131 questions from our users
What do I get for nbn I cancelled foxtel so only have home phone line which I think about cancelling just using mobiles which are connected to another network .why iam I get nbn for just home phone only ,,???
Because thanks to the liberal government there is no landline service anymore. All home phones have to use the internet VOIP (VOICE OVER INTERNET PROTOCOL). For this to happen you need a NBN modem t...o plug your phone system into. As an added bonus if the internet drops out you will have no phone, thank the federal liberal government for destroying the labor government's idea of a fully optical fibre network. Leaving the old phone system intact for a backup. That's it in a nutshell.
Why can I not set up Port Forwarding HG659 hardware version B? Seems to be a common fault. Also seems based on chat rooms that Dodo fix it overnight with no explanation. All checks so NO ports are open ie port 80 is showing as not open Odd since the internet works and HTTP is port 80. I want to set up SSH but can not get a port open to get it to work. Do I have to get a new Modem? One that actually works? Chat rooms seem to say that the HG659 is a waste of time
I would like to get my money back, the NBN modem did not work. I contacted support service many times and I did not have any solution for my problem.
Hi Susan, that was my experience with Telstra. I traveled 216 KMs, spent 20 hours on the phone and in queues with no joy. With Dodo I waited 7 mins on the phone, got the new modem quickly and a lovely...young man sorted all my devices very very quickly. I'm sorry that you've had such a tough time of it.
If my internet has been restricted as i didnt make a payment but i got a payment extension, will i be able to use the internet again up until the payment extension?
Did the internet come back on for you!? I was going to ask the same question!
I've made extensions on them BEFORE they cut ny service and it still worked but now they cut it after only iwjng for 4 da...
I upgrade my plane for an extra $5 a month and the internet is not fast at all.downloading a game shouldnt take all day to download and I seen the ad on tv from dodo saying that internet that’s flys.yeah right.it’s false advertising.I think dodo need to do something about making internet faster no matter what plan ur on it should all be the same.
Do you often lie to customers?
For a yr we have had half the speed at 21mbps that we should have 40mbps. We have called and called time after time to ask that you fix the problem or send a technician out.
Your solution of running a speed test every time and telling me that there's no issues on your side and washing your hands of it.
Finally dodo sends a technician out after I escalate it and it wasn't the first time it was escalated... and long behold.. there's an issue with the connection. The technician fixes the problem and ran a speed test and now after a year I get the speed I am paying for.
I spoke to the manager who agreed to pay 6months compensation for this which is what I proposed which I think is fair seeing as I was only getting half the speed right..
I get phone call today with an offer of $70.00!! What an insult.
They are now basing that on usage per month. Lol come on mate, your speed is so slow that we leave things to download overnight .. my plan is unlimited.
I will be escalating this and contacting the ACCC and the ombudsman. If you pay for a service, you expect to get it.
Simple as that.
I thought that they would have looked at the problem sooner. I have had a few issues at the very start but only took a week for the problems to be sorted. I will stick with them as they worked pretty quickly to fix the issues.
I had the same issue and was offered $10 credit...I told them that was an insult and they gave me one month free - still an insult and I will be taking it further also.
Due to the issues with NBN bei...
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