Hi I just got my new Fanco Infinity ID-DC 48" Smart fan installed I am knew to Fanco and don't know how to pair it says on my instructions to hold 8h for 3 seconds until remote button light starts flashing but mine doesn't anyone know how to help me thanks
Hi Daniel, Thanks for your question. We’d recommend getting in touch with our team directly so we can walk you through this and get it sorted quickly. You can contact our support team here: external link Once you reach out, we’ll be able to guide you step-by-step and resolve this for you Regards, Fanco Team
Hi, My Fanco dc origin fan needs a new remote receiver (the box located in the fan that recieves and processes the remote controll on/ off & speed requests) i cannot find a replacement using the part number printed on it. CXW-803 45R A hook up for spare parts would be great. thanks
I got my issue resolved by speaking directly with Universal Fans who supplied my fan as it was still under warranty
Speak directly with them. We had our issue solved super quick.
Hi there, Thank you for your feedback. As most other users have indicated, please contact our customer service team here: external link and they'd be more than happy to assist you further.
Regards, The team at Fanco
Hello, I have the fanco infinity-id smart fan. I previously added the smart fan to my old modem through the Tuya app but now with my new modem, I can’t add/find the device on the Tuya app. I have followed all directions on the smart guide but the app still can’t find the fan. I have contacted customer service but they keep giving me the same information which it is not working.
Hi there, Thank you for your feedback. Given the fan worked with your previous modem, we suspect it is an issue with the current setup using the new modem. Upon checking with the warranty team, they have confirmed they provided you with some steps, specifically for you to try pairing the remote first, as per the first step on page.2 of the smart instruction manual. Could you please try this step specifically and let us know how you proceed?
Regards, The team at Fanco
Hello I have tried ALL the steps of the smart instruction manual and still unable to setup the smart fan
Why has no one replied back to me
Apologies for the delayed response as we're not sure why there was such a delay in us receiving this notification. However, rest assured, we have since addressed your query raised through the ticket.
My newly installed smart fan remote is not working. Question 1 - I have installed two fanco smart fans Horizon in two bedroom. One remote is working but not the other. Both fans have their own isolated power switches. How to make it work? Question 2 - I want to find two fans in the Tuyasmart app. Following the instruction, I need to reset the device by holding the reset button. Where is the reset button for the ceiling fan and where to see the indicator blink. I cannot see them on the fan. Question 3 - how can I contact the customer service? I cannot find any fanco customer service number!
Have you tried submitting a ‘contact us’ request on external link
Hi Nicole, thanks for reaching out. I can see our customer service team has already responded to you by email and provide you with the contact phone number - which is also included in your installation manual. Just in case though, please see the answers to question 1 and 2 below: 1. Upon pressing the On/off button on the remote, do you hear any beeps from the fan? Could you please send a video so we can further assess? 2. Are you following the smart manual for this (it should be inside the box and link is here: external link . To give you context, the Tuya is a generic app and steps may vary for different products. However, as mentioned in our smart manual, there isn’t an indicator blink (snippet below) The best way to contact our customer service team is by emailing service@fanco.com.au, (the contact form Roger suggested is also good, and will direct your enquiry to the same inbox) The phone number which is available under the warranty information on our website (https://www.fanco.com.au/warranty/) and in your installation manual 03 8658 9588
Thanks. I have managed to get the fan work. However the cable connect to the LED light has an issue. One pin in the connector( the fan unit side, not LED light side) comes out of the slot. I have sent a request to service@fanco.com.au. I wonder how long usually it takes to resolve issues like this?
Hi Nic, the warranty team will resolve this for you as quickly as they can, however we cannot provide further advice through Product Review.
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