GroutPro Questions & Answers

Hi Mary everything groutpro uses can be purchased from their site here is the link: external link 

You arrange for Grout Pro to come to your house to quote, very easy.

Hi Breanda, Sue's right, just go to our website and fill in the quick quote form or call 1800 822 459 and one of our specialists will get in touch.

Hi Michelle, please call 07 5515 0119. Thanks.

Hi Steve, thanks for your question. There's a lot of variables that need to be considered so it's always best for one of our specialists to look at the job. Then a precise quote can be provided. If you go to our website and fill in the request a quote form someone will be in touch.

Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.

Thank you but he does not have any reviews. I will speak wit Karl when he comes on Wednesday about some of the grouting he has done

Well here is his first Bad report. I know it was my fault when they regretted one of the showers but I have photos of how badly it was done so him redo it in another colour which he did. The tile grouting through out our house had to have some grout replaced and it is still falling out. The Bathroom they did was not cleaned properly behind the toilet either. Not Happy with his work

Hello Caky, we've checked with Karl to see what happened on your job. He performed a colourseal service in your bathroom in a colour that you chose, but as you were not happy with your choice, he did the job again at no extra charge, then he also did extra colourseal work at a discounted rate. When you pointed out part of the floor behind the toilet, he immediately rectified the issue to your satisfaction. He advised you that the grout condition throughout the rest of the house was in poor condition and that the turbo cleaning would have to be done at a lower pressure to avoid causing damage which may not give the best cleaning result. Karl was correct in all of this and because the result was not to our usual standards he provided a discount despite the result not being any fault of his. The grout patching he did where grout was already damaged were the only areas included in his quote, so any original grout that is now falling out has nothing to do with his work.

In summary he did what was possible with your floors, discounted the price for what he was able to achieve, repeated work when you we not happy about your colour choice, performed additional work at a discounted rate, corrected a minor miss as soon as you mentioned it. We are somewhat mystified as to why you are dissatisfied given the efforts Karl made to keep you happy.

Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?

Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.

Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.

Hi Rox, Ronan has only been with us for a couple of months. He has plenty of satisfied customers but no reviews as yet because he's totally focused on doing a great job.

Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: external link  All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.

No we recently used Mick from Bayside (Aspendale) in Melbourne. I would highly recommend Mick.

Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: external link  Here's one of them: “Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.” Bob & Lil – Hope Island QLD

thank you hat makes me feel better.

Hi Robyn, while we have over 50 specialists Australia wide, we've been operating on the Gold Coast for 7 years and our head office is based at Coomera. If you look at our testimonials page external link  most of the videos are Gold Coast customers and you'll see many written recommendations from others on that page. We hope this is enough for you to have confidence in using our services.

What sort of guarantee is there if the work foes meet what your expecting. Some people are members of the QBCC

You can google their details - there are some guarantees listed on their website. But as with everything, it's conditional. I'm still very happy with the job done - I've had previous 'tilers' come and try to clean/fix my tiles - this has been the best job done so far.

Sorry, I'm from Queensland, but the GroutPro service I got was great!

Hope your local guy is just as good.

Hairy Harry

Thanks for responding. Nick from Adelaide GroutPro was wonderful in the fact be was so honest! He told me he couldn't help me because my 20 yr old grout and tiles were too clean! Thanks for the honesty Nick !

Hi Sue, we have 7 specialists operating full time in South Australia who have performed thousands of services for home owners and businesses. Have a look here for customer comments: external link 

Hi Kate, thanks for the opportunity to look at the problem. Can you please let us know which of our specialists performed the original regrouting work so we can have him get in touch to inspect. Best if you email us on admin@groutpro.com.au so we can handle it promptly. Thank you.

Thanks for your question. Yes we do offer sealing services for any new or old porous surfaces such as travertine and other natural stone and man-made porous tiles and pavers. We have penetrating sealers that can be either invisible meaning there will be no change to the appearance, or enhancing sealer which deepens the attractive colours found in natural stone. We also offer commercial quality clear surface coatings to protect the surface of the stone if that's required. All our products are professional grade, and we will not compromise and use DIY products as others do. We also offer a written 10 year guarantee on our penetrating sealer. Just let us know if you'd like one of our specialists to come out to inspect and test to ensure we can achieve the result you're looking for.

Thanks Guys. Will be in touch once laid. Any idea on apporx cost per sqm?

We can use our ColourSeal product to change the colour of most grout. It's surprising how often we are called because an incorrect grout colour has been used and it needs to be changed, but the results are always excellent! As this is epoxy grout we need to come and look at it and do some tests to be certain you'll get the result you're looking for. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Thank you very much, I am waiting for the house handover. I will approach you.

Hi Queenie. We are near end of our house build and house builder put in uncolured grout but its a lot darker than sample we were shown. Hand over should be in next month so just wondered if you got your tiles regrouted by Groutpro because i am looking for a company to regrout

Maggy, why don't you ask the builder regrout for you, if they use the normal one? If your grout is epoxy, it is very hard, it is impossible to change, because it will damage the tile. I have not do any thing to my tile yet.

Hi Queenie & Maggy, we're able to replace grout with the colour you want in most cases, although applying GroutPro ColourSeal to recolour the grout is usually quicker and lower cost. The best thing to do is have one of our specialists come and evaluate the options. We'll provide you or your builder full detail of how we propose to solve the problem and there's no obligation at all, we offer free quotes. Just get in touch when you're ready and we'll explain which of our solutions is best in your situation.

Yes, we have several GroutPro Specialists who can service Tuart Hill WA. Sorry for the delay in letting you know but we didn't notice this question before today. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Hi Luke, thanks for your question. We replace grout in this sort of situation every day and we've see many situations where leaks have developed. We use a number of professional grade products to help seal showers to avoid future leaking issues and also to help make cleaning the shower easier. Just get in touch via our web site or call centre and one of our specialists can provide a free quote to perform the work.

Hi Max, we have several specialists who are close enough to service Knoxfield - Outer East, Narre Warren and Oakleigh. If you'd like someone to give you a call please just leave your details with our call centre on 1800 822 459 or request a quote by filling the form at groutpro.com.au and we'll assign the enquiry to one of the available guys.