Dshop Questions & Answers

Hi, I ordered and recieved exactly what I ordered the following week with no issues.

No I haven't reported to Fair Trading as I was happy with the result, once I put in a complaint they sorted it out promptly without any questions, I was happy with how fast they sorted out the issue

I bought a fitness bike recently and it arrived without a manual a defective saddle tube. They said they would arrange a replacement part but multiple follow ups later by email (as they have no phone number listed on their website) have been met with complete silence. I'm now thinking of taking this matter to Qld Office of Fair Trading.

The phone number is listed on your original email but it is a voice message redirecting you to the online chat end support email which so far has not resulted in any communication neither has a Resolution dispute I have lodged.
They need to be accountable for their written promises. ..

Fair trading will be my next step ..

I doubt you will get an answer, they are not very good at replying to any messages once they have your money, maybe try the courier company, you may have better luck with them. Hope you get this resolved.

This is gonna be hash sorry, but honest. The problem is, it sounds like you gave the courier company ATL (Authority to Leave) without a signature.. that then becomes a you and courier problem and not a DShop problem, (dshop have done their part and paid a courier for a service, it’s not their problem if you gave ATL on redirection) what if a neighbour took it? Is that Dshops fault? You really don’t have a leg to stand on with dshop unfortunately. As mentioned above your best bet is to take it up direct with courier. If it was toll visit their website and request customer support using your consignment number. I hope you get a resolution.

You probably need to get in touch with their customer service. I'm not a dshop rep, just an (ex) dshop customer.
I put "ex" because I have no intention of ever buying anything from them again. The quality of the product a bought (bicycle) is appalling

It sounds unfortunate. My order was delivered correctly, and Extremely fast considering it was among the public holidays for Easter.

If you still haven,t a response from the emails try https://www.facebook.com/dshop.com.au/ I am sure they will respond quickly there

Same here- bunch of thieves

although it took ages, Dshop did finally come through and sent me a new assembly pack of accessories...…..so maybe just keep persisting with emails as I have done and maybe your problem will hopefully be solved as well.

Hello, I recently had a poor experience with them also. My opinion based on this is that they all have full time jobs and this is their side business, and that they drop ship from China, hence the low prices.

Surely if anyone was working for this business full time they would be able to improve their customer service from what it is.

It’s mind blowing that they are still able to trade based on what they provide to customers.

My advice is get your money back from your card service provider and go elsewhere. Temple & Webster for example provide the best service you’ll ever get, and yes you will pay more but it’s worth every extra dollar cent.

Best of luck.

i have been trying to get my money back for about 1 1/2 year, the after sale service is ridiculously poor. good luck to you

Same, no communication for 3 weeks, have paid $480. Got my credit card company onto it and well, total scam :(

Right, so its worse than I expected, it’s been 1 week for me and people here have no response forb3 weeks, this is bad.

I paid by using PayPal and lodged a complain with Paypal against dshop. Paypal contacted dshop and guess what within a day they got back to PayPal.Now I have to return this junk in order for a refund, and its not an easy thing to refund, the box is 1.3meter in length.

Same here I don’t know how they are still Operating

My product was fine. I didn’t need to return. Maybe you just need persistence

They are the worst business. Selling proucts that are rubbish then no refund. Refer it to fair trading

yes I found they answer emails promptly when you are still in buying mode. Then when the product is not as advertised and is returned for refund Dshop goes to ground.
I purchased a spin bike that was promoted to suit all sizes of person. It was suitable for only a small person. Legs constantly bent when riding. Hopeless.
Bad company - no phone number to voice complaint - no refund when goods returned - organisation needs to be held to account.
I have raised a complaint with ACCC. Suggest everyone with complaint keep pushing till Dshop responds with refunds or the government shuts them down.

Its better not to trust their description which doesnt match to product

I cannot answer your question regarding their mountain bikes as I bought my product online and didn't have the opportunity to inspect the bikes.

I am sorry, I don't know either

They're cheap and nasty. Plus the fat bike they show has front shock absorber. The one I received had rigid shocks. They then offer a "discount" instead of giving you what you ordered. AVOID! I'm about to do a credit card reversal with my bank