Hi I purchased a travel insurance policy Have not received policy number via email as you advised. Please help!!
Still waiting on Huddle to respond back to my email, they told me they would get in contact with other persons insurance they are now messaging me !!!!!! I need someone to call me ASAP.
How can I update my credit card details for my direct debits for my car insurance with Huddle car Insurance? I am currently having direct debits each month being withdrawn. Helen
I recently took out travel insurance with Huddle for my trip to Ireland in March 2026. I wanted to know if that insurance also covers me for car rental in Ireland Policy No.HMTIS0292554 STANDARD SINGLE TRIP
I need to update my payment details for my car insurance renewal on 19/10/2024
Hi Ramaiah, Thank you for your inquiry. For your security, we do not take card details over the phone or via messaging. In order to update your payment details, you will need to do this online by logging into your portal and choose "manage my policy" You should then see an option to "update payment details" and this is where you can input your new card information securely.
If you ever need us please email us at help@huddle.com.au
i want to make a claim on car insurance but have lost my policy number and receipt ..how can i retreive it so i can make a claim
Hi Jack, To lodge a car claim, please go direct to our website external link , click on claims in the top menu option and click "make a claim" from there you just enter your email address, the one you would have elected for yourself at time of creating the cover.
If you ever need us please email us at help@huddle.com.au or feel free to book an appointment by going to external link and we'll call you at a date and time that suits.
If I cancel my premium before it expires (it’s still got 6 more months) am I entitled to a refund? It was paid in full.
Hi There, Thanks for reaching out. We have no cancellation fees and issue a pro-rata refund when cancelling a policy prior to its expiry date so long as there are no overdue amounts. This means you are only charged for your time on cover.
If you did wish to cancel your policy and we would be sorry to see you go, it can be completed online or by reaching out to our friendly support staff by email us at us at help@huddle.com.au or by booking an appointment at external link . Thanks again
I have had to replace my Bank Card recently and this is not working to have my monthly premiums deducted from my account, I do not know where to go to give my new Bank Card details, if you can assist me , would be appreciated, Thank you
Hi Allan Thanks for reaching out. We are unable to assist via the review platform but you are welcome to send us an email with 3 points of ID for the policyholder and your request to update payment details to help@huddle.com.au. One of our agents will assist you as soon as possible. Thanks again
Can Huddle explain why its taking so long to deposit the cash settlement funds? We submitted the information required on Friday 18th August and we haven't heard from claims at all. We are now in day 17 of no payment being deposited. We are currently going through IDR and even they haven't responded as to why it's taking so long. I'm contacting AFCA tomorrow as I've had enough.
Hi Claire, thank you for taking the time to speak with us yesterday, we're glad we got the chance to discuss your concerns and rectify any issues. Please don't hesitate to reach out if you need any further assistance. Thanks again.
Huddle, you did not speak to me; you spoke with my Husband. I hope your customer service improves and you learn from your mistakes and incompetence.
Huddle, I'm interested to know why you don't follow your own PDS? Is that because your employees don't know the PDS document that you send to your policy holders. You've cancelled insurance without completing a claim with the Insured. Now that policy holder is driving an uninsured car without being told prior to cancellation.
I am curious as to understand why Huddle has breached the Code of Conduct on numerous occasions whilst processing our Daughters Non Fault Claim. The Assessor has now total lossed the car without discussion with the Owner of the car (i.e. us) or the Garage appointed, the only grace is that he has not sent a WOVR that we know of yet as my Daughter would be driving her car illegally!! Huddle also keeps calling my Husband on the wrong number, when he has specifically noted the correct mobile number. The incompetence of this Company is beyond staggering.
Hi Claire, Thank you for reaching out to us, we are sorry you feel this way. We would like to undertake an investigation of the claim to understand the full context of all the details. Could you please email us at complaints@huddle.com.au (noting the claim number in the subject line), we will then review the details of the claim and contact the policyholder and/or the authorised contact as soon as possible. Thanks again,
Hello Huddle. My Husband who is the authorised contact has emailed you (Sunday) and yet, you have yet to have the common courtesy of contacting him. He then had to submit a REQUEST for you to call him between 2pm and 4pm today. I wonder whether you will contact the right mobile number this time? Also, will it be the Assessor who will call or the Claims Handler? Because if it is the Claims Handler, you are again, breaking the Code of Conduct.
Hi again Claire, So that I can assist you I do need the claim number or policy number, as the only identifying information that comes through on Product Review is your name 'Claire B' and I can't locate a claim or policy under that name. Thanks,
Dear Huddle - I have sent you a private message with the Claim Number. I suggest that you contact my Husband as you're in breach of the Code of Conduct.
Thanks Claire, we have received your direct message noting the claim number. We will review the details of the claim and reach out to the authorised contact.
Still waiting for a phone call!
Hi Claire, We have acknowledged the complaint via email to the email address attached to the policy, confirming that a manager will make contact within 48 business hours. Regards,
My Husband who is the authorised contact, was promised a phone call after 12pm today. I presume that is not happening?
I can confirm the car team manager is calling today as advised.
We're still waiting for your Car Team Manager to call!
We have received no phone calls from Huddle today. Please give a reason as to why you have broken your promise of a call!
How do I uodate my payment details
Hi there, If you provide your policy number and we can arrange for our Insurance Support team to contact you and assist alternatively, please email us at help@huddle.com.au or feel free to book an appointment by going to external link and we'll call you at a date and time that suits you, too easy!
I would like to change my automated direct debit details
For policy HMCP00015359
Why are you asking me? This is not Pamela! You sent this to the wrong email address! Come on Huddle get your act together!
Hi Pamela, Thank you for reaching out to us, we will request our Insurance Support team to reach out to you and assist with this. Thanks again,
Hi Jon, We are investigating why this error has occurred, we do apologise for any inconvenience. Our reply is linked to the review or question we receive through Product Review, we do not enter an email address. Thanks again,
I was told the insurance payout would be 3-4 days. It is now 10 days and counting. Why the delay? Anthony
Hi there, Thank you for reaching out to us. So that we can look into this for you, could you please provide your policy and/or claim number? Look forward to hearing from you, kind regards,
HMCP00079420
Thanks for providing your policy number. I see you have just recently spoken to our claims agent this morning, confirming payment is being processed today. We will monitor the payment to ensure all is in order. Thank you for your ongoing patience, kind regards
Can I transfer my current Huddle car insurance to another vehicle that I am going to buy.
Hi Tony, Thanks for reaching out to us. Unfortunately, you can't transfer policies, you will need to cancel the current policy (if you no longer need that cover) and start a new policy. If you need any further assistance, you can book an appointment for a callback by going to external link or email us at help@huddle.com.au - we hope this helps. Thanks again
how can I provide odometer kilometers?
Hi there, You would have received an sms shortly after you purchased the policy, asking for the current odometer reading. The sms will contain a link to the website, allowing you to enter the odometer reading. If you no longer have the sms/link you can book an appointment with our team to assist you by going to external link or email us at help@huddle.com.au - we hope this helps. Thanks again
How do I cancel my car insurance online?
Hi Michelle, Thank you for reaching out to us. You can go onto the customer portal, log in and cancel your policy. There are certain reasons that you cannot cancel online and will need to book an appointment for our Insurance Support assistance. If you ever need us please feel free to book by going to external link or email us at help@huddle.com.au - we hope this helps. Thanks again
It’s been almost 5 weeks since my accident. I got a call to offer a settlement amount last week however nothing further. I can’t even book an appointment is as there is never any available and no one ever responds to my emails. Everytime is speak with claims manager there is more delays in getting the claim sorted. I am without a car and need to get this sorted asap but I feel like I am constantly waiting for follow up. Can you please advise how long this process normally takes and an update on my claim.
Exactly my experience but once I made connections everything was smooth sailing. Very frustrating and angry initially
Hi Eilish, Thank you for reaching out to us regarding your claim. I am in the process of discussing your claim with the car claims team leader and I have requested that you are updated without further delays. I will reach out to you later today or tomorrow to ensure you have been contacted. Thanks again and I will speak with you soon.
Thanks, I appreciate it. I just am really hoping to get this sorted as soon as possible so I can finish the process of buying a new car.
Hi Eilish, We did attempt to call you today and couldn't reach you. The purpose of our call was to ensure you were happy with the update on your claim following our agent's communication with you yesterday. If you need further assistance, please email us at help@huddle.com.au or book an appointment for a callback time that suits at external link . Thanks again,
Hi, i havent received a text asking about my odometer. May you pls send me a text or a link ss to where i can supply it?
Hi Gilleanne, Thank you for reaching out to us. An agent from our Insurance Support team will reach out to you as soon as possible to offer assistance. If you ever need us please email us at help@huddle.com.au or feel free to book an appointment by going to external link and we'll call you at a date and time that suits you, too easy!
Reading the reviews and deciding on my motor insurance . Is there anyone that can ring me? Is there a choice of my preferred repairer?
Hi Ang, Thanks for reaching out to us. We would love to assist you with your car insurance, please email us at help@huddle.com.au or feel free to book an appointment by going to external link and we'll call you at a date and time that suits you, too easy!
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