Dux Airoheat Questions & Answers
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My heater not working- Does not heat water, Light on hot logic are all green and fan is working .Had Hotlogic replaced 2 yrs ago . . Date of Manufacture is 18/09/2017 , What is likely problem.
Hi Khushmer, Our team would like to speak with you at your earliest convenience so we can get this sorted. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
We just had our fan replaced under warranty. The Airoheat was encrusted with ice. We now find our water is not very hot and runs to Luke warm very quickly. Is there something that needs adjusting? It’s working but not efficiently.
Hi Ross, We apologise for any inconvenience this may have caused you. Our team would like to resolve this for you. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try to resolve it for you?
Best Regards,
The Dux Team
Hello, I have a similar issue with my Dux Airo heater to one listed on your site 3 years ago. The heater has started leaking water from the top vents, running down the side of the unit. The unit details are, Dux Airo heater, model number D2FH00000C, serial number 110131100940, manufactured on 31/01/2011., installed in 2011. I am reluctant to give my full name/address/contact number in this message in case you post it to this site, I can provide these details on request. Regards Trevor
Hi Trevor,
We'd be happy to assist you with your question.
If you can email through your name, phone number, and address where the unit is installed, to help@dux.com.au it will be great.
Regards,
The Dux Team
Hello, My name is Trevor Pohlmann, 8 Mulga Court, Narangba, 4504, Mob 0400416036 Regards Trevor
System has just started to periodically stop flowing for short times. Is this a tank flush issue ?
Hi Terry, Thanks for raising your question. Given the age of the unit (11+ years) we would suggest that the unit be given a flush. Please contact our After Sales & Service on 1300 365 115 Option 2 to be put in touch with our local service agent.
Best Regards,
The Dux Team
Hi there - my system sometimes makes a very loud buzzing noise at night. So loud i can hear it indoors. The status has a solid green and red light. Any ideas what is causing this?
Hi Rachel,
We'd be happy to assist you with your question.
If you can email through your name, phone number, address where the unit is installed, and serial number of the unit to help@dux.com.au it will be great.
Regards,
The Dux Team
Where is the turn on and off, can't find it, Please text to 0435917787 thx very much No hot water flowing when the taps are on hot water and running only cold or just luke water is coming instead I can hear the water system running which means electricity is used Any suggestions, thx very much Ulrike
There is no on/off switch on a hotwater system. You'd need to flip the circuit breaker at the meterbox if you want to reset the power to it, but I don't know what you think that's going to achieve? You really shouldn't be playing with it if you've got no idea about it. It sounds like what you need is a professional plumber to inspect and fix your broken hotwater system before you go fiddling with it and electrocuting yourself.
Hi. I got a new Dux airoheat 250l that is only 6 mouth old , till just over a week ago was iceing up so it was not heating up probably, the service men said to turn off the Recirculating pump , let it de ice then turn it back on. The next day turned back on and started iceing up again with in a few hours, call the again they now told me to remove the Circulating pump , why? the pump is turn off the power so there is no water Circulateing unit is still iceing up , they will not come out because the say it is the Recirculating pump issue I do not believe, Reefe the makers of the Recirculating pump has told me removing the pump makes no difference
Hi John, We are sorry to hear about your experience and really hope we can resolve your issues. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Hot logic controller lights red green green mean over pressure switch tripped and now fan doesn’t work how can I fix this
Hi Patrick, Thanks for raising your question. Due to potential electrical hazard , only a suitable licensed tradesperson will be able to do further diagnosis and/or component repair/replacement. Please contact our After Sales & Service 1300 365 115 Option 2 to be referred to our local service agent who deals with Heat Pumps.
Best Regards,
The Dux Team
I’ve been away two months on holidays my neighbour phoned me to say there is ice forming around the air vents at the top of the hot water service what would be causing this.it’s a Dux airoheater Thanks for your help Bill .
Hi Bill, Thanks for raising your concern. If you can email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will really help us get a response for you.
Best Regards,
The Dux Team
We’ve had an Airheat hot water system for ten years and have very little trouble, recently the system seems to be making a lot more noise… sounds like boiling water or a noisy fan. .. no change in hot water. Can it run out of water? Do I need to top it up? Or just leave it alone…I have no idea. Thanks
These are just my layman's thoughts.. I'm not a qualified technician or anything..... When the water inside is being heated, it may make a sound like a kettle I'd imagine... But it shouldn't "boil", no need for it to get that hot... There's a fan on top of the system as part of the heat pump... maybe check that no debris is in there that might be getting caught? like leaves or twigs or something.... There's a relief valve on the side of the tank.. if you pull on the lever, water will fill the tank and then overflow out the drain once full, but be careful because that overflow water will be hot... refer to the manual for all the details etc. Cheers
Thanks… as a rule do they need topping up, I know way back when hot water tanks used to be topped up. This one has never been topped up. It does sound like a very loud kettle.. good description. Should I ‘ if it ain’t broke, leave it alone’ ?. But didn’t want it to run dry…Thanks for prompt response.
Did you give the relief valve a go? Ensure the tank is full?
Hi Rosy, We do apologise for the inconvenience this may have caused you. Our team would like to resolve this for you. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue to diagnose any issues and to resolve it for you?
Regards,
The Dux Team
Can the hotlogic H 3202 be repaired if faulty or is it a throw away and replace item
Hi Terry,
Thanks for raising your question.
Unfortunately there are no replaceable components in the H3202 Hotlogic. The controller must be replaced.
Regards,
The Dux Team
The water heated by this thing is just far too cold for winter. How do you turn up the temperature?
Hi Ben, I have exactly the same issue. My system is 10 years old and it has been a good system, but over the last couple of winters the water hasn't been hot enough. I have attempted to adjust the thermostat but the plastic spindle for the thermostat has been sun/heat faded and is too brittle to turn. I was hoping that DUX could advise whether this system has any anodes that may need replacing.
Hi Ben, Thanks for your question. The thermostat is only able to be adjusted by a suitable qualified tradesperson. Our Service Agents are also able to do this, please call 1300 365 115 Option 2 to be put in touch with your local Dux Service Agent or could you please email your full name, product review username, best contact number, address where the unit is installed and the model and serial number of the unit to help@dux.com.au so we can check and provide you the details.
Regards,
The Dux Team
hi our Dux Airoheat hot water doesn't seem to heating our water its been running for 5 or 6 hrs water has just got the chill of it, its been about 9 degrees here all day its not iced up Model - D2FHG3000C Serial = 111028102000 manufactured 28/10/2011 capacity 258 lts do you have any ideas on why waters not heating Regards Jack May
I had the same problem and it was the compressor that failed. You'll need an engineer
Hi Jack, We do apologise for the inconvenience this may have caused you and we would like to resolve this as soon as we can. Can you please email through your full name, productreview username, best contact number and the address where the unit is installed to help@dux.com.au so we can call you back, talk through the issue and try to resolve it for you?
Best Regards,
The Dux Team
I have noticed the fan has not been working for some time but water seems to be the same. Has never been too hot and only other problem I have had with it was when it kept icing up and turned out to be a stuck relief valve.
Hi Kath, We would like to resolve this issue as soon as we can. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Excessive water leaking from the air vents at the top of the unit
Hi John, Our team would like to speak with you at your earliest convenience so we can get this sorted. So we can understand the specific details, can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Hi John, mine did that recently and it was because the condensation overflow pipe got blocked. The little reservoir/guide in the top then fills up and overflows. Clear out your pipe!
Model D2FH00000C - Serial #100714106780 - Manufactured on 14/07/2010 The tank is producing only warm water, fan does not appear to be working & icing up. The hotlodgic box has both the green & red lights on.
Hi Phill, Our team would like to speak with you at your earliest convenience so we can get this sorted. So we can understand the specific details can you please email through your full name, productreview username, best contact number and address where the unit is installed to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Hi there, we have a dux airoheat hws. Have had it for about 10 years, lately the water some days is warm then some days hot enough to shower without cold water tap turned on. Would this be a thermostat problem and is it a job for an electrician?
Regards, Rob.
Hi Rob, We are sorry to hear about this and we would like to resolve this issue for you. So we can understand the specific details can you please email through your full name, productreview username, best contact number, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Hi I have a Dux airoheat Model No D2FG3000C the water is getting extra hot when you look inside the green light is on and the red light is flashing could you let me know what to do Chers Sam
Hi Sam, Thanks for raising your concern. The condition you've described could indicate there's a problem with the unit. So we can refer you through to our local service agent who specializes in Heat Pumps, could you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
is it possible to increase the water temperature on D2FHG3000C Dux Airoheat hot water system, not sure if its factory set ?
Hi Jack,
It's our pleasure to answer your question.
The Airoheat has a fixed temperature of 60 Deg C, it is not possible to increase the store temperature of the heater.
Regards,
The Dux Team
Hi, my son just called me and said his hot water system is only outputting warm water, he checked the relief valve and only warm water from here to. what causes the unit to ice up. in Queensland. thank you Paul.
Hi Paul, We are sorry to hear about your experience and really hope we can resolve your issues. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
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