Brosa Furniture Questions & Answers

I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

Has anyone purchased the Brosa Sondra Sofa Bed?

Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.

Why has Brosa not contacted us about our extremely overdue delivery of a sofa that we paid for back in early 2021?
Shocking customer service!

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?

Where is your Location please

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

Hi, are the bed frames modular / easy to put together? How is the bed delivered? In a flat pack or easy to put together pieces?

I have ordered a number of pieces from Brosa in the last year and have been very happy. I am thinking about ordering a pair of custom armchairs in the same fabric for my lounge room, but recently read a concerning review. The customer said the chairs they received were different colours and Brosa were not helpful at fixing this problem. The chairs I am looking at would be more than $1000 in total and they take about 4 months the be made so it’s a lot of time and money. Does anyone have any experience of custom orders with chairs? Any issues with fabric on different pieces not matching?

Can I change the legs on my 2 seater Mondello sofa? If so do you sell sofa legs seperately?

I have submitted a request online for two returns and included photos of the damaged goods. I have not been able to speak with anyone except one email on Friday asking a question which I have since answered. Why don't you have a phone number on your website to better sort out this kind of problem?

Hi, What are the measurements of the Extendable Baker table? Thanks Angie

Delivery time for bed heads?