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GroutPro

GroutPro Questions & Answers

4.6 from 248 reviews · View Statistics

20 questions from our users

Carrol

Carrolasked

Could you please tell me how long Karl has been working for you from Nambour. I can not see any reviews on him

2 answers
GroutPro
Geoff B.GroutPro

Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.

Carrol
Carrol

Thank you but he does not have any reviews. I will speak wit Karl when he comes on Wednesday about some of the grouting he has done

Allan

Allanasked

Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?

3 answers
GroutPro
Geoff B.GroutPro

Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?

Allan
Allan

Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.

GroutPro
Geoff B.GroutPro

Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.

Angel2

Angel2asked

Hi, we're living in Brisbane and would like to know if anyone has used: Mario Ribeiro, GroutPro Albany Creek/Brisbane
as I can't seem to find any reviews.
Thanks, Angie

No answers
Rox

Roxasked

has anyone used Ronan Kavanagh from GroutPro Australia- cant see any reviews for him. thanks

1 answer
GroutPro
Geoff B.GroutPro

Hi Rox, Ronan has only been with us for a couple of months. He has plenty of satisfied customers but no reviews as yet because he's totally focused on doing a great job.

Tee

Teeasked

We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them

1 answer
GroutPro
Geoff B.GroutPro

Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.

NEET

NEETasked

Has any one used Robert and Carol as I cant find any reviews

1 answer
Mark
Mark

No we recently used Mick from Bayside (Aspendale) in Melbourne. I would highly recommend Mick.

Robyn

Robynasked

has anyone used Rob from the gold coast as I can't seem to find any reviews.

2 answers
GroutPro
Geoff B.GroutPro

Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD

Robyn
Robyn

thank you hat makes me feel better.

Robyn

Robynasked

Has anyone used to from grout pro from gold coast

2 answers
GroutPro
Geoff B.GroutPro

Hi Robyn, while we have over 50 specialists Australia wide, we've been operating on the Gold Coast for 7 years and our head office is based at Coomera. If you look at our testimonials page https://www.groutpro.com.au/testimonials/ most of the videos are Gold Coast customers and you'll see many written recommendations from others on that page. We hope this is enough for you to have confidence in using our services.

Robyn
Robyn

What sort of guarantee is there if the work foes meet what your expecting. Some people are members of the QBCC

Lou lou

Lou louasked

Is there a warranty on regrouting bathroom tiles?

1 answer
Ms Lane
Ms Lane

You can google their details - there are some guarantees listed on their website. But as with everything, it's conditional. I'm still very happy with the job done - I've had previous 'tilers' come and try to clean/fix my tiles - this has been the best job done so far.

Sue

Sueasked

Has anyone from SA used GroutPro?

3 answers
Hairy Harry
Hairy Harry

Sorry, I'm from Queensland, but the GroutPro service I got was great!
Hope your local guy is just as good.
Hairy Harry

Sue
Sue

Thanks for responding. Nick from Adelaide GroutPro was wonderful in the fact be was so honest! He told me he couldn't help me because my 20 yr old grout and tiles were too clean! Thanks for the honesty Nick !

GroutPro
Geoff B.GroutPro

Hi Sue, we have 7 specialists operating full time in South Australia who have performed thousands of services for home owners and businesses. Have a look here for customer comments: http://www.groutpro.com.au/testimonials/

Kate G

Kate Gasked

Hi Groutpro, I had someone come out between 12 to 18 months ago to regrout our ensuite. We've always kept up with using the specific groutpro products; however the grout is already going mouldy and black. We hardly use the shower as we all shower in the main area and our cleaner comes and cleans the bathroom each fortnight using the products. I'm disappointed as I've used a cheap kmart grout pen in the other bathroom and I personally feel that I've had better results for next to nothing, where I paid over $400 for groutpro to regroup our shower. I would like if someone could visit and look at the work if possible? Post code 2227.

Thanks Kate

1 answer
GroutPro
Geoff B.GroutPro

Hi Kate, thanks for the opportunity to look at the problem. Can you please let us know which of our specialists performed the original regrouting work so we can have him get in touch to inspect. Best if you email us on admin@groutpro.com.au so we can handle it promptly. Thank you.

Philbot

Philbotasked

Do you do sealing of newly laid travertine pavers?

2 answers
GroutPro
Geoff B.GroutPro

Thanks for your question. Yes we do offer sealing services for any new or old porous surfaces such as travertine and other natural stone and man-made porous tiles and pavers. We have penetrating sealers that can be either invisible meaning there will be no change to the appearance, or enhancing sealer which deepens the attractive colours found in natural stone. We also offer commercial quality clear surface coatings to protect the surface of the stone if that's required. All our products are professional grade, and we will not compromise and use DIY products as others do. We also offer a written 10 year guarantee on our penetrating sealer. Just let us know if you'd like one of our specialists to come out to inspect and test to ensure we can achieve the result you're looking for.

Philbot
Philbot

Thanks Guys. Will be in touch once laid. Any idea on apporx cost per sqm?

Queenie

Queenieasked

Hi GroutPro,
We builded the new house with all bathroom grouted by epoxy ( 1.5-2mm between porcelain tiles) The colour we have been chosen was wrong. It is two yellowish, we want it become white. We really want to change that colour. Could you please give us some advise? Thank you in advance

5 answers
GroutPro
Geoff B.GroutPro

We can use our ColourSeal product to change the colour of most grout. It's surprising how often we are called because an incorrect grout colour has been used and it needs to be changed, but the results are always excellent! As this is epoxy grout we need to come and look at it and do some tests to be certain you'll get the result you're looking for. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Queenie
Queenie

Thank you very much, I am waiting for the house handover. I will approach you.

Maggy
Maggy

Hi Queenie. We are near end of our house build and house builder put in uncolured grout but its a lot darker than sample we were shown. Hand over should be in next month so just wondered if you got your tiles regrouted by Groutpro because i am looking for a company to regrout

Cautious_shopper

Cautious_shopperasked

Is there a GroutPro in Tuart Hill, Perth WA?

1 answer
GroutPro
Geoff B.GroutPro

Yes, we have several GroutPro Specialists who can service Tuart Hill WA. Sorry for the delay in letting you know but we didn't notice this question before today. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Luke

Lukeasked

The grout around the wall and floor of our shower is starting to fail.
The rest of the grout however is in good condition. I am worried this is going to start leaking is just replacing this level of grout something you do? And will this stop leaks?

1 answer
GroutPro
Geoff B.GroutPro

Hi Luke, thanks for your question. We replace grout in this sort of situation every day and we've see many situations where leaks have developed. We use a number of professional grade products to help seal showers to avoid future leaking issues and also to help make cleaning the shower easier. Just get in touch via our web site or call centre and one of our specialists can provide a free quote to perform the work.

Max

Maxasked

Where is GroutPro in Melbourne outer east Knoxfield area?

1 answer
GroutPro
Geoff B.GroutPro

Hi Max, we have several specialists who are close enough to service Knoxfield - Outer East, Narre Warren and Oakleigh. If you'd like someone to give you a call please just leave your details with our call centre on 1800 822 459 or request a quote by filling the form at groutpro.com.au and we'll assign the enquiry to one of the available guys.

Kerry

Kerryasked

Hi there , can outdoor crazy pavers grouting be cleaned ?

1 answer
GroutPro
Geoff B.GroutPro

Hi Kerry, thanks for your question. Most grout can be cleaned but it's difficult to be certain without seeing the actual crazy pavers that you have. We offer no obligation free quotes so we'd be happy to come and take a look. This inspection is important because it gives us the opportunity to perform some testing to ensure we can get the result you're looking for. If you'd like to book one of our specialists please visit our website and enter your details or call our 1800 number.

Sue

Sueasked

How is anyones shower going 12 months after it was done? Is it all expoxy on the shower wall and floor? Not substituted with ordinary grout.

4 answers
GroutPro
Geoff B.GroutPro

Hi Sue, we offer a number of alternatives for shower repairs. Sometimes we use epoxy grout on the shower base, sometimes on walls and base, sometimes we use conventional grout on the walls or colourseal existing grout. It really depends on the circumstances and what the customer wants. We've been doing this for years and have had very few call backs so we know what we do works very well. We hope this helps.

Althom
Althom

Ours started to peel about 12 months after being done

Sue
Sue

Thank you for the answers. I will not get it done.

Sue

Oldie

Oldieasked

I have just had my tiles done by your company. My question is does the epoxy have uv stabiliser in it? My serviceman did not know. He did a fantastic job.

2 answers
Rosemary
Rosemary

Hello, I am very sorry I have cannot answer your question as I have no idea. You may be best placed to contact the company as I am only a customer. I do agree Jake does a fantastic job.

Regards
Rosemary

GroutPro
Geoff B.GroutPro

Hi Stormy, thanks for your question. The primary epoxy grout we use is ultra-violet resistant so colours are typically stable in normal circumstances. Epoxy grout is vastly better than conventional grout even if not UV resistant due to it being impervious to staining and extremely strong, so there's little chance of any degradation occurring as is normally experienced over time with standard grout.

Bettie Toole

Bettie Tooleasked

Do you do work in Bathurst? Can I also get a quote before deciding?

2 answers
Julie3232
Julie3232

Yes we do . Your local franchisee there is Terry Grear his ph number is 0487 290 680. We are happy to provide a quote prior to you proceeding with any work. Part of our process is that we have to carry out several tests to make sure we can achieve the right result for you. It is obligation free.

Terry will be more than happy to call around & see if he can help.

Thank you for your inquiry..

cruizinjudy
cruizinjudy

our grout pro work is still looking good, would recommend it for anyone with tired looking tiles.

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