Brosa Furniture Questions & Answers

Thanks for sharing. Have you received your refund from anz yet?

Hi Lorraine, there is a temporary issue with dispatch to some regional areas, which is based on the huge resource issue with labour shortages that the logistics industry is currently experiencing. We are however working hard to find a solution and hope to include most areas within our delivery range again soon. Thanks for understanding.

Sorry, I can’t help you there!

Hi there!

We can assure you that all our reviews are 100% authentic.

Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well.

Best regards, The Brosa Team

Hello Almost A., I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer. I only gave a review to the Alessia armchair I bought from Brosa. Sorry I can’t help you further.

Good luck with your enquiry. G.

Hi there! We don't have the Goldie Swivel Chair on display in our studios at the moment. But our return policy got you covered, in case you're not happy with the product: external link  If there's anything else we can help with, don't hesitate to reach out!

Warm regards, Your Brosa Team

Hi Yildiz! Depending on where you're located, you can see the Marie Dining Chairs in our showrooms in Melbourne (Fitzroy) and Sydney (Rosebery). The Clovis Bar Stools are on display in Melbourne only.The Baker Dining Table is currently not on display, but we still got you covered with our change of mind return policy - please read the details here: external link 

Feel free to contact our chat team via the website if you have any further questions that we can help with!

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Sorry to hear that. Did you order something and how long have you been waiting?

Hi Ilani, the availability/lead time for each item is displayed on the product page. Additionally, please allow approximately 5-7 business days for transit from our warehouse to you.

Don't do it! I placed an order in October for a late November delivery and the couches were never delivered. I didn't get a full refund until April. I was chasing the order up regularly from January but customer service is hopeless and full of excuses. At one point the shipping company told me the product had been in their warehouse for so long it was damaged and sent back to Brosa, but then the next day a delivery driver arrived and tried to deliver the damaged product! It seems like they are quick to accept orders (and your money!!) but don't have the supply chain competence to actually deliver products when they say they will.

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac

My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised delivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

Hi Melinda I am more than happy to help if you can please email me at support@brosa.com with your order number I will look into it promptly.

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

Please change my star ranking to 1 star as I am unable to do so.

Hi Greg, I am so sorry you have not heard anything from us, that is certainly not the norm. We endeavour to contact and communicate to customers when delays are experienced. Unfortunately as your delivery address is outside Metro areas we use a logistics partner who was highly impacted over Christmas and New Year with high volumes of freight and 20% less staff due to covid. Certainly not ideal or the experience we want for our customers at all. I have looked up on your order and I can see it was delivered on the 8/2. We are so sorry for the disappointent.

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome. The live chat was extremely helpful And chased up delivery information etc for us. We chose products they had in stock So that helped. We didn't have any complaints. The products were exactly as described. SJS

Thanks for that.

Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in order to bury recent 1 star reviews. Refer to my review a photos posted.

Rockhampton

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

It arrived in the shape of the Ottoman (folded), nearly ready to use. just need to undo the packages of the matt. The packages is a square cube shape, as big as the folded Ottoman. As a small lady like me, I will need someone to help me in unpacking the package. other than that, close to 0 assembly. hope it helps?

Hi would like to know if the Black Gina Table comes in a added extended design Thanks