, near the head. Your advice is appreciated.
Hi, We bought a modular leather sofa only 2 years ago. New club Carlton. We are moving to a new house and planned to extend it but the shop told us it was discontinued and they had no other information for us. I am hoping for more luck on ANY type of solution to extending the sofa we paid over $5000 for. An email saying it was going to be discontinued would no doubt be useful for many of your customers. It is currently unfinished as the end piece didnt fit in our space and we planned to buy it later. So disappointed and am guessing we will have to get rid of it and start again. if you have AN Y solutions to our issue - second hand, floor stock for a final chair, recliner or normal 2 or 2.5 size to complete our unit please let us know. Even if we can get the same leather colour to finish off the "open side". Customer service was very average with just a "its discontinued" and nothing we can do for you and no other options given. I hope you can help more!
I bought a Metro leather with modular right hand side with sofa bed In silver grey 6 years ago. The Leather of the removal cushion on top our sofa bed has started peeling. Can you please let me know how much does it cost to replace the cushion or can you please recommend a leather repairer in Sydney who can assist with the repair? Many thanks.
Hi there Teresa,
Could you please send through a photo and the possible purchase information so we can see if its possible to order as a spare part?
Please send through to alexandria@bayleather.com.au
Warm regards,
Bay Leather.
Hi I have a 2.5 box office dual motion lounge. I would like to buy a new motor for one of the recliners. also a little white touch up paint. Can you help with this please
Hi there Robyn, we should be able to order in a new motor for you. ith regards to the touch up, I would suggest having a Leather Doctor come and touch it up as we are unable to supply the paint. Please let me know a contact number and I can call you to get the right details of the motor we need.
Hello Bay Leather, Why are there so many complaints about your sofa quality. In particularly your leather range? Cheers
LOL. Why do you think this is the BLR website?
I thought it was a Review website!
Hi has anyone brought a box office lounge? Are you happy with it ?
Hi, bought 6x dining chairs and all leather parts are peeling off. Can't remember when we bought them and don't have the receipt. I wonder if you can do something about it?
Hi Lorie I’m a customer not a Bay Leather Republic representative... sorry I can’t gelp !
Hi Lorie, Thank you for getting in contact with Bay Leather Republic, if you could email the full name the chairs were purchased under along with which store they were purchased from to online@bayleather.com.au we will be able to assist you.
Warm Regards,
Bay Leather Republic Online
Hi.. my sofas are just over two years old, i've noticed white spots on the area that we set on the most.
Can someone from customer service warranty please email me what to do next?
My email address is shoshflamm57@gmail.com
Thank you
Sussan.
(i'm about to purchase two more sofas and do not intend to go back to bay leather Republic again)
Hi,
We will get in touch with you shortly through your email to answer your query.
Kind regards,
Bay Leather Republic Team
Has any one bought the capri lounge from BLR?. Would like to hear your opinions
Hi, I have bought the Audrey lounge from BLR. It is
beautiful, comfortable, easy to clean and handle, the size is perfect. I think it is excellent and I love it.
No I bought the Audrey lounge and love it
What length of warranty is given for bay leather republic sofas
Hi Diane, our standard warranty is 10 year on Frame and 2 years coverings (leather, foam etc). We also offer 5 year accidental protection plan at an additional cost.
Kind Regards,
Bay Leather Republic Team
Their warranty is a joke and they will no honor it anyway!!!!!!
Their warranty is a joke and they will no honor it anyway!!!!!!
What is the bad chemical smell coming from my new leather couch?
Hi, chemical smell could be due to Australian quarantine fumigation requirement. Please advise your docket number and I will investigate asap.
Hi, I have been just advised by after sale customer service sofa has been removed. Thanks Bay Leather Team.
I just bought an Carlton 3 Seat Sofa. Everything is find but it is really smelly. Does anyone has this issue with your new sofa? I don't think it is the smell of leather. It could be some chemical stuff. Need your inputs.
Hi Dennis, We didn't get any smell the leather is Aniline on our soda.Maybe try to Identify the smell as specific as you can...Could be from the tanning process, do you know what type of leather it is?(cow hide etc) Hope this helps maybe if you receive more feedback you may get to the cause soon enough.
Good Luck
Pauly
Hi Dennis, The smell should disappear within a well ventilated room within 2-3 weeks. A smell can sometimes be apparent with new products as they have been manufactured and immediately bagged and boxed ready for shipping. Please air the sofa out as much as you can and you can also give the sofa a light wipe down with your Care kit. Hope this information helps. Please feel free to contact us further on info@bayleather.com.au if you have any further questions. Kind regards, The Bay Leather Republic Team.
Wondering if your problem has resolved or if you have received a full refund.
I have a BLR Club 7 seater modular lounge, a 2 seater and 2 x 1 seater Club lounges, and a 4 seater theatre lounge - so a significant investment in lounges with BLR. The club lounges were all purchased approximately 4.5 years ago, and have been in storage in proper temperature controlled conditions for 3 of those years. All the club lounges have started to peel in various places - none of them where anyone sits (noting the Leather Doctors comments re oils on the lounge). The leather is peeling along the edges, the back, the sticking etc. They have all been regularly cleaned with leather cleaner. Noting that there appears to be a trend with peeling leather lounges from BLR, what is your initial advice to customers? Regards, Sandy
Don't buy from them in the first place!!!!!
Hi BLR,
BBO closed down at Prospect NSW.
Have it moved somewhere or do you have factory outlet like that anywhere in Sydney?
Hi Tamo, Thanks for your question. You can visit the BBO in Bankstown. Bankstown Outlet -185 Canterbury Road, Bankstown. New South Wales 2200. Kind regards, The team at Bay Leather Republic
Don't buy anything from this company as you'll be wasting your money!!! Inferior quality items and warranty not worth the paper it's written on! Customer service non-existent!
I just ordered a Carlton modular lounge in pebble and now I have read all these terrible reviews I am wondering if you think I should cancel my order as it was only made a few days ago and delivery is not going to be until mid January
I bought from BLR and I saw pebble was in the durable leather selection. My leather is that leather and if it's anything like mine you won't be disappointed. It is January now. Did you end up taking delivery? What's the quality like? I wrote a good review after 1 year
I received my new lounge early January and am very happy with it however I do think they should make the cushions more fuller as I have been sitting on one only as I am here alone and it looks like the leather has stretched not so much that it is a problem. However it has to be the most comfortable lounge ever and is well made. Overall I think this is a great lounge and I am glad about my choice and the colour is lovely
Hi I'm interested in buying 2 box office 2.5 recliners sofas in VO Graphite - any pros or cons?
I bought one and love it. You can't go wrong
I recently purchased the Grand Lodge Sofa 3 and 2 seaters because the store model was super comfortable. The sofas that they delivered however are extremely firm and uncomfortable. Has anyone else purchased the Grand Lodge and how did the comfort level compare when you took delivery?
When I asked the question regarding the quality of the ones on display in the store I was told by the customer service representative that the quality is always different because they are on display - in other words "what you see is NOT what you get".
Hi Catina, we purchased one too and after a few months of use it felt exactly the same as the store. I think it just needs to be worn in like buying new shoes. The display ones are sat on for ages so they have a different feel to the ones that were delivered it just takes time.
Hi Catina, is your Grand Lodge sofa still good? there seems to quite a concerning amount of complaints regarding quality. I have just purchased the sofa and two chairs and to be honest a little worried now. Cheers Ben
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