Gryphon Garage Doors Questions & Answers

Hi David. Sounds like your motor has lost it's limit settings. Old motors tend to start doing this over time without regular servicing (your limits and spring tension is adjusted and set on each service). Chain stretch has a fair bit to do with it along with a loss of spring tension over time. A service to the door should sort this out for you. Let me know if you would like our reception staff to reach out and book you in. Hope this helps

Hi Victoria In WA we use Steeline panels (12 year warranty) Gryphon Super Glide Belt drive motors (10 year warranty) we use our own quality installers.

Peter No idea what you are talking about, my email is brett@gryphongaragedoors.com.au or call 1300959554 Regards Brett

I know your email address as I have emailed you and Jim Cowley at jim@gryphongaragedoors.com.au and been ignored by both of you. I have also rang 1300959554 and told that Jim was not at his desk and that he would ring back when he was available. The guy was aware of my location and so obviously knows of my previous contact. Still no response to date. I'll try again later, it might be just a series of coincidental oversights.

Peter as discussed the button you were pressing on the motor will be replaced under warranty Regards Brett

Yes, the indication was that this would happen during last week. Could you give me an date when this will happen Brett?

Peter you will receive a call today to book in the replacement part, going forward Peter please use your handsets to operate the door, the control panel is for setting limits on the motor, not for daily operation. Kind Regards Brett

Ah, good news! It'll be nice to finally get this rectified.

I'm disappointed to have to return here but, you simply refuse to reply to emails! I asked back in May, and again a few days ago, for you to send me an official receipt for the garage door you had installed for me about a year ago and have been ignored each time. The contractor didn't have a receipt with him at the time but said that one would arrive in the post which has not happened to date. Brett, please send me my receipt and confirmation of warranty periods etc. as asked. As you would be aware, it is a legal requirement that any business in Australia provide a receipt if asked for by the customer. Your co-operation would be greatly appreciated.

Peter, seems your only form of communication is Product Review. We have had ZERO emails from you making any requests, perhaps check where you are sending your email. Try accounts@gryphongaragedoors.com.au You will also note that we responded and rectified your initial request as a warranty claim even though you were using the setting buttons to operate your door which caused the failure. look forward to receiving your email Regards Brett Rowley

Tried that mate, no reply just the same as before. My emails are going to YOU <Brett@gryphongaragedoors.com.au> as indicated in your first reply here. If that is the wrong email address to use then perhaps you should have given me the correct one, I have now made a cover and fixed it over the up and down buttons so that nobody can use the clearly marked physical up and down buttons provided on the door lifter again. The buttons are described in the guide (downloaded from the internet) as buttons to raise and lower the door. The fact that the same buttons are also used for adjustments to door does NOT make them exclusive adjusters that must not be used for anything else! If that were indeed the case, they would be protected from inadvertent use, by the manufacture. I appreciate that, due to how easily they get damaged, that you don't WANT anyone to use them and that's why, for sake of further argument, I have covered them. Anyway, that is not the issue here. I am simply asking for a receipt and written warranty, there should be no problem with that, surely?

Peter I have received NO emails as you are stating, as asked please send the trail to accounts@ so I can see where the breakdown occurred. This really is not a difficult task to provide a receipt etc and it would have been done IF an email was received. Once again Peter we replaced the plastic button cover under warranty and your warranty is in tact. You will receive a copy of your receipt today. Look forward to receiving your email trail Thanks Brett

Brett you are lying (again). I sent you a copy of the emails sent to brett@gryphongaragedoors.com.au in reply to your private email request received from brett@gryphongaragedoors.com.au so I must have the correct email address, right? As indicated by the headers, the first was sent in May (which you HAVE acted on and replaced the low quality keypad under warranty after a lot of argument) which was again repeated as a reminder on 19/09/2020. Most people are aware that, IF an email is not delivered as addressed, a 'bounce back' notification is returned to the sender informing them of that fact so your claims of not receiving them originally are untrue. In any event, I replied to your private email request yesterday and sent them again. Are you claiming that you did not receive that either? If you didn't you need to sort out your email system. If you did then you are lying today in saying you have no knowledge of them. Please stop making yourself look like a fool, provide what is required by law without further tantrum, and I can have shot of you until something else comes up that you refuse to comply with

Peter Time to move on Regards Brett

I agree Brett, now stop picking at it, or it'll never get better ;)

Hi The hinge is covered. The service is $195 Please email or call with your name, address and contact number. Kind Regards Brett

Hi Kim

Please contact the office on 1300 959 554 and we can either talk you through it or send you the instructions, which ever is easier for you.

Kind Regards

Brett Rowley

Hi Chris

We no longer have an outlet in NSW, a possible solution for you is to contact a local supplier, they should be able to supply a new lock system and key set.

Hope this is at least some help

Have a good weekend

Regards

Brett Rowley

Hi Victor

Yes, to book a service or report an issue please call 1300 959 554

Kind Regards

Brett Rowley

I will check and see what the answer to this question is today, I'm aware of the shady business dealing this company under its original owner was famous for. My door took 4 replacements to get right and it's still not the door I ordered or functioning to its correct working standard.

I've spoken to several staff with no answers and have now spoken and booked a service with the new owners. One point was told the service technician is an employee, always a bonus, but after booking was told, oh no were all contractors... So today I will see how the job ends and query The warranty, as I do have issues, as do most of the customers on this forum, I just hope the new owner and team Move forward and produce, supply and service correctly and for a long time, Also honour warranties...

Cheers Dean will re post outcome of my dealings today Soon...

Try 1300 959 554.

Good luck.

Hi,

Please call 1300 959 554 or email sales@gryphongaragedoors.com.au for assistance, or contact me personallly brett@gryphongaragedoors.com.au

Thank you

Brett Rowley

I have contacted and visited Perth office recently (around 2 month ago) and the address is 255 Camboon Rd, Malaga, WA 6090. Tel, 1300 578 705? Only thing is when you contact them, better not to expect any kind of customer service and any other good words!

Cheers,

Hello Muggins, Yes Gryphon Garage Doors is still trading - However it was purchased late 2016, there has been a change in WA location also. Gryphon Garage Doors Unit 8/24 Vale Street Malaga WA 6090

1300 959 554

external link 

We will be more than happy to discuss any issues you may have

Kind Regards

Brett Rowley

brett@gryphongaragedoors.com.au

Hi Helen Sorry for the delayed response however Gryphon Garage Doors is under new ownership and I have on just gained access to this site. I am happy to discuss options to help stop the airflow into your garage door.

Please call or email directly.

1300 959 554

sales@gryphongaragedoors.com.au

Kind Regards

Brett Rowley

brett@gryphongaragedoors.com.au

The new office number is 1300 959 554 I'm pretty sure they will be able to help with remotes.

Hi Sean yes this month we are offing a trade deal on old doors, we do need to inspect before pricing, please feel free to contact us.

Regards

Gryphon team.

hi david sorry about your experience I was a customer and only reviewed my dealings I had no complaints with gryphon but agree if you have rulings against them then legally they should fix them

He took me to VCAT without much conversation at all, and now I read he takes everyone to VCAT then doesn't abide by the VCAT rulings. Its a common thing with them. There are many people like me.

Hi David sorry to hear about your issues....looks like this company will never learn and this along with our own experiences just concretes that.....

Hi Mark

Never heard of this before - can you please contact our service department and we will help rectify this.

Perth 9249 6446

Melb 9723 0650

Kind Regards

Brett Rowley

National Sales Manager