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Burbank

Burbank Questions & Answers

VIC, QLD, NSW / ACT, SA
3.8 from 1,167 reviews

183 questions from our users

Jay C

Jay Casked

VIC

Hi
Re: Job 13923 in Point Cook.
Our house took 18 months to compete with 4 site supervisors and issue after issue after issue.
There are pending defects that need to be rectified as per PCI during handover and the site supervisor is not showing much interest. I asked the leftover hard rubbish to be removed which was simply dumped on the opposite vacant block so I had to have it removed at my own expense because the don’t want neighbours to think that we are illegally dumping rubbish.
Could you please assist us in rectifying pending defects so it does not affect our review to be left soon on this website? Thanks

4 answers
Burbank
Burbank H.Burbank

Hi Jay,

We are sorry to hear about your Burbank experience.
Can you please send us an email to forums@burbank.com.au along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.

-The Burbank Team.

Jay C
Jay C

Thanks for the prompt reply. The defects are not part of the maintenance but they are items the PCI and during handover they are also noted on the PCI sheet and the site supervisor was suppose to fix them. Warranty team will knock it back and will advise me to follow up with the site supervisor. This is our second house with Burbank and I am aware of the processes. Could you please follow up with the constructions manager? We are really frustrated coz we are just stuffed around by Burbank and there is no one who is helping us. We waited 18 months for the house and we are still chasing Burbank to fix the defects, it is disappointing.

Burbank
Burbank H.Burbank

Hi Jay,

Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to forums@burbank.com.au along with the defects list and we will pass it onto them for you.

-The Burbank Team.


lalala

lalalaasked

Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks

4 answers
Burbank
Burbank H.Burbank

Hi There,
Where is it that you are looking to buy?

-The Burbank Team

lalala
lalala

Diggers rest

Burbank
Burbank H.Burbank

Hi There,

If you could please send an email to forums@burbank.com.au with your best contact details, I will get one of our sales consultants in diggers rest to answer any questions that you have.

-The Burbank Team


Khem Kandel

Khem Kandelasked

VIC, Altona

I have looked the reviews it made me not to join with Burbank and felt not reliable any one can give right information please thank you

2 answers
Joshua Mallia
Joshua Mallia

Hey Khem
My partner and I attended last week and they were helpful and great. Everyone has a different experience so I would give them a go.

Burbank
Burbank H.Burbank

Hi Kandel,

We are sorry to hear of your concerns about Burbank. If you would like more information please feel free to send us an email at forums@burbank.com.au and we will be happy to answer any questions that you have.

-The Burbank Team.


Sanjeev S.

Sanjeev S.asked

VIC, Melbourne

I had very bad experience with burbank
I bought two years old house built by Burbank. Water coming from shower to my bedroom walkingrob.i emailed with the picturesone of staff of Burbank. They come but they didn't fix my problem I am so upset

1 answer
Burbank
Burbank H.Burbank

Hi there Sanjeev,

I'm disappointed to hear your Burbank journey hasn't been seamless.

If possible please send an email to forums@burbank.com.au with your job number, address and concerns and I will have this matter followed up.

- The Burbank Team


RAMANDEEP M.

RAMANDEEP M.asked

SA

Burbank representative took my initial deposit but now refusing to give back .we cancel to proceed with Burbank ,every step is increasing the price.do not recommend them . They are a big cheaters ,estimate the price then it will double up until you reach your final step .do not build with them .if we didn’t get our deposit back we will escalate the matter further

2 answers
Burbank
Burbank H.Burbank

Hi Ramandeep,

I would love to look into this further for you.

If possible could you please email me at forums@burbank.com.au with all of your details and I will investigate this further.

- The Burbank Team

RAMANDEEP M.
RAMANDEEP M.

Thanks for the reply I sent you an email with details.


Wahegurupal Singh

Wahegurupal Singhasked

I didn’t build with Burbank but your representative took initial deposit and didn’t refund. There was no work done at all. I would like to escalate the matter if I don’t hear anything in 2 business days.
Mani
0430812322

2 answers
Burbank
Burbank H.Burbank

Hi Wahegurupal,

If possible could you please send me an email through to forums@burbank.com.au with all of your details and I will have this matter followed up.

- The Burbank Team

Wahegurupal Singh
Wahegurupal Singh

Thanks, I have emailed you to review.


biky lelo

biky leloasked

VIC, Melbourne

i would like to apply bricklaying contractor in western Melbourne region,

1 answer
Burbank
Burbank H.Burbank

Hi Biky,

Thanks for reaching out.

Please send an email through to build@burbank.com.au with all of your details and area you are able to work in and if we require your services someone from our construction team will make contact.

Many thanks, Sam


Vipul Behl

Vipul Behlasked

Hi Guys,

Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?

3 answers
Burbank
Burbank H.Burbank

Hi Vipul,

Thanks for reaching out.

If possible could you please advise which state you are from and I will be able to check with our Displays team.

- The Burbank Team

Vipul Behl
Vipul Behl

Victoria. I am building in Manor Lakes suburb

Burbank
Burbank H.Burbank

Hi Vipul,

I have just checked with my displays team, unfortunately we do not have this particular laminate flooring in our display homes.

- The Burbank Team


Rajpreet D.

Rajpreet D.asked

VIC

Normally what is time frame to build 24sq. House?

1 answer
Burbank
Burbank H.Burbank

Hi there,

Lovely to hear from you.

This is a question we frequently receive from prospective customers- how long will it really be until you get the keys to your new house?

Well the short answer is, every house varies. Depending on the complication of your build, whether it is a single or a double storey design, if it is on sloped land and so on can all impact the time of the build. Additional factors include extreme weather conditions, delays in the required approvals from council and town planning and so on. It’s important to keep in mind that the reasons for delays are by no means restricted to Burbank- all builders are faced by the same challenges.

We usually say that a standard single storey home should take 4-6 months in construction.

At Burbank, we offer our customers Guaranteed Site Starts, which are available for those whose land is ready and when the developer has completed all roads and services to their land.

A Guaranteed Site Start date also assumes the customer available for appointments as requested to ensure we remain inside the scheduling dates and also assumes that a customer is able to make decisions quickly (within reason) and sign off on documentation ensuring the ball continues to roll throughout each stage of the build.

You’ll discuss these intricacies with your New Home Consultant who is an expert on all things house and land, and once you have finalised all of your sales paperwork and completed the sales process (i.e. selected the design you like and all changes) a Guaranteed Site Start day can be offered.

The administration period takes approximately 12 weeks from when you complete the sale process, so you can be on site within 12 weeks of completing your sales process.

The time frames of construction in itself as previously mentioned vary from home to home, however as a rough guideline we say the process will generally take anywhere from 4-12 months. The exact forecast will be highlighted in your contract which will also provide a completion date set at the beginning of the build. Further, the contract will detail how much Burbank will reimburse you should the build exceed this timeframe.

This will of course allow you to arrange all that you need to in terms or organising the timing of varying factors.

Another benefit of building with Burbank is our new platform ‘MyPlace’, which allows you to track the progress of your land through an online platform with graphs and imagery of your site so that you can see you home as it moves from stage to stage.

Hopefully this sheds some light on your queries- we understand how enormous the decision is when it comes to choosing a builder and hope this clarification has provided you confidence in choosing Burbank- we’ve been building homes in Australia since 1983 and we would certainly love to build yours.

Many thanks, Sam :)


Jay C

Jay Casked

VIC

Hi Sam,
I am building with Burbank in Point Cook. I have copied you in an email last week. The whole process is taking a toll on my wife and my mental health. Could you please look in to our file? There are two many issues mostly similar to what has been reflected in the Victorian reviews and I don’t want to list them yet. They recently changed our building supervisor and it’s been two weeks since he has taken over and he is still trying to get his head around the job and all he wants done is to do a clean up of the site and it has taken him two weeks to do that and the only cleaning done on site is the front waste cage being empty and that’s it. I spoke with him over the phone last week and he came across a bit rude so I finished the call as it was not getting any where. Also, I gave him few days notice to meet on site but apparently he could make it at that time and wanted me to meet him 6:30am on site when it is still dark with scaffolding and trip hazards every where. Could you please assist if possible? I wanted to give you an opportunity before I leave my feedback and take this further with the state manager and Burbank CEO. Hand over date as per contract is 20th April 2019. Job # 13923
Thanks

No answers

Sireesha V.

Sireesha V.asked

Hi burbank,
Wer from sydney and already signed contract with you guys. So far, experience is really good. However, we hear a lot of negative reviews about you guys and moreover, we dont see many houses built by you guys . Please advise?

1 answer
Burbank
Burbank H.Burbank

Hi Sireesha V,

Thank you for your question.

We can understand your hesitation after reading posts across various platforms. Unfortunately, human nature means more people tend to post negative reviews online than positive reviews, which is a shame! Unfortunately that's true for many of us builders - not just Burbank. We can assure you we get countless positive direct emails and phone calls of thanks from our happy customers. And, while we do encourage our customers to post these happy reviews online, unfortunately we're not allowed to post them ourselves.

Sireesha, if you need anything throughout your journey, please don't hesitate to contact me at forums@burbank.com.au.

Wishing you all the best in your journey.

Kind regards,
Sam


Wai

Waiasked

What is the procedure to cancel the contract?

1 answer
Burbank
Burbank H.Burbank

Hi Wai,

If you are currently dealing with a Consultant, you will need to meet in person with our Sales Manager to discuss.
If you need a more concrete answer, please email me further details to forums@butbank.com.au

-Sam


Sahenaz P.

Sahenaz P.asked

Hi,
I am thinking to build a house so wanted to know whats the holding cost. my land is getting released in end of 2019 but I am not sure when exactly it will get released. what would cost me if land will not release on time(if its not my fault). Its my house I am going to build.

11 answers
Gurpreet singh
Gurpreet singh

I paid $1500 to freeze the build cost

Klun
Klun

With Burbank u have to learn to deal with delay happening... my house over the contract at the moment and I hear nothing from them.

Sahenaz P.
Sahenaz P.

Fixed site cost is myth


Nickname

Nicknameasked

Hi Burbank, we paid initial deposit of 1500 5 months ago..we did color selection as well..my land is settled now. But my construction loan is not approved. it will take more 6 months to arrange finance for me. Still I want to go with Burbank. With $1500 deposit I already locked the price for 12 months. But now office is saying that to hold the price we have to pay quartly fee staring from now. I am surprised that I already have locked the price, it's not been 12 months still why should I pay quartly fee to hold the price?

Thanks

2 answers
Burbank
Burbank H.Burbank

Hello,

Thank-you for your question.
The price freeze is one thing and delay in finance is separate. It sounds like you're being charged a delay cost for your finance.
As per your contract if you're ready to go to site and there are financial delays, we can charge you weekly until we are approved to site start.

To clarify this for you I would need to know more about your job so feel free to private message me your details and I will look into this further for you and provide you with a more concrete answer.
-Sam

Burbank
Burbank H.Burbank

Hi there, If I can look into something for you, feel free to email me at forums@burbank.com.au
-Sam


deepak shivarudraiah

deepak shivarudraiahasked

hi, whom can i contact to put a complaint against burbank homes in ACT? i am paying for my land loan for the last 6 months and there is delay in commencing construction.. please provide email id or phone number.

2 answers
Burbank
Burbank H.Burbank

Good morning,

Please emails forums@burbank.com.au with your build address and concerns.

Regards,
Sam

Klun
Klun

Hi Deepak, if you found one please let me know as well.. I have the same issue.


MaAbhi

MaAbhiasked

Hi Burbank,
Stupid First Home Buyer here,
I've already signed a contract for house design Hudson 261.
But our home loan didn't get approved. So, in order to get the loan, I wanted to change the house design to simpler one like Fairlie or Nevada.
I've paid around 15k already.
When I requested them if it's possible to use the deposit and build a cheaper house, they said that the payment done till date is not refundable. I wasn't asking for a refund, I just wanted a different design.
It's the same company and the same client.
I understand that they might have spent on soil testing, council fee, etc. but there must be some leftover monie.
Burbank is saying that if I want to change the design, then I won't get my 15k back and will have to all over again and deposit again.
I'm stuck in this process, I've got rent to pay, my wife is 5 months pregnant and will not be working soon.

Would really appreciate if you could help.

2 answers
Burbank
Burbank H.Burbank

Hi there,

Thankyou for your query.
Please email me at forums@burbank.com.au with all your job information so I can look into the above for you.

Thanks,
Sam

Why would you pay 15k as a deposit, wrong move secondly soil is really not a problem but for Burbank not to allow these consumers change design is crazy they are still paying a house,
this is just another way for Burbank to cash in and Iam sure it would be subject to finances when ever a .loan is in place it's always subject to finance. Burbank are wrong and they are cheats and thieves. They lie for anything to cash in on people.
Burbank Give people there money back you lie down thives.


xxl

xxlasked

Hi. I submitted a list of defects to warranty department of which there were a few structural defects. It is now over 3 weeks since I submitted it to our warranty administrator and warranty manager. I have not heard back from warranty department since. Below is an extract of acknowledgement email from burbank warranty that they received my email however have not honoured response time frame. 5 days have turned to 3 and 1/2 weeks.

"The Burbank Warranty Department has received your email and will attend to your query as soon as possible. We aim to respond to all non-urgent matters within 5 business days".

When am I going to hear from warranty department.

Beatrice

1 answer
Burbank
Burbank H.Burbank

Hi Beatrice - thanks for your message and I apologise on behalf of the team for the delay here. I've been advised that an inspection has been arranged for Tuesday the 4th of December at 8am to look into these defects for you. Let me know if there's anything else I can do, Sam :)


Shami

Shamiasked

When should structural changes in house be selected?

1 answer
Burbank
Burbank H.Burbank

Hi Shami! At the very beginning of the process. Let me know if you need any more specific info. Sam


Happy and proud cruze ma

Happy and proud cruze maasked

I have just been assigned a site surpevisor and our file has been handed over to construction. How long do you usually have to wait until work starts on the site?

1 answer
Burbank
Burbank H.Burbank

Good morning,

Unfortunately the is no black and white answer to your question.
Please contact your Supervisor who will have a more clear timeframe for you.

Thanks
Sam


Angry customer

Angry customerasked

Hi Burbank,
Our contract says you will make our house ready within 364 days after slab ie, 13.5 months. That day is passed on 4/9/18. So Supervisor told a new date 3/10/18. Ie day after tomorrow. Garage painted not done, rendering not completed, tiles are still sitting in garage. How will you hand over on day after tomorrow? How many more days we need to wait? How long you need to build a double storey home?? I hope your future customers will get an idea before they are trapped by your lovely sales managers.

2 answers
Burbank
Burbank H.Burbank

Good morning,

In order to assist you I would require your job number or address. Please email me at forums@burbank.com.au with this info so I can assist you here.

-Sam

According to Australian domestic building contract ACT, the builder must pay the owner for any loss time or damage. The builder must give in writing the reason why the builder cannot finish by contract date and must give this to the owner, the owner then can reply . The owner can submit within 15 days to the builder of he/she concerns and why the owner will be claiming for loss because contract date was not completed on time this must be put in writing to builder. So to answer to everyone's questions is the builder cannot go over contract finish date without a good reason.
And to all consumers do not pay your final payment unless all defects are fixed. It's your right don't let builder tell you otherwise.


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