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Fastway

Fastway Questions & Answers

1.2 from 6,590 reviews

135 questions from our users

head

headasked

Is castaway call centre Faraway like Jordan?

No answers

dazza

dazzaasked

Your franchise needs to be shut down ASAP. Look at what people say !!!everywhere

3 answers
Pip
Pip

Agreed. I just contacted the vendor and asked for a refund, making sure I told them I'd like to repurchase if they can send it via Auspost or a reputable courier. It's not their fault but they need to know what people think of Fastway.

dazza
dazza

I’ve got that way now that if I buy anything online. And I buy a lot of stuff online. I ask the seller first before I purchase if they send through fastways. If they do I shop elsewhere or if I really need it I request send through oz post or couriers plz. There that bad

steve l
steve l

My parcels have been sitting in the Adelaide depot for near a month It’s sheer crap! This company shouldn’t be trading. I have applied for a refund.


Brian W

Brian Wasked

Hi. I have had similar issues. For stress relief I now take five minutes out my day and jump on fastway website and send fake quotation requests, make them big, say 1000 items per week, give them fake email and phone number just to waste Their time, it's very satisfying.

1 answer
dazza
dazza

There the worse


Alexandra

Alexandraasked

Where the hell are my orders???? 1x electric scooter with tracking # gz0000917726 purchased from daily plaza via catch and despatched by the seller 8.12.19, 3x personalised wallets tracking # bg0001891481 despatched by seller 11.12.19 all christmas gifts that have not arrived!!!! The tracking #s are rubbish because they dont show any details whatsoever. No response to emails and cant even get thru on the phone. Having said that the sellers are just as useless, been trying well over a week to get them to follow up and nada, no response, nothing

8 answers
Brian W
Brian W

Hi Alexandra.. I have similar issue. For stress relief I now take five minutes out my day and jump on fastway website and send fake quotation requests, make them big, say 1000 items per week, give them fake email and phone number just to waste Their time, it's very satisfying.

Dave15
Dave15

At least they are consistent; consistently rubbish.
My shipment is coming from Qantas Wine, I am complaining to Alan Joyce next time I see him.

Alexandra
Alexandra

I don't know who Alan Joyce is but if he's the go to person to have suppliers dump these cowboys then woohoo


Vanessa

Vanessaasked

Hi, I have tried calling the contact number provided on my invoice and the line is constantly engaged. I have emailed several times only to receive an automated message that someone will get back to me in the next couple of days but no one has. My parcel FZ0009397329 according to your online website seems to have been attempted to be delivered and a card left but I never received a card. According to your website, it is now at your depo waiting for intructions for delivery but when I attempt to get my item redelivered using your website, it doesn't allow me to proceed to the next step. Where is my parcel???!!! Why have I not been contacted???!!! This is absurd and is illegal. This was a bed frame that I had ordered weeks ago, hoping that it will arrive before my Mum arrives this weekend, yet I am still waiting for this frame to arrive. Can someone call me or get in touch asap so that at least I can have a bed for my mother to sleep on!!!

1 answer
Brian W
Brian W

Hi. I have had similar issues. For stress relief I now take five minutes out my day and jump on fastway website and send fake quotation requests, make them big, say 1000 items per week, give them fake email and phone number just to waste Their time, it's very satisfying.


deborahcopping

deborahcoppingasked

Why does my tracking number have no updates? Ive sent through two enquiries and cant get through on the phone numbers. My daughter sent a message on Facebook for me. This is a Christmas tree I order2 weeks ago from Catch. Maybe Itll turn up for next Christmas after reading the reviews.

5 answers
Eye watch 1
Eye watch 1

They don't answer the phone because they cant handle the complaints. That's if your trying to ring Fastway. As for the tracking number, it's possible it has not been dispatched. This mob are hopeless, try contacting the supplier and check the tracking number is correct. If your the one sending the item, and by Fastway, then it's a bad deal. Maybe next Christmas, I can only wish you all the luck. Hope I have been of some help.

Boycott Fastway
Boycott Fastway

My tracking number never got updated either. Nor did my enquiries ever get a response. If you wait >20 minutes you might get through, but there's a 50% chance they'll hang up on you as soon as they pick up the phone. I'm guessing to reduce the queue length and make it look like they're getting through all the calls they get. Good luck!

David M
David M

I just cannot fathom how a company with the reputation of Amazon can continue to use this company. I work all over the world and have deliveries sent by planes, trains and autoimobiles (even on a pony once in south america) and never, I repeat never, have I used a worse courier than Fastway. Without doubt *ZERO* stars.


Janet E.

Janet E.asked

If thousands of customer reviews tell you your courier service is the worst in the world, and you thank all of them for their feedback and hope they find their next experience with Fastways more rewarding, as you are always trying to improve your service, But it continues to get the same bad reviews, day after day,isn't time for you all to go on Newstart?

2 answers
thedge
thedge

Feedback is essential in a business. It provides information on if what you are doing is making a difference. If the same problem keeps rearing its ugly head than you are doing some wrong. So what do you do? Try something different. I thought that is what we all through life. Make a mistake and correct it next time.

Fastway
Fastway C.Fastway

Thank you for your feedback.


Janet E.

Janet E.asked

Does the CEO know that Fastways is sending itself out of business? Has he read the 97% very bad reviews?

5 answers
dogtags
dogtags

It is obvious they don't care. Watch the YouTube video about "Fastway is a scam", they don't care about franchisees and by extension the business as a whole.

thedge
thedge

I think that it is a culture within the ranks. Yes they don't care. The CEO should investigate were the problem lays. Maybe change through feedback from contractors and management may help. Otherwise. the problem will escalate beyond recovery. If other service companies have problems like this. They would fixed it. The reviews all tell the same story. Maybe the CEO can start there.

Fastway
Fastway C.Fastway

Thank you for your feedback, Janet. All reviews as you see, are public.


Anthony S.

Anthony S.asked

BD000xxxxx delivery from Melb East to Melb East, it's been 5 days. The parcel is "delayed", called up the support, they don't know where it is. what the..

6 answers
green reaper
green reaper

ok 1st thing is call cav consumer affairs then call the ACCC as they are onto these idiots as i type i would also write to them seeking compensation plus refund the postage you paid. they will try anything to get out of it however they have failed there duty and obligations to carry out the service you paid for. many are staying away from these dicks as ppl have woken up to them however what is coming there way they will not see coming . its going to be priceless the looks on there faces.

Fastway
Fastway C.Fastway

Hi there, We are unable to provide you with a refund as you made the original purchase through the product supplier and we are not in any way involved in those transactions. As you did not purchase from us, we can not "reverse" any transaction. We also advise against publicly posting tracking numbers for personal security because they sometimes contain your full name, address and phone number. Please call 1300FASTWAY for tracking assistance. Thank you.

green reaper
green reaper

fastway stop talking through your holes as you are also known as mailman oh maybe others do not know you do all of officeworks parcels, its part of your contract. Anyway did you hear the news 1 of our friends ended up in hospital on a ventilator due to the pressure placed on them as you did not know where the parcels where at, he had to chase them all down for you and notify you on the locations. Your sick idiots caused stress on his pregnant wife and there kids, but hear is 1 you did not see coming, there has been a join op on all delivery couriers and i am lead to believe in 2020 expect it , this joint task force is coming only for fastway along with mailman officeworks and freightsafe the other who cover the thefts taking place. Funny just jumped of the dark web and all those who have done the dirty on all there customers all your details are on it even home address, uprising you did well thumbs up.


Comfortably N.

Comfortably N.asked

Hi is there any way, my product is delivered quickly. My expected delivery is on 11 nov Monday however i need the product befor monday as it is very urgent. can u reply asap. Thanks.

2 answers
Fastway
Fastway C.Fastway

Hi there, Please contact us via Facebook, I would be happy to resolve this for you.

KAREN
KAREN

can you tell me if your package ever arrived.


Davo

Davoasked

My parcel U95000706810 has been showing as

Consignment Information Approved
Your shipping information has been approved.

For 2 weeks now. Where is it???

I've rung and no one has an answer - they'll "get back to me" - they never do.

I've lodged an online enquiry. No reply to that either.

6 answers
Fastway
Fastway C.Fastway

Hi there. Firstly, We advise against publicly posting tracking numbers for personal security because they sometimes contain your full name, address and phone number. It seems that this item has been onforwarded with another sender, Please contact your seller for tracking details.

Davo
Davo

Nothing to do with the seller. The seller is amazon. I've spoken to them they know nothing about why you're not delivering the parcel.

Fastway
Fastway C.Fastway

that is quite odd as there are no handover scans. Please call 1300FASTWATY for assistance.


TYT

TYTasked

Where is my parcel?!! NZ0002563266. Est Delivery is 5/11. Why does it take a week to get from MELB to Brisbane? Why do you say you offer fast reliable service when in fact it is complete opposite?!

3 answers
TORA HALL
TORA HALL

Again yesterday more than 45 ins on the phone to finally speak to someone offshore who again said 'Manager not available, will send him email to contact you' same story for 1 x week.. Cannot speak to anyone who can assure me they are looking for my parcel. Their on line details says 'delivered' No way was this parcel delivered. Happy to confront the driver eye to eye, This relief driver who I have his mobile, hand have rang he 10 x times, never picked up nor ever called back.. Fastway absolutely UNRELIABLE.

Fastway
Fastway C.Fastway

Hi there, We are so sorry for the delay. Your parcel is currently in transit. There is a delay in your area. This item is not delivered.

TYT
TYT

That's totally unacceptable!
Not even a sorry for the inconvenience caused. What sort of company are you? Customer service is your priority.


Xiansheng

Xianshengasked

Why would you need to send an item via Bendigo when it was collected in Sydney and destined for Brisbane?

3 answers
Fastway
Fastway C.Fastway

Hi there, This may have been due to the closure of our Tamworth depot, causing some parcels to be temporarily redirected to Bendigo for sorting. We do apologise for the delay.

Xiansheng
Xiansheng

well, you won't mind if I view this 6 day delay as sufficient reason to query every seller re who they use for delivery and if it is you, decline to purchase. the item is out for delivery today, but given reviews, maybe it won't turn up. This late delivery, even if it actually arrives, has absolutely screwed my day up because I am supposed to be somewhere else instead of waiting here for this way overdue parcel.

Fastway
Fastway C.Fastway

This is not a common occurrence. A depot in its entirety has closed. I do of course apologise for the delay. It is certainly not the level of service we wish to provide.


prsav

prsavasked

Where is my parcel??? Your tracking is BN5101499300

5 answers
Fastway
Fastway C.Fastway

You are still within expected transit times... Please allow another 1-2 business days.

prsav
prsav

Item picked up on the 22nd October so physical days you have had this item is 14 days?

Fastway
Fastway C.Fastway

We do not operate on weekends. It was collected on the 22nd at 9pm. So that as a day does not count.


Willy C.

Willy C.asked

Does anyone know if this fastway deliver on weekends?

5 answers
Ray F
Ray F

No. And I wouldn't use them, USELESS. Read all the reviews

Willy C.
Willy C.

Thanks for tge answer. Yeah I already noticed the reviews but to late as I found out my parcel was sent with fastway after it was sent.

Ray F
Ray F

Good Luck


Peter W.

Peter W.asked

Why does it take over 5 days for a parcel to travel less than 60kms? This is beyond a joke. Fastway you have really lost your level of service. Fastway used to be a great service. Now you customer service team is rude, unable to help and your service in general is really really poor. You cannot tell me where my parcel is. How is it between depots less than 60kms from each other for 5 DAYS?

4 answers
Fastway
Fastway C.Fastway

Hi there Peter, I do apologise for the delay in response. It saddens me to hear of the negative encounter you have had with Fastway Couriers. We thank you for your feedback as we consider all to be valuable. I do hope that you utilize our services in future with a better experience.

Lynda C
Lynda C

You are a joke! No one should ever use your services.

VanillaQu
VanillaQu

I'm still waiting on mine-- I know it will take forever to get here. I hope you will shut down so no-one opts to use your service!!!!


Troy

Troyasked

How can there be no updates in 6 days?
Has this been lost, stolen or what?

11 answers
Matthew Canberra
Matthew Canberra

F astw ay were to deliver to the home address this was stated on the order, the only updates indicated that the delivery was to be next day i.e. Wednesday already one day late, the system gave an option for where to leave if not at home, which I opted for, then on the Wednesday I received an SMS again indicting soon to deliver, no acknowledgement of previous instructions, I again took the option of leaving the parcel at home, then later received a notification that because no one at home they taken to a depot somewhere, no where near me! After struggling to get hold of anyone I managed to get a person in Australia to speak to, who acknowledged they had stuffed up and that he would follow up. Since then nothing, no apologies no plan of action and no response to the several attempts to email them. You will note they have no customer service contacts at all. I will not be buying products from any company that uses them as a courier! Whats the point of a courier delivery if they cannot follow simple instructions and deliver the product?

Fastway
Fastway C.Fastway

Hi there, I am so sorry to hear of the delay, We advise against publicly posting tracking numbers for personal security because they sometimes contain your full name, address and phone number. Please call 1300FASTWAY.

Rick D.
Rick D.

Calling 1300FASTWAY doesn't help. Your drivers and staff just lie and tell you whatever, but then no action ever happens. Your company is the absolute worst, stop trying to defend it!


Martha K

Martha Kasked

What is a calling card or label number

1 answer
Fastway
Fastway C.Fastway

A label number is the sequence of numbers listed on the parcel label also known as a "tracking number".
A calling card is a slip left at an address when there has been an attempt at delivery, on it is listed a calling card number. Being different from the tracking number, it is used to rebook delivery using our calling card portal. However, it is also linked to your tracking number and relevant when speaking to a representative.


Ashley H.

Ashley H.asked

I need to know where my parcel is. I PAID for it to be redirected and now I see you are sending it back to the retailer with the original tracking number and not the new one I PAID for. This is not ok I need an answer now this is not the first time I have had problems with your company. Absolutely disgusting

6 answers
Fastway
Fastway C.Fastway

We advise against publicly posting tracking numbers for personal security because they sometimes contain your full name, address and phone number. It is for thi reason that we ask you call 1300FASTWAY

Ashley H.
Ashley H.

I already have numerous times and no one answers!!!! Another solution please. Stop wasting my time!!

Fastway
Fastway C.Fastway

You must contact customer service in order to gain assistance.


Aaron F.

Aaron F.asked

Can you please explain why the driver has marked my parcel (BN5101001568) as 'onboard ready for delivery today' on the 25th? I HAVE NOT received the parcel yet and neither the Perth depot or the driver bothers to pick up the phone.

3 answers
KmS
KmS

You're not alone on the problems with Fastway. They somehow lost my parcel 3 days ago in the Perth depot and haven't found it. Also don't reply to emails and rarely answer the phone.

Aussie Amber
Aussie Amber

Because they are incompetent and their tracking system is completely manual and optional for drivers to update.

Fastway
Fastway C.Fastway

Please contact customer service on 1300FASTWAY or https://help.fastway.com.au/hc/en-us/requests/new


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