Freedom Retractable Screens Questions & Answers

Hi Brian, Thank you for reaching out! We operate through a national distribution network, so the best way to proceed is to visit our website, where you can find contact details for Chris, who will be able to assist you with changing parts for your screens.

If there's anything else you need, feel free to reach out.

Best regards, The Freedom Screens Team

we are right on 5 years - and having issues - when we asked about the warranty - told it is a 10 part that they will replace but the screen itself needs to be reset and this is not under warranty, so we have to pay over $600 to get that done.

Thanks!

Dear Glenda, I'm very sorry you are having difficulty. Please phone 1300 727336 to get in touch with your nearest distributor for a service.

Please call your dealer on 07 3286 6266 or 1300 727336 for a service.

These screens are used quite often on balconies but the mesh used is not fire rated. Because the mesh needs to be able to retract into the housing metal mesh cannot be used as it is not flexible enough.

Hi Kim. Our Sydney distributor is Daniel Ballaam. You can reach him at the office on 02 4388 1547 or email at sydney@freedomscreensnsw.com.au.

Please call our Victorian Distributor on 03 9428 6320 or email at info@freedomscreensvictoria.com.au.

Try calling (07) 5598 3575. That's the corporate office. I found them very helpful.

Dear Steve, Unfortunately the SA distributor has closed their business. We have a new distributor who can be contacted on 08 8443 4000.

Dear Deepthika,

Thank you for your enquiry. Could you please contact our Newcastle distributor, Daniel Ballaam, on 02 4388 1547. He would be happy to provide a quote and advice.

Cheers.

I doubt Freedom Screens would suit your needs. They are costly. They roll away into a cylinder on the side when not in use.

Hi Lesley, Our screens slide along tracks and into a side cassette completely out of the way. If you would like more information please phone 1300 727 336 for a distributor near you.

Sorry Mark. I can't estimate the cost for you, but I can tell you that the Freedom screens we had installed still don't slide properly much of the time, despite regular maintenance. Evidently, they are not suited for coastal environments as salt corrodes the aluminium, but also the design is not conducive to reliable retraction, We are very disappointed in the product. The company did the right thing by discounting the cost of a major repair when the screen tore away at the bottom, but it is likely we will have further problems as they just don't slide smoothly.

Thank you.

Will take this into account when deciding...

Hi Mark,

Please check out the website external link  for your nearest distributor who will be able to give you a price for your screen.

thank you

Hi there. Thanks for your message. I have forwarded your enquiry to our Cairns distributor who should be in contact soon. There are various meshes which can be used and I'm sure Chris will steer you in the right direction.

Dear Mr Chan - I will pass on your details to our Gold Coast distributor who will be in touch shortly. Thank you for your enquiry.

Hi Peter,

Please contact your local distributor, Beau Blakemore, during business hours on 07 32866266 who will be able to sort this out for you.

Kind regards,

Freedom Retractable Screens

Hi Dave, I would say, look at the quality of the alternative(s) screens as well as Freedom Screens. These companies usually have local stockist with samples on site.

I hope this helps.

Dave, You could probably get a cheaper price out there. I suppose im a stickler for quality. The only small issue is the handle is a bit stiff but it loosens with use. The product over all is great when I don't want to use it, it just disappears in its casing as aposed to seeing an ugly screen door. Good Luck.

Hi Trishp. Our young grandchildren have run into our closed screens a number of times and they have not been damaged in any way, so they are pretty durable. If your dog ran into the screen occasionally I don’t think it would be a problem. The screens I have are PVC mesh but I don’t think they would stand up to too much scratching by your dog. I do remember from their brochure however, that their screens can be manufactured with a Pet Mesh.

I suggest that you talk with Freedom Screens (Kelly or Daniel) about your requirements. I found them very helpful when I was researching the screen that they eventually supplied.

Hope this helps

Regards

ross51

I guess you have gone ahead by now, but if any retractable screen can do it, the Freedom Zipline can from my research. We have two very energetic dogs, not big, and they literally bounce off it when they get too excited when someone comes home. Have had a friend whose dog managed to scratch a hole in the Pet-lite mesh, but that was when left alone with the main doors open! I guess there is only so much a fibreglass mesh can take. Not sure how much it cost but Freedom promptly arranged to re-mesh it - pretty impressive because on one of those pleated screens we once had, that was the end of it - start again from scratch (no pun intended).

We have Japanese Spitz, small lap dog. Four months after installation of our screen I watched the dog run into the screen accidentally. The whole base of the screen tore off.... about 20cm worth. Have been told not covered under warranty and will cost $550! The whole thing only cost $1,050. Not very strong with dogs at all.

yes in that range what happens is if you accept quote they come and do final measure and give you final figure, select the frame colour, mine is copper as i have cedar doors so it blends pay half then and balance on completion which was about 2.5 weeks

yes I would say that's prob about right. Ours was a servery window, so not quite the same, we also had the copper colour as we have the wooden frame and blends in really well

Thanks guys .. That helps .. I'm thinking of going ahead with it

I have had a very bad experience with this company when trying to have the braking system repaired while under warranty! Extremely rude and arrogant attitude where the warranty means absolutely nothing to them! If you refuse to pay the call out fee then the fee will just continue to increase ! Be prepared to fight it out or pay the hefty $150 call out fee!

Thank you for your very informative info. I constantly am hearing they are rude & arrogent & the after sales service is atrocious. $150 call out fee !!!??? I'll be only too happy to spend my money elsewhere.

Hello Julie,

I have had a couple good dealings with the Sydney office and was impressed by their service. Their product is really is great. I don't know about call out fees or costs for damage.

I'm sorry to hear you had a bad experience btorsyd. Freedom Retractable Screens has a 5 year warranty on all parts. In the first year, all parts and labour are covered. After the first year parts, excluding mesh, are still supplied free of charge but, as is the case with most warranties, labour is not covered.