Home Wants Furniture Trading Questions

Kylie W.4y

DO Not buy from these people !!!! :( 'm so annoyed I wish I had read this before buying from them. It's been almost 4 months. And the whole run around when emailing them saying about covid ect. Last 3 emails they are now not responding. Im in WA . Wondering what to do next

Melanie B.5y

NSW Fair has listed this company as do not deal with; Zohaib Hassan, who trades under the name: Home Wants Furniture Consumers dealing with the trader complain that he has repeatedly accepted payment for products that he has failed to supply either fully or within the time specified. Consumers also claim the trader has supplied faulty, or defective products and failed to remedy those matters. Anyone who has dealt with Zohaib Hassan or Home Wants Furniture and is not satisfied, can lodge a complaint with us. You can lodge a complaint on the Fair Trading website or at any Service NSW Centre.or contacting us on 13 32 20.

X M.5y

Can anyone got the bank to refund give me some insight on how this was achieved? It's been over 6 months since I placed the order for $758.10, and still got nothing from them. Much appreciated. My bank didn't agree to pay, saying I willingly got scammed.

Shit business 5y

I messaged AMEX through their app, I explained the situation and two days later the money was back on my card. I would wager a guess that what AMEX did for me not all banks would do.

sydney sky A. 5y

so lucky.. My coles master card still processing…so sad

BillieBB5y

I googled the company as I was contemplating placing an order. Thankfully I was directed to this site & fair to say i will not be proceeding further.

My question though...I noticed at the top of the page it says a company representative monitors these reviews but after looking at first 6 I am even more concerned they clearly want to read the reviews but not once have they responded to any of the reviewers having paid them for items but months later still have not received and emails they have sent following up on their orders are being ignored. Disgraceful

solangeoabdf 5y

I am also disappointed Billie, I bought a TV Unit last December. I never received nothing .... Look at Australian Consumer Law (ACL)., They can help you. I already have a process against Home Want....I asked help to ACL and they are supporting me.....

sydney sky A. 5y

did you get money back?? How can I report to ACL??

R.R.R5y

Hey hassan, zohaib when are you gonna give me back my money/refund?? You sent me a refund notification that I have been refunded certain amount and it’s been a month and nothing is refunded into my account!!! Order # 3772

John 5y

I'm in the same exact situation. Received a refund notice, but NO MONEY SENT!

solangeoabdf 5y

I am also disappointed I bought a TV Unit last December. I never received nothing .... Look at Australian Consumer Law (ACL)., They can help you. I already have a process against Home Want....I asked help to ACL and they are supporting me....

Chris C.5y

Can you tell me when i will receive my TV Unit - O/N#4817

Deej5y

Has anyone visited their store?

Sophie 5y

I haven't as I bought from their online store <https://homewants.com.au/.> They're still sending promotion emails for this website, but curiously enough that no one is replying from the same email address and phone calls never get through now. It seems they have a store in Smithfield NSW, according to Google map - I'll come back and update again when I get to visit it by person.

R.R.R 5y

Don’t bother! I do not recommend this shop at all costs! It was terrible dealing with [Name Removed]*!! Will take your money but won’t give you the product that you paid for. He will promise you for a refund and been waiting for months now and no money is deposited into my account!!

John 5y

I have had the exact same experience! I filed a complaint to the NSW Department of fair trading but no replies

solangeoabdf 5y

I am also disappointed, I bought a TV Unit last December. I never received nothing .... Look at Australian Consumer Law (ACL)., They can help you. I already have a process against Home Want....I asked help to ACL and they are supporting me....

Deej 5y

I got my money back from Zip pay

Helen G5y

Was told item had arrived in early March. Still not delivered. Phones are not answered. Email not answered. My patience is running out - need definite delivery date or immediate refund. so, HOW CAN I GET A DEFINITE DELIVERY DATE

Lvrong 5y

No way to get an answer, if it's broken, then good luck there will be no return, no refund, no response.

R.R.R 5y

Goodluck with that. Been waiting for months and no refund at all. I spent 2,300+ with this company. Been driving to their warehouse in smithfield couple of times, they talk to you nicely and then they will totally forget or ignore whatever they promised you regarding refunds.

solangeoabdf 5y

Hi. I am also disappointed, I bought a TV Unit last December. I never received nothing .... Look at Australian Consumer Law (ACL)., They can help you. I already have a process against Home Want....I asked help to ACL and they are supporting me....

Liu T.5y

Please advise when my order #4755 can pick up. I have emailed several times with no response. Please give me some information.

Hua Zhong

Dawn M 5y

i dont work for them i am a consumer

solangeoabdf5y

Hello HWF, As per my order number 3565, I am waiting for the TV Unit that was sold in December 2020. The manager informed me that I will received in February, however it isn't happened, I called several times in two phone numbers (02) 80892574 / 040995205, and I also sent a lot of messages by whatsapp all were unsuccessful. Two weeks ago I called More 20 times to Home Wants and after I got to talk to manager who said that in a week approximately I will receive the product but I didn't received nothing..... Today is day 3 of March I don't get any contact and I didn't had any information about it. I sent email and also they didn't answered to me.. I am worried after that I read the bad/terrible reviews about this company. I hope to receive my TV Unit soon, otherwise I will cancel my order, request all money that I payed or take other measures. I am disappointed because when I was buying that product I got to talk easily by WhatsApp to manager (Kiarah) who was friendly, now after I bought the TV Unit I don't get any contact with this company. Cris

Jex 5y

Yea same, they reply when you’re enquiring to order. But once you’ve ordered, it’ll be impossible to get in touch. I find this really stressful tho. It’s consuming. It’s a shame coz they have really good products but the experience is something you won’t wanna repeat.

So once I receive my bed (if I ever do) I won’t be ordering anymore. I’d rather pay more and have a less stressful experience than this.

Really such a let down, it really is.

Rina 5y

same for me. Called "outside of opening hours", not able to leave a message on phone, continued promises that order is sitting in warehouse ready to go but the new courier can only fit 80 pieces on the newly found transport company. My order was placed on January 7 and still nothing

Nina5y

any customer service contact details to be able to track my order? it goes into message bank !!

Mick and Jess 5y

I found there contact numbers are constantly engaged an unable to leave a message. I have emailed several times but no reply and that was weeks ago my order still hasn’t shown up either

Jex5y

Hi HWF,

You said my bed will be dispatched last week Friday or early this week.

It’s now Friday and I haven’t heard back from you.

The status of my order on your website is still unfulfilled.

Could you please advise why my bed wasn’t dispatched as what was discussed and when will you actually dispatch it?

Order # 4428

Thanks

E. Murray 5y

I have ordered 2 beds over 2K combined. I was told one would have been delivered over a month ago. And now i cannot contact them at all! Guys call your banks, call Afterpay and report this company. They need to know especially Afterpay. I just contacted Afterpay and they will help. These types of so called businesses ruin people. And they need to be stopped!

Sharul V. 5y

The money I paid for my bed is a fortune and came to know it’s made with the cheapest material. What a scam.

VanessaDeLange5y

Hi Please advise when my order will be shipped? #4371 Thanks, Vanessa

Najia5y

I have ordered bed for 850 but I haven’t received it I’m sooo angry with them

Jex5y

Hi HWF,

I’m trying not to post a negative review trying to understand that you may be short staffed that’s why you don’t reply to messages.

However, Ive been chatting you on Facebook about your product and I was getting a response. But then as soon as I provided an order number to follow up on, you just went offline.

I asked about a bed and you confirmed it is in stock. So I placed an order but it’s still unfulfilled until now. This is an instock item, so could you please advice when you will send my bed?

Order # 4428

Thanks

Lynette S.5y

Please advise when my order #4272 will be dispatched. I have emailed several times with no response. Please give me some information.

Helena 5y

They will never reply to you...

Home Wants DM 5y

Hi Lynette we have replied to your recent review and have emailed you :)

Fabian P.5y

Please tell me my shipping details if fact you have actually sent it . We did pause our complaint to our CC provider , however if you fail to provide proof of shipping it will be activated . I will get my funds back but they will come after you .

ORDER Number 3057

MR Fabian Portese

Home Wants DM 5y

Hi Fabian

That order number is under a different name called ross Can you please check your order number again and we will be happy to assist you thanks

ROSS5y

Is there anyone who lives nearby to the Homewants shop 364-384 Woodpark Rd, Smithfield NSW 2164. Can you check that the place is still operating? If so, confront them about where everyone's orders are and why they do not hire extra people to handle their customer service and email responses.

Jase Y. 5y

Hi Ross, Been a very busy day for five star reviews for hwf - amazing! After a number of active days online, my review has been rejected, yet all these positive reviews appear. Not sure what is happening behind the scenes. Today we received an email from hwf, showing numerous customer’s email addresses- a massive breach of privacy.

Bree 5y

There are two females that work from the office in Smithfield. And one delivery driver. It’s an upstairs show room with just two girls working on laptops with a few of the items on show. It’s in a warehouse. It was about a month ago I went and picked it up ourselves.. luckily.... otherwise it was a two week delivery wait when it was literally 3 suburbs away.

ROSS 5y

Just tried calling them again and still no answer. I am going to see if I can call a business next door and see if they are still there.

Home Wants DM 5y

Hi Ross we apologise for the delayed communication, What is your order number please and we will contact you now to resolve any issues you have :)

Luke Peters5y

I’m trying to find out delivery for tv unit order 4241 could you please follow it up and get back to me thanks

Home Wants DM 5y

Hi Luke this product is going to be dispatched in 2 weeks time. We had delays due to buys shipping lines. We will update you with an email once it is dispatch.

regards

Luke Peters 5y

Tracey it’s been 4 weeks now please tell me something

Luke Peters 5y

Tracey it’s been over 4 weeks now please tell me something or just refund my money

Floss5y

I ordered my daughter a dressing table order #3010 back in November. I was told it would be late January before it was delivered, but now my emails aren't been replied too and I would like to know when I am getting my dressing table? I am a bit worried by all the comments I am reading that you may be scamming people! I really hope not!! Look forward to hearing from you and getting my dressing table.