Oh my goodness I feel sick after reading these reviews! I have a very expensive car being delivered by CEVA from Sydney to Brisbane and all the damage people are incurring on there vehicles, terrible customer service and ridiculous wait times is very stressful. I was told 4 days to get to me, its now 4 days and hasn't even left there depot in Sydney to come to Brisbane! Tried following up and getting rude staff. Will be organising a flight down to collect it ASAP and drive it to Brisbane. I don't think I've read worst reviews on any business in all my years.
Turned out our vehicle was shipped which explains in some part the delays however it wasn't damaged thank goodness. If you can get a refund and drive it up yourself I'd be doing that. It's what we will be doing next time as the delays and terrible customer service as you've experienced seems to be the rule rather than the exception.
Hi,
Very nervous reading all reviews of people having negative experiences.
I’ve a purchased a nee vehicle in NSW and need it shipped to VIC … how can I be confident there will be no damage to the interior / exterior
Hi Ziad, Good day. Hope all is well. Thank you for showing your interest with us. May we have your best contact number so I can call you directly and explained to you our terms and conditions for vehicle transport?
Hoping for your quick response.
Kind regards, Ruel
0401584685
Hi I have a car that is estimated to arrive in a couple of days I note that CEVA will call the day before, however the dealer also mentioned that CEVA would SMS me with booking details etc...this didn't happen so I am concerned CEVA does not have my number or at least the correct number - could someone please confirm this asap?
Hi Bryce,
Thank you for reaching out with us.
If you know the REGO or VIN# of the vehicle please provide, if not may I know your last name please?
Kind regards, Ruel
I have a car coming from Sydney to Melbourne, will it be possible for the destination for delivery be changed even though the transporter has already left been told 7 to 10 days for delivery?
Hi Chris,
Thank you for contacting CEVA.
May I have please your booking number for me to assist you.
Iam still awaiting that nothing back as yet but company is SR AUTO TRAIDERS they are company that are sending it and the registration plate is EVS 88A audi A5 cabriolet and the car is for me Christopher clayton not to sure if that will help
Hi Cris,
Good day! Thank you for confirming the REGO. As per checking collection of the vehicle will be today at Artarmon NSW and estimated delivery at Melbourne depot will be on 29/3 all are approximate only.
Kind Regards, Ruel
So would it be possible to change whare the car can be delivered to ?
Hi Cris,
Wouldn't be fine if I can ask for your mobile number to call you and advise the details?
Thank you
0422895982
hello i was tracking my car delivery , however i found today its unavailable but was showing yesterday is there any reason for it not to show up anymore. booking ID was 34389186
Thanks
Hi,
Is the tracking supposed to get updated when it is on the truck heading interstate? I have a car coming from Sydney to Perth and it is supposed to be here by 27th however it hasn't even left Sydney(Port Kembla) according to the tracking - was supposed to of left last Monday! Booking number 4966246
I tried using the online chat but they just give the same info as the tracking. Phone service is useless if ya wanna get the run around. Hoping to find some answers here.
Cheers
Yes it does get updated, but it is a bit behind what is happening. Mine said it was in transit when it had already arrived.
Hi Steveo Hoping you are well as per checking in our tracking your vehicle is in-transit going to Fremantle wharf and there some changes of arrival in Fremantle reasons for that are docking delays and vessel congestion around AU port. Most shipping lines continue to discharge their cargoes in other ports. This is eventually having a snowball effect across all ports, although terminals are also working continuously to ease the situation. The volumes of cargoes arriving across all vessel types have increased significantly and it is anticipated that this situation will worsen further and continue for at least next couple of weeks, before returning back to normal. We do apologies about the situation. Once the vehicle arrives in Fremantle, our online tracking will update accordingly. Kind Regards, Son
Hi Sean/CEVA
Can I get a real time update on booking 7745934 - Perth to Sydney I was told by staff car was leaving Fremantle on 30/3/21 yet tracking info currently states car is still in Fremantle YTM 4/4/21. Very important this vehicle arrives in a timely manner as my business depends on being mobile. Updates and prompt attention much appreciated. AT
good luck getting a reasonable answer, as usual, they don't give a crap about you or your car as they already have your money. A couple of excuses they constantly use, Force majeure/weather events, it’s only an estimate and subjected to change, the Northam rail line is being repaired,
Hi Craic, Cheers for passing this info along. Did you eventually get you vehicle safely delivered in the end? A few mixed reports from people on this site. If CEVA are reading these, you'd hope they are working on providing further positive solutions, as the lack of customer service in a few cases is somewhat alarming. I was told my vehicle was moving, yet no updates at this point 4 days later. I work directly in the auto industry, so it will be interesting to see how they respond from this point forward.
Hi Anthony, Good day. As I checked on your booking. It's already planned to leave the Fremantle Wharf and it's still meet the ETA of 14th of March. You will receive a call from our operations team once the vehicle has arrived at our Sydney depot.
If you have any enquiries please don't hesitate to contact us at 123377, alternatively you can send us an email at ccc@cevalogistics.com.
Kind Regards, Cz
Hi there Cz,
Thank you for the reply and updated information, very much appreciated.
I will keep tabs via the tracking option from here onwards.
Kind thanks,
Anthony
Hi Ceva,
My booking 5205928 was disappeared from your online tracking and it said no result . I have seen the update of my car movement last week and have capture screen shots of my car update and now I am quite distressed.
Can someone from Ceva Australia not Philippines contact me regarding where my car is?
I have dropped it off at the Sydney Depot on 10 Mar and my last contact was that it will be delay as the car is expected to arrive Freamantle WA by ship on 30 Mar instead of 26 Mar before I will be contacted to collect it. After i contacted Ceva on 26 Mar, I can no longer find my booking on your tracking system .
Hi Ceva Hoping you could confirm delivery of vehicle from Minto depot to the far South Coast of NSW on or by 2nd Feb? Was picked up from Dubbo and delivered to Minto depot on the 22nd of Jan. I had a vehicle break down this week an hoping not have to make alternative arrangement for transport beyond the 2nd. Thanks in advance
Hi Dino,
I'll be happy to check that one for you. May I have your booking number please.
Regards, Cz
12845900 Thank you
Thank you, Dino. As I checked your vehicle is at our Sydney depot and the agreed delivery date is on 2nd of February. If the delivery is confirmed, you will receive a call from our operations team on Monday to confirm the delivery timeframe.
Regards, Cz
Hello Ceva
I made a booking on the 13/11/20 for a vehicle to be transported from Vic to QLD. The vehicle was picked up on the 19/11/20. It has an estimated delivery date of 9/12/20. On Ceva tracking it still shows the vehicle in Victoria. I just need the vehicle before Christmas. Can i still expect this?
Departure Time 19/11/2020 10:00am
Estimated Delivery Date 09/12/2020
Location Status Planned To Depart TRUGANINA (VL), VIC 04/12/2020
A prompt response would be greatly appreciated
Hi David, Recently had to deal with them. That is very concerning if it's not showing your vehicle is in transit. I would highly recommend calling the local number and speaking to someone(Push 2 when you call otherwise you will end up with someone in Phillipines and they won't help you at all other than reading information of the same website that you have access to). My experience with them was terrible however after speaking to their local team, i got my vehicle from Queensland to Victoria within 4 days and that's on the slowest option
Hi David
Can you message me your booking number and I will follow up for you.
Regards Sean
Now I am concerned after reading all these reviews, I am needing my car transported from Tasmania to Wagga Wagga, from what I am reading in the reviews, am I to assume my car will placed on the car carrier and I never get it at the other end ?? if this is correct then I can class my car has been stolen ? Or what's going on if the car has been collected how come some are saying they have never received their car back ? Am I assuming correctly ?
Hello Melissa Can you please advise me your booking number and I will update you in regards to your vehicle tracking status. As an FYI - We have never had a case where we have not delivered a vehicle or had a lost vehicle whilst in CEVA's care. Regards Sean
Hi Sean I was concerned after reading the reviews where people have put down as ( never received) so I assumed they mean (never received) their car ? and I don’t have a booking yet because I was reading reviews and just needed to ask some questions first, my car is not expensive but it is extremely precious to me and last thing I want is to put my car on transport and have it not arrive to me at the other end or worse arrive to me damaged, so yes I read reviews and I ask questions, thanks for getting back to me.
I have transported more than 10 cars with Ceva. Never had any problem.
Thanks you Melissa If you do decide to book with CEVA I an assure you we will look after your vehicle with great care and have it delivered to you safely Regards Sean
Hi Sean Thanks for that, I will keep it in mind
A lot of my customers have used them, and are annoyed by late deliveries (usually at short notice so that they dont have time to schedule time off to collect it). Might be cheap, but most experience late deliveries (by weeks) on major routes.
Thats the reason independent owner operators exist - on time and the driver is contactable - because large operators dont really care once they have your $$
Hi Andrew my car delivery is done and dusted since early December they would good although they had my car so long it arrived with cobwebs on it and I was also slightly concerned that I found the back of my car in disarray like someone had stored something in my car during travel which disappointed me if that happened because I had a lot of stuff I could have packed into my car and wasn’t allowed so I would ve annoyed if they let someone use my car for storage when I was told no, other than that everything else was good.
Ceva.... what is going on with the online tracking and the communication between your operation service people and the phone service people? My experience with you guys so far has been poor. I booked my car to be moved from vic to Brisbane on the 24th Aug. It was supposed to be picked up from dealer on 25th... i stead it got picked up 26th.. then it sat in your vic depot for till the 28th just to travel to your port Melbourne depot.. where it has sat until now. It supposedly left Port melbourne on the 4th to arrive in Brisbane the 7th... the original date was the 9th. Then you changed it to the 10th now its the 14th.... no clear eta here at all.... how does it take 10 days to go from Melbourne to Brisbane???? Thats 4 different eta given to me and your online tracking is also not up to date.... im stressing out as I need my car for work purposes!
If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?
Hello Enjoy peace of mind when you choose CEVA to transport your vehicle anywhere in Australia. Our focus on transporting your vehicle safely and securely however, your vehicle will be protected against accidental loss or damage up to a value of $60,000 when you move your vehicle with us. If your vehicle market value is $65,000, please inform our friendly customer care agent on 132277 when quoting or booking. Regards Sean
Hi, my car still says Planned To Depart FREMANTLE(WHF), WA 22/01/2020 and the date has passed?
CEVA Booking confirmation 5525667
Thanks Jason
Hi, currently getting a Mercedes sent from Melbourne to Perth. Car was picked up wednesday 8/1 & delivered to Melbourne DOCKS/PORT 10/1. I have studied all the shipping movements out of Melbourne since it got there & the only chance the car has of making it here by the CEVA delivery date (22/1) is if it on the Caribbean Highway - currently just left Adelaide for Perth. Can you please tell me if my car is on that ship or still sitting at the Melbourne Dock?
If its still at the Dock it wont make the 22/1 date as I can see there are no more car carriers from there to Perth for well over a week. The booking number is 5065667 THANKS
I have a booking to transfer my car from Bowral to Perth. The car was picked up on 25/11/2019 and was due into Perth on 12th December. Your tracking shows it is still sitting on a wharf in NSW with a planned movement date of 5th December. When am I going to get my vehicle?
HI Greg Can you provide me your booking number please?
12325640
Thanks Greg The vehicle is due into our Perth depot on Monday the 16th Dec. You will receive a call once the vehicle has arrived and is ready for collection. Kind Regards Sean
Thank you Sean
Wondering if anyone has had a car leave Melbourne to Brisbane and how long it took once it left ? Cheers
Had a car moved Gold Coast to Melbourne recently. Took four days.
Good Evening. May I please have a quote to transport a VW Passat sedan from Melbourne to Palm Cove in FNQ. It is not urgent. We would like to put a few items in the car but certainly not “packed”.
My cars are on the road to Adelaide from Brisbane 2708047 and your tracking system does not work? That is a worry. we brought our cars using your service up to Brisbane and certainly didn’t have worries the reviews you are getting are very scary , Where are my cars.
Has anyone every had a car written off by CEVA?
There was a few written off on the way to Darwin last week. Mine was on the same truck and damaged. They told me there was no damage. I got it towed home and realised it had damage on front and rear of my ute.
Going through some external insurance company of Cevas currently.
Not a trust worthy company thats for sure.
Thanks Brendan
read my review from 20May 2016, mate living with me at the time had his and 3 other cars written off a few years before that, they couldn't have cared less, were nothing but scum bags
Get an answer from our members and CEVA representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.