Hi, I recently purchased an everyday mobile SIM prepaid plan from my local woolies. It automatically activated the SIM. When I go to create a My Account. It says the SIM is already activated and will not go any further. How do I create a My Account when my SIM is already activated?
Hello Steven, Thank you for reaching out about your in-store SIM Starter Pack. The SIM card is designed to be "unlocked" at the time of purchase, which is what the register system does when the cashier completes the transaction. When you pay, you receive an activation docket, which confirms the payment and prepares the SIM for use. Without this docket's process, the SIM remains locked by the store.
This initial process prepares the SIM, but it does **not** activate your mobile service. You still need to complete the final activation process to get your mobile number and start using the plan.
Please continue your service activation at external link . If you require further assistance, please contact us via our support page at external link
Regards, Everyday Mobile from Woolworths Team.
How long does it take to receive my sim by post.
Don't do it Frank! LOL. I am not sure as I think I bought mine in store so it was quicker. Before you buy the long expiry one I suggest you try a one month one to check the reception in your area. Although it says they use the Telstra network I have since been told it is not the full Telstra network. My wife is on the Coles mobile and she has no problems with her reception but the Woolies one drops out midcall quite a bit in our area.
Hi Frank, Thank you for contacting Everyday Mobile from Woolworths. The following delivery times can be used as a guide (but cannot be guaranteed): Capital cities in all states: Please allow 1-2 business days after order is dispatched from our warehouse. All other areas: Please allow 2-5 business days after order is dispatched from our warehouse. Please note that these are business days and exclude public holidays. You will receive an email once your order has been dispatched. You can enter the consignment number from this email into the Startrack website to track your order. If you require a Starter Pack or SIM Replacement sooner, you can purchase one of our Starter Packs from your nearest Woolworths or BIG W stores. Note: Not all plans are available in store, however you can purchase any of our Starter Packs and "upgrade" during activation. Alternatively, you can sign up to an eSIM or request an eSIM replacement. R A. However is correct, we use the Telstra Wholesale network which is provided by Telstra, this is stated on our website on our coverage map. Regards, The Everyday Mobile from Woolworths team
It had been at the post office for 3 days and no slip left in letterbox (no fault of yours) T postie told me I should of had a note in letterbox, didn't happen. All good now
Hi Frank, Thank you for taking the time to contact Everyday Mobile from Woolworths. We apologise for the inconvenience caused, and we do understand it can be frustrating. We are glad to hear that you received your order.
If you have any further questions or require assistance, please do not hesitate to contact us on 1300 101 234 > Option 4. We are available from 9am to 5pm Monday to Friday and on Saturdays from 10am to 4pm AEDT.
Kind regards,
Everyday Mobile from Woolworths team.
Need to put a lock on the eSIM to be used when starting the 'phone. IIRC the code to unlock the eSIM, to enable me to put my lock on, was the PUK code?? (Please correct me if wrong). This is not working for me. I am using the PUK code from the Android Everyday app.
Hi jp88, Please confirm your best contact number for us to call you back as soon as possible to assist you further with this issue. Please note that we will ask for your personal details when we call as we will need to verify your Everyday Mobile from Woolworths account.
Regards, The Everyday Mobile from Woolworths team
Thanks for the reply. 0439 399 976.
Hey Jp88, Thank you for providing that number, A member of our team will be in contact with you in the next 1 - 3 business days to discuss the issues you're experiencing with your eSIM. Regards, The Everyday Mobile from Woolworths Team.
Hello, how do I turn off call waiting? Everyday Mobile, Pixel 10 XL.
I have Voice Mail set up, that works ok if unanswered.
Thanks,
On my Samsung S24, go to and open Phone app, tap on 3 dot menu and then Supplemetary Services. Find and disable Call Waiting
Thanks. But not a Samsung
Hi Jp88, Thank you for reaching out to Everyday Mobile from Woolworths. To disable your call waiting settings you can dial #43# Alternatively, follow these steps on your relevant device: iOS Devices: ● Go to the ‘Settings’ app ● Click on ‘Phone’ ● Next go to ‘Call Waiting’ ● Use toggle to turn on or off
Android Devices ● Open the ‘Phone’ app ● Hit the three-dot menu button. ● Go to ‘Settings’ ● Select ‘Calling accounts’ or ‘Supplementary services’ ● Against Call Waiting, use toggle to turn on/off
If you require any further assistance, or if these steps don't work, feel free to give us a call on 1300 101 234 (Option 4) and one of our friendly team members will be able to help you. We are available Monday to Friday 9am - 5pm AEST and Saturdays 10am - 4pm AEST. Alternatively, you can contact us via webchat which closes 30 minutes prior to our phone lines.
Kind Regards, Everyday Mobile from Woolworths.
#43# worked, Other instructions outdated with latest app & Android updates. Thanks for the help!
Hi Jp88, Thank you for taking the time to reach out to Everyday Mobile from Woolworths. We are happy to hear the steps provided worked for you. If you require any further assistance, or if these steps don't work, feel free to give us a call on 1300 101 234 (Option 4) and one of our friendly team members will be able to help you. We are available Monday to Friday 9am - 5pm AEST and Saturdays 10am - 4pm AEST. Alternatively, you can contact us via webchat which closes 30 minutes prior to our phone lines.
Kind Regards,
Everyday Mobile from Woolworths.
Woolworths eSIM - Can I use the same Woolworths eSIM on both my iPhone and Apple Watch? I am currently with Vodafone and pay an extra $5 to enable this.
Hello Nicole Y, Thank you for taking the time to contact Everyday Mobile from Woolworths. Regrettably eSIM plans for wearables (including companion plans where you can pair your smartwatch and phone on the same phone number or on smartwatch only) is not currently available.
Kind regards,
Everyday Mobile from Woolworths team.
How do I make my phone ring longer?
How do I make my phone ring longer
Dear Doug, Thank you for contacting Everyday Mobile from Woolworths regarding your ring timer. We apologise for any inconvenience caused, please follow the following steps; You can change your ring time to 15, 20, 25 or 30 seconds. Using the phone function (not SMS), simply enter the following sequence, then press the call/send button.**61*101** (number of seconds) #
For example, to change your ring time to 20 seconds, enter the following sequence, then press the call/send button.**61*101**20#
If you have any further questions, please do not hesitate to contact us on 1300 101 234 > Option 4. We are available from 9am to 5pm Monday to Friday and on Saturdays from 10am to 4pm AEDT. Thank you for your time and thank you for choosing Everyday Mobile from Woolworths.
Kind regards,
Everyday Mobile from Woolworths team.
I am no longer able to use. my mobile data when I leave my house. This is frustrating when you need to open an app. Is there a work around this, or do I need to change service providers ?
Hello Shannon S, Thank you for taking the time to contact Everyday Mobile from Woolworths. We apologise for any inconvenience that this has caused you. So that we can assist you best, can you please send us a personal message with your mobile phone number on the account and we’ll organise for a representative to investigate and contact you within 1-3 business days.
Alternatively you can give us a call on 1300 101 234 - Option 4 for Everyday Mobile from Woolworths or chat to us online at external link
Kind regards,
Everyday Mobile from Woolworths team.
I've been using WW simcard for a few months now. It was connecting to home wifi in the first month, but now it doesnt want too, even when I am standing next to the modem. I restarted the phone and check all the settings, but still have the same problem. Any idea why?
Hello Lia, Thank you for taking the time to contact Everyday Mobile from Woolworths. This issue may be device specific and we’d like to investigate this further. Can you please send us a personal message with your mobile phone number so we can organise for a representative to contact you.
Alternatively you can reach us on 1300 101 234 (Option 4 for Everyday Mobile from Woolworths). You can also chat to us online at external link
Kind regards,
Everyday Mobile from Woolworths team.
Can i get a pre paid plan from everyday mobile while keeping my number from voldafone, and have it done in a physical store location? When doing it on my own online, my name (Lý Gia Tiến) seems to not get input correctly to the website and so i am unable to do it online.
Hello Tien, Thank you for taking the time to contact Everyday Mobile from Woolworths. Our services are all online. While our team in Woolworths stores will be more than happy to assist you, they will not be able to investigate any ID validation issues or system issues we may be experiencing. We recommend that you contact our online team via phone call on 1300 101 234 (Option 4) so we can have an agent assist you in activating your SIM card and investigate any issues you may be experiencing.
Kind regards,
Everyday Mobile from Woolworths team
My Japanese phone number was not accepted when I tried to activate my sim card. I added ＋81 to the number and removed the first number 0. How can I register my number?
Hello Ryosuke, Thank you for taking the time to contact Everyday Mobile from Woolworths. We apologise for any inconvenience caused, however you cannot transfer your international phone number. If you are referring to the alternate contact phone number, you will need to use an Australian number.
If you do not have an Australian number, you can ask a family or friend to use their number, you can change this once your sim card has been activated.
If you need further assistance with activating your sim card, please contact us on 1300 101 234 > Option 4. We are available from 9am to 5pm Monday to Friday and on Saturdays from 10am to 4pm AEST.
Kind Regards,
The Everyday Mobile from Woolworths team.
Hi, I currently have an eSIM with Woolies Mobile. I'd like to change to a physical SIM card and I'm aware that I can just get one at my local Woolies. However, I'm wondering if I'll be able to keep my existing mobile number by doing this? TIA!
Hello Mariyah S, Thank you for taking the time to contact Everyday Mobile from Woolworths. You are able to retain your current mobile phone number by performing a SIM swap via our Everyday Mobile from Woolworths app or website with the following steps:
App: Options -> SIM Card -> Change SIM Card Number
Website: Click on drop-down next to your name on right top corner -> Options -> Change SIM card -> Enter "SIM serial number" -> Re-enter/Confirm "SIM Serial Number" -> CHANGE SIM
Following these steps will simply change the SIM card number that is associated with your service without affecting your mobile phone number or the plan that you’re currently on. There will be a temporary disruption of your service for up to 4 hours while the SIM swap takes effect.
If you require any further assistance we recommend that you contact us over the phone on 1300 101 234, option 4 for Everyday Mobile from Woolworths or chat to us online on our website or app.
Kind Regards,
The Everyday Mobile from Woolworths team.
How do I set up a greeting message on Woolworths mobile? Thanks.
Hello Glenn M, Thank you for taking the time to contact Everyday Mobile from Woolworths. To set up a greeting message with our services you’ll need to dial 101 or +61101 on your dial pad. When you dial this for the first time you’ll be prompted to supply a PIN that must be 6 digits long. You’ll then need to re-enter the PIN before you’ll be able to record your greeting.
If you have any issues please press the star (*) button to return to the previous menu then you can press ‘0’ for help.
Kind regards,
The Everyday Mobile from Woolworths team.
I am writing to inform you that I have recently lost my Woolworths Mobile SIM card and am unable to use my service. Could you please assist me in ordering a replacement SIM card for my account?
For verification, I am happy to provide any required details such as my account information, ID, or any other information you may need.
Thank you in advance for your assistance, and I look forward to hearing from you soon.
Hey Apurva, Thank you for taking the time to contact Everyday Mobile from Woolworths. We're sorry to hear that you've lost your SIM card, please rest assured we can assist you with your issue. You can contact us either via our website external link and selecting the 'Chat Now' feature, to speak with one of our customer service representatives. Or call us on 1300-101-234 option 4.
Further more, you can purchase one of our $2 SIM cards at our supermarkets or BigW. You can then complete a 'SIM Swap' via our app following these steps: Login > Options > SIM card > Change SIM card number.
You can also order a replacement SIM card via our App as well!
We hope this helps! Please feel free to contact us if you need any further assistance.
Kind regards, Everyday Mobile from Woolworths team.
Hi, I'm trying to set up my new SIM, but it keeps getting to the id validation and stopping. My details are all correct, I have tried lowercase and uppercase but nothing works...
Hi Jason, Thank you for contacting Everyday Mobile from Woolworths. We appreciate your inquiry and understand that you are unable to activate your SIM card, due to your ID validation issues. We can investigate this further and provide a resolution but will require you to call us. Our number is 1300 101 234, selecting Option 4.
Our team is available to help you from 9 am to 5 pm (AEDT) Monday to Friday, and on Saturday from 10 am to 4 pm (AEDT). Alternatively, you can connect with us via our live web-chat service, available from 9 am to 4:30 pm (AEDT) Monday to Friday, and on Saturday from 10 am to 3:30 pm (AEDT).
Thank you for your understanding.
Kind regards, Everyday Mobile from Woolworths
I have another question what is 2p2sim
Dear Melanie, Thank you for reaching out to Everyday Mobile from Woolworths. Unfortunately we do not have any information on a 2p2sim, you may want to contact the device manufacturer for further information.
If you require further assistance, you can contact us directly via 1300 101 234 Option 4 to speak to a representative regarding any inquiry. We are open Monday - Friday 9am - 5pm AEDT and Saturday 10am - 4pm AEDT.
If you are unable to contact us by phone, you can also contact us via webchat through our website external link external link
Our chat line closes 30 minutes prior to our phone line.
Kind regards, Everyday Mobile from Woolworths Team
Hi can any one tell me what this means Carrier: everyday Number of active SIM: 1 Carrier: Woolworths Number of active SIM: Name: Woolworths Country ISO: au ICC ID: Data Roaming: 1 MCC: 505 MNC: 1 Sim slot: 0 Subscription ID: 1 It says everyday and then Woolworths
Dear Melanie, Thank you for reaching out to Everyday Mobile from Woolworths. It looks like your enquiry is regarding your APN settings on your device, you can click on the following link external link to check your APN settings are correct.
If you require further assistance, you can contact us directly via 1300 101 234 Option 4 to speak to a representative regarding any inquiry. We are open Monday - Friday 9am - 5pm AEDT and Saturday 10am - 4pm AEDT.
If you are unable to contact us by phone, you can also contact us via webchat through our website external link external link
Our chat line closes 30 minutes prior to our phone line.
Kind regards, Everyday Mobile from Woolworths Team
Hi, trying to recharge my son's prepaid phone and comes up with do not meet everyday mobile banking.what does that mean.anita
Hi Anita, Thank you for contacting Everyday Mobile from Woolworths. We appreciate your inquiry and understand that you are unable to meet the payment criteria at this time. We suggest purchasing a voucher from your local store and then recharging online using our app.
If you require further assistance, please don’t hesitate to reach out to us at 1300 101 234, selecting Option 4. Our team is available to help you from 9 am to 5 pm (AEDT) Monday to Friday, and on Saturday from 10 am to 4 pm (AEDT). Alternatively, you can connect with us via our live web-chat service, available from 9 am to 4:30 pm (AEDT) Monday to Friday, and on Saturday from 10 am to 3:30 pm (AEDT).
Thank you for your understanding.
Kind regards, Everyday Mobile from Woolworths
Thankyou I appreciate your time
I'm travelling in New Zealand with the 365 days long expire pre-paid Sim card. I added the 120 mins international calls add-on from the Woolworths mobile apps. But it's not working. No matter which NZ number that I called, it always says "can't connect to that number..." What's wrong?
Dear Burney H, Thank you for reaching out. We are sorry to hear that you are having issues using your service in New Zealand. The 120 mins international calls add-on purchased cannot be used overseas. This add-on is for use while in Australia to make calls overseas.
The add-ons you need for usage abroad is the international roaming packs external link
If you require further assistance, you can contact us directly via 1300 101 234 Option 4 to speak to a representative regarding any inquiry. We are open Monday - Friday 9am - 5pm AEDT and Saturday 10am - 4pm AEDT.
If you are unable to contact us by phone, you can also contact us via webchat through our website external link
Our chat line closes 30 minutes prior to our phone line.
Kind regards, Everyday Mobile from Woolworths Team
I have a Samsung phone with a Woolworths everyday mobile SIM and my phone calls always cut out at 15 minutes. I have service and it happens in different locations, but always at 15 minutes. What can I do to fix this?
Dear Leeana, Thank you for reaching out. We are sorry to hear that you are experiencing call issues with your service. Please confirm your best contact number for us to call you back as soon as possible to assist you further with this issue.
Please note that we will ask for your personal details when we call as we will need to verify your Everyday Mobile from Woolworths account.
Additional information: Emergency Services impacted in New South Wales Our network provider is looking into a issue impacting emergency services in New South Wales. We will continue to keep you updated. For more information see here external link
Kind regards, Everyday Mobile from Woolworths Team
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