4 questions from our users
I have a policy with Huddle and just read that if in an accident that I have to pay 1,000 if fixed kilometres are just under or over is this right?
Yes! If you nominate high odo reading at start of insurance (which is fraud) & have an accident you have to pay extra excess. If you have accident after travelling more than kms you nominated you travel, then yes, you have to pay extra excess. If you know you're going to go over your kms you can ring them & tell them & they'll amend your policy.
Hi, we bought a new Pajero. Looking for a good car insurance. How is this huddle car insurance to deal with?
I did everything online so I really didn’t speak with customer service. But the reviews I read were great. And I’m currently paying $56 a month for a 3 year old Hyundai ix35 4wd. With agreed value at $28000 and excess of $800. I also really like the option of picking my own repairer, as some other companies these days make you use their repairs, which tends to be not the best repair jobs. Hope that bit of info helps!
My only phone dealing with customer service was when I had to make a claim a few months back. They were excellent to deal with and very helpful indeed, and made the entire process of claiming very straightforward.
All my other dealings have been online, and have been equally impressive.
What is Huddles claims process?
My claim was made initially by phone, where I provided all the necessary details. This was followed up by me sending photos of the damage to my car via my phone, and they responded relatively quickly via SMS & email with my claim number etc. They also gave me details of their recommended repairers in my area or I could elect to use my own repairer.
I checked online about their recommended repairer and decided to go with them based on the positive reviews I read about them. I rang the repairer to arrange a suitable time for them to assess the car and by the time I got there, Huddle had already emailed them with all the details.
It had been many many years since I have had to make a claim, and the entire process was hassle free and seamless. Hope this helps.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.