EXPonline Questions & Answers

Hi

It was from the exponline website.

I think I found that one via eBay though possibly.

I have decided I can't be bothered to pursue this, but if you are going to, I am happy to be backing up with my story.

Regards

Mattias Faldt

Thanks Mattias.

I will contact eBay as a start. If you bought yours via paypal, you can probably get a refund via them? Just a thought.

Hi Lily, I bought mine direct from EXPonliine. Yes take it to Fair Trading. I wish I had paid using PayPal, I may have been able to get a refund. Here is an alternative email address that I have sent emails to and received emails from:

exponlinestore@gmail.com

Unfortunately I have heard nothing from EXPonline for months and realise my $400 is gone :-(

Regards - Jumi

Hello, Thanks for your help. I contacted eBay and below is their response: "Moreover, if your seller won't respond to your request, then it would be best for you to report them to your local police. Let the officer working on your case know that we'll happily cooperate with the investigation. The police can contact us through established communications channels:

external link 

To file a complaint with the Internet Crime Complaint Center (IC3), which monitors cybercrime and sends information to the appropriate local, state, or federal agency, go to:

external link 

You may also try contacting the Office of Fair Trading in your state or territory. To find out more, go to:

external link 

external link 

We greatly appreciate your time and support in helping us keep eBay a safe place to buy and sell. I want to assure you that this case was taken into account when we evaluate the seller’s performance. Consequences could range from warning, restrictions and even to closing of their account. "

Hope the above information help.

This crowd operate in the cloud. They operate from a Post Office Box in Sydney. They have a land line number in Sydney which no one answers. All their phones come from Hong Kong. You will not get service from any of the manufacturers here if something goes wrong.

Best to buy Australian

You will find them on ebay and other online shopping sites

I'm in contact with Consumer and Business Services SA who have asked me to try one more time to settle this dispute - if he doesn't respond within a few days I can call them back and they will help escalate the issue. I suggest you do the same within your state/territory.

Hi I have not contacted consumer affairs. This organisation hides on the internet probably Hong Kong. They have no ABN in Australia and work out of a Post Ofiice Box Sydney Australia. When you call there Sydney Telephone number it times out. They do not reply to emails. There is no Australian warranty for the phones they sell because they come from Hong Kong.

Good Luck Stan

I've been emailing back and forth with ExpOnline for the last 3 months and I can guarantee there will not be any resolution this way. However I found out through my credit card company that this guy has a Paypal account as the transaction went through Paypal. However Paypal refuse to do anything with it because I contacted them outside of their 180day buyer protection period. But I'm hoping the ACCC or the right authority can track him down through the Paypal account, and to have an '.com.au' website the site owner has to have an registered ABN in Australia even if they hide it on their site.

Contacting ACCC in VIC has been difficult, I've tried to call them for over three days and every time I call the line is too busy to even place me in a queue. So if anyone has any success getting some result through ACCC please let me know.

I'm in contact with Consumer and Business Services SA who have asked me to try one more time to settle this dispute - if he doesn't respond within a few days I can call them back and they will help escalate the issue. I suggest you do the same within your state/territory.

i live in melbourne they are the same as the ones you buy here

Never buy from them! They will send you a a second hand phone instead of new one.

I wouldn't purchase from them. I bought an s5 of them. The sound quality for calls were absolutely appalling, took the plastic of the back of the phone and it took the Samsung logo with it, The "tampering seal" was broken so it showed me the phone was a refurbished one. I sent the phone back at my cost and it took me a month to get my refund. I kept getting told my replacement phone will arrive in 1-2 days after a month I had enough of listening to them and eventually they stopped replying to my emails so then I took it to pay pal and finally pay pal sorted it out and I got my money back. I STRONGLY ADVISE NOT TO DEAL WITH THEM!

Dont buy from this company..I repeat, dont buy from this company...pack of fraudsters..Will not answer phone or emails. I too strongly advise not to buy from them

No Idea. I have never tried Kies

They don't care at all. I'm escalating the issue further with a government department, I'm going to make sure he doesn't do this anymore.

definitely is genuine samsung

Yes and it's unlocked

Hi, I am not sure what advice I can give you at this point in time but I will be sending my phone for repair on Monday and will expect a very prompt response. If there are delays as you have stated, I will let every prospective customer know. Sometimes they need to be reminded that good business is not just at the point of sale.

Take it up with paypal or consumer affairs. I did and I got my money back after paypal intervened.

Just put a negative but fair/fact-based review on the review page and ask them for a response.

I returned my phone 2 months ago. I have had no satisfying responses to my emails. It's now in the hands of paypal.

Please lodge the Chargeback with your Bank. Or with PayPal if you paid via Paypal. They never replied to my emails or calls until i lodged the complaint via PayPal. I have also reported this to ACCC as a fraud case. I bought the new phone and they sent me the old one with the wrong battery.

Sorry. Im just a customer. Keep on the case. Ray s

Lodge a complaint with pay pal and consumer affairs and report them. Thats how I got my money back.

Hi Prem, After several months ExpOnline sent a replacement phone so I am still annoyed but glad that it is finally resolved.. I sent them a lot of emails and tried the number on their web site but received no reply.

Their registered business address is [contact details removed].( They seem to only check it once a week or so. You could also try contacting them via this page external link .

My understanding is that the company has an ACN but no ABN so it effectively only exists to get you to pay their Hong Kong parent company which then takes a long time to respond if they respond at all.

Note pay pal currently only usually gets involved at up to 45 days after the transaction though soon this is changing to 180 days.

My suggestion is to keep sending them emails and check with your relevant state government agency as to what you can do.

Suzukimb - Thanks heaps for sharing such valuable information. Appreciate your time and response towards it. I will keep sending them emails and call them, they say that TRY TRY and TRY again, until you SUCCEED and I think I need to stick to this quote :-)

Dear Prem, We are sorry for not replying to you timely as we just found your emails gone to Junk mail.We have already sent you our reply regarding to the returns via email, could you please check it and return the item to us by following the instructions? Thank you.

Again we apologize for any inconvenience caused.

Best regards,

EXP ONLINE

Please lodge the Chargeback with your Bank. Or with PayPal if you paid via Paypal. They never replied to my emails or calls until i lodged the complaint via PayPal. I have also reported this to ACCC as a fraud case. I bought the new phone and they sent me the old one with the wrong battery.

Hi Juliet, I am not sure if ExpOnline receives emails from this site. When I brought my daughters phone I had no issues, I am sorry to hear that you are experiencing difficulties. With my order I had to sign for it. If you are not receiving a response, there are two things that you can do, depending how you paid for your order. If you paid by PayPal, you can make a complaint through them. If you paid by credit card, go to your bank. Explain that you did not receive your order and fill out a complaint form you will need your email reciept. I have received money back from both payments when I have not received my orders in the past. I hope this helps you.

Thanks Sherrie, I have since received a response to them shortly after I posted here. It seems they take their ratings on this website here very seriously and am glad that we consumers have this facility to voice our concerns!

Hi,

We apologize to have made you worried during this transaction. We have already responded to your email regarding to the status of your order. Could you please check it?

Thank you for your time.

Kind Regards,

EXP ONLINE

I just emailed them and they got back to me. I did take a couple of days but that was about delivery. Regarding the sale they were very good at communicating.

Dear Customer We had sent you an email regarding your order has been shipped few days ago and it's has been delivered yesterday according from the courier company. external link  You may check with your families member in the household regarding this.

Regards

EXP ONLINE

Hi Dear Customer, Sometimes the email and address buyer left on our system are not the same as their paypal email and address, which makes us could not find the match information. Therefore, we write to buyer for the confirmation. Could you please leave your name you put on our site, and we are happy to check back the record for you and process the order for you or write to us your paypal email, which is better for us to process your order sooner for you.

We apologize for the inconvenience caused.

Kind Regards,

EXP ONLINE

Hi Dear Cazee1, We are sorry to hear that you encounter the issue with the phone. Could you please write to us (sales@exponline.com.au) with your name, and we will check with your orders and answer you there. Thank you for your time and cooperation.

Kind Regards,

ExpOnline Team

Hi

Could you please provide us the name and email you use for purchase on our website, so that we could trace it for you. Thank you.

EXPonline Team