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Brosa Furniture Questions & Answers
56 questions from our users
I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
Hi there!
We can assure you that all our reviews are 100% authentic. ...
Read more Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa TeamHi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?
Hello Almost A.,
I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer.
...
Hi there!
We don't have the Goldie Swivel Chair on display in our studios at the moment. But our return policy got you covered, in case you're not happy with the product: https://www.brosa.com.au/pages/returns-and-refunds...
Read more If there's anything else we can help with, don't hesitate to reach out! Warm regards, Your Brosa TeamHi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
Hi Yildiz! Depending on where you're located, you can see the Marie Dining Chairs in our showrooms in Melbourne (Fitzroy) and Sydney (Rosebery). The Clovis Bar Stools are on display in Melbourne only....
Read moreThe Baker Dining Table is currently not on display, but we still got you covered with our change of mind return policy - please read the details here: https://www.brosa.com.au/pages/returns-and-refunds Feel free to contact our chat team via the website if you have any further questions that we can help with!Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...
Read moreorder to bury recent 1 star reviews. Refer to my review a photos posted.I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.
Sorry to hear that. Did you order something and how long have you been waiting?
Hi Ilani, the availability/lead time for each item is displayed on the product page. Additionally, please allow approximately 5-7 business days for transit from our warehouse to you.
Has anyone purchased the Brosa Sondra Sofa Bed?
Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...
Read moreorder to bury recent 1 star reviews. Refer to my review a photos posted.Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable ZacMy experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...
Read moreorder to bury recent 1 star reviews. Refer to my review a photos posted.Why has Brosa not contacted us about our extremely overdue delivery of a sofa that we paid for back in early 2021?
Shocking customer service!
Hi Melinda I am more than happy to help if you can please email me at support@brosa.com with your order number I will look into it promptly.
Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...
Read moreorder to bury recent 1 star reviews. Refer to my review a photos posted.If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com
Please change my star ranking to 1 star as I am unable to do so.
Hi Greg, I am so sorry you have not heard anything from us, that is certainly not the norm. We endeavour to contact and communicate to customers when delays are experienced. Unfortunately as your deli...
Read morevery address is outside Metro areas we use a logistics partner who was highly impacted over Christmas and New Year with high volumes of freight and 20% less staff due to covid. Certainly not ideal or the experience we want for our customers at all. I have looked up on your order and I can see it was delivered on the 8/2. We are so sorry for the disappointent.Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?
I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your...
Read more mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for de...
Read moreliveries. They were great and the quality of the furniture is awesome. The live chat was extremely helpful And chased up delivery information etc for us. We chose products they had in stockThanks for that.
Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?
Where is your Location please
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Hi, are the bed frames modular / easy to put together? How is the bed delivered? In a flat pack or easy to put together pieces?
It arrived in the shape of the Ottoman (folded), nearly ready to use. just need to undo the packages of the matt. The packages is a square cube shape, as big as the folded Ottoman. As a small lady ...
Read morelike me, I will need someone to help me in unpacking the package. other than that, close to 0 assembly. hope it helps?I have ordered a number of pieces from Brosa in the last year and have been very happy. I am thinking about ordering a pair of custom armchairs in the same fabric for my lounge room, but recently read a concerning review. The customer said the chairs they received were different colours and Brosa were not helpful at fixing this problem. The chairs I am looking at would be more than $1000 in total and they take about 4 months the be made so it’s a lot of time and money. Does anyone have any experience of custom orders with chairs? Any issues with fabric on different pieces not matching?
Can I change the legs on my 2 seater Mondello sofa? If so do you sell sofa legs seperately?
I have submitted a request online for two returns and included photos of the damaged goods. I have not been able to speak with anyone except one email on Friday asking a question which I have since answered. Why don't you have a phone number on your website to better sort out this kind of problem?
Hi Glow! We are very sorry for the issues with your order. We can see that our team is in touch with you to resolve the issue at the earliest.
Hi, What are the measurements of the Extendable Baker table? Thanks Angie
Hi Angie! The dimensions of the Baker Extendable Dining Table are H75 X W180 (extended: W230) X D100. You can also find these (and more information) on the bottom of the product page: https://www.bros...
Read morea.com.au/products/baker-extendable-dining-table?SKU=TBLBAK01WHTDelivery time for bed heads?
Hi Iman! The delivery times depend on the availability of the item and your location. Please email us with the exact product you're after, and your state/postcode to hello@brosa.com, and we will check...
Read more the lead time for you. You can also find more information about transit times here: https://www.brosa.com.au/shipping-deliveryGet an answer from our members and Brosa Furniture representatives
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