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Carpet Call

Carpet Call Questions & Answers

Carpet Flooring, Rugs, Laminate Flooring, etc...
4.1 from 2,957 reviews

54 questions from our users

bretto

brettoasked

Carpet Call

why have I waited almost 6 months for shades. Have paid 1550 deposit in February. Multiple emails to Brooke Buddee and some bloke names Khai. Then a Sorosh Nazary all at Seven Hills headquarters. Still nothing. First it was mid June, then end of June, then end of July. Its now the 10th of August. And nothing Seriously? Order no.3806

No answers
Ian B.

Ian B.asked

Laminate Flooring

If I get a Hybrid Floor installed by Carpet Call. Who is the warranty with for the quality of the floor finishing. CC or the installer

No answers
Rhonda H

Rhonda Hasked

Laminate Flooring

did CC ask for ALL the $'s 2 days before the job?

2 answers
Achee
Achee

Yes They did. I was worried at the time that I won't have any leverage but their customer service was superb.

Rhonda H
Rhonda H

Thank you for quick answer. Feel much better now!

Ron Canfield

Ron Canfieldasked

Carpet Call

Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Ron we are not the same company.

ryan

ryanasked

Carpet Call

does carpet call do interest free payment options if so who is it with?

2 answers
better sleeper
better sleeper

I have no idea Ryan as I didnt do business with them

Carpet Call
Carpet C.Carpet Call

Hi Ryan we do offer interest free through Open pay.

Andrew

Andrewasked

Carpet Call

I have just had carpets laid on the 6th of November. There was so much carpet left over the 90.8 Square Metres was way over what was required. That I can take but every place a walk is covered in footsteps. I am very ,very,disappointed with the carpet and the measurements .I will willingly buy another carpet if I can get a good deal, and a new measurement

2 answers
Bruce S
Bruce S

I'm sorry things didn't work out, Andrew. In my case, the firm took measurements twice. I was informed that my requrement would be covered by a small amount that was held in stock - therefore the leftovers were minimal. As far as footmarks are concerned, I've found that even serious marks, as those made by chairs and other furniture, remedy themselves after 24 hours, but I guess that's going to vary from colour to colour and from one texture to the next.

Andrew
Andrew

After one week I still can't walk on ant part of the carpet and not see where I have been
I have measured the floor and make it seventy-two square meters left overs where not minimal even the carpet layer commented on it, The main point is walking on the carpet leaving footprints. I have sent a photo to the store

Rebekka

Rebekkaasked

Carpet Call

In consultation with a sales person I explained I had bought a unit and I wasn’t 100% on what was on the floor but I thought it was timber. I wanted to get a quote for laminate in the case it couldn’t be sanded back as I wanted to change the colour. The consultant convinced it was engineered and couldn’t be sanded. I booked in the work on the understanding I could get it refunded if needed once we did a measurements check. They came to check the floors today and they they are timber and worth about $6k so obviously I’m not going to put cheap laminate over timber. I’m not confident I will get a refund on my $1500 deposit but no work has been carried out and no laminate laid or cut. I want to know how I can get my deposit. I would be happy to pay for the fitters time to take the measurements if needed.

2 answers
Deedee
Deedee

Really depends on what the terms and conditions read as. It is important to get any changes written down and signed. I would probably get hold of your sales person to see if they will confirm your conversation

Adam
Adam

Hi Rebekka, did you get your money back in the end and if so, how? My mum is in a similar position to you and we are getting desperate!

They said the deposit was fully refundable but they are refusing! They are awful to deal with - extremely rude.

Jeff G.

Jeff G.asked

Carpet Call

how do i view online, the carpets i selected at a carpet call builders division showroom, which is part of my new house construction flooring allowance. I can't find the products on carpet calls website. interested in researching the particular styles of the carpets i selected, and also seeing the colours to compare with rest of house etc.

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Jeff, our products are not available online as we have found the colors do not show up correctly due to a wide range of factors including computer monitor settings etc.

patricia.capizzi.5

patricia.capizzi.5asked

Vinyl Flooring

I would like to know about the different qualities of vinyl flooring. Is one better than another?

1 answer
Carpet Call
Carpet C.Carpet Call

Dear Patricia, Vinyl comes in many qualities including sheet vinyl and plank vinyl that give you that wooden floor board look. Have a look at our range here https://www.carpetcall.com.au/shop-our-range/hard-flooring/vinyl/ There are different quality levels of sheet vinyl and the higher quality options don't require such a flat surface as many vinyls do. Have a look at our buying guide for a quick overview. https://www.carpetcall.com.au/ideas-and-advice/buying-guides/vinyls/

Rosa Park

Rosa Parkasked

Carpet Call

Can we get a quote for our reception area?
My email address is [email removed]

1 answer
Carpet Call
Carpet C.Carpet Call

Dear Rosa, it is always best to contact your nearest store as email addresses are removed as this is a review site.

Fedor S

Fedor Sasked

Carpet Call

Hi,
It's been 70 days since I paid an invoice 00743597365 to supply only for 18 boxes of laminated floor. At this moment in time I don't need it anymore and would love to get a refund for it.

No answers
Heather

Heatherasked

Carpet Call

Looking for reviews on black but aqua tuf wood flooring. Anyone?

No answers
Susan L

Susan Lasked

Carpet Call

Hello, my elderly parents just had a quote done by Ryan and Francis from Carpet Call, MacGregor store for supply/install of laminex floor covering yesterday afternoon (i.e. Friday, 7/9 at 2pm). The job was quoted for $7000 and my parents signed up and also paid $1000 in cash as deposit as requested. My parents would like to cancel the order and also get a refund of their deposit and when I went into the store with my parents this morning (i.e. Saturday, 8/9 at 10am), I was told they had already "processed everything" (presumably overnight) and it was too late to "change their minds" and they were "locked into this contract".

Given that it is still less than 24 hours since they signed up for a contract they cannot proceed with and want to now cancel, can they get their deposit back within the cooling off period under the consumer law?

1 answer
Ali
Ali

Hi Susan
Legally they are only allowed to hold 10% deposit. I had a nightmare time dealing with this company and many tears and calls to fair trading. They took half deposit and then the full amount out of my account WITHOUT permission prior to install date. then they NEVER DID THE JOB.
I had so much stress. I hope you get your issues sorted out better then mine were handled.

Nemat

Nematasked

Carpet Call

Dear Carpet Call,
I have bought rug (Classic- Traditional, CLA-0023-05-201) from Indooroopilly store at Brisbane. Its shedding too much, can i please return that (still within 48 hrs). I need my refund back, not a replacement. My wife and kid got sick within a day of the shedding from the rug. Please let me know if you can help on this. Thanks
Dr. Nemat

2 answers
HR B
HR B

stay away from this store

HR B
HR B

I have Created page on facebook carpet call complaints as i was also the victim of their shonky tactics please do write on it if you can it will help other customers thanks

Denis

Denisasked

Carpet Call

Hi
I signed a contract last evening but felt under pressure to get the price that was quoted. I paid a 41% deposit but it was not explained to me that the balance was required before the carpet was actually laid. What is the cooling off period? Can I cancel the contract?

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Denis, what is your invoice number and we will follow this up for you.

Who knows

Who knowsasked

Carpet Call

I was just wondering if any one has installed the engineered timber flooring from carpet call? Does it wear well? How have you found it?

2 answers
Sonja
Sonja

Hello,
Sorry, I'm unable to help with this. I bought an outdoor carpet.
Sonja

Wat
Wat

We have had flooring installed and have found it creaks, is cracking in places and have found it next to impossible to get someone to come and see it. They only responded when we posted something on their fb page.

SEM

SEMasked

Carpet Call

Just had 3 month inspection of rental property. Brand new carpet already coming up. Joins look terrible. Tenants worried about where tile meets carpet. Already pilling. The last room carpet call took a week to finish has come away from floor. Couldn’t see nails. One section of a room has a large mound in it???? We have photos. Hoping someone can contact us as we had the worst experience with manager of tuggerah store. Worried about contacting them. Invoice number 19397

3 answers
Carpet Call
Carpet C.Carpet Call

Hi Jorja, I will organise someone to call you and book in a service call.

SEM
SEM

Received a call straight away from CC rep then from carpet installer. Sent thru property manager details to installer

SEM
SEM

New month. New problem. Carpet coming up on edges again. Threads at carpet/tile joins everywhere. Carpet Call installer informs us it’s because we chose “CHEAP” carpet. Maybe CC should advertise carpet as “cheap” instead of marketing it as “suitable for rental properties” so people know next time. Last time I checked poor installation has nothing to do with the cost of a product.

Amber

Amberasked

Carpet Call

Hi Had great service from carpetcall for measure and quote. Placed order today, will be layed in April, happy with that, but disturbed they want the balance paid two days out. What protection do I have in relation to lay errors, etc? Has anyone had issues? I have reviewed terms and conditions from two other carpet companies, and the balance is not payable til day of install after inspection. Anyone had issues with carpetcall?

4 answers
SEM
SEM

Hi Amber. We were promised so much from CC and sadly paid total up front. Then the dramas began!!! Carpet unavailable. Tradies left job unfinished without telling us. No communication. Joins poorly done. Damage to walls. The service was so bad we ended up giving up when not one single person would call us back. Sadly a lot of these reviews are similar. I would think twice if I were you. I would NEVER use Carpet Call again. We are going to inspect our joins next week (rental property) and I’m dreading something being wrong with them as I don’t have the energy to try and call this company

david
david

Hi
I had damaged floor due to their tradesman put a hold through a water pipe, been waiting two years for a reply, would never use them again.

David

Ali
Ali

Hi Amber
I had lots of issues. I paid it all upfront and they never even did the job!
I had to take them to fair trading and use my bank to get my money back. this was over MONTHS of being out of pocket.
Legally you should only pay 10% up front and the rest after the job is done.
I questioned this prior to signing and they agreed to payment after the job was done and took my money out of my account without permission.
Not once but TWICE.

Ccb

Ccbasked

Carpet Call

Hi all, I’d like if someone could clear up a query I have. We signed up with carpet call to get our carpets done for a new build. They told us they were affiliated with our builder but it turns out they are not and they lied to us. We are left now to fork the cost of the carpet rather than being allowed to put it through our mortgage. As they have lied and gave us misleading information, are we allowed to go and demand our money back and go with the actual company that is affiliated with our builder? We have paid almost half of the cost price for a deposit.
Thank you

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Ccb, what is your invoice number and store you dealt and we will look into the details. You can certainly get your deposit back and cancel under most circumstances.

Pat

Patasked

Carpet Call

Hi, I am absolutely shocked to read some of the answers to questions specifically about cancelling an order and receiving a refund. My wife and I basically got conned into putting down a hefty deposit of $2,824 in October. we were guaranteed by the sales assistant at Hoppers Crossing that Metricon would credit us if we decided to go straight to the supplier. Load of nonsense, Metricon laughed at us. Long story short we were stuck with a massive deposit for stick which wasn’t even going to be ordered in until this coming November. We have now changed builder and called to cancel the order almost 10 months prior to the order date, only to be told that we will not get a cent of our deposit back. Seeing your answers to others in the same situation advising that if nothing has been cut or orders then the whole order is refundable, I’m furious that your guys are treating us so poorly. VCAT here we come!!!

4 answers
Carpet Call
Carpet C.Carpet Call

Hi Pat what is your invoice number so we can follow this up.

HR B
HR B

stay away from them thals all i can you got carpet world harvey norman anf now there is much cheaper store halls carpet

Gareth
Gareth

Go straight to Fair Trading. These people need to be put out of business.

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