Catch Questions & Answers
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I just bought two batteries for $199.95 each with free shipping when I went through checkout it cost me an extra 75 dollars why ?
Why do you not ship to Albany, Western Australia?
My husband just bought 2 phones on site but when he went in to check it says no account does this mean payment gone thru or not i dont want to buy twice
I've just bought some stuff on Catch using PayPal. The transaction has appeared on my PayPal account but the items I bought are still in my cart. Shall I leave it or try the transaction again?
On catch app, keeps saying invalid session
Uninstall and reinstall. But ensure that you clear the cache in setting / app/ catch
Hey Misty, are you still experiencing this app issue! The above commenter is correct - these are the best troubleshooting steps to follow if you're having app issues but if this hasn't been sorted, please feel free to send us a PM. ☺
Why wont my order process using pay pal
Hey there, Chippy! Sorry to hear about the PayPal issue here - this was a temporary issue with PayPal that our team has now resolved. It should be all sorted now. ☺
After several successful purchases from Catch, now everything I add to my cart says there is a problem and that it doesn't deliver to my postcode. No exception. I'm in Darwin 0810. Can anyone help? I can't buy anything!
I am having the same issue and I am in Melbourne. Did you find out why?
Yes, catch replied and said they no longer send to some areas due to cost and such. I also got refused a purchase I wanted to send to Perth as a gift. But Melbourne should be OK surely? Time to find a new shopping site I think.
They will send to Winnellie but not to Lyons. Go figure.
How do I fix invalid session? I cannot purchase anything! For quite a while now?
I'm having the same issue. Did you find out why?
No! I logged out and deleted app. Then reinstalled. It's working now.
Hi Shannon, sorry for the inconvenience caused! This was a bug with our previous app version, updating or uninstalling and reinstalling the app usually fixes this one. Glad to hear it's working for you now. ☺
I ordered a vacuum off catch.com.au and I did guest checkout and haven’t received an email confirming my purchase so I’m not sure what’s happening with my order
Hi Jake, sorry to hear about this! If you ever order off our website in guest checkout and payment has been taken for the order but you don't receive a confirmation email from us, there are two main reasons for this:
1. You may have entered a typo in your email during guest checkout - (happens to the best of us). 2. You may have encountered a payment processing error and you should reach out to our payments team at customerservice@catch.com.au
We hope this is sorted for you now, but if not, please feel free to send us a PM. We're leaving this answer up in case anyone else has a similar issue. ☺
What does it mean when it say invalid session? And I can't submit an order
Hey Julie, we hope this invalid session issue is fixed for you. This issue is a bug that may occur on our app if not using the latest version of the Catch app. We usually recommend updating or uninstalling & reinstalling the app as that tends to fix this.
Hope this helps! ☺
Why am I getting error messages "invalid session" and :something went wrong - try again later" when I'm trying to place an order?
I was told internet down or it's busy
I will have a look for you
What type of payment are you using if you don't mind me asking...sorry read your message wrong
It's working me !!!
Are you all good now
Hi Jane, we're really sorry for the inconvenience caused with this app bug of ours! This was a bug with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺
For about a week I'm trying to buy off catch but keeps saying invalid session
Give them a call
Getting the same thing when I went into buy something today
Have you figured it out yet? It's showing as invalid session for me also. So many with the same issue on here and not one answer on how to sought it out
Hi Therese, Annie and Kieran! We're sorry for the inconvenience caused! This was a bug with our previous app version, updating or uninstalling and reinstalling the app usually fixes this one. We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺
It keeps coming up invalid session please help
Hi Susan, thanks for your patience with this 'invalid session' app bug of ours! This was a bug with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺
Invalid session can't buy anything . Help please
Hi Kerry M, thanks for your patience with this 'invalid session' app bug of ours! This was a bug with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's now working & we'll make sure to keep a closer eye on our questions here moving forward. ☺ Have a lovely day!
What does it mean invalid session? I can't submit the order. Please anyone can answer my question. Thank you
Hi Elvira thanks so much for your patience with this 'invalid session' app bug of ours! This was a bug with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's now working & we'll make sure to keep a closer eye on our questions here moving forward. ☺
Are products in Catch legit and not fake?
Hi Ericka, thanks so much for your question! At Catch, we source products directly from reputable suppliers in locally and around the world. All products sold directly by Catch go through a strict quality assurance test to ensure they're 100% authentic.
If you're ever concerned about a product sold directly by Catch or a 3rd party Marketplace Product, please feel free to contact us directly at customerservice@catch.com.au with more information or on our main social channels. We'll be happy to help investigate further for you. ☺
Why can't I buy anything on CATCH ? It keeps coming up with invalid session? Purchased items 8 weeks ago and all was fine. HELP PLEASE
Hi Julie, we're so sorry for any inconvenience caused by this 'invalid session' bug of ours via our app. This was a an issue with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺ Have a lovely Wednesday ahead!
Haven’t received my package but it says it’s delivered
Hi Sandra, we're sorry to hear you haven't received your parcel, despite tracking being marked as delivered. If your tracking is not entered correctly, sometimes our app or tracking page may state that your order has been delivered if it hasn't been.
If you have not received your parcel and your order states it's delivered, we're always available at customerservice@catch.com.au to help investigate or on our main social media pages. We hope this has been resolved for you by now, but if not - please send us a PM. ☺
Why does invalid session come up why you try and add your delivery address
Hi Cat H, thanks for your patience with this 'invalid session' app bug of ours via our app. This was a an issue with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺ Have a lovely Wednesday ahead!
What does invalid session mean?
Hi Maree, thanks for your patience with this 'invalid session' app bug of ours via our app. This was a an issue with our previous app version. Updating your app, or uninstalling and reinstalling the app usually fixes this invalid session issue.
We hope it's working for you now & we'll make sure to keep a closer eye on our questions here moving forward. ☺ Have a great day ahead!
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