Gearbest Questions & Answers

I am going on my personal experience. As it stands they took my money on the 1April and today is the 3june and I still have no product! GEARBEST will not even look into it until the 11june2019! When they stated it could take up to 30working days.... It has now been over 45working days. Disappointing

Looking at all the recent reviews, that rating should/will fall, personally, i will recommend to all, to stay away from this company.

Seems to me, the company was doing great 1-2 years ago, im about to write a real bad review, customer support is appalling. :(

stay away from gearbest ripoff

Hi Steve. Read the Australian reviews pretty much 1 star average. If you have been waiting for the product for some time I would look at getting a refund through your payment system soon as and not later. I waited nearly 2 months for a pair of headphones. I ordered and paid extra $2 for 10 days 'priority' shipping. I had to get Paypal to intervene and get a full refund after it was becoming evident from lack of communication on their part to actually answer my questions. It's a faceless promise filled web operation that I won't be using again.

NO replies or delivery of the product payed for this site is a scam site

Sunny at gearbest Didn't give full refund, kept stalling me and changing his mind. Guy is a total crook. I saw on Aus bargains he claimed to repent so they would keep posting his adds. Scammers. So many people furious of with them

Hi Faruk I have purchased a mobile phone just last month from GearBest (I haven't sent my final comments yet) and I can't praise the company and the product high enough! The phone is called UMI Super, it costed me AUS $220 and it works great; it is a 2016 model (June or July I think), runs Android 7 and it works fine in Melbourne

I am with Telstra, all I had to do is go to a Telstra shop and they provided free a new sim card (the old one from my Samsung was big and transferred all my files for me.

For shipping I paid $6.30 for DHL delivery and had it within 5 days; the free option is good but it will take much longer, as they clearly indicate in the shipping options. I also paid $1.60 for insurance.

All worth it

Good for you, just know a whole lot of others got ripped off just so you know , there not that great

Tristna you must be very unlucky! Since my phone purchase I have bought a number of other gadgets from Gearbest, Bangood and merchants fromAlibaba without any problem at all I must be very lucky or you are doing something wrong

By the way all products are great and my phone works as new!!!!

Dear Jesse, Thank you for your kind inquiry here. Please kindly note we are not from Sydney Australia. For more detailed information of us, please kindly check it here:http://www.gearbest.com/about/about-us.html

If there is any question or problem, please feel free to contact us at this site:http://www.gearbest.com/about/contact-us.html

Check out our brand new products here: external link 

Grab our best deals here : external link 

Thank you for your kind support.

Best Regards,

Gearbest.com

No Gearbest is not from Australia, Gearbest.com deliver you package in Australia via registered mail.

Dear Carol, Thank you for your inquiry. To reach our customer service for help, please feel free to contact us through this link:http://www.gearbest.com/about/contact-us.html Could you please kindly provide the order number that you have problems with?

Once we receive the detailed information, we will send a support ticket to well follow up this issue.

Please rest assured we will help you solve the problems to your satisfaction.

Thank you for your cooperation and kind support.

Best Regards,

Gearbest.com

Here are the purchase details of the Blackview smartphone. I have already sent you 3 emails, with no reply. There is NO manual with the phone and we cannot find any details on how to operate the phone on the internet. We therefore have put in a request via Paypal for a full refund of the phone. It is of no use to us without a manual.

[Personal Information Removed]

Dear Carol, Thank you for your soon reply. We are sincerely sorry for any inconvenience caused in this situation. We will send a message to your accout within 8 hours. Please kindly follow up this issue and continue our communication in the ticket.

Thank you very much for bringing this issue to our attention.

Best Regards,

Gearbest.com

It's very rare to get any kind of manual with a phone irrespective who you buy from. My last phone I bought direct from Google, the Nexus 5 and there was no manual. To download apps go to the Play Store, an icon should be on your phone. Type in the app you want and click to install. To find out how to do certain things, go to a search engine (Google, Bing, Yahoo) and enter your search. There's a lot of people out there with the knowledge who will be willing to share that knowledge. Good luck with your new phone.

Dear John, Thank you for your message. Please kindly note there is a user manural in the package of most items. Please kindly check the package contents in our website of the item at first. If there is no manural provided in the package with the item,

please feel free to contact us at this site:http://www.gearbest.com/about/contact-us.html, we will try our best to provide the manural.

Thank you for your understanding.

Best Regards,

Gearbest.com

Dear Debbie, Thank you for your kind inquiry. Here is a link of some popular mermaid blankets for your reference:http://www.gearbest.com/mermaid-blankets-_gear/ We offer shipment service worldwide, please click this link for more information of shipment:http://www.gearbest.com/about/shipping-methods.html

If you have any question, please feel free to contact us at this site:http://www.gearbest.com/about/contact-us.html

Our customer service is available 24/7 on the livechat and via the tickets.

We reply to all tickets within 24 hours.

Thanks for your kind support.

We look forward to serving you soon.

Best Regards,

Gearbest.com

Hello, to be honest I couldn't answer that question but for my experience as a first time buying something from them and definitely will be my last as well. I paid $90 U.S for that camera and after 1 month it died on me, they gave me 2 options, $30 refund or I paid $40 for a new camera without returning. The crappy one that I have. Mind you I can get a full refund before 45 days but what is the point, first it will take another 2 weeks or so to reach them and second I'll probably pay over $20 for the shipping anyways. So it leaves me no choice but to pay them another $40 just to get a replacement camera. That was my issue and I apologized if I couldn't answer your question.

Dear RAAZENXD, Thank you for your kind inquiry. As an established electronics wholesaler, Gearbest takes pride in offering the safest and highest quality for all products. Please kindly refer to this link to get more information of our processing:http://www.gearbest.com/about/terms-and-conditions.html

Here is our warranty policy:http://www.gearbest.com/about/warranty-and-return.html

If you have any question, please feel free to contact us at this site:http://www.gearbest.com/about/contact-us.html

Our customer service is available 24/7 on the livechat and via the tickets.

We reply to all tickets within 24 hours.

Here is a link of some popular scooters for your reference:http://www.gearbest.com/scooter-balancing-_gear/

We hope you will find a suitable and wonderful item here.

Thanks for your kind support.

Best Regards,

Gearbest.com

They don't publish their address. Its in China.

Sorry Micheal I don't know.zi wish I knew the anseer as I have been ripped off by this shonky setup.

Dear Micheal, Thanks for your kind inquiry. Please click this link to get more detailed information about us:http://www.gearbest.com/about/about-us.html Here is our processing:http://www.gearbest.com/about/terms-and-conditions.html

Please kindly note we have many oversea warehouses to meet customer's needs, such as UK, EU, NY, HK and so on.

If you have any question, please submit a ticket to our support center, we are always here for your service.

Thanks for your kind support.

Best Regards,

Gearbest.com

Dear Geoffrey, Thanks for your important feedback. We regret things did not work well for you. Please click this link to get more detailed information about warranty: external link  If you have any problem, please feel free to contact us at this site:http://www.gearbest.com/about/contact-us.html

Our customer service is available 24/7 on the livechat and via the tickets.

We reply to all tickets within 24 hours.

Thanks for your kind understanding and support.

Best Regards,

Gearbest.com