Flip Questions & Answers

Hi Paul, Thank you for your enquiry. Yes, the Huawei HG659 modem will work with Flip, provided it is not locked to another service provider. If you need help checking this or setting it up at your address in Caboolture South, please let us know—we’re happy to assist

Hi Fengjiao, Yes, please call our sales team so we can assist you with your order.

Regards, Flip

Hi Lew, Thank you for reaching out. Yes, Wi-Fi calling is supported with Flip's mobile SIM cards. As long as your handset supports Wi-Fi calling and the feature is enabled, you’ll be able to make and receive calls over a Wi-Fi connection when mobile coverage is limited or unavailable. If you need any help setting it up, feel free to reply to this thread or give us a call on 1300 354 788 — we’re happy to assist. Regards, Flip!

As far as I am aware they have VOIP (phone calls) as part of the service. I don’t use this part of the ISP offerings, so just use my mobile phone.

Hi Lew, Thank you for reaching out. Yes, Wi-Fi calling is supported with Flip's mobile SIM cards. As long as your handset supports Wi-Fi calling and the feature is enabled, you’ll be able to make and receive calls over a Wi-Fi connection when mobile coverage is limited or unavailable. If you need any help setting it up, feel free to reply to this thread or give us a call on 1300 354 788 — we’re happy to assist. Regards, Flip!

Hello Lindy,

Thank you for your message. Would you know the model number of your modem so we could check?

Thank you!

Thank for your interest in my question. It is a tp-link AX5400 Wi-Fi 6 Modem Router with VoIP. Model: VX420-G2v Power: 12V - 2A. It them says the Password/PIN and also MAC: 6C-5A-B0-99-F1-E6 and S/N: 32190P6004367 Ver:1.0 I appreciate your help. Thank you

Hello Lindy, I asked our Technical Team regarding your modem and I was informed that this will work as long as your address is not on Fibre to the Node. If you want, you can provide your address so we can look it up on our system for eligibility. Thank you!

That is great. My address is 20 Viret St Hunters Hill NSW 2110. I am very impressed with your helpful replies. Thank you for going to this trouble for me.

Hello Lindy, I have reviewed your address, and it appears that you are connected to Fibre to the Node with Service Class 13. Unfortunately, your current modem is not compatible with this NBN service type.

You have the option to purchase a modem from a store. While most modems will work for general internet use, please be aware that not all are compatible with NBN Phone (VOIP) services. It is essential to select a modem-router that is VDSL2 compatible.

Alternatively, we offer a pre-configured modem that is ready for immediate use, providing a plug-and-play experience. This modem is available to our customers at a discounted price of $219, which also includes the shipping fee. This is significantly lower than its retail price of $349.

If you require any further assistance, please don't hesitate to reach out. I am happy to help.

Thank you for your reply. I am a little confused as the the modem is currently in service and working just fine with our TPG NBN. I have no doubt that you are correct when you say we have Fibre to the Node with Service Class 13. I don't know, but the NBN cables do run along the street outside our house. We did try wireless to the node at one stage but didn't like it. It sounds like we would need to buy a new modem to use FLIP though. I guess I will investigate further and may get back to Flip to take up the Modem and Flip service . You have been very helpful. Many thanks.

Just by the way we do not use telephone through the modem. it is only used for internet. Does this make a difference?

Hi Lindy, Apologies, I have checked it with our level 2 specialist just to make sure and confirmed that your modem will work with Flip.

Excellent amazing. Thank you.

I'm sorry to hear that you have had a bad experience with Flip. In order to investigate your issues, can you please provide me with your account number?

MO033041

Sorry Steve J, I can't help with that. We used our modem we had from another company.

Hi Steve, we offer the DLINK X1852E which is compatible with all NBN connection types for $199 plus $20 shipping. Of course, you're welcome to use any modem if you already have one available.

Hi David, Yes we can suspend NBN services for a minimum of 1 month. Please call or email us to get this started. You can call us on 1300 354 788.

Thanks Flip Customer Service

I cannot give you the answer but are you able to make a phone call. If so call your own mobile to see if it gives you a number.

No, can't call out from my landline handset. Surely Flip should provides me with a land line number via email so I can call out and receive. Before I sign on with Flipconnect on 12/04/24, I have no problem with my previous ISP since NBN rolled up. BTW can Flip provide a FREE line to call for this problem.

finally phone number has provided. Due to telephony feature in NBN modem is locked, phone pack cancelled.

Hi Please help for the TP-Link modem's Tephony page setting. all the require fields need to be filled. I had emailed Flip for help, it isn't not helpful that making wonder I should port my home landline phone number to Flip ?

Hi James, we can help you set up the TL Link modem if you need help with that. Can you private message me your account number so we can get that set up?

Thank you ! All cleared, very helpful of your. Thumbs up to Flip !

Hi Dianne, We have customers all across Australia, including South Australia. We can service any customer that is on the NBN Co network.

Flip give a one time password to sign in on to start. From there you set your own. If your password is not functioning try using a password reset by advising Flip you have forgotten your password. Otherwise speak to their technical staff

Lucky you!

Yes - but only so that they stop billing you - especially if you are on a monthly plan. However, your new provider will take all the necessary steps to transfer your account and details over to them. If you have VOIP - be sure to inform your new provider that you want your phone number transferred as part of the process. Otherwise you may end up with with a new landline number. Our transfer to Flip took about 48 - 72 hours hours (ie without internet).

For internet yes you should be able to. Ours TP-Link modem from TPG worked perfectly. But you do need to change SSID and password. BUT if you want VOIP - then probably not.

Instead of $54.90 month I pay $52.90 month after my initial 6 month period special price of $44 month on NBN25 check out their website all information is there.

The connection is HFC, therefore the modem is NBN supplied and linked, and ‘locking’ to Flip does not apply.