Euro Appliances Questions & Answers
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Hi. Just installed a Euro Sienna Model No ESM8060TSX dual oven. Wanting to set the time to 12hr as currently seems to only work in 24 hr. Can someone help and advise what to do
Hi Gayle, sorry for the late reply to your message, we have been on our Christmas break. Can you please forward your request to service@eurostylegroup.com.au and they will be able to assist you. Thanks
Hi. Just installed a Euro Sienna Model No ESM8060TSX dual oven. Wanting to set the time to 12hr as currently seems to only work in 24 hr. Can someone help and advise what to do
Hi Gayle, sorry for the late reply to your message, we have been on our Christmas break. Can you please forward your request to service@eurostylegroup.com.au and they will be able to assist you. Thanks
I have an EDS45XS dishwasher, It was working well, went on holidays for two weeks. Returned. Packed the dishwasher, powered it on. Push power on, all lights illuminate, it beeps, clock display is on (always "3:00"), ECO program light is on. - All Buttons (except power button) do not work ! Tried changing program, tried starting, none of the buttons respond to presses. Can only power off/on. I have disconnected power, reconnected power. Same results. Please advise!
Hi Damon, Thank you for contacting us. Regarding your issue, it might be a overfill error. Please follow the steps below on how to clear an overfill error on your dishwasher: 1. Turn power off to the unit 2. Take out filter system and clean 3. With filter system out you will see a hole use a bottle brush or something similar to clear any potential blockage. 4. Replace filter system 5. Disconnect drain hose from sink spigot and check for blockage 6. Drain any water in unit by placing drain hose on the ground in a bucket to catch any water 7. Pull unit out, place a towel or similar behind unit and tilt backwards to 45 degrees 8. Reconnect drain hose and push unit back in to alcove 9. Turn power back on and error should be clear.
If the problem reoccurs after you have cleared the overfill, please give us a call on 08 8165 1012 and one of our service technicians can assist you.
Kind regards, Team Euro
I have just moved into a new place with a Euro oven. Model number: E9060ELS
I cannot for the life of me work out how to change the cooking mode (change to grill mode or fan mode etc) it’s currently stuck on hearing mode. There are no dials just a couple of buttons. Also I can’t find any manuals online for this model. Please help!
Hi Hannah, Thank you for contacting us. We have updated our website in 'Previous Models' with the technical information and product manual for the E9060ELS. In the product manual, from page 8 - you should find instructions on how to change the oven functions.
If you have any trouble, please feel free to give us a call on 08 8165 1012. However, please be mindful that we experience high volumes of calls. Our team will try our best to get back to you at the earliest convenience.
Kind regards, Team Euro
Eg900dgsx. The clock/timer on my oven has stopped working. We had a power failure and when it came back on the clock/timer just flashers and the oven and grill will not turn on. Any suggestions? Many thanks Terrence
Hi Terrence, Thank you for contacting us. Regarding your enquiry, it seems that you will need to reset the timer of your freestander. Please email our service team at service@eurostylegroup.com.au for assistance on how to reset your timer and they will provide you with a instruction manual.
Kind Regards, Team Euro
Thank you
F2 error appears half way through washing cycle and water not completely empty in dishwasher. What does it mean can some help
Hi Lidia,
Thank you for messaging us, can you please specify what model dishwasher you have?
Team Euro
reading all these negative reviews on gas glass cooktops water marks unable to remove very hard to clean looking to buy one but now not sure im reading the ovens door gets to certain temp then wont close whats with this your answers are cerapol or ceraseal to clean top and the oven is an older model need to hear details about if you repair issues or come out to check out any reported problems seriously new units shouldnt be having any issues please respond with what your proticol is what action you take dont respond with contact our service team
Hi Carol K, Thank you for contacting us, The best cleaning product we recommend is Cerapol for any glass surface cooktops. As for your oven, if it is a reoccurring issue and the product is within our 3-year warranty from the date of purchase, please send us your details with proof of purchase to salescentral@eurostylegroup.com.au and we will review this issue with you.
If the oven has exceeded the 3-year warranty, we can send out a service technician local to you, and they will assess the oven and troubleshoot. If that is the case, please respond with your best contact number and email address and our expert team will organise it for you.
Regards, Team Euro
link in my webmail click on it wont open
reading almost all euro appliance reviews saying they full problems dont work properly and when euro contacted receive no help replacement repair what kind of customer service are you selling here
link to my email when click on it it doesnt open
reading all these negative reviews on gas glass cooktops water marks unable to remove very hard to clean looking to buy one but now not sure im reading the ovens door gets to certain temp then wont close whats with this your answers are cerapol or ceraseal to clean top and the oven is an older model need to hear details about if you repair issues or come out to check out any reported problems seriously new units shouldnt be having any issues please respond with what your proticol is what action you take dont respond with contact our service team
Hi Sherrell, Thank you for contacting us, Regarding your enquiring, the best cleaning product we recommend is Cerapol for any glass surface cooktops. As for your oven, if it is within our 3-year warranty from the date of purchase, and the issue is reoccurring – please send us your details with proof of purchase to salescentral@eurostylegroup.com.au and we will review. If the oven has exceeded the 3-year warranty, we can send out a service technician closest to you, and they will assess the oven and troubleshoot. If that is the case, please reply with your best contact number and email address, and our expert team will organise it for you
Regards, Team Euro
Why is it so hard to get a dishwasher top drawer for a eds 45sx. One would think if manufacturer selling them that spare parts would be readily avail
Hi LOBO, Thank you for contacting us, We hold a large quantity of spare parts in our distribution centre, and the top-drawer basket that you are after for the EDS45XS is currently available to order. If you would like to proceed, please contact our service team on 1800 440 335 or email service@eurostylegroup.com.au. Alternatively, you can visit one of our suppliers local to you to order.
We hope this resolves your problem, have a great day! Team Euro
I have an Euro 900mm EG900GDSX gas cooktop electric oven and when I use the oven once the temp gets to around 100oc the door comes ajar and won’t shut properly is this normal?
Hi SueC Thank you for contacting us. This is an old model of our 90cm Oven product line, which is likely to be out of warranty. However, we still selling parts of this model and we can assist you with that. Please, contact us via phone on 1800 440 335, and our expert team will do their best to assist you. Regards,
Hi we bought a stove and it's so hard to remove marks on it as we can't use hard sponge on it can you please suggest some idea how to do it ?? Thank you in advance
Hi Sher, If your cooktop is stainless steel, stainless steel polish or cleaner. If it is a glass finish cerapol or ceraseal can be used also. For further assistance please contact our service team on 1800 440 335
Hi I purchased the euro cooktop ECT600GBK yesterday, it was only by going onto your website today that I found out the front left was for a wok! Can I use this for pan cooking with the attachment left on, I was told I could
Hi Doreen, Thanks for getting in touch with us. Yes you certainly can use normal pots for this. Have a great day! Team Euro
My Euro washing machine E85KFLWH 8.5kg just will not spin when I wash heavy items like towels or mats. Just keeps trying to balance the load for up to hours??? Help me please as I can not afford another machine, this one is only 4years old☹️
Hi Maxine, Please get in touch with our service team as soon as you can. They will be able to help you with your issue. You can either call them at 1800 440 335 or email them at service@eurostylegroup.com.au. We hope you have a great day!
Team Euro
Hi Maxine, I only have a Euro dishwasher.
Regards Reba.
Considering purchasing a ECT70C6 model cooktop and would welcome any feedback
keep all repair receipts and use euro parts because if our experience is anything to go by you are going to need them
My euro oven turns off mid cook. Any ideas why this would happen? TIA
Hi MMG, Please call our service team (08 8165 1012) to receive clarifications on that matter. Have a good day!
Team Euro
My Euro gas oven, ESG 600SX stops heating mid cook. Any ideas why this would happen? TIA
Hi MMG, As we mentioned above, please call our service team! :)
Team Euro
where is Euro electric ovens made?
I understand the company has a deal with manufacturing facilities in China. Cheers.
Euro Dishwasher ED5ESA - The detergent door has stopped opening. Any suggestions? - Also, racks are starting to rust :(
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