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28 questions from our users
How reputable is this company I have ordered goods. Have not received same. Have tried inquiring through their "contact us" site 3 times with no response. They have been paid through my PayPal account. 2 weeks ago.
Has anybody bought cycles from this site? If yes what is the quality of the cycles they list on sale?
Hi There, I am not your customer (was keen on buying bike but i dont think i would be)... just looking at people's experience (and their review) and noticed that most of your positive feedbacks are from members who joine just couple of days before and never reviewed anyone else !? (And 5 stars normally followed after lower rating). Can i suggest you to make few accounts in advance so that you dont get caughtout faking reviews..
Has anyone reported this poor / lack of service from DShop to the Department of Fair Trading and had any success with getting their issues sorted out satisfactorily?
No I haven't reported to Fair Trading as I was happy with the result, once I put in a complaint they sorted it out promptly without any questions, I was happy with how fast they sorted out the issue
I bought a fitness bike recently and it arrived without a manual a defective saddle tube. They said they would arrange a replacement part but multiple follow ups later by email (as they have no phone number listed on their website) have been met with complete silence. I'm now thinking of taking this matter to Qld Office of Fair Trading.
The phone number is listed on your original email but it is a voice message redirecting you to the online chat end support email which so far has not resulted in any communication neither has a Resolution dispute I have lodged.
They need to be accountable for their written promises. ..
Fair trading will be my next step ..
Hello Dshop. I have sent the following message twice via your website and once on your live chat as well.
I still have not received a response yet which is poor form. Can you please reply to me asap?
I placed an order with you guys Dshop Order Receipt #N10382531.
I confirmed a redirection with the courier company the morning of delivery as I didn't think i was going to be home.
The package was not redirected and the tracking is saying that it was delivered the next day and left in a safe place yesterday.
I have looked everywhere in our security building and I can't find it anywhere.
Are you able to please re-send the item and discuss this with the courier company?
Please advise a resolution.
Thank you so much and I look forward to hearing from you :)
I doubt you will get an answer, they are not very good at replying to any messages once they have your money, maybe try the courier company, you may have better luck with them. Hope you get this resolved.
This is gonna be hash sorry, but honest. The problem is, it sounds like you gave the courier company ATL (Authority to Leave) without a signature.. that then becomes a you and courier problem and not a DShop problem, (dshop have done their part and paid a courier for a service, it’s not their problem if you gave ATL on redirection) what if a neighbour took it? Is that Dshops fault? You really don’t have a leg to stand on with dshop unfortunately. As mentioned above your best bet is to take it up direct with courier. If it was toll visit their website and request customer support using your consignment number. I hope you get a resolution.
My oder is ( tax invoice N10381771) i just made it tonight 21 May 2019. Now i would like to change another one. How can I change it? Please let me know before the product delivery to my house. Thanks
I received my item in two days! Albeit it was not what U ordered. They have collected the item and I now await my original delivery. Numerous emails sent with no reply. No phone to ring. Very frustrated.
I returned an item they came here to pick it up but they didn't give me my money back.
Why cant you contact a person im still waiting for a answer i wil contact the bank next
Having previously had a good experience in purchasing from dshop, my latest experience deserves one star not five stars (as I previously gave them). Why does dshop not respond to my report of damaged goods and subsequent emails? Why is dshop still in business, given that their after sales service is so poor?
Hello, I recently had a poor experience with them also. My opinion based on this is that they all have full time jobs and this is their side business, and that they drop ship from China, hence the low prices.
Surely if anyone was working for this business full time they would be able to improve their customer service from what it is.
It’s mind blowing that they are still able to trade based on what they provide to customers.
My advice is get your money back from your card service provider and go elsewhere. Temple & Webster for example provide the best service you’ll ever get, and yes you will pay more but it’s worth every extra dollar cent.
Best of luck.
How are u Still operating when you have riped all those people off I’m still waiting for my refund and yes there is no response at all from you.
Same, no communication for 3 weeks, have paid $480. Got my credit card company onto it and well, total scam :(
Right, so its worse than I expected, it’s been 1 week for me and people here have no response forb3 weeks, this is bad.
When are you going to send the base for the umbrella we bought in December? Communication is impossible ( no address or phone number) & repeated requests for you to ring us have been ignored, chat line promised to send missing parts in January. Still waiting!! Consumer Affairs is our next step. N10356068 / N10360066
My question is this - WHERE IS MY REFUND???
I have returned your product (wobbly office desk) 2 months ago - After sending numerous emails, live chats - NO ONE is getting back to me. So, my question is WHERE IS MY REFUND???
Is there a way i can make DSHOP refund my money? They gave faulty product now ignoring my emails
They are the worst business. Selling proucts that are rubbish then no refund. Refer it to fair trading
yes I found they answer emails promptly when you are still in buying mode. Then when the product is not as advertised and is returned for refund Dshop goes to ground.
I purchased a spin bike that was promoted to suit all sizes of person. It was suitable for only a small person. Legs constantly bent when riding. Hopeless.
Bad company - no phone number to voice complaint - no refund when goods returned - organisation needs to be held to account.
I have raised a complaint with ACCC. Suggest everyone with complaint keep pushing till Dshop responds with refunds or the government shuts them down.
I'm trying to buy something but when I go to the checkout it keeps saying wrong or incomplete billing address. I've checked it over and over but can't find what I'm doing wrong. Anybody else had this and of so how did you resolve it?
Just wondering if anybody here has bought a rug from Dshop? How’s the quality?
Do u know if their mountain bikes are of good quality?
I cannot answer your question regarding their mountain bikes as I bought my product online and didn't have the opportunity to inspect the bikes.
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