Is anyone building with burbank. Keystone 48 house plan. Can you please send me pics of Stairs they made for you. Or which stair options you had. Also just general pics of layout construction
Hello Valued Members,
I am seeking your feedback on a decision I need to make. I am currently in the process of signing a contract with Burbank to build a double storey house in Fraser Rise, Vic. However, after reading through this forum and seeing some of the feedback and questions raised, I am feeling a bit skeptical about moving forward with this builder.
I would greatly appreciate any advice or recommendations you may have regarding the best builder to work with when building a double storey house in Fraser Rise. Additionally, if you have any personal experiences or insights regarding Burbank or any other builders, I would love to hear about them.
Thank you all in advance for your help and input.
Hi - the overall outcome was good. In this current market situation, Burbank is better. However you need to pay more attention and demanding to get the best outcome. If I need to build another home, I will build with Burbank. Issues I faced: Poor colour and electrical selection process. Poor workmanship in installation of floor board. Thank you
Is Sarking supplied to all your homes with tiled roofs dating as far back as?
Can some one comment about Burbank build in Brisbane/Ipswich. Anyone face any issues currently with Burbank?
I have just had my new home handed over with very little drama . Whilst the industry holds up supply of items Burbank would be my first choice again.
More of a statement to burbank and wanting to see what excuse you can provide? This is on an experiece we have seen from a build that started 2021 and is still not even suffiecently at lock up stage yet with alot of outstanding work to do and no time frame given as to when the house will be completed.
Burbank Management outside of the SS has given every excuse under the sun as to why this build is taking this long and can not give an honest ansewer being they are completely out of depth constructing double storey building in Regional Victoria.
Speaking with the SS, it seems they are completely out of their Depth aswell and that management just do not care about this build and have brought the area around where 1 house started at the same time and has been in a year where as another was build and completed in that year while this is still not even close to being finished.
Every excuse from Trades not responding and respecting SS, to not showing up, to shortages. All in all it just seems Burbank can't do it. And don't even get me started on 4 other double storey Burbank houses in the area. They are in the same state, which truly shows this company can not do anything.
So Burbank in a public forum, how can you address this:-
You have 4 builds in a town in Regional Vic, that are around lockup stage and you have failed to get them anywhere in 2 years? How can you justify shortages when several houses and several Burbank single storey houses have come and gone in this time? How do you deal with Sexism in your management when apparently tradies won't listen to Supervisors? How can you reemploy tradies that have done the dodgiest of jobs on a house and yet are recontracted to do so, knowingly that they are the bottom of the barrel and say to customers you'll hire new trades? How do you justify, in these times of finicial crazy, that a build that should of taken at most 9 months, given that other Builders in the area can do this for the same level and styling of house, that this and other builds are nearing 24 months?
We would like to respond to your feedback above so if you can send me your customer reference number or address of your build, I will have someone take a look at the situation. Thanks Jamie
Hi Jamie, There is no point providing that information to you. No matter whom i have spoken to, I get the same run around over and over again. Besides, I am sure you would be able to find out by doing something that Burbank is not capable of:- Legwork. So reach out to your Site Managers and your Managers and maybe then we can talk once you have been able to do some leg work. For now though the Nightmare continues.
Hey, we are having the same issues as you with Burbank. ABC News has already reported on Burbank. My family and I are really struggling because of the situation Burbank has placed us in. We are preparing some notes to send to ABC to investigate Burbank, would you be interested in joining us?
OMG they are a nightmare!! Weep holes and damp course, on a boundary wall, are below ground level on a sloping block. They wont release the specific engineers report to us. They had planned to turn up and fix it this week, pity we didn't know what they are going to do, apart from lay a pipe and connect it to our stormwater pipe. Let alone consult the neighbour whose land they need to be on for the fix. We now wait for a meeting to happen next week. ( next week at our request). What is to be gained by keeping the engineers report secret?? I have an email from one of their senior managers asking me to be mindful of the impact my posts have on their employees. Maybe if Burbank built the house, without the need to fix so many defects to start with there would be no mental health concerns for anyone!!
Hello … PLEASE HELP… Our home was to be completed 3.10.23.. 50 pages of DEFECTS.. shoddy workmanship.. damaged products…. water damaged the list goes on and ON !!!! Online help from JAMIE, I have a question for you…. Are you computer generated. ??? Or a keyboard warrior !!! I feel for all the poor people that are SUFFERING like us… Financial and metal stress is not on People BURBANK … Happy to give my ph number on this site so people. An band together and HELP EACH OTHER…. BURBANK you’s need to be STOPPED !!! Reach out people. 0432287010 DEBBIE VIC
Hello Burbank, How much time does it take for Burbank to rectify issues reported in the independent building report after the frame stage completion?
It's been more than 2 weeks and I am afraid that some issues will not be rectified and will be hideden by the next stage works.
# 191323
Serge.
They won't be.
I built with burbank and I'm having issues getting my ceiling painted due to downpour that happened in 2022. Fixed my ceiling after 8 months of hounding burbank but now I'm left with the ceiling that needs painting it's been 3 months . Thanks tracy downes
Hi Tracy, I would like to follow this up for you. I will send on for feedback from our Home Care team and have them follow up with you. Thanks Jamie
Hello Valued Members,
I am seeking your feedback on a decision I need to make. I am currently in the process of signing a contract with Burbank to build a double storey house in Werribee, Vic. However, after reading through this forum and seeing some of the feedback and questions raised, I am feeling a bit skeptical about moving forward with this builder.
I would greatly appreciate any advice or recommendations you may have regarding the best builder to work with when building a double storey house in Werribee. Additionally, if you have any personal experiences or insights regarding Burbank or any other builders, I would love to hear about them.
Thank you all in advance for your help and input.
Hi Sam, we'd love to put your mind at rest and give you some reasons to continue with Burbank. Can you send me your contact details and we'll be in touch? Thanks for thinking of Burbank, Jamie
Don’t ever build with them, you will regret later
I agree Never Build with plantation or Metricon
Still going, 2 years to build single story home. Don't do Burbank
Hi Cat, The supply shortage that the entire industry has experienced over recent years has improved which means delays have been easing over the past six months and we are confident that positive trend will continue. I would be happy to follow up on your home build, if you want to send your details to forums@burbank.com.au, I can see where everything is at. Thanks Jamie
For those who already moved in on their new house; how long did it take? How's the progress of your house for those who are currently building? Thanks
Hi Eddie, There are many variables to building a new home and can include things like different councils and their timings, land parameters and many more. We would be happy to have someone speak to you about this if you can let us know your customer reference number. Thanks Jamie
I’m just particular to the actual construction period, from the time you mobilize to the practical completion date?
I can have someone help you with this Eddie if you can send your reference number I will find out.
How long from which point? our whole process has taken 2 and a half years so far and still so far away, the excitement, the gloss, the shine, the vibe all gone. Literally don’t give a care if they finish or not anymore it’s taken that long. October 2020. As soon as it’s completed will probably sell it as it has left such a bad experience. Excuses, delays, excuses, delays for all manor of things latest one was delayed due to Chinese new year, how stupid do you think I am?? I can actually say this is the worst experience in my entire 47 years of living.
Hi Adam, When did they start the actual construction on site? What is the percentage of your progress? I'm only particular on the actual construction period, not including the time they get the permits and other documentation.
Absolutely the worst company to build with, pre construction and all the talk until you get to construction and they it’s all down hill, we have been in this process now for 2.5 years and no one at Burbank gives a flying xxxx about you and answering you emails and concerns
Hi Graham, Are you building in Sydney?
Regardless of where you are, it's not worthwhile wasting time with them.
Hi there, I am happy to follow up your feedback. Can you please send your customer reference number to me so we can follow up? thanks Jamie
Almost 2 years and not even moving to the house yet and saying not even lockup stage. I’m building double storey home at Plumton Vic
Went into council mid October 2022 Notified they’d start construction end of January 2023 as it was out of council 2 weeks ago land was levelled Approximate finishing date is end of September 2023 According to their app Building in north Brisbane Moreton bay regional council
What’s the approximate build time like in Brisbane south for a 2 storey house?
Hello Daniel, I can get one of our consultants to answer this question. Are you able to send your email address or phone number, so I can follow up? Thanks Jamie
Hi, once we receive Contact, in how many days are we required to sign the contract ? Can the prices given in Contract increase in the next financial year which is day after tomorrow ? (P.S we have received the contract 7 days ago ) Thanks
Hi Mac,
If you could please send us an email to enquiries@burbank.com.au we will get this passed onto sales and get someone to help answer these questions you have.
-The Burbank Team
Can I ask why our children who signed for a house in early 2021 are still waiting for their house to be completed. We understand the significance of covid and the delays caused by this, but their house is at lock up and they have been advised of delays due to cabinetry which is bizarre considering you have had plans completed for months and months. They recently received a delay due to 'unforeseen circumstances' which it turns out the painter was a no show! and they still don't have a painter, and now another due to weather, which is interesting considering the works inside should be continuing and should not really be impacted by the weather. Their latest advice is that the completion has now been pushed out to late July which is absolutely appalling, considering the house should have been completed last year. Just a question if your tradespeople are no shows and you only use your own trades people, which is what they got told. Why are you using such unreliable trades people and why can't we arrange a painter who we know will show up, and provide you with their contact details and what you would have paid your 'no show tradesperson' be paid to the guy who will do the work. Also why can't items outside the house eg: the driveway and the back landscaping be done if there are no other trades on site surely this could have been done. Each question they ask is met with a 'there is a process to follow! Cool well follow your own set process and get their house built, obviously your process isn't working. They have also had 3 different site supervisors which is concerning, reading your responses to questions and reviews just seems like an automated generated response like the recorded messages you get when you call banks / telco's etc.
We started in October 2020. 70% complete. The gloss the shine the excitement. All gone. Couldn’t give a shit now if they finish or not. Literally don’t care anymore. Disappointed is not even a word to sum it up.
Hello Adam I would like to follow this up for you. Are you able to give me your customer reference number or your building address? Thanks Jamie
Hi I am building with Burbank in Melbourne’s north Ref job : 172249 Started the building process with Burbank in June 2021 last year and went to site 4 months ago in Dec 21 and it is such a shame that slab has not been poured, still stuck at slab stage and construction has not yet commenced . The construction site has been left unattended and abandoned for months . The adjacent sites in our estate with other builders all started just a few weeks ago and they have their slabs poured within a couple of weeks and construction progressing well . We were informed that the next forecasted work is slab boxing and pouring but we have no timelines provided for that yet. I am extremely unhappy with the communication ,planning and execution during the construction phase . Can someone help with speeding up the process and providing estimated timeframes on construction milestones ?
Hi Sowmya, thank you for your message. I will direct this to our operations and get them to assist you. Thanks Jamie
Totally agree I have tbe same issue and concern with my house build in Melbourne West
Same here, its a joke waiting waiting and waiting 7 months now. Slab done in September 2021, now April 2022 and im still waiting for timber. Its so frustrating! Burbank did not deliver what has been promised. Why to take new contracts when you cant deliver service?
We understand that this is very frustrating for you, and we certainly share in that frustration. We are working hard to get through these unavoidable delays, which are impacting builders around Australia. COVID, delays on shipping and the political unrest overseas are all impacting supply, while furloughed staff continue to be an issue across the industry, meaning some elements of the build are taking longer than we would like. We want to assure all our customers that we are working around the clock to rectify these issues, despite many of them being outside our control. We want to see you in your new home just as much as you do, and we are doing everything we can to get you there. Our new home coordinators are in regular contact with all our customers directly, but if you have any questions in the meantime, please reach out to your New Home Coordinator or write to forums@burbank.com.au.
That seems to be the typical answer from everyone at Burbank, but what is not answered, is why the common complaint is people being left with slabs, while other builders, who presumably have the same issues as Burbank, seem to be able to get timber, and build houses, and Burbank can’t explain why. Like in our stage of subdivision, 60% of all blocks are now at frame stage or better, and all blocks settled at the same time. Some houses are even handing over, yet the two Burbank lots are left with just a slab. Why is that. Why can these builders build houses, seemingly with the same constraints as Burbank?? A straight forward answer would be nice.
Hi Micheal, Thank you for your enquiry. Timber as well as a complete range of other building materials, have been difficult to obtain due to the unprecedented uptake of the HomeBuilder Grant over the past few years and it's a situation that the entire sector would be experiencing one way or another. Additionally, the challenge has been further compounded by the unfortunate global circumstances around availability, transportation and general logistical difficulties encountered with regards to COVID.
Our teams are working with our suppliers daily as well as sourcing new timber suppliers trying to work through this situation.
Thank you, The Burbank Team.
Hi Burbank, I don’t dispute there has been some delay, but when our slab has sat there for three months and will be for at least another month or more; yet 60% of the stage we built in is at timber frame stage or further, with some houses already handing over, while our slab sits idle for so long, how is it that ALL these other builders have been able to obtain the timber they need, but Burbank can’t, and still can’t give a DEFINITE timeframe for timber, just scheduled timeframe, which of course will change. We keep getting told industry wide, yet anecdotally at least in our development, this is not the case, as a majority of blocks are now well on the way to completion but our block still sits with a slab of concrete. It is a really bad look for Burbank when everyone is building around it. Our neighbour’s slab was poured at the same time as ours, and yesterday they were getting the inside of their house painted.
Hi Mick, If you could please send us an email to forums@burbank.com.au and we will look into this for you.
Agree with Mick on this . Other builders building in our estate Henley, Simonds , Carlisle, Porter Davis, Boutique Homes, Orbit homes , escape homes, GJ Gardiner. Aston homes and even small not so Popular small builders have almost completed or progressed way ahead with their projects. Some of them just started a few months ago but way ahead of us . looks like Burbank is the only one leaving sites abandoned for months without any activity after slab . Looks like there is something seriously wrong with Burbank ‘s team when they can’t even get an update on how and when timber can be sourced . Started with the building process with Burbank last June , It’s been such a frustrating experience for us building with Burbank . Hope we had chosen any other builder
Do Burbank SA do variation after being referred to construction?
Hi Blessing thank you for your enquiry. We will get back to you with an answer to your question as soon as we can.
Hi,
I'd like to know what is the standard interior wall paint colour used in Burbank homes. I know it looks like white but with a bit darker shade leaning towards beige.
Thanks
Hi Mohamad, We actually do different wall colours in each of our displays, so we don’t just have one particular universal shade that we use. But if there is a particular display home that that you like the wall colour of, we can find out what was used for that. Thanks Jamie
Hello, Burbank. I'm working with your new home consultant. Actually I've started it in July 2021. I also already put the deposit $1500 and got a preliminary quotation with previous new consultant. In the middle of the stage just suddenly It's stopped. I tried to contact with previous new home consultant and she said she will resign. She made me contact with her co-worker. But I needed to wait again. I tried to contact with another new home consultant and waited again until today. Finally I've got a call today and she said the fixed price's increased and asked to me further deposit without the details. How can I go through it at this time. I've got so much stress. I just googling for solving the problem and find this page. Please help me.
Hello, we are sorry to hear you are stressed about the situation. Can you please send your details to forums@burbank.com.au and we will work through this with you. If you can send your customer reference number if you have it and the address. We can then help you with this. Thanks
Hi recently after 3 years in our Burbank built home, we had an European wasp nest under the window sill that had damaged the structure internally. The wasps entered through a non-sealed area in the concrete. Pest controlled had cleared the nest but the structural damage is still not rectified. Looking for a solution through Burbank homes- can I avail the warranty as the infestation occurred through an unsealed opening near the window exteriorly.
Hi Peter, thanks for your query. Would you mind sending your customer number and your email address to forums@burbank.com.au with your query and we will get someone from Warranty to look into this for you. Thanks
Hi Anyone building in ACT or close to ACT , please provide your feedback about Burbank homes. Much appreciated. Thanks, CS
Hi, Is it possible to have amendments/variations after contract signing? If yes, what are the fees?
Hi Grace,
Post contract variations is a $1,000 fee. This is also available in your T&C's.
-The Burbank Team
Thank you for your reply. Is this $1,000 fee per variation or just one off fee for all variations that will be requested? Is it $1,000 fee + costs of all variations? Thank you.
Hey Grace,
It is 1 fee per variation. So if you change the doors on the 1x VO you would pay a cost for the doors and the variation fee.
We hope this helps!
-The Burbank Team
Sorry i just want to make sure i got it right. So if I have multiple variations/ changes mentioned in 1x VO, I pay the costs of all those variations and the variation fee of $1000, am I correct?
Hey Grace,
No that's completely fine. It's $1,000 per variation not per items in the variation.
Now it’s all clear. Thank you so much!☺️
You are welcome!
We have taken possession of s Burbank unit in 2017 and all 3 wash basins in the bathrooms have visible cracks in the glaze. How do we go about getting them changed, thats poor quality material. Please advice how we should progress. Thanks
Hi Please email forums@burbank.com.au with your enquiry & we may be able to help you further from there. Thanks - The Burbank Team
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