Freedom Online store Questions & Answers

Hi Yvonne I wouldn't be able to tell you the correct answer May i have your order number so that way i can get in touch with store to contact yourself Regards, Mirjana

Yes of course you can, freedom furniture have everything in place so the customer is not left wondering if they will loose their hard earned money or if they are going to be stuck with an item if their circumstances change. Freedom Furniture is all about customer satisfaction . I have found their staff at their Hectorville and Mile End outlet have great product knowledge, friendly and professional. Happy shopping you are in great hands. Keep safe Alex

I have not been allowed to cancel a sofa even when It has not been delivered. Terrible response from Freedom- Craigeiburn. I will never buy anything from this store.

Good afternoon Chun, I can see that your order is to arrive Beginning of March Whilst we can only apology for the frustration that this delay has caused, most retailers around the world are working within unforeseeable delays due to constant restrictions and lockdowns of one of the key international ports in China. This has caused significant delay in our ability to manage shipping capacity and purchase of containers to ship a large majority of our upholstery ranges over the last 6 months. Our team has made significant steps forward in securing shipping space and are moving mountains to get our stock to us to be able to fulfill our customer orders and get them to your homes as soon as possible. Regards, Mirjana

So do you mean the item will be delivered to the warehouse or to my home in early March?

Hi Chun, I'm getting more clarification from our logistics team Once I hear a response ill be in touch with you Regards, Mirjana

Hi, can you check when will it be delivered?

Hi Chun, Im still awaiting a response as both team members have been off due to isolating Hopefully will have response by end of week haven't forgotten about you

Any updates?

Good evening Chun Apologies not yet I should receive something within the next 48 hours as they have been off I haven't forgotten about you ill be in touch Regards, Mirjana

Good morning Chen They've come back to me advising that this has been released and its be booked in for delivery on the 24.2.22 Thank you for all your patience Wishing you all the very best Regards, Mirjana

Hi Nat, I do apologise that this has happened to your sofa. If you go to our website and click on the help centre button which is in the top right hand side of the page. You would need to fill out the new claim form and send it through and the claims team will get in touch with you in 3-5 business days Kind Regards Jen

Hi Diane, I'm so sorry to hear that you haven't had a response from the customer service team. If you are lodging an existing/new claim form the turn around time for you to be contacted is between 3-5 business days. Do you have ticket reference number and I will have a look into it for you. Kind Regards Jen

I have been waiting for a response since the 28/2/21. The Order comformation no is 8880000193165 And ref no 135564

Hi Diane, The customer service team have sent you a privacy email advising that we are unable to speak to you as the order is not under your name. The customer on the order needs to give us written permission to speak with you before we are able to do anything. Kind Regards Jen

Hi Mike, Thank you for sharing your feedback with us. We are sorry to hear this has happened. We can see that you have discussed your order with Suzy from the Belrose store on the 26/5 who advised the current lead time, they will be keeping an eye on your order to provide any updates. We do sincerely apologise for any inconvenience or disappointment which has been caused. Warm regards, Natalie - team freedom

Hi Mike, thanks for asking. As you can see by the dozens and dozens of similar stories from Freedom customers, you have no better chance of getting the product you paid for, and was promised earlier, then the rest of us. If I were you, I’d just cancel and get your money back.

If I were a Freedom manager, who obviously knows they have no control of stock or deliveries, I’d change the process so customers only get charged once they get their goods. That way there wouldn’t be SO MANY angry customers. But, I suspect Freedom like having the cash up front for as long as they like.

Freedom has some beautiful products but their service is diabolically bad. I’ll probably buy from them again but I’ll NEVER buy an item that isn’t in stock and in my hand as I approach the counter. I simply don’t trust them to do the right thing.

Unfortunately, it’s basically fill out their online form and wait for a response...

Open a chat window from their webpage and start chatting. The only thing that works for freedom. Otherwise guess the email address for the store, and keep sending an email every day, in a week there is a slight chance you will get an answer!

I would simply contact them directly and ask?

I have indeed called and was told weeks ago that someone would call me back. Still waiting......

Everything is under a statutory warranty/ consumer guarantee, under Australian consumer law. See the ACCC/ fair trading website for more details.

Yes they are and make sure you put in a claim and push for replacemeNt