Carpet Call Questions & Answers

In consultation with a sales person I explained I had bought a unit and I wasn’t 100% on what was on the floor but I thought it was timber. I wanted to get a quote for laminate in the case it couldn’t be sanded back as I wanted to change the colour. The consultant convinced it was engineered and couldn’t be sanded. I booked in the work on the understanding I could get it refunded if needed once we did a measurements check. They came to check the floors today and they they are timber and worth about $6k so obviously I’m not going to put cheap laminate over timber. I’m not confident I will get a refund on my $1500 deposit but no work has been carried out and no laminate laid or cut. I want to know how I can get my deposit. I would be happy to pay for the fitters time to take the measurements if needed.

Hi, I sent an email to your Alexandria Store on the 15th June 2019. I am still waiting for a reply. My invoice number is 22723 for 10/3 Grace Campbell Crescent, Hillsdale NSW 2036. We are the managing agents for this property. I am out of pocket for $285 due to your salesman Kemal. This is all I am requesting now and could you please respond as it has taken such a long time to receive this amount. Thank you. Therese Penya Director Matra Real Estate Pty Ltd Mobile: 0411 080 009

how do i view online, the carpets i selected at a carpet call builders division showroom, which is part of my new house construction flooring allowance. I can't find the products on carpet calls website. interested in researching the particular styles of the carpets i selected, and also seeing the colours to compare with rest of house etc.

I would like to know about the different qualities of vinyl flooring. Is one better than another?

Can we get a quote for our reception area? My email address is [email removed]

Hi, It's been 70 days since I paid an invoice 00743597365 to supply only for 18 boxes of laminated floor. At this moment in time I don't need it anymore and would love to get a refund for it.

Looking for reviews on black but aqua tuf wood flooring. Anyone?

Hello, my elderly parents just had a quote done by Ryan and Francis from Carpet Call, MacGregor store for supply/install of laminex floor covering yesterday afternoon (i.e. Friday, 7/9 at 2pm). The job was quoted for $7000 and my parents signed up and also paid $1000 in cash as deposit as requested. My parents would like to cancel the order and also get a refund of their deposit and when I went into the store with my parents this morning (i.e. Saturday, 8/9 at 10am), I was told they had already "processed everything" (presumably overnight) and it was too late to "change their minds" and they were "locked into this contract". Given that it is still less than 24 hours since they signed up for a contract they cannot proceed with and want to now cancel, can they get their deposit back within the cooling off period under the consumer law?

Dear Carpet Call, I have bought rug (Classic- Traditional, CLA-0023-05-201) from Indooroopilly store at Brisbane. Its shedding too much, can i please return that (still within 48 hrs). I need my refund back, not a replacement. My wife and kid got sick within a day of the shedding from the rug. Please let me know if you can help on this. Thanks Dr. Nemat

Hi I signed a contract last evening but felt under pressure to get the price that was quoted. I paid a 41% deposit but it was not explained to me that the balance was required before the carpet was actually laid. What is the cooling off period? Can I cancel the contract?

I was just wondering if any one has installed the engineered timber flooring from carpet call? Does it wear well? How have you found it?

Just had 3 month inspection of rental property. Brand new carpet already coming up. Joins look terrible. Tenants worried about where tile meets carpet. Already pilling. The last room carpet call took a week to finish has come away from floor. Couldn’t see nails. One section of a room has a large mound in it???? We have photos. Hoping someone can contact us as we had the worst experience with manager of tuggerah store. Worried about contacting them. Invoice number 19397

Hi Had great service from carpetcall for measure and quote. Placed order today, will be layed in April, happy with that, but disturbed they want the balance paid two days out. What protection do I have in relation to lay errors, etc? Has anyone had issues? I have reviewed terms and conditions from two other carpet companies, and the balance is not payable til day of install after inspection. Anyone had issues with carpetcall?

Hi all, I’d like if someone could clear up a query I have. We signed up with carpet call to get our carpets done for a new build. They told us they were affiliated with our builder but it turns out they are not and they lied to us. We are left now to fork the cost of the carpet rather than being allowed to put it through our mortgage. As they have lied and gave us misleading information, are we allowed to go and demand our money back and go with the actual company that is affiliated with our builder? We have paid almost half of the cost price for a deposit. Thank you

Hi, I am absolutely shocked to read some of the answers to questions specifically about cancelling an order and receiving a refund. My wife and I basically got conned into putting down a hefty deposit of $2,824 in October. we were guaranteed by the sales assistant at Hoppers Crossing that Metricon would credit us if we decided to go straight to the supplier. Load of nonsense, Metricon laughed at us. Long story short we were stuck with a massive deposit for stick which wasn’t even going to be ordered in until this coming November. We have now changed builder and called to cancel the order almost 10 months prior to the order date, only to be told that we will not get a cent of our deposit back. Seeing your answers to others in the same situation advising that if nothing has been cut or orders then the whole order is refundable, I’m furious that your guys are treating us so poorly. VCAT here we come!!!

Hi , I am planning to put laminate floor boards in our first floor. I am wondering if anyone who had laminate instead of carpets can share their exercise. Carpet call had quote me extra for dunlop timber cushion . Is it worth paying this extra cost for the underlay. I appreciate if someone can share their thoughts/experience.

Hi I’m just wondering I laybyed a rug today in my local store, once I’ve paid and pickup if it doesn’t suit can I return it? It says no cancellation and no returns on the form but what if it doesn’t fit or suit the space??

While waiting for my review to be approved, what can you do when u guarantee carpet fitted same week then tell you can’t be finished because no more carpet in our state???? We had to pay 100% upfront now have unfinished house. No one calling us back. Almost a week since the day it was meant to be fitted. It’s at the point now where finishing the job completely is not good enough. We have never had such all around disappointing service.

Can you please confirm what the terms and conditions are for canceling an order and requesting a refund? The deposit was placed 24 September for hard wood flooring for installation in November. Measure was completed 31 September. We have been in discussion with the store but we would like to understand our options as we proceed. I have been advised that I will be charged 20% of the total supply and install price if I cancel now.

I was told that cortex was 100 percent water proof but reading the contract it stated that no water was to be applied to the surface of this product . How do you clean it if no water is to be used?