17 questions from our users
Anyone picked up from Melbourne airport using the shuttle? Any specific info regarding this location?
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
To answer your question Angela, the daily rate for Damage Cover varies depending on the length of your rental and whether you want to reduce your excess from $4400 to $385 or $4400 to $0.00. On average though around $20 - $22 per day. Two other things to consider also. If you are booking through one of our online agent partners as opposed to direct through our own website or call centre these agents also sell their own competing products. That's fine we would rather a customer travel in one of our cars covered for damages than not. However they are typically more expensive than our own cover options and because the cover is with a third party instead of us direct we will still need to take a $1000 security bond before releasing the vehicle. Taking our cover negates the need for a $1000 bond. Also if there is major damage to the vehicle we reserve the right to take the full excess from your nominated credit card and return any remainder to you once the vehicle is fixed. If you have cover sold by an Online Agent you would go back to them to claim monies needed to repair our vehicle.
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
Hi may I where is your place in Melbourne cbd? The address would be best. Thank you
Thank you for your inquiry. Our Melbourne City location is 103/230 A'Beckett St, Melbourne VIC 3000.
I was thinking of using your firm from Brisbane Airport in October. Do you have a depot there or is there a shuttle pick up similar to Tullamarine & Gold Coast?
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On a recent transaction with East Coast Rentals Cairns I was charged a 3% International transaction fee. Apparently East Coast rental accounts are processed in UK. Should this be clearly stated on the contract?
Did you book directly with East Coast or through a 3rd party booking agency? Sometimes difficult to tell the difference. Eg Rentalcars.com operates worldwide out of Switzerland. Most disputes are because people use booking agencies and then don't read the details sent to them by East Coast. I worked there and know how honest they are ..... NOT!
When renting vehicle from Sydney airport, on pickup is there a bond or deposit please? I can’t see it written anywhere thank you
I was told by Europcar that I can't drive in Tasmania as roads there are mostly gravel (unsealed). According to the Terms and Conditions of East Coast, hired cars are not allowed on unsealed roads too. May I know how this could be dealt with? Does East Coast offer coverage for driving on unsealed roads and, if so, if I get standalone car rental excess coverage, would I have the coverage offered by the provider?
My understanding is that this should never apply for gazetted roadways in Australia.(Normal roads with normal traffic). Of course, rental companies can put all sorts of unreasonable restrictions on hire if they don't mind losing customers. Try another less-restricted company.
Do you have to wash your east coast rental car before returning?
No just fill it with fuel before you return it or like most I suspect they will charge a filling fee. There is a petrol station next door to the rental depot, which was near the Gold Coast Airport. A shuttle comes to collect you at the airport but you need to ring and advise them you have arrived.
No only fill fuel tank. They hardly looked at the vehicle when I returned it, too busy getting rid of us so we couldn't ask questions about the refund of $1000 insurance bond on car.
Thanks guys ☺️
Hi, if I make a booking with East Coast and I elect to pay "the excess waiver" will this negate the need to also have a $3300 deposit???
At Eastcoast car rentals customers are presented with 2 options at the time of pick up.
Option 1: Leave your current liability as $3300 in an event of multi vehicle accident or damage and $5500 in an event of single vehicle accident or damage. If you decide to take chances or if you have already purchased insurance with your third party booking agency and decide not to reduce your liability then the company will hold $1000 in your bank account as deposit. And NO they don't take $1000 from you, the amount is still in your account, frozen by your bank and the hold comes off within the specified number of days automatically.
Option 2: Reduce your liability to specified amount including cover on windscreen, tyres and other various unforeseen circumstances for the peace of your mind for some extra amount. And as per your question, if you decide to go for option 2, the company would not hold any deposit.
I hope this answers your question.
Hi, I am looking to book a car for a road trip. Pickup will be at Melbourne airport and drop off at Sydney airport. However, looking at all these reviews, is East Coast car rental trustworthy and is bond fee of $1000 a must? What are the hidden cost?
Hi, Idon't think i'm qualified to completely answer this question. All car hire companies require a bond fee - I thought East Coast required $5500 but may be wrong.
My problem with this company is being charged for emercency service when the vehicle would not start.
I have had good service from East Coast every time except last hire the car was not up to normal cleanliness and no problems with any extras added on . The $1000 bond is a held and returned to your bank within afew days. The $5500 fee is but can be reduced. The pickup and drop off points are outside the airports with transfer by van. Hope this helps you.
you will be given two options on pickup.
Option 1: staying with standard excess (5500 for single vehicle accident, 3300 for multi vehicle accident). Here, east coast will require a Bond of AUS 1000.00.
Option 2: you reduce excess for an extra fee. In that case no bond is required.
Hi.. I have just booked a car from eastcoast via cartrawler.. I have paid an amount for the car. However do I need to pay any excess deposit when I arrive? Thanks :)
Usually there is a excess reduction waver which you can get at the counter from East Coast. I had East Coast once through an German Agent and the excess (usually 3-5k) was covered by the agent. Maybe cartrawler has something similar? If not there are companies which an cover also the excess (e.g https://tripcover.com.au/ but I never tried it). East Coast take 20 AUD per day. If you rent for a longer period, a third party is significantly cheaper. We usually take the car for the weekend so the price is the same. Hope this helps.
Thanks Markus . It's helpful to me! Appreciated :) good day to u!
All you need to do is take out travel insurance and this will generally cover the excess for a hire car..eg. One weeks basic travel insurance was $34.00 or the waiver was about $130.00
Hi, I am looking for a car rental company that pretends they have an office at the airport, then when I get there I find out they don't. and I have to wait 30-60 minutes for a filthy bus driven by a feral bogan to pick me up and take me to a disgusting shed 20km away. Where I will deal with another feral bogan who tells me the excess is $10k. Can you help me and provide me with this service?
You have come to the right place. This company has it all
Do you operate in The UK if so are you at Heathrow ?
East Coast Car Rental are Australian based...
what a shame, are you affiliated with any other car rentals in UK
Unfortunately they don't. but the good news is you can re-create the East Coast experience. From Heathrow, catch a bus to Caerphilly, Wales. Find a homeless person, and get them to yell at you. Then get into a dirty car. Then receive a 400 quid fine for road tolls that you thought you had paid but East Coast had not processed it properly, nor passed on the letters from the road toll company. Congratulations, you have recreated the East Coast experience.
I've just booked a tarago in 2 weeks in the Gold Coast. I've just read all these terrible reviews! I've booked via Rentalcars.com. I've paid in full for my car hire including Damage excess refund ( insurance so I won't have to pay the $3000) excess in the event of an accident. No where have I been told I'll need to leave credit card details/deposit?. I'm worried now that I have paid in full. At least the last review was great! Perhaps there is a customer service phone number to help me out prior to arriving as there is 7 of us. Any help, suggestion?
My problem with them is this. If you get the smallest scratch they keep the $385 and you cannot get a quote for the damage. They do not reply to
Rent some where else. The internet booking mob are just as bad.
They were fantastic! Had a fantastic vehicle . Cheap on petrol. No dramas at all with 7 of us zipping round to theme parks. Get insurance through them as if you go via 3rd party, you then have to get it with them also which leads to confusion. Thank goodness I rang the rental car directly and got the ins and outs. Insurance for 4 days on an 8 seater ( which had less than 50.000ks) and extra driver was around $120.
Staff were friendly and very helpful. Will use them next trip !
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