Fossil Questions & Answers
Verified
Do you have any store in Perth WA ?
Hi Archana, unfortunately we don't have any physical stores in Western Australia. Please find our stores here: external link
Has anyone had a problem with the crown on a GEN 6? Thanks
Why don't you answer questions regarding repairs? I have sent 3 emails and still no response.
Repair what exactly?
Hi Jo,Thank you for reaching out. Please provide your best contact details ie: phone and/or email and we will have a Customer Care Rep. reach out to you.
You will have my contact details on record as you have my watch at the Service Centre. You will also have my email address as I have sent four emails recently. Only one was responsed to, if you look at the JOB NO. which forms part of my review you will also have my details. Automated responses are not good customer service Fossil.
Rob the repair is to the crown on a Gen 6. It collapsed and no longer works.
Fossil you have still not reached out. When should I expect your phone call/email ?
Hi. I have a Fossil smartwatch (Garrett system). Yesterday when I went to charge it the back fell off! I purchased it online through Myer in January this year. I live on the Gold Coast, am I able to take it to your Harbourtown store to arrange for it to be fixed/replaced?
Hi Josh, Thanks for your question. Please return back to your closet Myer store on the Goldcoast and they will be able to help with a resolution in-store.
I have posted the watch to fossil. Am I able to claim a reimbursement of the postage costs? Also, what is the usual time for me to receive an answer as to whether the watch will be refunded. I do not want a replacement.
HI Josh, I note that you have returned the watch to Fossil and not Myer? If you are seeking a refund you will need to return the product to the place of purchase and address in Store. Fossil do not cover the costs of sending an item to our Service Centre. This is as outlined in the warranty conditions. For further asssitance call our customer Care Team on 02 8977 8086.
I took the watch to Myer and they told me, in no uncertain terms, that I had to return it to Fossil. They even gave me a pre-addressed brown, padded envelope to send the watch in. I asked for a refund but they flatly refused, telling me it was a warranty issue. I did not want it repaired as the process is all too hard. I wanted a refund. The communication / requirements between MYER and Fossil clearly needs improving.
Hi Josh, it is correct that all warranty claims are the responsibility of Fossil Group, whereby the product will be repaired or replaced. Refunds are only available at the place of purchase. Our Team will be in touch once we receive your watch.
I note in an earlier reply that you state that if I want a refund i will have to "address in store". Judging by the reception I received from MYER I am 100% confident that they will not be interested in refundng me. This is all a disaster and I am one very dissatiisfied customer.
Hi Josh, the conditions of sale regarding refunds and exchange can be found on the purchase receipt and Myer are obliged to honour this, as are Fossil in relation to a resolution under the conditions of the product warranty. Our Team will contact you further once we are in receipt of the watch.
Why do you have such poor service???? Bought a new watch and was very impressed. They profess how it can be used for fitness work and even swimming. Well I didn't go swimming, simply wore the watch while showering - after a few weeks I noticed condensation in the watch face and this got worse. I followed the required checks and returned it under warranty for repair or replacedment. To my great surprise they contact me and request that I have to pay $130 for repairs????? A $400+ watch only 1.5 months old should last longer than that. I am very, very unimpressed!!!!
Tried placing order but didn't got confirmed but amount got deducted from account Pls any help?
I purchased a Fossil Hybrid Smartwatch - Virginia on 23 July 2019. It stopped working some months ago and I assumed that it was a battery issue and I put it aside. In all it probably worked for about 8 months. But with covid I was not venturing out. I have replaced the battery today, but the watch has not restarted. I tried deleting it from the sync to my phone and re-syncing it, but the watch - ie time has not commenced. It cannot be the battery as it is a new battery. I am in Brisbane Australia. I would like it repaired or replaced.
Thank you for leaving your comments. Following is a link to the Fossil Website which details how to send your watch for warranty claim. If you require any further assistance, please call Customer Care on 02 9157 5005 external link
Hi, I have been given a Fossil watch for my birthday. I absolutely love this watch but today I went to look at the time and noticed that one side of the band had come away from the watch and on closer inspection have realised the plastic part that the band attaches to has snapped off. I have no idea how this has happened as I did not knock the watch on anything that I was aware of. I have only had this watch for 1 and a half months! Is this under warranty or can I get this part replaced? Thanks, Kate
HI Kate, we are sorry to hear of the issue you have experienced with your watch. We recommend that you send the watch with proof of purchase for consideration of warranty claim to our Service Centre. Details of where to send your watch can be found here: external link otherwise please call our Customer Care Team on 02 9157 5005
