What benefit is a VIP 10+ mean if you have that on your order form?
No benefit that I'm aware of
What does it mean to have a VIP 10+ status
I believe it means that you have been ordering for 10 or more years in a row
Hi I'm just wondering when I can expect my refund, my order was canceled yesterday my member number is 1635786
Hi, this will be in your account tomorrow (less admin fees).
Hi thanks for the answer, I still haven't received anything?
Hi I requested to cancel my order on Tuesday and was told someone would be in touch to confirm refund details I haven’t heard anything yet
Maybe just try them again - I’ve never had a problem with getting hold of the call centre. You can phone them or message them.
Hi Clint, can you please message us with your member number so that we can follow up with the team. Thanks
Messaged
Thanks Clint, I’ve been in touch with our Call Centre team and can confirm that someone attempted to call earlier today. They’ll try again within the next hour. Thanks for your patience.
Thank you
Hi there just wondering if can get the amount I have left as I have cancelled my order today if possible
Hi Simmone, can you please provide your member number and one our team will give you a call. Alternatively, you can call us on 1800 830 830. Thanks
We have spoke to someone this mornin about it.is it possible to get the money tpday
Unfortunately refunds take between 2-3 business days depending on when your last payment was. If you have any questions about your refund, please call one of our team on 1800 830 830.
Hi spoke to some one this mornin who was rude.i am speaking on behalf of my partner John harpas we need the amount back in account t asap.member number someone has not released the amount left as yet..2816528
They said someone will call.please can someone do it today.
Hi, I’ve just emailed a request to cancel my headstart plan and ask for a refund for a medical expense. How long does this normally take to be refunded into my linked account? Thanks
Hi Carly, refunds take between 2-3 business days depending on when your last payment was. If you have any questions about your refund, please call one of our team on 1800 830 830.
Hi put in a refund Tuesday my member number is 3093647 still waiting for refund
Thanks got it
Hi I have tried doing an order but it is now saying pending it said someone will get back to me but I haven't heard anything?
Hi Kodi, Has this issue been resolved for you now? There was a delay in some orders being processed due to the Christmas Holidays. If you are still having an issue can you please message with your member number and one of our team can give you a call. Thanks
Hi I just ordered a Mastercard and 2 gift cards will this be delivered before Christmas this year or next year?
Hi Tara, depending on what card you ordered it will be delivered next year (either Spring, Autumn, Winter or Summer)
I just order my airpod pro gen 2. When do I recieve my item? Do I have to wait until I finish all the payment?
Hi Danny, if you have just placed your order these will be delivered in November next year (Christmas 2025). Chrisco layby works on a 52 week plan system and payments are calculated based on that. Final payment date for 2025 orders is October 24th 2025.
I just order an Item when can I get? Do I have to finish all my payment then get my item?
Hi Danny yes you have to finish all your payments first before you get your order hope this helps you
Hi I've just been charged for a order that I rang up this morning n took off the PlayStation 5 console n the PlayStation 5 games pack n the iPhone 16 pro plus n am just keeping the coca cola hamper I should of just been charged for the one hamper only n not the rest please fix this asap as I should not be charged for hampe rs I'm no longer getting thank you
Hi Nichole, Can you please message with your member number so that we can have a look into your order. Thanks
Member number 3367740 I'm supposed to receive a refund do you know when that will be
If I order christco now will it be delivered this year before Christmas or will it be for next year ?
Hi Sarah, Any orders placed now will be delivered for Christmas 2025. Thanks
When do vouchers get delivered 2024.
Hi Mhoira, Gift Cards are delivered between beginning of November and 4th December. Happy Shopping!
So I brought a ,go kart but I'm not sure if I still want is it possible to get money back ?
Hi Ernest, Please give our team a call on 1800 830 830. Thanks
When will delivery be for the baxter area this year as we are going away half way through November
Hi, Can you please provide us with your member number and we can have a look at your account to check your delivery dates. Thanks
Is it possible that if your order is paid in full for weeks before November that the gift cards can be delivered at any time or is it only late November to December?
Hi Natasha, if you have a voucher order they will be delivered between now and the 7th December. You will receive a notification when your vouchers have been sent.
Hi can I still order for 2023 & pay in full ?
Hi, Yes you can. This is our last week for 2023 orders. To place an order for 2023 you will need to call 1800 830 830. Thanks
Thanks for your reply.
I’m just wondering. I’ve just made a new order for 2024 which is around the 5k mark..I’m coming into a bit of money soon, Is it possible that I can pay a bulk amount to the new order when deductions start on the 20th of October, say $2,500 to it? I’d love to just be ahead and not stress about Christmas next year also but would like to know if I can pay a huge amount in one installment? Thanks
Hi Natasha, you can make one off payments to your order at anytime. Just give our team a call on 1800 830 830 and they can assist you with this.
When do I get the goods? Is it once the full amount had been paid or will it be delivered this December either way? And I continue on the payment plan
Hi Britt, Chrisco delivers between November and December each year. If you have an order for 2023 you should have received a delivery advice notification which will show your delivery date. If you have placed an order from the 2024 catalogues, these are delivered next year. All orders must be fully paid before they are delivered. If you need any further information about delivery, give our team a call on 1800 830 830.
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