ALDI Crane Folding Electric Questions & Answers

Good afternoon,

'Crane' folding pedal assisted e-bike was purchased approx. Feb 24. Any chance it is still subject to a 2 year warranty? Alas I vaguely recall it may have been one year only.

'Compliance' plate shows ... EST-EFLDBIKE1 V2.1 713262 20632 09/2023 Barcode: 4 061464 778856

Partner has for some months now regularly complained of seemingly premature power drain/loss, particularly on inclines, especially when contrasted with earlier performance. Yet oddly I was unable on several occasions to re-produce the experience she claimed.

More recently, and similar to several other reports here, when pedaling the power assist now is only sluggishly applied for a few seconds before it's lost completely, handlebar controller going dark. Only switching key off/on can re-activate the bike, and then only to repeat this; a few seconds of power, then total loss, ad nauseum, rendering the bike for all intents unusable.

Multimeter indicates battery is charged to 41.9v when charging indicator turns green. After several start/stop/start/stop cycles, per above, meter shows battery 41.8v, suggesting to me no undue/excessive drainage.

About to repeat exercise with wiring exposed; expect to confirm full power (voltage) initially at handlebar, and upon pedaling at hub too, then momentarily later total loss of power (voltage) to rear hub, and likewise handlebar controller, in view of it going from fully illuminated to fully not, concurrent with loss of power assist.

Can you suggest any possible or known causes - and remedies - of such an issue?

My partner is highly dependent upon the bike, day to day.

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Thanks

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