Where do I submit a formal complaint? This company is horrendous and the customer support don’t listen to a single thing you have to say.
In the horse racing section from Sunday to Friday under the fields there is usualy 4 selections but on Saturday Brisbane Sydney Melbourne there is none. Is there a reason for this? I purchase the paper 7 days a week. thank you Geoff
I have ordered a package that says it was unable to be delivered since 12 March. The CouriersPlease tracking page says "Unable to deliver. Please contact our Customer Support Team for assistance." How can I contact your Customer Support Team? I previously sent an email to support@couriersplease.com.au but there was no response.
Where is my package CPCMDBZOO44511001? You said you 'couldn't deliver it' which is a lie, then said you sent it to a small tobacco shop for me to pick up. They are not a 'collection point', have never heard of you, and don't accept parcels that are not for them. The number you quoted was incorrect anyway, it wasn't the same as the one quoted from the business I bought from.
Why haven't i received ANY updates in 10 days it says still in nsw im so disappointed and upset this is a present and what where is it???? I have emailed and emailed and nothing
Its ment to be delivered TODAY!
Unfortunately more people need to report them to the ACCC. It takes about 5 mins.
external link
Now the tracking number dont work
Hi Ianaandgass, Thank you for your review and we apologise for your negative experience with our service and support. We would appreciate the opportunity to look into your feedback further, if you could kindly send your consignment/tracking reference to support@couriersplease.com.au and include some details of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you, CP Team
why is the estimated delivery dates keep stretching longer and longer, it was originally estimated to arrive tomorrow or Sunday, but now estimated to arrive Tuesday.
Hi Dilanr, Thank you for your review and we apologise for your negative experience with our service and support. We would appreciate the opportunity to look into your feedback further, if you could kindly send your consignment/tracking reference to support@couriersplease.com.au and include some details of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you, CP Team
CPWTC0900010701 i cannot use that email for some reason
Where is my package!? CPBBGRZ18842244 you have had it for 14 days!
Why does Couriers Please attempt to claim that my package wasn't sent despite evidence that my package was 'picked up by the local carrier' and has been in your possession for nearly two weeks now. This delivery is needed for Christmas day. Does this not now constitute theft? What compensation processes are in place for your customers and delivery partners who you have let down?
Hi Your delivery person turned up today at 545 pm as my customer stood at there door waiting for him to come over instead he just drove off as they stood there My customer requires there’s 2 boxes for a job tomorrow 19/12/24 How do we contact your driver for them ?and why does this happen when the customer is watching them drive off and trying to wave your driver down Coupons numbers 303 04360619 and 30304360620 Thanks Chris Quickmaz
Hi Your delivery person turned up today at 545 pm as my customer stood at there door waiting for him to come over instead he just drove off as they stood there My customer requires there’s 2 boxes for a job tomorrow 19/12/24 How do we contact your driver for them ?and why does this happen when the customer is watching them drive off and trying to wave your driver down Coupons numbers 303 04360619 and 30304360620 Thanks Chris Quickmaz
Hi I have a parcel hasn't been updated since pickup for 7 days now, tracking number is 50803974878, can you help me to check
Hi, We couldn't find any update on the tracking CPWAGVP3900094250. Please check and confirm when it can be delivered? Its been more than 5 days, still showing as pick up status.
That's not my number
Its..CPBM61Z5239743
It's sadly too late now...
Hello, Apologies for the delays and inconvenience this has caused. We would appreciate the opportunity to look into your feedback further. If you could kindly send your consignment/tracking reference to support@couriersplease.com.au and include some details of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you,
CP Team
Hi CheckMate,
Kindly check your email, we have sent an update with regard to your parcel under the ticket number 690983.
Thank you.
CP Team
My consignment is CPBM61Z5239743..i tried my best yesterday to get any info...as I said..i had to get theses bikes scooters and toddler trikes to the CMFEU today ...I've missed the cut off...so it's nevermind they come when ever...I'll just be returning it all for refund now...
Hi J.moore, We apologise for the inconvenience that this has caused. This is not the service we want you to experience. Rest assured that we will inform our fleet team about this to ensure it won't happen again, however upon checking on the consignment you have provided which is CPBM61Z5239743, is not pulling up information on our end.
In this case, we would need a valid and sufficient tracking number in order for us to proceed with your concern.
Feel free to contact us directly at support@couriersplease.com.au .
Thank you for your patience and for bringing this to our attention.
CP Team
My parcel has been 'out for delivery" for 3 days, then 'transfer to run 0190' for 3 days . Ref No SQ5KBTV Have been waiting a week for it & iy has been lost in the system. R Shaw
Hi R Shaw, Thank you for your review and we apologise for your negative experience with our service and support. We would appreciate the opportunity to look into your feedback further, if you could kindly send your consignment/tracking reference to support@couriersplease.com.au and include some details of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you, CP Team
Tracking Number: CPB5TNZ3094466 -I am writing to express my frustration in trying to get in touch with your customer support regarding a missing parcel.
I have made several attempts over the last few days to resolve this issue through various channels, but I keep encountering automated responses that do not address my concerns. My parcel, with the tracking number CPB5TNZ3094466, was reported as undeliverable because the courier claimed I was not home. However, I was home all day and can confirm this with my home security cameras.
I kindly request your assistance in locating my parcel as soon as possible. I appreciate your attention to this matter and look forward to your prompt response.
Hi Mick, We sincerely apologize for any inconvenience caused by the delay. Rest assured, we have promptly escalated the matter to our dedicated operations team. Please keep note of the ticket number 495353 for future reference and updates.
Thank you for your patience and understanding.
CP Team
Still waiting for a delivery. It says on board with driver though still nothing and it's getting closer to 2:30 in the afternoon
Hi plastesine5, Thank you for your review and we apologise for your negative experience with our service and support. We would appreciate the opportunity to look into your feedback further, if you could kindly send your consignment/tracking reference to support@couriersplease.com.au and include some details of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you, CP Team
The tracking information says most likely going to be delivered today though please be more honest From now on
Hi plastesine5, We apologise for your negative experience with our service and support. Kindly send your consignment/tracking reference to support@couriersplease.com.au so we can assist you further. We would highly appreciate your kind response.
Thank you, CP Team
Got IT now The package arrived today. All good now
Hello,
We're glad to know that you have already received your parcel.
We're always here if you need further assistance.
Thank you.
CP Team
you can't contact them says the item was delivered but not to me so where is it???? CPBD4EC0032054 do not use this courier worse than Fastway courier and that's saying something.
Hi John, We sincerely apologize for any inconvenience caused by the delay. Rest assured, we have promptly escalated the matter to our dedicated operations team. Please keep note of the ticket number 52787 for future reference and updates.
Thank you for your patience and understanding.
CP Team
courier delivered to the junky's home. and I'm not going there.
Where is CPBPQKZ0740274002 it’s saying delivered - collected by scan on file. My delivery is not here. Where is it???
Hi Bradley,
We're very sorry for the inconvenience.
Our team member has sent you an email with the POD and GPS.
Please let us know if you need further assistance.
Thank you.
CP Team
Please let me know the status of CPWAGVP190002929101
There is no Tracking information after pickup.
Please raise a issue and escalate to find more details.
Thanks
No idea. Have purged it from my mind.
So do your drivers and staff get their pick from the packages constantly getting “lost” in transit? Are you keeping them or selling them on? Maybe I can go BUY my item from your mob AGAIN?
Seems like the drivers doing their shopping with public’s packages.
Hello, Thank you for your review and we apologise for your negative experience with our service and support. We would appreciate the opportunity to look into your feedback further, if you could kindly send your consignment/tracking reference to contact@couriersplease.com.au and include some detail of being referred by the CP Product Review team, one of our agents will review your delivery.
We apologise for the delay experienced here and appreciate your review.
Thank you, CP Team
I have attempted to sort this out for days and you people couldn’t care less. You are criminals working in plain sight. What happens to all these parcels that never get delivered? Answer THAT question.
Dear Waiting O., I sincerely apologize for the frustration and inconvenience you've experienced, and I want to assure you that we take your concerns seriously. I understand the gravity of your accusations, and I am committed to addressing this matter promptly.
To investigate and resolve the issues you've raised, we would appreciate it if you could provide us with the consignment number associated with the undelivered parcel kindly send to contact@couriersplease.com.au. This information is essential for us to conduct a thorough investigation into the specific details of your shipment and take appropriate corrective measures.
Once we have the consignment number, our management team will prioritize your case and work diligently to provide you with a satisfactory resolution. We value your cooperation in helping us address this issue.
Thank you for your understanding, and we look forward to receiving the consignment number to initiate further assistance.
CP Team
Tried that and was told by your chat team they are “done” with my issue because they CANT FIND IT
Yeah especially with the Amazon returns. I've had two go "missing". I bet the drivers are enjoying their new skirts and shoes
Right.. it’s a disgrace they need to be shut down. Thieves.
Hello,
We understand your hesitance.
Please know that we will remain available if you require any further assistance on support@couriersplease.com.au.
We apologise again for your negative experience.
CP Team.
Yeh we wanna know where all our stuff has gone ??
Dear Waiting O., I hope this message finds you well. Thank you for reaching out to us. In order for us to provide you with the best possible assistance, we kindly request you to share the consignment number associated with your inquiry. This information will allow us to efficiently track and address your specific concern.
Please send the consignment number to our dedicated support email at support@couriersplease.com.au. Once received, our CP Team will promptly investigate and provide you with the necessary assistance.
We appreciate your cooperation and look forward to resolving your issue promptly.
CP Team
Hi, Have hade a package missing since 06/12/23 now updated to tis, Transferred to Regional Delivery for processing, what does that mean??? [Details Removed]
Thank you!
Hi MissyP, This scan refers to your delivery being passed to one of our onforwarding carriers to delivery on our behalf. Kindly email us on contact@couriersplease.com.au for more detailed updates.
Thank you, [Name Removed] ☃
Dear MissyP, I sincerely apologize for the inconvenience you've faced regarding your missing package. I understand the urgency of resolving this matter for you. To assist you further and provide accurate information about the status of your package, I recommend reaching out to our dedicated support team via email at contact@couriersplease.com.au. Please include the relevant details such as the tracking or consignment number and any other pertinent information related to your shipment.
Our customer support team will be able to investigate the current status of your package, explain the "Transferred to Regional Delivery for processing" status, and provide you with the necessary updates.
Thank you for your patience and understanding. If you have any additional concerns or questions, please feel free to contact us at the provided email address.
CP Team
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