?
? !
1 photo
Brosa Furniture

Brosa Furniture Questions & Answers

4.4 from 1,276 reviews · View Statistics

45 questions from our users

huda a.

huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue

Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.

Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
MEW

MEWasked

Hi, are the bed frames modular / easy to put together? How is the bed delivered? In a flat pack or easy to put together pieces?

1 answer
Joanne N.
Joanne N.

It arrived in the shape of the Ottoman (folded), nearly ready to use. just need to undo the packages of the matt. The packages is a square cube shape, as big as the folded Ottoman. As a small lady like me, I will need someone to help me in unpacking the package. other than that, close to 0 assembly. hope it helps?

Mcgmelbourne

Mcgmelbourneasked

I have ordered a number of pieces from Brosa in the last year and have been very happy. I am thinking about ordering a pair of custom armchairs in the same fabric for my lounge room, but recently read a concerning review. The customer said the chairs they received were different colours and Brosa were not helpful at fixing this problem. The chairs I am looking at would be more than $1000 in total and they take about 4 months the be made so it’s a lot of time and money. Does anyone have any experience of custom orders with chairs? Any issues with fabric on different pieces not matching?

1 answer
Rosa
Rosa

Hi would like to know if the Black Gina Table comes in a added extended design
Thanks

Fay

Fayasked

Can I change the legs on my 2 seater Mondello sofa? If so do you sell sofa legs seperately?

No answers
glow

glowasked

I have submitted a request online for two returns and included photos of the damaged goods. I have not been able to speak with anyone except one email on Friday asking a question which I have since answered. Why don't you have a phone number on your website to better sort out this kind of problem?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Glow! We are very sorry for the issues with your order. We can see that our team is in touch with you to resolve the issue at the earliest.

Angie

Angieasked

Hi, What are the measurements of the Extendable Baker table? Thanks Angie

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Angie! The dimensions of the Baker Extendable Dining Table are H75 X W180 (extended: W230) X D100. You can also find these (and more information) on the bottom of the product page: https://www.brosa.com.au/products/baker-extendable-dining-table?SKU=TBLBAK01WHT

Iman

Imanasked

Delivery time for bed heads?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Iman! The delivery times depend on the availability of the item and your location. Please email us with the exact product you're after, and your state/postcode to hello@brosa.com, and we will check the lead time for you. You can also find more information about transit times here: https://www.brosa.com.au/shipping-delivery

Nic

Nicasked

Hi we just received a gaslift bed which is gorgeous but our mattress appears to be bigger than a normal size and our bed looks ridiculously high now. Are we able to disassemble, put back in packaging and return? It’s withinyhe 7 days

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Nic! We do offer a 7 days return policy for unused products if they can be returned in their original packaging. Could you please submit your return request here: https://www.brosa.com.au/pages/product-return-and-parts-request

Robyn D

Robyn Dasked

I am considering purchasing the Camila 3-Seater Sofa. Is there anyone out there who has purchased this Sofa, and can give me feedback regarding the quality and comfort of it?
Many thanks,
robyn

No answers
Natalia

Nataliaasked

I really like Luca armchair. Can it be done in leather?
Is the support at the bottom of the chair web or timber?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Natalia! At the moment, the Luca Armchair is only available in our Signature Premium fabric. The support underneath the seating cushion is timber.

Heron

Heronasked

Do you provide an assembly service for beds?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

At the moment, we only offer an assembly service for sofas in Metro Melbourne and Sydney areas. However, we're striving to introduce assembly services for other products soon.

Carol

Carolasked

I live in a tiny seniors unit and am wondering if you can make a dinning table to order smaller than the MIA one shown
Carol

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Carol! Unfortunately, we can't customise orders. However, we might have something in our product range that fits your space. Did you have a look at the Mokuzai Dining Table? If you wish, you can send our stylists an email to hello@brosa.com and provide some details about your dining area, so they can give you some recommendations.

Phillip K

Phillip Kasked

Looking at sitting in one of the chairs, is there a studio in Sydney?

2 answers
Brosa Furniture
Brosa F.Brosa Furniture

Hi Phillip! Yes, we have a studio in Sydney, it's located in Alexandria. Book your free appointment here: https://www.brosa.com.au/studio/sydney

Barry
Barry

Do not buy, terrible quality, dont waste your time mate

Belle

Belleasked

Do you provide armrest protectors for Charlotte sofa?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Belle! We don't offer armrest protectors at this stage.

Jules D

Jules Dasked

Any reviews on the Megan gas lift king bed? Just purchased!

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Jules! Do you have any specific questions about the product that we could help you with?

Ashley

Ashleyasked

Is there a way of estimating the returns fee? I would like to purchase an armchair to be delivered to Brisbane. The website says that there is no shipping fee for that product to my post code (4065). However, if I don't like the chair and wish to return within 7 days, what would the return fee be? I need to know this information before I would consider buying an armchair from you. For example, if the chair is $400 with free delivery to Brisbane, and I find out that the return fee back to Melbourne is $350, then there is no way that I would buy your product. However, you do not provide this important information.

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Ashley! This depends on the specific armchair and your location. Could you please call us at 1300 027 672 and provide us these details? We can then calculate the exact re-shipping fee for you.

Jean Banks

Jean Banksasked

I returned 6 Espen chairs + 2 Bar Stools last week.
Can you confirm that you have received them?
Return Con note MFW04814818
Thanks
Jean Banks
[contact details removed]

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Jean! It looks like to already talked to one of our support representatives today? If you have further questions/concerns regarding your return, please call us at 1300 027 672 so we can help you immediately. Best regards, The Brosa Team

DST

DSTasked

Looking at purchasing Zoe chairs but am in Brisbane and am wondering about how comfortable they are?

4 answers
Brosa Furniture
Brosa F.Brosa Furniture

Hi there,

Unfortunately, we don't have a studio in Brisbane as of now, but we surely understand that you want to see the Zoe Dining Chair in person before you commit!

We offer a 7 Days Return Policy - no questions asked. Please find more information here: https://www.brosa.com.au/pages/returns-and-refunds

Don't hesitate to call 1300 027 672 or email to support@brosa.com in case you have further questions!

Best regards,
The Brosa Team

Tan
Tan

Do not buy anything from them....I wish there is an option to attach photos of what was advertised on their website and what actually turned up at my place. Totally different. Not matching the design and very bad quality

Lee
Lee

I purchased 6 x french beige Zoe dining chairs, they are beautiful& soooo comfy that I am about to purchase 4 cloud grey ones for my casual dining table.
Very happy customer from Gold Coast.

Page 1 of 3

Get an answer from our members and Brosa Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.