Global Shop Direct Questions & Answers

(I'm not the only one, apparently. 1***1 (94)- Feedback left by buyer. Past month:- Verified purchase "The fan was nothing like what was advertised. It was not jet powerful more like a slight gentle breeze if that is what you want then that is what you get. I feel over priced for what it was. I asked for a refund and was given a full refund quick and easy with no fuss."

We're sorry to hear about this. If you purchased this item from Global Shop Direct, please reach out to our Customer Service team at 1300-137-598 or email customerservice@globalshopdirect.com.au so we can discuss your concerns and explore possible solutions.

Hi there, thank you for reaching out. For us to provide you with the exact details of your remaining payments, we kindly ask that you contact our Customer Service team directly at 1300 137 598 or email us at customerservice@globalshopdirect.com.au with the details of your order made with Global Shop Direct. Our team will be happy to look into your account and assist you further.

It's all good mate,I've worked it out, thank you kindly for getting back to me, cheers guys,

You’re very welcome! We’re glad to hear you’ve worked it out. If you ever need further assistance in the future, please don’t hesitate to reach out.

Thank you for reaching out to us. We apologise for the delay in your order. The product you purchased was temporarily on backorder, which is why there was a hold in processing. We’re pleased to inform you that stock has recently become available, and your order has now been dispatched.

Your tracking number is CPB39DZ0325479, and you can track your delivery via the CouriersPlease website here: external link 

We appreciate your patience and understanding. If you have any further questions, feel free to contact our Customer Service team at 1300-137-598 or email customerservice@globalshopdirect.com.au.

Thanks, for reaching out. If you have purchase the item to Global Shop Direct please call our customer service at 1300 137 598. Thank you.

Remind them of the provisions of the Australian Consumer Law. That should make them sit up and take notice

Hi KJ, can you urgently email escalations@globalshopdirect.com.au so we can investigate.

Hi Helen Anything that Global shop direct sells you will find cheaper elsewhere.They are a rip off. Just shop around.

Hi, can I get the order number and I'll check it

Invoice no: 511882. 30/05/2023 CleanZone & Cpap pillow. Awaiting refund of $114.92 Return Reference no: 34K4C5004925. Kind regards Coral

Thank yout but do you have the order number that starts with either GW, SG or FD?

Hello Team, My apologies, as I have just located the order number, bein for the returned item. GW01308312. Please inform me when the refund to PayPal has occurred. Kind regards Coral

Hello team, I received a particle refund for the CleanZone which was returned, however the bank transaction only shows $104.92, which is $10.00 short of my total refund of $114.92. I did ask the operator( prior to posting the item) about the return cost, and was told no charge, as they would provide me with a return coupon, via email, which I had to present to the post office, for which I did. Please make arrangements for the remainder of my refund to be deposited into my account, of which you have the details. Thank you.

Kind regards Coral

Hi, we have refunded the correct product price/amount

So the Free postage is not Free on returns. Where in your policy will I find this information please? I was ill informed by the operator who attended to my initial phone call regarding the procedures of returning the item. Regards Coral

Hi Coral, you can find more about our 30 day money back guarantee here - external link 

How long for griller delivery to melvourne

Why not learn how to spell....

No, we don't sorry

Hi Richard, you do not need to return the free gifts

Call them

Hi Cheryl, our Customer Service team can help - customerservice@globalshopdirect.com.au BTW that order number is a digit too long, might want to double check

No sorry, but there’s been a lot of reviews for other items and customers have said the same thing about stock items and postage times being very long

No sorry I tried to order a window cleaner but after weeks they still hadn't shipped it and stopped responding to me so I had to open a Paypal dispute to get my money back. Don't put yourself through the stress of shopping here. Waste of time.

Here's a review on the X hose - external link  This item is in stock now, shipment arrived on the 10th of December

I purchased and received the XHose Pro. It came with the bonus spray nozzle, but it does NOT come with the on/off connector making the product non useable. When I phoned to ask for a connector to be sent out, I was informed that it doesn't come with one despite the instruction book saying it does, and that they are unable to send me one as they dont supply them. I now have a hose that is not able to be used.

You can call them on 1300 312 526 to know exactly where your parcel is. If you have not yet received any shipping details, I bet they do not have your item in their warehouse, i.e they are yet to buy the item and then sell it you. Hope that helps!

Your parcel is on the way = external link 

Hi Rudi, yes it is

Sorry no idea. I purchased a back support

Hi Tina, Touch Screen Purse was late due to shipping delays from the factory. We received a container today so we're getting through our back orders.

It is the 8th of Sept and still have not received hope it won't be much longer