Dshop Questions & Answers

We will provide the exact measurements of the product. Please make sure the product is to your liking and fits the space you want to put it in we are unable to offer a refund.

I’d also like to know!

According to my Google search, at Browns Plains Qld but also in several other locations

They are based offshore

They are using Aramex for my shipping, and it's been 4 weeks with no item delivered or any real response from Aramex. Would much prefer Auspost over these shonky people any day. Beware is all I can say.

i also had the pleasure of damaged goods and no response from Dshop , how do these people sleep at night!

Yes I know and I’ve had further contact from Fair Trading and they told me to take it up with NCAT, which I’m in the process of doing as this business is doing the wrong thing time and time again.

Hi Melissa Do you mind telling me what NCAT is because I would like to lodge a complaint about them as well maybe if they get a few similar complaints they might get off their proverbial and actually do their job, I don't know if they are any better than ACCC they are pretty useless and these despicable people have absolutely no fear of them despite hundreds of legitimate complaints.

NSW Civil & Administrative Tribunal (NCAT) lodge a complaint with Fair Trade and then NCAT, Fair Trade is free but NCAT charges about $53 to lodge a complaint, but fair trade is your first point of contact and they will then advise you if you have a case to take the NCAT. Good luck

I would try QCAT rather than NCAT, as DStore is based in QLD

Thanks for that I didn’t know there was a qcat lol

Had similar experience, had product arrived damaged they forced replacement parts even when I requested refund. Been a month and no parts still and their customer service rep that is emailing me is terrible and really hits a nerve.

Yes I know, and to see your message came through 4 days ago and I'm disappointed to see Dshop is still trading, I would suggest to everyone who buys or has bought from Dshop to make a complaint if you receive damaged goods and are refused a refund, Dshop is breaking the law by constantly refusing refunds and for them to still be trading and delivering damaged goods to people then that means not enough people have been complaining about them, the more complaints people make to the authorities the more chance their is of this business to be made to get their act together and start doing the right thing and abide by consumer rights.

I believe that exposing DShop unethical practices will help potential customers to go and spend money elsewhere.

Yes

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Great idea. The item they advertised online for sale has clearly been photoshopped and is not an accurate representation of the item received. It's disgusting that they continue to get away with this immoral behaviour.

I just bought the 360 swivel bookshelf and my goodness it's the worst quality I've ever seen. I haven't even put the thing together. The panels are all damaged and chipped. And the whole thing is covered in dirt and stained. Not to mention that there are a million screws and nails to be used and no clear instructions! They say to call customer service 24/7 and don't supply a contact number. So, I emailed them to say that I would like a full refund and for them to have someone come collect it as it's really heavy and I'm pregnant so can't lift that heavy. I supplied numerous photos of the damage to each panel and the filth. The insightful "upper management" customer service girl just told me to give it a good clean and put the thing together. She completely dismissed the photos of the chips and damage. I am more than happy to take this further if they do not honour their customer service policy of return of damaged goods. I am absolutely shocked by the whole thing and the way I have been patronised by them. I don't need this right before having another child. This item was meant to simplify things, not increase my stress levels

So far I have 4 responses from Dshop customers I’m sure there are many more I’ll keep collating them and then we can go to next steps Just disgraceful!!

I am interested. Posting my review this morning. They are lying con artists who sell rubbish and then try to make you pay just to have it assessed

Happy to join. Going through something right now which is outstanding for months. They really need to be stopped. They are clearly breaching the Consumer Protection Laws of the country and are carrying on regardless.

Yes please! I have reported them to ACCC and my bank is investigating the transaction hopefully I will be able to get my money back

I'm fighting to get refund on cheap rug that is nothing like description

I have received so many responses to my suggestion to group together and fight this disgusting company I just don’t know how to group everyone together from here

Happy to contact ACA but need everyone’s support

I have contacted ACCC...I also want to contact QLD fair trading. ABC has a journalist who specialises in consumer affairs..perhaps we should see what the media can do. I get so sad for those who have been deceived...list of complaints grows daily. Accurate reviews are swiftly covered up with false reviews.

So let’s do it!! This is a piece of crap company and they need consequences for their unscrupulous actions

I will contact the ACCC today and tell them about the many many responses I have received

Decided to take a leap of faith and landed straight on my face when I dealt with this dodgy company. Highly manipulated items in description and photos. Has anyone complained yet or still waiting? I've sent them the photos of their poor quality cushion and I've also decided to dispute charges and also lodge a complaint on Fair Trading.

Yes I will join a class action

I am experiencing the same issue bought some furniture in December what I got was damaged goods. They are telling me that they can replace the damaged parts, which is basically everything. Or they are suggesting me to use the faulty product so that they can give a discount- dodgy all the way.

Now they are telling its a change in mind

Absolutely.

They treat people with contempt they dont care about the consumer so many people have been ripped off by them everyone should ring or contact A current Affair and get them splashed all over social media to help stop this mob continually ripping consumers off, if everyone contacts those media outlets it will soon put a stop to how t they treat their customers, I have not read any good reviews from anyone unless they had been offered an INCENTIVE to do so, it's the only way they have 3.5 stars otherwise they would get 1 unfortunately I couldn't give them zero cause that's what they deserve.

A Current Affair may be the only way to deal with these scammers.

Its impossible for them to have 3.5 stars. This is possibly worst ever company.

Shocked they have more than 1 star. They delete and block all negative comments.

Report to ACCC. If they have enough complaints surely something can be done? They are based in Brisbane

Agree Someone just gave them 5 stars because she cancelled her order and they were good at doing this Of course they would be... but 5 stars for doing what the law demands! The other 5star reviews, are any verified sellers???? I doubt it

You likely can't. They just sell crap products. Contact them requesting full refund and collection of product. When they refuse, contact your bank and request a CHARGEBACK (this returns the funds from the retailer to the customer upon proof of refund refusal). Dshop need to be held accountable

Oh no. I bought it as gift to my grandson

They are scum dont buy there crap

I will never buy from DSHOP ever again. Brought a rug and received a dirty looking rug like it’s been used before. It didn’t even look like the photo they display online. Very disappointed and disgusted I threw it away. Wasted my money

Yes been ripped off $250:00 4 tinny crazy chairs no seats 4 parts to a crazy table top no frame a screws that fit no where. The reason we buy off a sale is because we are not wealthy. We pay because we are honest .bunch of creeps in my book anne

I’m reporting them to ACCC today for exactly the same issue – please do the same!

Hi Kate. I finally got a great response! After 2 months of fighting, I went via PayPal, escalated my complaint for a refund. They became mediators & only this week, I returned their rubbish back for a full refund!!!! Yay!!! And even better, I got the return postage refunded under the PayPal rules!! Give that a try as well as lodging a complaint with accc. I went to consumer affairs vic & they really didn’t help much at all.

Sorry Dissatisfied, I cannot give advice as I haven't bought anything from Dshop yet. I was just looking and now get emails from them. I hope your queries are answered to your satisfaction.

Dshop address for all returns: [Details Removed] I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, [Details Removed] - it might be worth googling their phone number and trying to get some more info.