Trying to port number from optus to boost get to last part of activation after everything verified and comes up with something went wrong try again later. Have had numerous attempts but no success
Hi imrogers1962,
Thank you for reaching out to us. Could you kindly provide us your account details via info@boost.com.au so a member of our team can assist with your activation.
We look forward to hearing from you.
Kind regards
Boost Mobile
I am changing from the Optus network to Telstra. My phone is unlocked, I have purchased a Boost SIM card. When trying to activate it online, I can't get past the id verification. I had 2 tries with my licence and one using my Medicare card. All attempts had an 'unable to verify message'. I only got 3 attempts. What do I do next?
Hi Alison,
Thank you for reaching out to us. Could you kindly send us your contact details via info@boost.com.au so a member of our team can assist you with your sim activation.
Kind regards Boost Mobile
Can I put my existing 365 day boost mobile sim into a new phone and it the new be phone will then be active immediately?
Hello there, I have previously used a Boost sim in my phone and a month ago changed my mobile prepaid sim to Telstra for the $35 for 60 G deal (of which I didn't realise was only for the purchase of the new sim card). I have now realised that the Telstra recharge prices from Telstra are not within my budget and I wish to go back to Boost. I still have the original Boost Sim card. Am I able to switch the Telstra sim card over with the original Boost sim or do I need to buy a new card? Thank you, Emma.
Hi Emma, You will just need to purchase a Boost sim to come back to Boost Mobile. You can either purchase a $2 sim and activate it with the same number and recharge or you can purchase a value sim ie. 12mth sim for $300 currently on sale on our website for $270 for new customers (you would be considered new as you are currently with Telstra and it is a new activation you are doing with Boost with an existing number). Check out external link for your options.
Any questions, feel free to reach back out to us.
Kind regards Boost Mobile
Hi how do I move my existing boost sim to a new phone ? the new phone is a telstra phone, Tony C
Hi,
Your Boost sim should work in the Telstra phone, as Boost is on the Telstra network.
Kind regards Boost Mobile
I want to port my post paid Telstra number to $230 365 day Boost SIM. Have bought the $230 sim pack and go to external link and keep existing number and punch in Telstra number to get boost to send a code to Telstra number to validate, I get "something we wrong, please try again later" on boost web portal. Can't get around this. Have tried X6 time over a number of days. How do I proceed.
Hi Ru B, Could you kindly send us your contact details via info@boost.com.au so that we can give you a call to assist in your activation. Alternatively, you can call 1800 100 933 or chat to us online via our website external link .
Kind regards Boost Mobile
Gday, Chris here. Can I transfer my existing number to the Boost170GB $230 without buying a phone, and is my Samsung A20 ok for this system. I live at Angledool NSW 2834.
Hi Chris, Thank you for choosing Boost! We appreciate your decision to join our network. You don't need to purchase a phone with us, simply purchase the SIM with the plan you are interested in here external link . We recommend checking our website coverage map as well external link to ensure the best experience, as we currently support the 3G network in your area.
Hope this helps.
Please let us know if you have further questions.
Sincerely, The Boost Mobile Team
My brother is with Telstra and wants to change to Boost. What is the best method.
Some people say you have to get a non Telstra Sim and swap out then to boost
Hi Davro, Thank you for considering Boost as your preferred choice! We truly appreciate your interest in our services. We're excited to share that the process of transferring your number from Telstra to Boost has been streamlined. It's now a simple porting process that you can easily follow on our website here: external link . We look forward to welcoming your brother to the Boost family and providing a seamless experience.
If you have any questions along the way, please don't hesitate to reach out to us. Thank you again for considering Boost, and we can't wait to have you onboard!
Best regards, The Boost Team
Thank you for your answer. Hopefully anyone else wondering finds this on searching. I am long term happy Boost customer and have recommended it to others and now my brother.
Hi DavRo,
Thank you so much for your loyalty! We appreciate your business and bringing your family over to us.
Have a good one! Cheers, The Boost Mobile Team
Why did boost send me a renewal notice 4 months before my my term was due. I was dealing with the death of my father and so I didn't check it and just paid it. So now I am paying for 2 overlapping services on 1 number. Why wont Boost just ad this payment to the end of my existing contract? Why did Boost refuse to talk with me about the matter due to them putting another person as the authorised person for my account without out my knowledge or approval or a enduring power of attorney document.
Hi Conrad, First of all, I want to extend my deepest sympathies for the loss of your father. I can imagine how challenging it must have been for you during that time, and I'm truly sorry for any distress caused by our renewal notice.
I completely understand your frustration and confusion about the situation. It seems there was an unfortunate mix-up, and I apologize for any inconvenience it has caused. We want to make this right for you.
To investigate and resolve this matter, we'll need some more details from you. Could you kindly get in touch with us at info@boost.com.au? Our team will be more than happy to assist you directly and address your concerns about the overlapping services and unauthorized account changes.
We take customer satisfaction seriously, and we're committed to making sure this issue is resolved promptly and fairly.
Again, I'm truly sorry for any distress this situation has caused, and I assure you that we'll do everything we can to fix it.
Looking forward to hearing from you at info@boost.com.au so we can sort this out together.
Best regards, The Boost Mobile Team
My name is Kevin could you please tell me why I can't connect on boost mobile I have activated my sim card but it just won't work it will work with my home internet but not with the sim
You will have no solution Boost mobile does not take care about their custumers Never again
Hi Kevin, We're sorry to hear that you're having trouble connecting with Boost Mobile. We understand how important it is for your service to work properly. We'd like to assist you further in resolving this issue. Could you please send us an email at info@boost.com.au with more details about the problem you're facing and your best contact number? Our team will investigate the situation and provide you with the necessary support to get you connected. Thanks for reaching out, and we look forward to helping you out.
Kind Regards, The Boost Mobile Team
Hey Xavier! We're really sorry to hear that you feel this way. We apologize if you've had a negative experience in the past, and we'd like to understand more about the issue you faced in order to assist you better. Could you please send us an email at info@boost.com.au with details about your specific concerns and your best contact number? so please reach out to us via email, and we'll do our best to provide the assistance you need.
Sincerely, The Boost Mobile Team
I have a Boost prepaid sim. If i only pay for 28 days, how long does my number remain active to receive incoming calls?
Hi Mal, Thanks for reaching out to us and happy to answer your question. We have an active period policy that ensures your number remains active for 6 months from the date of your last recharge. This means that as long as you recharge within this 6-month timeframe, your number will remain active and accessible for calls, texts, and data usage.
Please let us know if you have further questions.
Thanks!
I am researching various mobile SIM providers and am requiring one that uses the TELSTRA network as the network I am currently with which is a big provider has some coverage issues. After reading several reviews on this site your reviews are not that positive. Alot of reviews are two stars or less, why is your service lacking? And you are always having to rectify these issues.
Hi there, Thanks for reaching out and sharing your concerns about the reviews you've read. We understand that positive reviews play a significant role when choosing a mobile SIM provider, especially when it comes to network coverage.
Firstly, we apologize if the reviews you came across were not as positive as you expected. We have a dedicated team that focuses on resolving any concerns raised by our customers. Each review or issue reported is taken seriously and goes through an escalation process to ensure it receives the attention it deserves.
While negative reviews can be disheartening, we see them as an opportunity for improvement. They help us identify areas where we can enhance our services and address any shortcomings. We genuinely value customer feedback and use it as a driving force for ongoing improvement.
If you have any specific questions or concerns about our service or coverage, we'd be more than happy to address them. We want to ensure that you have all the information you need to make an informed decision. Our aim is to provide a reliable network that meets your needs.
We appreciate your interest in Boost Mobile as you research different SIM providers. If there's anything else we can assist you with or if you have any further inquiries, please don't hesitate to reach out. We're here to help!
Kind Regards, The Boost Mobile Team
Why is Boost Mobile always so hopeless, nothing will open
good question. but when i used the email they sent i got a quick response and resolution. not even going to turn the in to ombudsman
Hi Ray, I'm sorry to hear that you're experiencing issues with your Boost Mobile service. Can you please email us at info@boost.com.au with your contact details? Our customer service team will get back to you as soon as possible to resolve the issue.
Thank you!
Do I keep my unused data after recharge?
Hi Anthony, Thank you for reaching out to us. We're glad to inform you that Boost Mobile offers data rollover for short term expiry plans. This means that if you recharge before the expiry date of your current plan, any unused data will roll over to your next recharge.
If you have any further questions or concerns regarding our plans and services, please do not hesitate to contact our customer service team by emailing us at info@boost.com.au. They will be more than happy to assist you.
Kind Regards, The Boost Mobile Team
What is the Boost coverage like in Central Australia? Travelling up there soon. Vodaphone is non existent
It's the full Telstra network. Best to check the coverage maps for where you're going specifically. Central Australia is a big area.
Hi Andy,
We do have the full coverage of Telstra Network. Please check your area here: external link
Hope this helps.
Thank you!
The Boost Mobile Team
Hi how the network and data coverage for greater Adelaide area?
Hi Sumeera, Thanks for getting in touch and asking about our network and data coverage in the greater Adelaide area. We're happy to say that we've got you covered! Boost Mobile operates on the Full Telstra Mobile Network, so you can enjoy reliable coverage across most parts of Australia. You can check out our coverage map at external link to get a better idea of the coverage in your area.
If you have any more questions or concerns, please don't hesitate to reach out. We're always here to help!
Best regards,
The Boost Mobile Team
Do I need to change my current postpaid Telstra account to prepaid before porting to Boost prepaid?
Hi Hayley, Thanks for reaching out to us! There is no need for you to switch to a Telstra Prepaid account if you are using Telstra Post Paid. You just need to purchase the new Boost SIM card. Please note that you need your number to be active so we can send PPV ( pre port validation code) as part of the process.
Hope this helps.
Best Regards, The Boost Mobile Team
I'am looking at joining Boost on an annual plan but also I will be travelling overseas, during that period for 28 days (areas covered by your international roaming) but can only purchase 14 day plans. The Q&A for international roaming is confusing as it says I can't purchase another 14 day plan overseas once the first plan is used up, but elsewhere it says you should buy once overseas. Could you explain if its possible or not?
Hi there, Sorry for the confusion. Would you mind sharing the Q&A link about the international roaming details so we can verify the information? As for recharging, you can definitely extend your recharge by purchasing another roaming pack.
Hope to hear back. Thank you!
Link to FAQ. external link The confusing part is under the question “how do you purchase international roaming”. This says you can’t purchase international roaming on the website. Can you purchase via the mobile app when overseas???
Hi there, Thanks for sending that. We're happy to confirm that you can easily add this pack via the Boost Mobile app! Simply log in to the app, head to the "Extras" tab, and you'll see the option to add an international roaming pack. From there, you can select the pack that best suits your needs and add it to your service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Hi there just wandering how I can get my husband a micro sim card for his new phone, as he has the standard card but he would like to keep his same number as well, with you guys, as he has an old phone. Thank you Lorrelle 0427 299173.
There is a standard sim cutter to make it into a microsim. I think ebay sells them..Otherwise call the company and ask for a sim replacement
Hi Lorelle,
Thanks for reaching out to us! All Boost SIM packs contain Trio SIMs which include the Micro Sim. :)
After you pay to have a sim card sent to you what is the expected time frame to West Australia? Been waiting with no updates.
Hi Peter, Thanks for reaching out to us. I am very sorry to hear that you haven't received the order yet. We usually have the following standard timeframe: Metro Areas – 2-5 business days for capital cities – Sydney, Melbourne, Adelaide, Perth, Canberra, Darwin, Hobart & Brisbane (order before 4 pm).
Non-Metro or Regional / remote areas – 3-7 business days
Unfortunately, there is an ongoing delay for orders being sent to WA. Please refer to the AU Post notification here: external link .
That said, can you please email me at info@boost.com.au with your order number so I can escalate it to our team to verify the current status?
I hope to hear back from you soon!
Sincerely, The Boost Mobile Team
Get an answer from our members and Boost Mobile representatives
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