C Mobile Questions & Answers

Hi Joseph, Yes, we send a bill at the start of each month via email, which is due on the 15th. We will cancel your account with your current provider.

Cheers,

Hi Phil, Thanks for your enquiry. The 30Gb plan includes unlimited calls and text to 15 international destinations. Canada, China, France Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, NZ, South Korea, Thailand, UK and USA. The 60c international text cost applies to destinations other than those mentioned. Cheers

Hi BJT, Absolutely. You are most welcome to test the service before you commit to porting your number. Cheers,

CMobile Support

I am on Blue plan and have 60 to 90 mbps

Hi Trevor, Yes we do cover Northern Rivers NSW, and yes the coverage in your area is the same as Telstra.

Cheers

Yes - a person in Australia answers support calls and in my experience have been superb.

Which carrier does your lines run through and what is the coverage in Lyneham act any surrounding black spots?

What is phone number can I call to speak with customer support?

They have a customer service number but they don't answer the phone or return messages. And more importantly, they don't follow through on what they say they will do.

Is Cmobile Customer support still in Australia???

I've had enough of Vodafone and their call centres overseas! Cheers

Hi Milomakes, CMobile's call centre is in Australia 1300 545 000

As far as I know, when I asked C Mobile (who are actually in Australia, so do speak real English!), you can choose Vodaphone or Telstra as the carrier of your particular service, so you get whatever those carriers provide. C Mobile suggest it is cheaper to get a foreign card when you go overseas as a best option for international travel. As to calling overseas from here, I don't do it, but the C Mobile help desk people have been very good to deal with, so just give them a call. They have a web site. Cheers DC

Will do so thanks DC. Interesting that C Mobile gives you the choice of either Vodafone or Telstra.

Go to C Plans at the top, select plan add to cart and follow the signup process. all sim plans are post paid that i can see and month to month no contract.

Hi Robin, To view their plans simply go to their website external link . You can buy from the site as well. I don't know that they actually have pre-paid plans, can't see it on their site (I'm on post paid) so call 1300 545 000. They use both Telstra and Vodafone networks and I've found them reliable, responsive to queries and excellent value. I shopped around for quite a while comparing, as best I could, 'apples to apples' and C-Mobile came out on top by quite a margin. I was with Vodafone direct for 20 years, they were very good, but overr the past few years their prices increased exponentially and now it is $45 for their cheapest plan. I am paying only $9-90/mth for unlimited calls and 1GB data (more than adequate for me on a phone. The only advantage Vodafone gave me was $5 roaming overseas - a fantastic inclusion IF you need it., I didn't so C-Mobile became a no-brainer for me. Good experience so far, been about a year or more. Oh, ALL AUSTRALIAN too, including all support! BIG plus in my eyes. I have found ZERO downside so far, at least for my purposes which is phone, email and the odd bit of data. Highly recommended.

Hi Donna, You activated your account on July 13 and have only paid one invoice.. Your September bill was due on 15 September, and your October bill was due on 15 October. You have not paid either of these invoices. It is not $10 overdue, it is $36.30 overdue. Unfortunately we had to restrict your service due to non-payment. We have not bullied you in any way whatsoever. We are happy to disconnect your service for you, or we are also happy to lift the restrictions on your service if you pay the arrears. Please give us a call on 1300 545000 if you need to discuss it. If you are having financial difficulties we are also happy to allow you to pay your debt off with a suitable arrangement.

Regards

CMobile Support

They dont know customers are always right, it sounds.

Hi Leslie, thank you for reaching out to us. To set the device clock to automatically update based on what time zone it is in, follow these steps: From any home screen, tap Apps. Tap Settings. Select the General tab.

Under DEVICE MANAGER, tap Date and time.

Select the following check boxes: Automatic date and time. Automatic time zone

If you have any issues, please let us know.

CMobile

Hi Andy. Yes, we do have plans for a CMobile app and hope to have an app by the end of the year. When you login to MyCMobile, you can view your usage, view your current and previous bills, pay your bill and set up a direct debit. Please let us know if you have anymore questions and have a great day!

Fantastic i look forward to seeing it :D i may move to cmobile end of the year towards new year

Thanks for the quick response

Hi there! You can view the coverage maps on our website here external link  and for Burrum Heads I am pleased to say it has full 4G network coverage for our Blue plans.

Bad coverage unless you're near a mobile tower.

Lota Qld has full 4G network coverage on our C Blue plans. All our post paid plans can be found here external link 

No they don't even provide proper 3G. Shocking service.

Hello Sam CMobile now offer 4G coverage. On our Telstra C Blue $24.90 plan you will receive unlimited calls & unlimited text ➕ 1G data. No contract. Keep your number. Fast easy sign up.

Hi Paul thank you for your question mate I'm just a customer I don't work for Cmobile but I'm very flattered by your question I'll call you and let you know Peter buckets number and he can help you out with that cheers josh jensen

I meant Peter Huxleys number stupid spellchecker

Hi Paul, you're probably correct in that your iPhone 6 will be locked to Telstra if you're on a plan with Telstra. The most cost effective way for you to stay connected would be to purchase a local SIM overseas and place in an unlocked handset. You could look for a SIM with a low cost provider over there like Lycamobile or Lebara. Once you get back and are out of your contract we would be happy to have help you on a CMobile plan with no lock in contract!

Very expensive rates. Avoid.

Yes you can port your current phone number for telstra and optus. Not sure about other providers. We live in rural NSW and opted for the telstra network with cmobile. We need to use mobile phones with a 'blue tick' to get any sought of coverage out of town. I guess what I am saying is your coverage will be the same as the telstra or optus coverage you now get. The operators at Cmobile were very very helpful. Give them a call. PS. Sorry for delay. We have been having some computer problems after recent electrical storms.