Freely Travel Insurance Questions

Dave2y

I'm in an Indian hospital with my son who required emergency surgery, I've just contacted freely and awaiting to hear from their emergency assistance team, unless they make a deal with the hospital to cover this we can't pay so I am hoping it all works out- I just read all the comments and hoping our experience will be positive- has anyone been in a similar situation?

Dave 2y

I am happy to state that Freely and their partners world travel protection have been amazing- they paid the hospital direct, they have called daily to see how he is, ee feel very supported. It's still ongoing but wanted to update our experiences here.

Ray J.2y

Hi There, I would like to take out a policy with you guys for Jan-Feb Travel with an 11 day snow boost. I am afraid to with these negative comments I have just seen. What can you do to reassure me taht you guys are doing better and have lifted your game? Thanks Ray Joffe

Terry 2y

Don't do it Ray , if you guys need to claim , they will find a reason not to pay

Freely Travel Insurance DM 2y

Hey Ray, Thanks for reaching out. We’d love to hear which snow you’re heading to! We have a lot of snow-lovers travel with Freely – be it Japan, Europe or the United States. With our Snow Sports Boost (which you’ve mentioned), you get medical and additional expense coverage for activities like on- and off-piste skiing, snowboarding, snowmobiling and cross-country skiing.

With the Freely app, we’ve made it easy to submit claims and contact our team via live chat – as well as adjust your policy on the go (so you only pay for the cover you need).

If you’re keen to chat about our policies, give us a call on 1300 772 183 or email us on team@gofreely.help – the team would be more than happy to help.

Cheers, Ray – and have a great snow trip!

Regards, the Freely team

Nev G.3y

I've been told by Freely staff that the "North America" option for your policies does NOT cover USA or Canada! Why have a North America option at all? Please explain this further so everyone knows not to choose Freely if they are going to Canada or America.

Melissa 3y

Just do not close Freely no matter where you are thinking of going. Atrocious waste of money, and everyone seems clueless…. Really strange, but they are making money out of it.

Freely Travel Insurance DM 3y

Hey Nev, we hope you’re well! We think there’s been a mistake, because Freely certainly does offer travel insurance for all of North America, including Canada and the United States ✅ We’re happy to share that lots of Freely customers enjoy travelling to these countries with our travel insurance and safety app in their back pocket. We want to apologise that our customer service agent has unintentionally given you the wrong information. This is our mistake. If you have any other questions in regards to this, please don’t hesitate to email us at team@gofreely.help or call us on 1300 772 183.

Thanks Nev!

The Freely team

Karen R. 2y

Freely don't honour their policies!!!!! I've reported this to the Travel ombudsman Australia. They can sort this mess out because my mental health cannot handle dealing with this company anymore. The stress I've been under since September last year is unforgivable and unforgettable. Thanks for nothing Freely and thanks for ruining my whole trip and possibly future trips because I'm never going to feel safe traveling again.