20 questions from our users
Could you please tell me how long Karl has been working for you from Nambour. I can not see any reviews on him
Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.
Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?
Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?
Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.
Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.
Hi, we're living in Brisbane and would like to know if anyone has used: Mario Ribeiro, GroutPro Albany Creek/Brisbane
as I can't seem to find any reviews.
has anyone used Ronan Kavanagh from GroutPro Australia- cant see any reviews for him. thanks
Hi Rox, Ronan has only been with us for a couple of months. He has plenty of satisfied customers but no reviews as yet because he's totally focused on doing a great job.
We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them
Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.
has anyone used Rob from the gold coast as I can't seem to find any reviews.
Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD
Has anyone used to from grout pro from gold coast
Hi Robyn, while we have over 50 specialists Australia wide, we've been operating on the Gold Coast for 7 years and our head office is based at Coomera. If you look at our testimonials page https://www.groutpro.com.au/testimonials/ most of the videos are Gold Coast customers and you'll see many written recommendations from others on that page. We hope this is enough for you to have confidence in using our services.
Is there a warranty on regrouting bathroom tiles?
Has anyone from SA used GroutPro?
Sorry, I'm from Queensland, but the GroutPro service I got was great!
Hope your local guy is just as good.
Thanks for responding. Nick from Adelaide GroutPro was wonderful in the fact be was so honest! He told me he couldn't help me because my 20 yr old grout and tiles were too clean! Thanks for the honesty Nick !
Hi Sue, we have 7 specialists operating full time in South Australia who have performed thousands of services for home owners and businesses. Have a look here for customer comments: http://www.groutpro.com.au/testimonials/
Hi Groutpro, I had someone come out between 12 to 18 months ago to regrout our ensuite. We've always kept up with using the specific groutpro products; however the grout is already going mouldy and black. We hardly use the shower as we all shower in the main area and our cleaner comes and cleans the bathroom each fortnight using the products. I'm disappointed as I've used a cheap kmart grout pen in the other bathroom and I personally feel that I've had better results for next to nothing, where I paid over $400 for groutpro to regroup our shower. I would like if someone could visit and look at the work if possible? Post code 2227.
Hi Kate, thanks for the opportunity to look at the problem. Can you please let us know which of our specialists performed the original regrouting work so we can have him get in touch to inspect. Best if you email us on email@example.com so we can handle it promptly. Thank you.
Do you do sealing of newly laid travertine pavers?
Thanks for your question. Yes we do offer sealing services for any new or old porous surfaces such as travertine and other natural stone and man-made porous tiles and pavers. We have penetrating sealers that can be either invisible meaning there will be no change to the appearance, or enhancing sealer which deepens the attractive colours found in natural stone. We also offer commercial quality clear surface coatings to protect the surface of the stone if that's required. All our products are professional grade, and we will not compromise and use DIY products as others do. We also offer a written 10 year guarantee on our penetrating sealer. Just let us know if you'd like one of our specialists to come out to inspect and test to ensure we can achieve the result you're looking for.
We builded the new house with all bathroom grouted by epoxy ( 1.5-2mm between porcelain tiles) The colour we have been chosen was wrong. It is two yellowish, we want it become white. We really want to change that colour. Could you please give us some advise? Thank you in advance
We can use our ColourSeal product to change the colour of most grout. It's surprising how often we are called because an incorrect grout colour has been used and it needs to be changed, but the results are always excellent! As this is epoxy grout we need to come and look at it and do some tests to be certain you'll get the result you're looking for. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.
Is there a GroutPro in Tuart Hill, Perth WA?
Yes, we have several GroutPro Specialists who can service Tuart Hill WA. Sorry for the delay in letting you know but we didn't notice this question before today. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.
The grout around the wall and floor of our shower is starting to fail.
The rest of the grout however is in good condition. I am worried this is going to start leaking is just replacing this level of grout something you do? And will this stop leaks?
Hi Luke, thanks for your question. We replace grout in this sort of situation every day and we've see many situations where leaks have developed. We use a number of professional grade products to help seal showers to avoid future leaking issues and also to help make cleaning the shower easier. Just get in touch via our web site or call centre and one of our specialists can provide a free quote to perform the work.
Where is GroutPro in Melbourne outer east Knoxfield area?
Hi Max, we have several specialists who are close enough to service Knoxfield - Outer East, Narre Warren and Oakleigh. If you'd like someone to give you a call please just leave your details with our call centre on 1800 822 459 or request a quote by filling the form at groutpro.com.au and we'll assign the enquiry to one of the available guys.
Hi there , can outdoor crazy pavers grouting be cleaned ?
Hi Kerry, thanks for your question. Most grout can be cleaned but it's difficult to be certain without seeing the actual crazy pavers that you have. We offer no obligation free quotes so we'd be happy to come and take a look. This inspection is important because it gives us the opportunity to perform some testing to ensure we can get the result you're looking for. If you'd like to book one of our specialists please visit our website and enter your details or call our 1800 number.
How is anyones shower going 12 months after it was done? Is it all expoxy on the shower wall and floor? Not substituted with ordinary grout.
Hi Sue, we offer a number of alternatives for shower repairs. Sometimes we use epoxy grout on the shower base, sometimes on walls and base, sometimes we use conventional grout on the walls or colourseal existing grout. It really depends on the circumstances and what the customer wants. We've been doing this for years and have had very few call backs so we know what we do works very well. We hope this helps.
I have just had my tiles done by your company. My question is does the epoxy have uv stabiliser in it? My serviceman did not know. He did a fantastic job.
Hello, I am very sorry I have cannot answer your question as I have no idea. You may be best placed to contact the company as I am only a customer. I do agree Jake does a fantastic job.
Hi Stormy, thanks for your question. The primary epoxy grout we use is ultra-violet resistant so colours are typically stable in normal circumstances. Epoxy grout is vastly better than conventional grout even if not UV resistant due to it being impervious to staining and extremely strong, so there's little chance of any degradation occurring as is normally experienced over time with standard grout.
Do you do work in Bathurst? Can I also get a quote before deciding?
Yes we do . Your local franchisee there is Terry Grear his ph number is 0487 290 680. We are happy to provide a quote prior to you proceeding with any work. Part of our process is that we have to carry out several tests to make sure we can achieve the right result for you. It is obligation free.
Terry will be more than happy to call around & see if he can help.
Thank you for your inquiry..
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.