154 questions from our users
Have made several photo books with Big W, they are no longer available to be viewed, but all the photos I have used in them are there. Also where do I now find the "border/frames" for the photos + embellishments to add?? Sad to say it is all very plain and not as easy to use as previously. I contacted Big W and they informed me that Fuji changed it all last December 2020.
Hi , I have been advised that an original photo book I made, I cannot reorder!! Is that correct , thanks Bev
Hi how do u print off 6x4 photos in the big w store?
I'm trying to print some photos on normal 6" x 4"
Some of my photos are not cropped to this size; they're taller than 4" (although not portrait), so the entire photo won't print
I would like to make the photo smaller so the entire photo fits on the page, how can I do this?
I have made dozens of big W photo books for family gifts and have always been delighted but what has happened to the borders and embellishments and featured topics, ie. weddings etc. The choices are just so very basic, where have they gone.
I have just starting using BigW for photo prints as canvas framed prints. In doing this, I looked around the site's links to find my way around .. there are menus on the left, I think from memory, for the embellishments. Maybe a note sent to them via 'help centre' may help .. they got back to me very quickly when I sent a question to them. :)
Thks. I couldn’t see any embellishments icon and only very very basic backgrounds and frame layouts nothing like the old site. It’s very disappointing..I’ll try again in help centre. Thanks.
Order number: 174452251.
Order date: 29/6/2021
Problem: while i was paying for 1 product, the payment was declined and i re-pay the same order. But after few minutes i saw my account has been deducted two times. I only want to order one photo. And I contacted to big w branch but they didn’t help. Now i want to cancel this order which is made by default. And also want my 10$ Credit back. My details are with this order number. Who ever from bigw photos read this. Help me out with this please. Thank you
How do I get back to my saved project for my photo album please
My photoshop image had a 9mm internal black border to print on my 5 x 7 inch (127mm x 177.8mm) image.
The printed image came out with a 7mm black border. It appears the entire digital image was dilated during the printing process, loosing a surrounding 2mm. This has now effected my mat overlap for framing the photo. Please advise why the print did not accurately reflect the image dimensions when printed.
Does anyone know when they will reinstate the borders around each individual photo?
how do I delete a photo from the photo book I am preparing for printing.
I have already created my photobook in the project area, but now want to change the type of photobook (from A4 to 12x12 - how do I do that?
I have prepared a poster which I would like to order, but when I try to add it to the cart, this message comes up :
"Page has empty image holder(s).
Do you want to continue without addition image(s) to the holder(s)? Any empty holder(s) will be deleted."
Can you please tell me if this means the picture won't be printed on the poster as shown? I'm sorry, I don't understand the jargon or what image holders are.
Oddly, I have been making these posters annually for seven years and never seen a message like this before when I'm ready to order.
Incidently, I see that the software has been 'upgraded' but I don't find it nearly as user friendly as it used to be. A shame.
Sounds like your images are not loaded from your computer to the image holder. Suggest you keep trying to load them. If not you can go to a BigW - if there is one near you - and they will assist you on their computers. Take a USB with images on it. I agree about the changing of technology going backwards. I loved Windows 7 and absolutely hate Windows 10 .
Thanks Murray for responding. I've loaded and loaded and loaded the pic and three copies are sitting there for me to select from. The strange thing is that I can see the poster with the picture on it and where the edges are etc., exactly like I've done so many times before and even when I reopen the project, the picture is there, sized and ready to go ... wish I could attach a pic here. It just comes up with that message, and I don't want to order in case it comes back blank.
Get an answer from our members
Other Photo Printing Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.